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    Evergreen Ford Lincoln

    2.9 (253 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

    Services - Evergreen Ford Lincoln

    Routine automotive maintenance

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    2024 F150

    What should have been an easy 5 star review turned into 2 stars. Went to Evergreen Ford (EF) to purchase a used 2024 F-150. Met with Mark who took me for the test drive and did the initial offer. We went back and forth and Mark brought over Chet who was a sales manager I guess. Chet was a super nice and knowledgeable guy and we all went back and forth quite a bit but I couldn't commit and ended up leaving. I tried to go to another dealer to test drive another truck but ended up wasting a lot of time (that's a story for another time). So after sleeping on it for a day I made a final offer (very close to what Chet wanted) and EF accepted. Went there to give them my trade-in and sign the papers. They made sure that my trade-in had both keys and the expectation was that ofc the 2024 f150 had both keys as well. When I finished signing all the papers with the finance guy we went over to Mark where he told me that he couldn't find a second key and that it was traded-in with only one key. I didn't think too much about it until later when I learned that the price for a new key was $500. I reached out to Mark to let him know that I didn't think it was fair for me to pay the entire $500 for the spare key. I'm buying a 2024 ford f150 from a ford dealership and if it didn't have 2 keys when they got it they should have made the spare. Mark NEVER got back to me. Up until now this was such a great experience but to just ghost someone with a legit grievance that's a big issue. The extra add ons I ended up buying for my truck like extended warranty I ended up buying somewhere else and the service I'm getting is happening elsewhere. That's a lot of money that could be flowing into EF but is now going elsewhere because of a spare key. Evergreen Ford this is what you should have done when I raised the spare key issue: 1. Acknowledge that it was an issue. 2. Sold me the extended warranty with a discount and added "key replacement option" to the contract. 3. Made the spare key under the "key replacement warranty". - You would have made money for selling me the additional warranty. - You would have made money making the spare key for me under Fords extended warranty. - You would have made money servicing my truck every 5000 miles. - You would have a 5 star review instead of 2 stars. Even a customer with a grievance is a potential opportunity for: 1. Making an additional sale and turning a frown upside down. 2. Learning where your organization needs to improve like handling keys etc. The truck is still running great and I love it just such a shame that I need to leave a 2 star review because of Mark not owning up to a mistake with a spare key.

    Charlie S.

    Will never come back to this WA dealership again. And we gotta rip out any license plate frames! Unfriendly sales people and sad sounding Front desk. should maybe model outside or hold signs be better for anyone. Still haven't received any information on my new pickup and Paid $3k down. Ugh thanks for taking my $$ Contacting Washington DMV dealer inspector Monday. Owner seems to never be available or able to return voicemails Great!!! Take take your new auto baby somewhere else than this Cabin looking lot you'll be happy you didn't come here.

    Matt G.

    Reached out to inquire about a Mustang Mach E they have on the lot, was told that they would only take 10k over MSRP. They have lost me as a customer.

    Apparently the whole wheel gets damaged when removing a weight.  Or, it's curb damage.
    Josh H.

    I purchased my brand new 2019 F150 from Evergreen Ford at the beginning of February. The purchase experience was a little slow, as the truck was buried at the remote lot. The purchase took all day to complete. My salesman, James Torres, was helpful and accommodating, as was Anthony Caposio. Unfortunately, during the paperwork process, the finance manager, Benjamin Kalberg, outright lied to me about the extended warranty. I did want an extended warranty, and stated I wanted a factory one, not an aftermarket one. He told me the warranty company from whom the warranty was being purchased was owned by Ford. Upon research when I got home, I quickly realized this was not the case. Anthony was helpful in getting me into the factory Ford extended warranty I wanted in the first place. After purchase, and getting a chance to get the vehicle up to speed, it was evident that there was a vibration. 3 trips into the shop, and I have been told that I have to live with it and it has to get worse for them to fix it. They had damaged all 4 wheels in an attempt to balance them. They removed the weights, and in doing so, were careless in their work, and damaged the spokes and inner face of the wheels. I sent pictures to my service advisor, she advised me that the wheels would be replaced. When I brought the truck in for the 3rd inspection of the vibration, as well as having the new wheels installed, my service advisor proceeded to argue with me, telling me the damage to the wheels was from curb damage. Not sure how an inside portion of a wheel gets damaged from a curb, but whatever. Upon arriving home, I discovered silver paint on all 4 of the tires. I contacted my service advisor in my displeasure, she assured me they were replaced. She said the "new" wheels had scratches on them, so she had the body shop touch them up. So, they ended up lying to me about putting "new" wheels on. This would not have been a big deal, except what they told me and what they did were not in alignment. I'm sure countless other customers are being ripped off, and just do not have the technical sense to notice it. I now get to scrub silver paint off all 4 tires. I have worked in the auto industry as a tech for many years, and I can tell you one thing....stay away from this place for either sales or service.

