This review is for their used car sales department only since that's the limit of my experience…read morewith Honda of Kirkland so far. I worked with MJ Kim on the purchase of a used Honda and I'm giving him and the dealership five stars. There was no pressure when it came to buying this vehicle and the negotiations were simple and straightforward. They did try to add something called waypoint GPS when I was in dealing with the finance team, which I didn't need nor want and they were good about removing that charge from the total. So I was able to get the car that I wanted for my mother at a good price without any add-ons. I will be returning here to ensure the car continues to get serviced by Honda of Kirkland and will update the review at that point.

Update: The Service Manager did reach out to me by phone today. He apologized and did confirm…read moretheir cameras matched my review. They offered to take care of my next service and apply some coupons for today's service. I appreciate the gesture and making things right. We shall see if service improves next service appointment. Other than that, I had no issues picking up my car today. Added one star for reaching out to me.

Even though this was out of my way, I went to Eastside Subaru Kennedy because they had good…read morereviews for honesty and Customer Service. All those reviews were well warranted. I went towards the end of the day just to do a test drive and ended up buying my new Subaru right then and there. The sales person Chris Hawkins, was polite, efficient and very helpful. The finance person, Jose Varga, was likewise polite and went through all of the many forms quickly and efficiently. There were a few misses, but these were most likely because I was there at the very end of the business day for them. For example, my mats for the car were not ready, and I had to come back the next day to get them. No big deal. After reviewing the documents thoroughly at home I realized I was supposed to get a full tank of gas. And I did not. This, again, was probably because we were trying to get this done at the end of the day and their final review of the car department didn't have a chance to do that. When I mentioned this to Jose, he was very apologetic and said that they would reimburse me for the tank of gas that I bought. (and I lost the receipt, but Jose said they would accept a copy of my charge on my credit card, and then he said never mind. He would just send me a check. Wow! ) And to my surprise a few days later, I got a call from them saying that they had missed giving me a rebate that I was entitled to, so they wanted to make sure I got that even though it meant they had to redo all the documents. I expressed interest in buying a fairly expensive accessory and Jose helped arrange that. I need to have regular servicing on my car and they have already helped me set up the appointment for the first service! They have a department that helps you understand your car, because they are so complicated nowadays. You make an appointment, bring your car in and they will go over anything that you need help figuring out. Amazing. I love my Subaru and, given my age, it is doubtful I will ever buy another car. However, if I did, I would go there and get a Subaru. I don't know anyone who looks forward to all the issues that are entailed with buying a new car, and And using your old car as a trade-in, but I felt very comfortable, unstressed, and respected at Eastside Subaru. I highly recommend this company.

As the second owner of a 2024 Crosstrek, I called Eastside Subaru today to schedule a 12,000-mile…read moreservice and warranty replacement of the driver's seat cushion, which is unravelling. The service advisor told me the warranty only applies to the original owner--it's not transferable. Not true! The warranty booklet clearly states that all 2024 Subaru warranties apply to "Every owner of the vehicle during the warranty period", and recommends that subsequent owners register with Subaru (which I did when I bought the car). This is basic information every service advisor should know. This dealer wanted me to pay for something that's covered by warranty. Not good.

I'm really impressed by the Quick Lube service at Lee Johnson Mazda. I showed up at 7:50 AM on a…read moreThursday morning with no appointment required. The oil change in my car was done within 30 minutes. I appreciated that the process of reviewing vehicle condition and items that might require maintenance was automated. It's not the cheapest way to get an oil change, but I appreciated the speed and efficiency of the process that they have set up

Tried to sell me an Acura which had no factory warranty. i asked twice (in email and text) and was…read moreconfirmed both times that it comes with 4+ years of factory warranty. yet, when i inquired with Acura and was told the opposite, they quickly backtracked. not even an apology for misinformation.

I have bought every single car of mine in the last 24 years from Sal,,,I simply have never found a…read morenicer or less expensive car then Sal has found for me. I generally call him in advance and explain what I am looking for and some how some way he always finds me a nicer car than I expected and the price is always less than anything I have looked at other dealers. He has been in the same location in Kirkland for I believe over 25 years,,he has a small office and lot but I sincerely believe he passes the overhead savings to the customer. I also have traded all my cars back into him when I am buying a new one and he has always been more than fair with the trade. Sal has owned this business for longer than I can remember and have heard him talking about retireing the last few times we have spoke. If you are considering purchasing a car you could not chose a nicer and most importantly a trust worthy and fair car dealer I've ever met. One more thing,, I have referred several customers to Sal over the years and everyone were as happy as I was and they in turned referred their friends to him and all were very happy. All his customers seem to be referrals or previous customers. If you are considering purchasing a car you could not be in better hands.

