This is a review of the Public Storage at 2211 Barrett Station Road, Ballwin, MO…read more Do not use this storage facility. As I'm sure many other storage places do, once you have committed to use their space and you have your items in storage, they raise your rent. However, the real reason I'm giving this facility one star is the poor service. On Saturday I rented a small truck and went to Public Storage to remove my items, a large couch and two living room chairs. I arrive to see a sign on the elevator that says, "Elevator not working. Sorry!" Gosh, the "Sorry!" really doesn't help a lot, given that there was no dolly on the second floor and no ability to move heavy items from the second to the first floor other than the stairs. The person in the office was exceedingly unhelpful. On Monday I wanted to ensure the facility knew that I had moved out and wanted the unit cancelled. There's no human being at either the 314 number to the Barrett Station Road facility or the Public Storage 800 number (both numbers are actually the same, they give you the same menu). Of course, after telling you to go to the app or the web site, you get the option, not to speak with a human being, but to leave a message in case someone deigns to call you back. The office hours are listed on the app as 6:00 am to 9:00 pm. I called at 2:47 pm and left a message with my phone number. I wanted to make certain they received the message, so I called again at 4:29 and left another message. It's now 5:26 pm, close to three hours after I left a message, and I've heard nothing from Public Storage. I've been wracking my brain, but it's difficult to see how their customer service could be any worse.

Cami, property manager, was outstanding! Went above & beyond to help me with a tricky move! She's a…read moregem!

Alexis was very kind and helpful throughout the whole process. She even stayed a little after…read moreclosing to make sure everything was taken care of before I left. I really appreciated her patience and willingness to help. Thank you, Alexis, for the great customer service!

Warning: do NOT rent a unit at this location! It is not…read moresecure. There is no one on the property. The gate has been open and broken for almost a week now and my unit has already been tampered with. When I got to my unit today, the lock was taken off. Naturally, the first thing I do is call customer service to see if anyone can come out and figure out whats wrong with the gate. I spoke to some woman named "elle" who gave me the run around. She had no idea what to tell me. (very sketchy) In fact, I had to prompt her on what to ask me!! ha. She lied to me and told me that there are "people monitoring the property via security camera." So thats when I asked her why then have they not fixed the broken gate if they are aware of it being open and broken? She could not answer me. There is no one monitoring this property. There is not a security protocol in place and no security. At all. The "property manager" does not answer their phone. "elle" lied to me and told me she "shut the gate" remotely, then advised me not to drive by to check to make sure its closed. (keep in mind that closing the gate remotely would mean the gate is in fact working) I drove by to see if she was telling the truth, and the gate was still open. Why would she lie about that? I am very sketched out by this company and their utter lack of security and security protocols. There is literally nothing stopping the general public from driving right into the property and tampering with everyone's storage. Thats exactly what happened with my unit. Also, their site claims the property manager lives on the property. That is also a lie. This is not a safe or secure storage company and their customer service staff lied directly and intentionally to me (which is extremely odd and makes me believe there is something worse going on) id absolutely look elsewhere! I dont trust them at all

HORRIBLE management team whom conducts shady business. I have had a unit here for two years, upon…read moreuntil a recent management change I had zero problems, everyone I spoke to was kind, considerate, compassionate and friendly. Since the new management change it has nothing but rude, inconsiderate, and unfriendly service. My biggest concern is they turn off your ability to pay your bill to make it extremely difficult for you, your unit then falls in default therefore allowing them "legally" (so they have it worked out to be) to auction your unit for a far larger profit. DO NOT RENT HERE.

I have been using this location for several years. Prices are competitive and management is…read morefriendly. I appreciate 24 hour access and the fact that they have an on site manager.

I have been renting at a storage inn Lansdown since September 2022. The facility is well…read morekept.Always clean and the prices have everywhere else beat. I know this because I have thoroughly shopped around. Above all this customer service has been top-tier.John the storage manager has given myself and my family Gold standard customer service. I would never go to another storage unit because of him. It is also a very safe and secure unit.

Great facility with easy access. Clean and well organized. The property manager Matt was easy to…read moreget ahold of and great to work with.

Communication. We had an estimate in person. He was supposed to get back with information about…read moretransporting a car. Never heard back. Turns out he went on vacation and turned us over to the scheduler.

These guys were true professionals! They moved us from a high rise condo to a house all within St…read moreLouis area today. We had them move our belongings only, not pack for us. Both homes weren't the easiest (having to wait for elevators and a split level house with multiple stairs), the guys kept a positive attitude and did everything with efficiency. They were also very respectful and gave a lot of care to not scuffing walls or hurting furniture. I would absolutely recommend them for a move.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

Our situation... Needed to move furniture from Kirkwood to Jefferson City for our daughter who…read morejust graduated college. Next to -0- packing or boxing. Estaban and his team were great to work with. They were pleasant, professional and respectful of property. They were also highly efficient and got the pack and load/ unload done quickly so they were respectful of time. They delivered without any issues or concerns. Definitely recommend them.

Do not use this company!…read more I trusted them to take care of our belongs as they seemed to be a reputable company. They seemed easy to work with and after just having a baby we wanted movers that were hassle free and trustworthy. (They broke a dresser and a rocker from the nursery) They are fine so long as your expectation is that you just want your items delivered. If you expect them to be in the same condition as they left your house, that's where they fall short. They broke several items and when you file your claim, they initially send you a rather intense email about how it's better to settle for $500 than continue with the process. We chose to continue as our items were worth significantly more than $500. We have now received an offer of about 30-50 cents on the dollar. And 1 item they will not reimburse for because I can't prove that the mid-century modern record counsel was working before they smashed it. Even though I have a photo of the top open right before the move. Long story short- if you do use this company, take photos and videos of all of your belongings to insure that you aren't left with nothing at the end. Or faced with spending even more money to replace the things they broke. They are very expensive and I thought I was hiring a company that stood behind their work. I apparently did not. I am still trying to figure all this out, but it seems to me that if you hire movers and buy insurance you should not be out even more money to replace your furniture that they broke.

I was very pleased with the reservation process, it was quick, easy and very understandable…read more Everyone I dealt with were friendly & pleasant. I was very happy with the size of the unit. They even provided the lock!

The storage unit I rented had puddles of water after it rained, the lady at front said "every…read morestorage unit that has concrete sweats" ... okay I just moved out of a different storage unit that was outside and NEVER had any water in it. Went in to sign out and get rid of this moist unit and didn't get a refund... I had the unit for less than a week this is bull crap. I would not recommend this facility unless you want all of your things wet and moldy.