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    Brenda in service was 6 stars out of 5. Worked hard to keep our cost down. She is very professional and enjoyable to work with.

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    I was very pleased with the service I received at Evergreen Ford. Very knowledgeable and excellent customer service.

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    Page 1 of 7

    Ask the Community - Evergreen Ford Lincoln

    Review Highlights - Evergreen Ford Lincoln

    Many thanks to Ashley Funk who notified me when this hard-to-find Ford Escape Limited model came in on a trade-in.

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    Evergreen Chevrolet

    Evergreen Chevrolet

    (175 reviews)

    One star for the sales person (Nolan) and one star for the price of the vehicle we purchased…read more(Lucid). Although, minus 3 stars for the finance department (Van) and management's handling of our discrepancy from the financing department. We repeatedly said we didn't want GAP coverage. Van still tried to slip a paper in the documents for us to sign accepting GAP coverage. We didn't sign and asked him why that paper was included when we repeatedly said no. He said it was a mistake and he discarded the paperwork. We then asked him if the amount financed needed to be adjusted, which he told us no and that everything was still good. That was a lie, as when we reviewed the paperwork after the fact, there was a $1,000 GAP coverage charge since he did not correct the paperwork. He said he would cut a check to the lienholder for that amount and that he would send email proof on March 2nd. We did not get an email and have not been able to get a hold of him. On March 13th, after repeated unanswered phone calls, I was able to use the text feature on the Evergreen Chevrolet website and discuss with a representative. They let me know that this was concerning and assured me that they would bring this up to management and that someone would contact me. It is now March 18th and still nothing. I do not appreciate the dishonest tactics and rarely write reviews, but I felt this was worth a mention. Please triple check your finance paperwork if you said no to GAP coverage and make sure you didn't get charged.

    I'll start off by saying that I rarely leave reviews for anything, so the fact that I am doing so…read moreshould indicate some pretty terrible service. Here's the details: my mom's 1996 Camaro's fuel pump failed, and she had it towed to Evergreen for replacement. The service department returned it to her with a non-working fuel gauge, and she immediately turned around and returned upon noticing, and was advised that it was safe to drive and once she had time for it to be fixed, Evergreen would repair it at cost. It was her only vehicle, so she couldn't be without it any longer. She then passed away a few of weeks later from a stroke; upon returning the car to the dealer immediately after her death, I was advised by Joe that the dealership would cover the cost of the part but not the labor. Figuring that this was perhaps just a service department issue, I escalated the issue to Evergreen's General Manager, Brian, who then informed me that "After discussions with my Fixed Ops manager and Shop foreman, we must convey that we will not be covering the repair expenses. Without evidence that we caused any damage during our initial service, we cannot assist financially." The fuel level sender and pump are removed as a unit from the tank; you literally cannot remove the pump without handling the sender. According to my mother prior to her passing, the gauge worked fine when it was towed, and Evergreen provided NO evidence whatsoever that it was inoperable when they received it. They literally paid their tech to remove the rear axle, drop the fuel tank, diagnose the issue, and reassemble, but NOT replace a $150 part that failed while the vehicle was being worked on. So, now, in the middle of dealing with the grief of the wholly unexpected death of my mother, now I get to spend hours of my time that I already didn't have to do the work that they refused to do. Evergreen management's decision, in my opinion, is beyond petty and childish. Avoid this service department at all costs, ESPECIALLY if you have an older vehicle.

    Integrity Automotive-Issaquah

    Integrity Automotive-Issaquah

    (96 reviews)

    I've had a variety of routine and surprise maintenance issues come up over the years with my Toyota…read moreCorolla, and Integrity came recommended by a colleague. They consistently get my car into the shop within a reasonable timeframe, and just last week they were able to get me in even earlier than expected, and turned around repairs same day. Prices always seem reasonable for the services they provide, and their representatives are always extremely kind during the diagnosis and communication process.

    The tailgate on my 2015 Toyota Highlander would not close automatically. I had the struts replaced…read moreat a different company, and after replacement, it still would not close. I took the vehicle to two different places before bringing it to Integrity after a recommendation. Integrity spent some time troubleshooting and called me with a quote on the tailgate motor. The price was reasonable and I had them do the work to replace the motor. The following morning, the tailgate failed to close properly. I called Integrity and they had me bring the vehicle in. They discovered some corrosion on a connection, made the repair, and I was able to pick up the vehicle the same day. The tailgate is now working well. I appreciate the professionalism here. They are courteous, take time to understand the issue, asked if I had done any troubleshooting of my own, and are very communicative. I really felt like I had my vehicle in a shop where they cared about making sure the vehicle was functioning correctly. If I need any kind of service or repairs in the future, I will go there first for a quote.

