Kirk and his team in issaquah provided excellent customer service, helped me with an unexpected repair needing attention right away so I could proceed with my trip safely. When it's time for a new set of tires Big O Tires in Issaquah is the shop. Thanks for the great service. read more

I went for a tire check knowing there may be a nail in my tire. i signed in and waited for my tire to be checked. all the nearby tire dealers to include Midas who doesn't really do only tires, has this service for FREE . it was over 50.00$$$$ to get what they called a snail from my tire, never saw the snail so I don't know. anyway no mention that it would be 50.00 $$$ if they found a nail. I will not go back to this tire chain again. as a traveling nurse I have caught a few nails in new cities and never have I ever had to pay for this service. shame on you. be up front with your clients please. honesty is always the best policy read more

Unfortunately one of the workers was very rude. I came in with a screw in my tire and the guy was acting like I was stupid and didn't know anything. That really puts me off business. Thankfully the other workers were polite and they were able to get work done quickly. read more

had a terrible experience at Big O Tires today. I went in for a simple tire patch after finding a nail in one of my tires. After waiting for quite a while, they came out and told me they couldn't patch the tire because my tires supposedly had "too little tread" and were too worn. That was a surprise because my tires are still relatively new and have plenty of tread left. Instead of fixing the flat, they gave me a quote to replace both rear tires, which felt more like an attempt to upsell me than to solve the problem I came in with. It seemed like they were more interested in selling me new tires than providing the service I actually needed. Once they realized I wasn't going to move forward with their recommendation, it felt like they completely lost interest in helping me. They took an extremely long time just to put my tire back on, and I ended up spending about an hour and a half there without having anything done to my car. To make matters worse, when I questioned their recommendation, both the front desk staff and the technicians came across as rude and dismissive. Instead of taking the time to explain their reasoning or address my concerns professionally, they made me feel like my questions were an inconvenience. Based on my experience, I'd recommend getting a second opinion before agreeing to any expensive repairs or replacements here. read more

I went in to get a 57.00 dollar oil change.It nearly cost me 100.00 to get out because of all the added cost they put on the bill.I will not be goi ng back. read more

I came in with a bolt in one of my rear AWD tires. There was a chance that I might have to replace all four. This shop saw me immediately. They were kind, they listened and were able to repair my tire in under an hour. Separately, my phone battery was going to die and a lovely gal at the front desk offered her charger so I can charge my phone. read more

I brought my recently purchased new car to this Big O Tire for an oil change and tire rotation. While I was there, the person at the front desk told me my front brakes were "completely shredded" and that I shouldn't even drive the car. He repeatedly pressured me to purchase new brakes that same day. I explained that this didn't make sense since I had just bought the vehicle. When I contacted the dealership, they called Big O directly. Over the phone, Big O told them a completely different story -- that the brakes still had plenty of life and there was no urgency to replace them. This inconsistency and high-pressure sales approach were very concerning. I would not consider them trustworthy or reliable. read more

Thought I'd visit Big O Tires, Issaquah, for a tire replacement. After inspection, I was SHOCKED to learn they couldn't replace one but all fours due to the vehicle's AWD setup. I then went to Costco for a second opinion. Spoke with the manager, who was extremely professional and knowledgeable, and was told they could replace the damaged tire but they didn't carry that tire per specification and said to check with Discount Tire. I went to D.T. and met with one of the staff. Not an issue to replace the one but had to order it for next day delivery. Ordered. I was really hoping to support a local business (Big O Tires) in the Issaquah neighborhood, but unfortunately this experience didn't earn my business. read more

I had an extremely frustrating and unsafe experience at Big O Tires in Issaquah about a year ago. I came in with a puncture on my front right tire. They replaced it with the same brand and size, but somehow failed to notice that all four of my tires were all-season, non-run-flats. Instead, they installed a summer run-flat tire on the front. I noticed immediately after leaving and returned within 5 minutes. They admitted the mistake and ordered the "correct" tire -- only to then install one with a much higher speed rating than the rest of the tires. My original tires were H-rated, and they put on a W-rated tire. I was explicitly told this was "fine as long as it's a higher speed rating." It was not fine. Over time, my car began pulling left more and more aggressively. It turns out that mixing speed ratings on the front axle of a FWD car can cause severe torque steer -- exactly what I experienced. This is not just a comfort issue; it's a safety issue. Their advice and installation choices put me and my family at risk. To summarize: They installed the wrong type of tire. They corrected it with another wrong tire. They gave dangerously incorrect advice. They failed twice on something as basic as matching tires. This experience showed a serious lack of attention to detail and understanding of tire safety. I would not trust this location with anything that affects vehicle handling or safety. read more

They were not helpful at all! Very rude, racist staff! I asked the fat guy at the counter a basic question and he refused to answer it.

