I have had my mothers t hings there since she moved out to the West Coast. Although I have never…read moreactually seen the units, (nor been to Ohio), the women that help me are always so professional and courteous and are completely understanding when my payment gets there a day late since I am in California.

I've had an account for 6 years with this place, not only have they never not been able to charge…read moremy card for payment, but I've never needed to contact them for anything. Upon trying to move out of my storage, and close my account, I had lost my key, and needed my lock drilled off, there is a charge of $10, which was fine with me. When I went there the day I was ready to move out, after waiting about 15 or 20 minutes, I was told that they couldn't cut the lock off because there was no electricity going to that building. I was kind of perturbed, because it was the only day I'd be able to get it done before my next billing cycle. So I'm told to let them contact the owner, and all of that, so that they can get a repair man and all of that. Cool, after about 2 days, I get a call saying that the lock was cut off, and that they had put one of their locks on the unit. I was ok with that, but by then there had been a huge snow storm, so of course, there was no way I could do what I had to do. So after a bout a week, I go back, to try and move my things out. When I get there, I go into the office so that they can remove the lock from my unit. Do you know that the lady had the nerve to still charge me the $10 lock removal fee, and in addition to that, inform me, that since it was the day after my billing date, that I would be charged for that month!!! I was floored that because the day I was trying to be out, they were not able to accommodate me. In addition to that, when I pulled around to my unit, the snow had not been plowed, and the walkway up to the unit was so packed in that I couldn't get the door open. The man informed me that his son took the shovel, so he'd try to find one, but of course he never did. After all of that, I still wasn't able to move out of storage that day either. This couple that are running this place have no business acumen whatsoever. And one of their mother owns the place, which I suppose is why they're running it. EITHER WAY, PAY A LITTLE MORE, AND FIND ANOTHER FACILITY!!!

This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

I'm a 20 year military spouse with over 6 moves under my belt and I felt it was extremely important…read morethat other families planning their long distance PPM (previously called DITY) moves (or corporate, personal moves - whether military or not) to be aware that College Hunks employees are not trained at all to pack boxes appropriately or load up a moving truck to limit damage as it travels. In addition, the job came in almost 3x the quoted price AND we received zero customer support or communication from the franchise ownership when we experienced problems (read below for details). The negative vibes started when their team arrived the morning of our move with only 2 people and no packing paper, no boxes, no markers for labeling, etc. Although the pack out had been confirmed with College Hunks' scheduler and main POC (his name was Alexander - he oozes confidence but he is not accurate, effective or helpful in a negative situation) two days prior the team didn't get the memo and thought they were just there to load a truck (it was supposed to be a pack out and load job). We had completed a detailed on-site meeting/walk thru with their scheduler, Alexander, and discussed picture boxes, wardrobe boxes, etc. so it wasn't that the company had never laid eyes on the job. The lead packer, Ethan, did get on the phone when I told him the actual scope and he quickly got supplies and 2 more people to our site, which was great, but it went downhill from there. If that had been the only issue I would not be leaving this long winded negative review. When we got to our destination we unpacked box after box after box with ZERO packing paper. Most items had not been wrapped or protected at all. All they did was take drawers and shelves of items and throw them into a cardboard box and seal it up. I had many damaged and broken glass, wood and ceramic items on the other end. I will acknowledge there was 1 packer, named Ethan, that did use packing paper and attempted to label boxes (after he borrowed a marker from us and after we asked them to label). He was the packer in our line of sight most of the day so we had no idea the others were not packing correctly or labeling anything. Ethan was great and had a good attitude all day - if all of their employees behaved like Ethan it would have been a very different move. Movers should know this but when you pack a truck for a long distance move and the boxes have no packing paper or internal support (and they're only 1/2 - 3/4 full) they all start to collapse and crush down from weight above as the truck drives and bounces. This is why we had so much damage. None of our boxes were labeled and the final straw was their cheap packing tape wasn't sticking to the boxes so as the movers at the destination site picked up boxes they were falling apart and collapsing on them. Items were falling out onto the ground as they tried to move stuff inside. I reached out to Alexander several times during the pack out, and also while we were unloading, with photos and expressed our disappointment and concerns and he assured me that the franchise owner would reach out within 24-48 hours to discuss what happened. Well, it's been over 2 weeks and crickets - not a single text, call or email. So it's clear their upper management really doesn't care about customer service. They got their 3x money and with job over we don't matter to them anymore. Take this review as a beware - they look great at face value but their team is not trained, equipped or supported by upper management.

It's taken time for me to post this due to embarrassment…read more First let me say that I take full responsibility for what I didn't do. But to the two movers who ACCIDENTALLY left my brand new vacuum cleaner and many other items on the truck that I was too weak to come out and look in, you, God and I know what you did. I hope this disturbs your peace. As a repeat customer, I trusted where I shouldn't. So this disabled, single mother will neither recommend not utilize your company again. Do better.

I would like to commend Jerry and Caleb for ensuring a customer-focused experience. First, I have…read morebeen a customer since 2023. Jerry and Caleb were accessible and helpful. Jerry has made sure that the area has been cleaned and he has also repaired the entry doors that were in disrepair. Yesterday, Caleb provided assistance in changing my lock for my unit and also asked for my feedback on my experience.

Jerry always does everything he can to provide us with great customer service. He has went above…read moreand beyond to keep us as customers