1. iStorage

    0

    Cincinnati, OH

    Cancel

    Open app

    Search

    iStorage Photos

    You might also consider

    Recommended Reviews - iStorage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of M V.
    0
    1
    0

    1 year ago

    Business owner information

    Photo of Emily B.

    Emily B.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - iStorage

    You might also consider

    Circle Storage

    Circle Storage

    (2 reviews)

    This is the third time we have used Circle Storage on Struble Road. We have always had very good…read moreservice. Derrick ( I think this was his name.) always provides excellent customer service. He explained different options and worked with me to save me the most money. I have had no problems with the pricing, it was exactly as described. I reported a broken door handle and he was very prompt in getting it fixed the next day. My family will continue to use this location as it is so centrally located for us and provides what we need.

    This is a very bad to place your items in Storage. I requested on the first day to have her call me…read moreback regarding changing a payment date in which I never received a call back. Secondly, my husband and I were deliberately lied to about getting 50% off the next month's rent. I was having trouble creating a login to pay my 50% off for the month of September 2016 and I called in to get some assistance and Customer Service Rep referred my call to her District Manager and after getting logged in to my surprise I notice the adjustment had not been made. When I went to question it with Management he told me that I was not able to honor it because we had not paid the first and next month's rent up front. I explained to him the Customer Service Rep. had not informed us that we had to do that. She lied to management and us and said she had told us when we signed the contract which was a third lie. Management told me we had to pay the full amount and would not be able to get an adjustment no questions asked. We decided to vacate the storage today and gave them the required 10 day notice and was still charged the full amount for September storage. I handed Dana my card for payment and she threw it back at me after the transaction while management was standing there and nothing was said. This is bad business, bad behaviors, deceitful and an awful experience, these folks are liars and hustlers and please beware of scams like this. #Bewareof liars.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (178 reviews)

    I recommend this business when you need movers. They are very professional courteous, and they get…read morethe job done right effortlessly with great communication along the way

    This has been an absolute nightmare of a move from start to finish. We had given simple…read moreinstructions to pick up at 2 locations and drop off the combined stuff into a single location. At the second location they were bringing my piano up the stairs. Why would I move a piano to a place we are moving from? Next, they laid all of our boxes upside down in the new place. All my containers like grits, oatmeal, and oil spilled all over the place naturally. It's so much more effort to flip a box than to just pull it off a dolly ‍. They laid an ottoman with a lid on upright instead of flat on the ground and naturally all my stuff fell out. Boxes were broken at the bottom, and they just seemed to have thrown them around. Then, they couldn't move my piano up a second flight of stairs even though they were so ok with doing it at the second location, it has been sitting at the bottom of my staircase blocking access to the laundry for 4 days. You know they also wanted a tip by the way. I'm also magically missing a box of shoes that had a pair of vintage inside. I called about that, the guy who answered said he would look and call me back. I never heard anything. Then, after waiting all week (we moved Sunday, it was rescheduled to Friday), they were supposed to come bring my piano up the first flight of stairs, they never showed up. We weren't even asking for them to bring it up to the third floor like we want. I called that morning at 9am and they confirmed they would be coming out after their first move of the day today. At 5:51pm, I called again, and the guy who answered the phone said someone already called to tell us they wouldn't do it and I needed to get professional movers. They didn't. I never heard anything since my confirmation this morning. Now I'm going to call actual professional movers. Overall without including the tip this crap job cost $1200 ( I was quoted $810) and they didn't even finish Update: when they reach out about lost items they expect you to have a receipt and photos of each item. They lost an entire box of shoes with over 20 pairs! Who has receipts for all of that! And if they disagree with you they will pursue legal action and require you to pay their legal fees on top of everything. This place is an absolute scam.

    Robinson Relocations - Trusted Residential Movers in Cincinnati, OH

    Robinson Relocations

    (13 reviews)

    Madisonville

    These guys were awesome. Big thanks first of all to Jared for following up with me about the amount…read moreof stuff I needed to move so we were able to determine the number of movers to send and make the job go smoothly. They were nice and upfront with costs when I reached out for an estimate and were ready to answer my questions. On the day of, these guys all showed up ready to work, were very friendly, and had great attitudes. They didn't waste time and were quick without sacrificing care for my stuff. Recommend them 100% and will be keeping them in mind if and when I look to move again. Just a quick update: I used these guys again for a long distance move from Cincinnati to Georgia and they were once again a great company to work with. They were on time and had great attitudes which is always a huge plus when you're dealing with the stress of a move. Glad to have had two positive moving experiences with these guys.

    We hired Robinson Relocations back in June for a fragile pack of kitchen and artwork and to load…read moreour POD and I certainly would not hire them again. We had issues from the beginning with the professionalism of the work. First, we didn't know when they were coming and they just showed up day of. I think they may have given us a window but no other warning other than that. My husband supervised them and noted that they took multiple smoke breaks, even leaving cigarette butts on our property. They also left energy drink cans in our garage, left some of our stuff loose without packing that my husband ended up having to pack, left a set of keys to who knows what, and left several moving blankets in our home that were not ours. Most importantly, we had adhesives on the walls for a bookshelf and they tore those off the walls despite my husband asking them not to which took the paint and some of the drywall off and ending up costing us $200 (which thankfully they reimbursed). The claim process was pretty easy to get the reimbursement, but apparently you can only file one claim, which I didn't realize and made my further claim null when I tried to file another claim for the items that broke during our move. After we moved and we unloaded our POD, we had many issues with how things were packed. We did have our stuff in storage for three months so I am not sure how much that impacted how well things were maintained, but there were obvious errors they made that ended up costing us many of our items. For example, heavier boxes being packed on top of lighter boxes (the movers we hired to unload our POD told us that was an obvious error). We also had a table whose legs were not taken off and therefore was ruined in the move as a leg was ripped off. The same thing happened with one of our night stands that was not wrapped properly and a leg was torn off. Our couch was not wrapped properly, the couch cushions were shoved on top of everything else without any wrapping or cover and all fell out when we unloaded it. Our mattress was not fully covered and got wet. A lot of our fragile items were seeming just poured into boxes. Most of our artwork was not wrapped properly and some were even shoved into boxes that they didn't fit in. It was remarkable that we only lost a few mugs and the rest of our dishes and art were intact. Not a huge deal but we did lose most of our boxes which in previous moves we have been able to reuse. Like I said I filed a claim for some of these items and was told that the claim I had filed earlier I signed a paper that said I couldn't file a claim again. So just be aware of that. They also claimed that none of this was actually their fault, which I would presume any company would do, and would blame the packing of the boxes by the customer (which they did for some of it), the POD and how it was transported (which they did for others), or the unpackers. Because of this, I would recommend going with a full service mover if possible, as I feel they would have treated our things nicer if they knew they were responsible for it through its journey. Unfortunately, since we needed to store our items for a few months, we didn't have that luxury. This was also a very expensive move. About $2k for 4 hours of work. I've attached some photos to showcase the work they did and some of the errors they made. I was really looking forward to working with this local company after seeing many positive reviews but unfortunately we had a very poor experience and would not recommend.

    iStorage - selfstorage - Updated October 2026

    Loading...
    Loading...
    Loading...