Two flat tires in one month--just a strange coincidence, one from a nail and another (different tire) from a big screw--and Big O Tires came through both times. The first patch was $50 with no appointment, and I was back on the road in 20 minutes; the second also took about 20 minutes, but Richard didn't charge me. Free service?! I was thrilled. Great service, really appreciated! read more

Buyer beware here. They will try to upsell on services that aren't needed and tell you your tire is unrepairable, when that is not true. I had a screw in my tire that was about an inch and a half from the sidewall, which is considered to be in the repairable area of the tire. Easy to look up on Discount Tire's site. Instead of the appropriate repair (patch plug), Big O offered to sell me a new set of tires, an alignment and ADAS reset for $2k instead of the $50 repair. The tire repair wasn't urgent as the air wasn't leaking but Big O is close to home so I figured I would try there first. After the experience above, I went to Discount Tire (although about 15 min away), and got it patch plugged at no cost since I originally bought my tires there. Discount did mention my tires were getting close to the wear bars and I asked them about an alignment. Discount said neither were necessary at this time and that the tire wear on my front tires for my vehicle (the reason Big O wanted to sell me an alignment) is very normal at 36k miles on the tires and for my vehicle. After some research on my own, I confirmed this wear is normal for my vehicle based on the staggered setup, vehicle weight/characteristics and 36k on the tires. Big O didn't seem to take any of those factors in to consideration before writing up their $2k estimate. Big O's quote for the tires was also over $100 more than that of Discount Tire's for the same tires. I will Definitely not be giving Big O any of my business as I do not find them trustworthy. If you intend to use them, consider getting a second opinion on any work they recommend before agreeing to any of it. read more

These guys are stand up ! Honor their work and are dedicated to getting your problems solved, professional and quick . Truly make you feel like they put the customer first ! Very hard to find businesses like this . Thanks for getting me back on the road ! read more

I went in to replace my 2 front tires (shame on me for not rotating on schedule) Rich tried to insist that I MUST buy all 4 new tires or I'd wreck my 4Runner's transmission. He didn't ask if I drove it in 4-wheel drive all the time. I don't. I use 4-wheel drive when it snows...which in Sammamish is a couple days every other year or so. He even admitted my rears still had 40% of their wear remaining. Scammer. Also, has anyone else noticed the surprising amount of metal pieces strewn about the Big O parking lot always? Coincidence? read more

I blew a tire on my BMW going to Washington. I spoke to Richard and he tole me to come on down and fixed everything including a bad rim situation. Good people highly recommend. read more

Unfortunately, bought all terrain tires here in January with alignment, wheel weights, mount and balance, and a warranty amounting to about $1500. My rear tires are now worn after 6 months of usage. My front tires are entirely intact. I've been told this is an alignment issue. I've moved away and will now have to purchase all new tires. Edit: After learning how bad my rear alignment was I've changed the review to 1 star. I've never been more disappointed in a tire company and will never use Big O again. I've added the report as evidence. read more

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Went in with the intention to spend money on 4 new wheels for my truck and get an installation appointment set up. Got told he only has one option. I asked if he could order more, he said to go to the website and pick out what I want then come back. lol not going back. Lost a sale and future business read more

I used the services of Big O yesterday and wanted to be sure to post my experience. I was in an unfortunate circumstance while out running errands editing a store with a pretty flat tire. After filling it with air realizing that it needed immediate attention. Being a Saturday I wasn't optimistic and called around to see what my options were. Big O estimated a 2hour wait time so I figured it was worth a try. They were actually able to squeeze me in within 30 minutes. While the news wasn't positive, I had some decisions to make on replacement. I appreciated Alex being patient with me since this was completely unplanned. He showed me my tires and the situation. I've used Costco tire in the past and they wont be as accommodating and patient so this was a welcome change to that experience. I was able to make a decision and get my alignment and two new tires in a timely manner. Staff was so friendly too! Highly recommend! read more

I had a major flat tire and couldn't drive home. So I pulled in to Big O Tires and they had me sorted in thirty minutes free of charge. The store manager Richard Gibbs was so pleasant and easy to work with. He took very good care of me and my toddler and we made it home safely. A huge thank you to Richard and his hard working mechanics. read more

