Heidi is a lifesaver! I had to replace a car in short order with some tricky transaction details,…read moreand she handled them with ease. Not only did she get the value I was looking for on my trade-in, but she was able to use her relationship with the dealer to hold the transaction for a few days so it could be completed when I was back in town. Throughout the entire process, she responded to questions quickly and professionally. Simply put, without Heidi, I would not have gotten this deal done. If you want to take all of the pain out of your next car purchase, trade-in or sale, I can't recommend Heidi enough!

Awesome guys. They made me feel very comfortable dealing with them. The Amazing Autowoman herself…read moreI had not the opportunity to meet in person, but she was terrific on the phone. Leave a message, and she'll be back at you ASAP. I took in my classic car to unload it, and Keith was upfront and very honest in my dealing with him. Give them a shot, you should come away pleased you did.

Last night I had not one, but two tire blowouts while driving with my 3-year-old daughter in the…read morebackseat. We were stranded in the Shoreline Safeway parking lot, and I was overwhelmed and unsure how we'd make it home safely. Thankfully, I managed to get one spare on and drove to O'Reilly's, where an amazing man named stepped in to help. He quickly called someone to bring an additional spare. Billy arrived made sure my daughter and I could get home without damaging my vehicle or putting anyone else on the road in danger. Billy's kindness and quick action were truly a blessing for my family. In a moment of stress and uncertainty, he showed up and made sure we were safe. I cannot thank him enough. Also, if you happen to see any negative reviews tied to his name, please know they are from someone who previously stole his identity (there's even a Judge Judy episode about it). Those reviews don't reflect the incredible person he is. Billy, you are an angel -- thank you for helping us and for keeping the roads safer for everyone!

Suuuuuper nice dude. Very professional. Helped me get a car out of a driveway I've been trying to…read moreget rid of for ages. Many thanks!

Would give fewer stars if I could was told they would pick up my car between 1 and 2 and they never…read moreshowed I waited until 5 before I gave up and went with a better business. Use someone else if you can cause this place was a joke.

My old car was on the city street and kept getting marked for towing and once I lost the keys I…read morecouldn't get it moved. In a panic on a Friday I called these guys to see if they could help before it got impounded. They were able to come out within a couple hours and towed away my junk car for free. What I expected to be so much hassle was made so easy, definitely recommend these guys!

So, we were given an online price quote for our car. Went in and everything was okay until a phone…read morecall was made to VW Financial Services. We had one payment left of around $2,600 and that was due to deferring car payments because of unemployment, Covid-19, etc. I had misunderstood and thought payments from deferments would continue to be made monthly until car paid of. Lol. They expected payment by August 7th for the entire amount. So, VWFS would not provide payoff quote and we would have had to get a letter from them, etc. We ended up taking car back to VW dealership and paid us $100 more than offer from CarMax. They paid car off and we walked away with proceeds after their cut. The people at CarMax were very nice and tried to work with us, but it didn't work. I checked our account with VWFS this morning. We overpaid by .73 cents, lol!

I wanted to give a shoutout to Lubin, a Sales Manager at the CarMax location in Renton, Washington…read more I was considering having a vehicle shipped to my city, but I had several questions that weren't answered in the online photos or description. When I first called, I spoke with Corey, who was unwilling to help and simply directed me back to the online listing. It left me feeling discouraged and uncertain about moving forward with the purchase. Thankfully, I called back and was connected with Lubin. He took the time to answer my questions, address my concerns, and make me feel like a valued customer. My wife and I had just purchased a 2025 Porsche Macan from CarMax in Henderson, Nevada, and Lubin's professionalism, patience, and willingness to help truly reflected the kind of customer service that keeps people coming back to CarMax. If you're buying a vehicle from the Renton location, I highly recommend asking for Lubin. CarMax is lucky to have him on the team. CarMax, please take good care of this guy. He's a great representative of your company and an even better person. Thanks again, Lubin. Cheers.