    Kim's Import

    Kim's Import

    (17 reviews)

    We just moved to the area and needed some maintenance done on our Sienna. We really liked our mom…read moreand pop shop in SoCal so wanted to find something similar here. I think we found it! Located in the same complex (actually right next door) to Midas. Smallish shop and the techs will also handle the front office work. I don't mind. Greasy hands but down to earth and seems to know his stuff. Communication is key for these small shops and he explained everything with good detail to me. He gave me the option to replace my spark plugs since I've never done it before and the minivan was like 12 years old. He showed me the spark plugs that he took out and explained his work. Prices were competitive and it seems like they did good work. Time will tell, but so far, we'll be coming back!

    I recently brought my Mazda Miata to Kim's Auto Care for rear shock replacement, and the experience…read moregenuinely impressed me. During the repair, one of the premium shocks Kim had ordered arrived defective. Instead of hiding the issue or passing the cost on to me, as many shops might, he called me immediately, explained the situation, and took full ownership. To keep the job moving, he installed OEM shocks, reduced the price accordingly, and stood behind the work with a 12‑month warranty on parts and labor. That level of honesty and integrity is rare in auto repair, and it earned my respect. The Miata rides well, no more bottoming out, and for my everyday driving I wouldn't have known the difference between OEM and premium. What matters most is that Kim did exactly what he said he would do, handled a setback the right way, and treated me fairly throughout. Because of that, he's gained me as a repeat customer. I highly recommend Kim's Auto Care.

    David's Auto Detail

    David's Auto Detail

    (9 reviews)

    Disappointing experience here for window tinting. To start, I've had probably 8 cars tinted from a…read morecouple shops, including some family cars I've taken in for tinting so I'm not unfamiliar with what a quality tint job looks like. David's did a decent job in terms of availability, scheduling and a clean (no lint/dirt) install. However, where they could improve is having a standard high quality install. For my install they left a large gap at the top of the windows that were super obvious, something I've never experienced on any other vehicle I've had tinted. I brought my car back to them thinking it may have just been done in error as the gap was also inconsistent on each window. I expressed my concern and showed one of the techs the gaps on both windows and he immediately said it's not good and they'll redo it. Great, we're on the same page. I scheduled another appointment to have the tint redone. On drop off for the redo, I asked Pam at the front desk to confirm they will be able redo and fix the gap. I got an affirmative response. I left and received a call shortly after to again clarify the issue and I explained again that the gap is large and I've never had this on any car before. So redo gets done. I wait the 4 days before rolling down the windows...same big gap, this time it's uneven as well. I give a call to the other shop I used in the past to ask what they do differently and they advised they file the edges on every install so that there is no gap. I call David's back to let them know nothing was improved and advised I contacted the other shop I've used in the past and they file the edges. Now they say that if I wanted that it's $10 more per window, they only do it on higher end cars and they'll also have to charge me to remove the tint to redo it. WTF... If they had been clear on that or even offered the option at the redo appointment , I would have just paid the extra and not waste any more time. They did end up removing the tint and refunding me but it took 3 trips in for this whole process and the reason I chose David's is that they are a local family business and I typically like to support those. I am now going to make the trip back to one of my previous shops to have it done right. What a waste of time!! They did say they were going to do a light clean of my car but all I saw was some poorly applied tire shine that I ended up wiping off so it doesn't sling down the side of my car. Unless you're good with big gaps at the top of your windows or meet their criteria for a luxury car and want to be upcharged for what others do as standard, go elsewhere for your tint.

    Took my car to David's last month to ask if they could fix paint chips and remove a piece of tar…read more They looked at it first and said yes they could do it in a exteriordetail with paint correction, but wanted me to bring in the dealer paint pen. So I picked up the paint pen for my VIN from the dealer and scheduled an appointment. Not only did they not get the tar off, but the pen didn't match. And while the pen not matching is not their fault, they didn't bother to call and tell me after the first rock chip repair to see if they should keep going on the remaining 10+ rock chips. So I paid $411 to now have to go have my entire car hood repainted and the tar professionally removed. They might be ok for a wash and wax and vacuum, but I wouldn't trust them for anything else.

    Evergreen Ford Lincoln - autorepair - Updated May 2026

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