Literally had a nail in the tire just needed to be plugged and they told us we needed a new tire. The tire was going to cost $220 but after we checked out the worker named Alex Barrera did not inform us that he put a tire protection plan on the tire we replaced. I had to call after looking at the invoice to see what the protection plan came with because he FAILED to mention that he put that additional protection plan on the tire purchase. My wife and I are HIGHLY upset. And when I called he did not care that he didn't explain this to my wife and I when we were paying for the tire. DO NOT COME HERE or give them your service. read more

Richard is my GOAT and I've highly enjoyed all my past experiences here. Recently I came in to get all-season tires, but there was some malfunction on the website and ended up getting summer tires instead. Richard made it right and got me the all-seasons I needed. If you're fair with him, he's fair with you. Love ya Big O! read more

This was my first experience with Big O Tires. I gotta say I was more than satisfied with my experience. I'm usually pretty nervous about trying new auto shops but the staff here really eased my concerns. I was having a bunch of front end suspensions issues and previous auto shops I've been to kept replacing my driver side outer tie rod. This certainly helped but didn't fix problem completely . It wasn't till I went to Big O Tires when I found out I had more than just that issue going on. After the inspection to see the severity, the team worked with me on pricing and was very accommodating to what issues were the biggest priority. My vehicle (07' SUV) now runs as good as it did when I first purchased it. I would recommend Issaquah Big O Tires to anyone needing auto services for tires, suspension and any other related issues. read more

They wanted to charge me 400$ for two tires. What a rip off. I'm going elsewhere and won't pay such a absorbent amount for tires. Every tire they've sold me has failed in some way. Their not even old, less than a year and they deflate every month or less and constantly having to put air in them. They sell faulty tires. They need to go out of business Nothing would make me happier then to see a "For Lease" Sign in front of the building. read more

I don't usually post reviews. I have a lowered sports car with very low profile tires and I am always extremely cautious of letting anyone else work on it. I brought in a new set of Volk gloss white wheels to put on my car and I was going crazy worrying that they would get scratched/marred/damaged during the install. In my experience, watching tire mounting is a lot like watching sausage get made. Especially when your wheels are expensive. But these guys totally nailed it. Absolutely no damage on any of the wheels and they were super careful driving it onto and off of their lift. Not a scratch on my front lip, and they torqued everything to spec in the correct pattern. Very impressed. Even got to talk with Jermaine about Evos and it's clear they are car people here. read more

Big O Tires - Tires Near Me - Issaquah, Washington

Thanks Chris for tire repair. You were a life saver yesterday.We will be back for an alignment for our other car in the spring.

I went to get my tire patched for my rental . The service was great, fast, and professional. The staff was friendly, and the price didn't seem too bad for me. read more

I came in with an emergency flat tire having never been to this store before. As it turns out, I had a screw in the tire that had become dislodged. It was in an unrepairable area even though the tires are only 6 months old. So I needed a new tire. Savannah was very friendly and helpful. They did not have the tire in stock but were able to order it and get it in a few hours. Once it arrived they got it put on right away. Another tire shop wanted me to wait 2 weeks for an appointment to get in. Big O was busy but they fit me in anyway. I'm very grateful and will come back to Big O when I am ready to purchase new tires again. read more

I'll give them a nod for being quick once service started, after a nominal wait of some 40 minutes. For a flat repair, it only took 5-10 minutes to remove the offending tire, examine under soapy wash, reinflate, do other tinkering in the distance, and reattach to car. So fast it was that I wonder if there was any repair needed at all besides a simple reinflation! They did say there was some corrosion on the valve stem and hence they replaced that. Will have to take them at their word though as they didn't ask if I wanted to save old parts, though it indicates "No" (perhaps by default) on the customer invoice. For my troubles... $50 including tax. I couldn't help but to wonder if I could've gotten the same service done free or cheaper at another business whose name starts with Les and ends with Schwab. Meanwhile, I overheard another worker bemoaning about a customer on the phone. Seems that he wants to be sure he gets paid for his labor--which is fair, certainly, but does set their business apart from the competition who DOES offer free checks and services, say for goodwill, and focuses more on customer satisfaction. Big O Tires will do if you're in a pinch, but they would only be my second or third choice. read more

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Swindlers!!! My daughter, who is 18, went in and had her tires replaced. They charged way too much and then on top of that told her that she was in the red, in need of new brakes. I didn't know if I could trust them so we sent her to the dealership for Kia and they said that the earliest that she needs to look at new brakes was spring of next year. Not happy that they tried to take advantage of a young girl. read more