Went up on a Sunday afternoon to look at a car , staff (sean) was very friendly/casual so we test…read moredrove and crunched #'s i was gonna ask for purchase order and go thru my credit union. Before I went that direction we checked with a couple places and got a decent offer and I made the trade . The car was missing floor mats which ja auto said they would order . And they actually got me a very good quality set Also I was shopping day before and they paid 4k more on my trade and there car being simular to what I was shopping for was better priced and 1 owner clean car. Even the owner stayed to make deal . As I had to wait for wife to come up from Puyallup to sign paperwork. Very awsome dealership highly recommended

BEWARE Refusing to give me paperwork in regard to work done on my 2019 Subaru they sold to me with…read morea messed up transmission and an oil leak. This is illegal behavior as WA requires any work done to a vehicle (regardless of customer paying for the work or not!) to be available to the customer and they are super manipulative in terms of a dealership. They told my auto shop if I left a good review they would then give me the paper work. They are angry because they gave me the option to pay or not to pay, they literally told me they will take care of it and if I felt I could pay something I could and if not they would still take care of it regardless. I spent exactly what I had on purchasing the vehicle from them and explained that on the phone. The car was at 156k miles which I realize is high mileage but I have always driven Subarus and taken care of the vehicle the last I had was 188k miles and these issues were never present. I of course would be frustrated knowing I spent thousands at their shop on a vehicle purchased with a messed up transmission, vehicle was sold "as-is" but that is information that should be shared with the customer purchasing and when asked was told everything was great with the vehicle. I called with issues within a month of purchasing my vehicle from them in which the day I purchased it jumped/jolted when shifting gears noting issues with the transmission. I myself did not realize this was specifically a transmission issue, until two close guy friends mentioned that isn't normal. When I called about the specific oil leak I noticed I mentioned the jolting and Andray was handling all of my calls. He told me it could have happened 10 minutes or days later after I left the dealership that they have inspected all vehicles and I should have called as soon as I noticed it. I truly didn't think it was a transmission issue. We went back and forth on the phone an entire day as I was frustrated, and trying to reason with them. He told me they'd take care of the oil leak which I appreciated but said I'd need to agree to pay $2,000 for the parts of replacing the transmission or to purchase the $3300 warranty and keep driving until I ran into my transmission fully giving out if it does that. I said I would not agree to paying anything yet. I asked if they would just repurchase the car back and he said no then called back and said yes they would for $7,000, I purchased the vehicle at a price of $11,000, after taxes and fees $13,200, which was exactly the amount I had from a vehicle deemed total loss. The fact they wanted to repurchase at such a drastic drop in price I mentioned concerned me more was wrong with my vehicle than was shared at the time of purchase. Andray then shared he would take $500 out of his own pocket, saying I promise you Amber it's from my own pocket my own personal money to take care of part of the parts for your total only being $1500. I'm sorry but you all sold a vehicle with a messed up transmission - you should take care of that! Also - clearly the whole situation frustrated me and I was not happy as a customer. You then told me "if you are going to be like this we cannot help you at all" I honestly was just sharing frustration in the transmission being trash at the time of purchase and how it felt I couldn't catch a break, of course as a customer I am not going to be happy when I spent everything I had on a vehicle with a messed up transmission. That wasn't disclosed to me! And within 15 seconds of saying he couldn't help me he said we want to make the customer happy so you know we will take care of this and if you feel you should pay you can and if not we will take care of it. YOU ALL gave ME the option to pay or not to PAY. I am clearly upset and feel it is on you all to take care of the vehicle you sold to me that was messed up, of course I am going to go with the option of you all taking care of what you sold!! Don't give your customer the option to pay or not to pay if you're going to turn it around on them! Avoid this dealership they are scummy individuals.

We bought a used car from Lakota and the experience was very pleasant. Lakota was amazing and did…read morenot pressure us in the least. His knowledge and expertise was greatly appreciated. Once we purchased the car we realized there was a leak in the windshield but the dealership has stepped up and offered to repair it with no problem. We are very pleased with the entire purchase at this dealership.