Came here to get my car serviced. They washed and vacuumed my car too, what a treat! Thank you for…read morea great experience, will visit again for sure!

In February 2026, I chose Lee Johnson Chevrolet in Kirkland for some routine checks on my 2017…read moreChevy Bolt (which, because it is an EV, requires surprisingly little maintenance!) and I was very happy with their service! Not only was my service advisor, Wayne, pleasant and efficient, but I received an accurate estimate ahead of time and the offer of a loaner car so that I didn't have to wait all day (I live in Seattle). My car was ready when promised and, as others have mentioned, they washed and vacuumed my Bolt as well. The Bolt is so much fun to drive, and given the high quality service at Lee Johnson Chevrolet, I will keep coming to them when I need to!

Mike Littleman (Sales Manager - sorry if I got your title wrong) is the best to ever do it. He took…read morecare of my auto needs with thoughtfulness, humor, precision, and most importantly with a good deal! Kyle Burnside (how cool is his name, btw), was my sales person and honestly couldn't believe how informed, pleasant, and kind hearted he was. And how much we have in common! lol Kyle even left a rose on my dashboard yall! Super sweet. Buying a car can be super stressful - at least for me. Mike, Kyle, Ken (Finance) and the team at Kirkland are awesome. I was never pressured, knew what to expect from start to finish (thanks Mike!), and got my first ever brand new car. Hands down some of the most professional, courteous, genuine guys I've come across in the car sales business. Highly recommend them and am telling my friends and neighbors!

Comically bad sales experience. I texted back and forth with a guy literally 8 times in the course…read moreof an afternoon to hammer out a deal. When he gave me his best number I thanked him for his time and let him know it was still too high, and he said: "honestly, it's not supposed to be this hard to sell a car." The literal sense of entitlement is astonishing. How hard do you think it's supposed to be, Kenny? What a concept, that I the customer should be prioritizing your convenience. It'll be harder to sell without a customer, I imagine.

We got an outstanding deal on a 2024 Hyundai Tucson and am thrilled with the car and the sale. In…read moreparticular, our salesman Aris was PERFECT - he was very knowledgeable about the car and its features, very friendly without being pushy, and really seemed to care about our priorities. He was fun to work with and made us feel comfortable and at ease right from the start. I would be happy to work with him again! As I think must be an industry standard now, the finance guy at the end did try to slip some expensive warranties in before I signed paperwork, as if I wouldn't notice the monthly payment was $140 higher than I had been shown in the other room. This really rubbed me the wrong way, but I think all dealerships must do this now. In the end, I repelled all those and got an outstanding deal on a nice vehicle, and had an excellent salesman...so the dealership gets an overall positive rating, and I would be happy to do business there again, just with the one cautionary reminder.

I wanted to give the place a one star review, but decided since the manager was nice and listened…read moreto my concern, i would up it a bit. First off, i went there a few months ago. I have a new Hyundai and it comes with free oil changes . GREAT. First oil change was fine, though I do find their scheduling wonky as it took 3 hours. FOR AN OIL CHANGE. but whatever. it was free. Second time coming in, my appointment time was at 8:15 on a Saturday. I got there at 8:10. waited just to check in over 20 minutes. It was busy. One guy was too busy drinking his iced coffee and ignoring people to bother checking us in. Letting it go. We checked in, the person who checked us in was very kind. but we told him we were not going to wait. We would go get breakfast. Assumed he would call us or alert us when my car was ready. So we wandered around. After what we thought was enough time, we went back. just to find out, my car was in fact done, and nobody bothered to tell us. Something has changed from the last time, as I did not get a survey. and I would have told them what I think. this was horrible service, not to mention that it took over a month to just get in for my free oil change. I guess you get what you pay for. This place has gone way downhill and I sincerely hope they can figure it out. That is the only way I will go back. Otherwise I will find another Hyundia Dealership I guess. To his credit, the manager did say he is new and trying to fix the issues, and I sincerely hope he does and wish him the best of luck!

I needed to find a Subaru mechanic…read more I can always get an appointment with them. The location is right off of the 405. The service advisors are courteous and helpful. You get electronic estimates and texts updating you on status of repairs. I have not had any issues with their repairs where I had to come back to address. For larger jobs they have loaners at no additional cost to you. That is helpful. Fixing cars is more expensive these days but compared to dealer their prices are reasonable. I recommend them if you want to find a good independent Subaru shop. And they also do Toyotas

Great crew! The experience was perfect. I am a new Subaru owner and am glad these guys are around…read more Will definitely be bringing my car here for the life of it. Thanks!