I had a nail in my tire and I needed to have it pulled out and patched. Costco was too busy and I went over to big O tires and they did it for me and didn't even charge me!!! Excellent service, speedy and friendly and I will definitely be going back when I need tires. Thank you guys! read more

Big O Tires - Nail in my tire! - Tires Near Me - Issaquah, Washington

Not JUST TIRES best and fastest mechanics in town. Chris is super supportive and will take care of you. They got the parts first thing in the morning and just changed my alternator in like 2hr. Total time including initial call 1 day. read more

I don't leave reviews very often but felt this needed a review - I went in to have them fix my tire after a screw had lodged itself into my rear tire. They told me it was too close to the wall and that they were not going to be able to repair it and that I needed to buy a set of new tires due to it being an AWD and quoted $1900! I asked them to throw the spare on and I took it to Les Schwab and they fixed it free of charge. I'm not sure if they felt that they could pull one over on me because I'm a gal in her 20s but I would definitely recommend thinking twice before bringing your vehicle here. read more

The customer service of employees at this store needs significant improvement. The front desk clerk was extremely rude and impatient with me as I was deciding on my purchase. The clerk was a white Caucasian male in his 50s, he was pressuring me the entire time and at one point was insinuating that I was wasting his time. I took my vehicle in to replace a tire from a puncture. The employee stated that I had to purchase two tires and cannot replace only one. I was okay with it except they didn't have two tires of the same model. I asked if I can just purchased the one that they had (which was an extra since they didn't have a matching set). He refused and was visibly displeased as I pondered on a decision. Ended up taking my car elsewhere. Will not be going back to this store ever again. read more

Scammers and fear mongering, do NOT take your business here. My wife was having some car issues so she took it in, where they proceeded to scare her into thinking there were multiple things wrong, that her car wasn't safe to drive, even saying that "it's going to be expensive to fix". This felt extremely fishy and so we got the car back and turns out the battery just needed to be replaced, have not had an issue since. They tried to scare and take advantage of a solo woman. Absolutely nobody should ever trust these people with their business, avoid at all costs and karma and unethical business practice will catch up to them. read more

I discovered a nail in my tire this morning. We don't have a Discount Tire or Les Schwab in Issaquah, so I did an online search and decided to give Big O a shot. I made an appointment online for 10:30 a.m. and showed up to a busy shop a little past 9 a.m. since I was already on my way to work when I discovered the issue. Fully expecting to be there for a while, I settled in with my laptop using their guest wifi (which worked great, btw). I was very surprised when my car was ready 30 minutes later. I was even more surprised when Richard, the store manager, gave me his card and told me the repair was on the house -- "Remember us when you need anything down the road." Deal! read more

I brought my car in for a tire repair. The service was excellent, quick and fair. I would recommend Big O Tires to anyone. read more

Great service, professional, and definitely car enthusiasts. Rich and crew went above and beyond for my car. First, he sourced tires and followed up with a call as promised. Then upon delivery, called me first thing to come down and get them installed. Service was prompt and they took extra care with removal of the wheels, including recommending a cleanup on the lugs (nice detail). I even observed the team help two others with quick air and tire checks. Class acts. read more

Big O Tires - 1969 Camaro with new BFGoodrich Comp 2 tires. - Tires Near Me - Issaquah, Washington

***SHADY BUSINESS, AVOID*** I finally put things together as to why I felt like these people were messing with my car and the fact that they didn't complete my service to the full extent. These people are absolute morons! I'm assuming Big O brought back their "C" team during covid and no one including the managers care or are knowledgeable enough to complete the job to satisfaction. They have this new system that is a digital inspection of the health of your vehicle. But they can't go into detail, (including how bad a leak is) because they just don't know. All in all, if you go in don't ask questions, keep your head down and pay whatever your bill is, there would probably be no problems. God forbid you ask these people anything about products or the work they're doing on your car. Might as well take your business else where. Such a sad sack group of people. But at least after reading these reviews and after my own experience, it makes sense. And you can tell they're angry on the inside I'm assuming because they're grown men who didn't get very far professionally, hence them working at a big O, but at least have some pride in your work! All in all, don't go here. Save your time and peace of mind. read more

Shoutout to the front desk worker on Monday 2/5 who was quick efficient and professional!!! Thank you!

Ok I came here 3 times 1st my car got nail on it they said can't fit have to replace so I drove to Firestone they fix it for me 2nd yesterday 09/12/22 I came at 5 for tires rotation they said come back tomorrow. Because they want go home at 6pm 3 rd today 09/13/22. After they put my car it the life they said I have to get new tires. So I said not today just do tires rotation they won't do it for me Not recommended this place go somewhere else read more