My Mustang could've been destroyed because they misdiagnosed in favor of bogus service suggestions…read more I took it in for 100,000 maintenance and mentioned some resistance when driving. Their technician recommended complete replacement of brakes and pads. Fortunately, their shop was backed up for a month, so I called a nearby company to get it done sooner. Within a half hour, their technician informed me that my brakes were completely fine, they still had plenty of life in them. The problem was the hub assembly, which he showed me was loose. So not only was the fix half the cost of Evergreen Ford's estimate, but that was completely unnecessary AND wouldn't have even fixed the problem. I should also mention, I had my tire pressure sensors changed last year and they kept failing within a few days. Apparently the technician was so inept, he was putting the failed units back onto the car. Took 3 visits before they figured that one out. I debated giving at least 2 stars for the representative who was always good to me, but I never received a followup..

All Star Towing did not live up to the "All Star" name when they claimed that they never revived…read morethe dispatch information from my roadside assistance... I waited on the side of a dark, dangerous, rural road for close to four hours (10pm-2am). I know they received the work order/dispatch from my Roadside assistance for there is an updated paper trail on any communication between myself and the two companies..... I called All Star after 2.5 hours and they brushed me off like I didn't have a clue as to what I was talking about. In the future if I need to be towed, I will make sure to submit a request with my Roadside Assistance to NOT DISPATCH All Star Towing.

I had a junk car removed with this company and it was easy and smooth. The company was…read moreknowledgeable and helpful, and came the same day for removal. No issues with hauling the car away. I was happy with the service, thank you!

I have had much better experience with this shop. They are working hard to provide the best service…read moreand improving.

Service department is TERRIBLE. Came in to get my corvette serviced for this first time at this…read moredealer. The service advisor or whoever greeted me did a TERRIBLE job. No communication skills whatsoever. Had to tell him 3 times what I wanted before he stopped asking me. Then proceeded to walk around and talk about cosmetic damage in my car. I came for service not for someone to talk about the scratches on my car . I've always went to the shoreline Chevy and never had an experience like this before. Genuinely the worst service experience I have ever experienced. Find new staff! Update: been almost 2 hours for a singular oil change. No text updates, no nothing.

Got my car serviced. Need to fix the seat motor - Dealership quoted $$$$, but these fixed it for a…read morelot cheaper. Would come back here.

I am extremely frustrated and honestly furious with how this entire experience was handled…read more From the beginning, the communication was terrible. I had to repeatedly call the shop myself just to get updates. I was originally told my car would be ready Wednesday. Then I was told Thursday. On Thursday, I was suddenly told they had to reorder a part, so it wouldn't be ready until Friday. After all of that waiting, I finally picked up my car Friday--only to get home and discover a coolant spill. I was extremely upset, called the shop, and was told to have the car TOWED back to them. After waiting days for my car to supposedly be properly repaired, having to tow it back because of an issue immediately after picking it up was completely unacceptable. And it didn't end there. When we picked up the car again, we drove off the lot and received a notification that the hood was open. This is a serious safety concern and completely unacceptable after a vehicle has supposedly been inspected and is ready for the customer to drive. I was told the hood was intentionally left that way because they wanted to "shut it gently." They are an auto repair shop, so the fact that the hood was not properly secured before handing the car back to us is honestly baffling to me. I contacted the owner because I was extremely upset and wanted to give him the opportunity to address what happened. His response was essentially that his team had been on vacation and that this had unfortunately caused a bad experience for me. Honestly, that response made me even more frustrated. I understand that people go on vacation. What I don't understand is why the customer is left to deal with the consequences of staffing issues, poor communication, delays, a coolant spill that required a TOW, and a hood that wasn't properly secured--and then the response is essentially, "Unfortunately, this happened to you." There was no offer to compensate us for the inconvenience, no meaningful attempt to make the situation right, and no real sense of accountability. I have never had a mechanic experience this frustrating. I expected much better communication, attention to detail, quality control, and customer service. The entire experience was stressful, inconvenient, and completely unacceptable. For reference, the repair was around $3,700 with the car being at the shop almost 2 weeks. I would seriously think twice before bringing my vehicle here again.