Even though this was out of my way, I went to Eastside Subaru Kennedy because they had good reviews for honesty and Customer Service. All those reviews were well warranted. I went towards the end of the day just to do a test drive and ended up buying my new Subaru right then and there. The sales person Chris Hawkins, was polite, efficient and very helpful. The finance person, Jose Varga, was likewise polite and went through all of the many forms quickly and efficiently. There were a few misses, but these were most likely because I was there at the very end of the business day for them. For example, my mats for the car were not ready, and I had to come back the next day to get them. No big deal. After reviewing the documents thoroughly at home I realized I was supposed to get a full tank of gas. And I did not. This, again, was probably because we were trying to get this done at the end of the day and their final review of the car department didn't have a chance to do that. When I mentioned this to Jose, he was very apologetic and said that they would reimburse me for the tank of gas that I bought. (and I lost the receipt, but Jose said they would accept a copy of my charge on my credit card, and then he said never mind. He would just send me a check. Wow! ) And to my surprise a few days later, I got a call from them saying that they had missed giving me a rebate that I was entitled to, so they wanted to make sure I got that even though it meant they had to redo all the documents. I expressed interest in buying a fairly expensive accessory and Jose helped arrange that. I need to have regular servicing on my car and they have already helped me set up the appointment for the first service! They have a department that helps you understand your car, because they are so complicated nowadays. You make an appointment, bring your car in and they will go over anything that you need help figuring out. Amazing. I love my Subaru and, given my age, it is doubtful I will ever buy another car. However, if I did, I would go there and get a Subaru. I don't know anyone who looks forward to all the issues that are entailed with buying a new car, and And using your old car as a trade-in, but I felt very comfortable, unstressed, and respected at Eastside Subaru. I highly recommend this company. read more

Disappointing experience with lack of transparency and major paperwork errors My husband and I bought a Certified Pre-Owned 2025 Subaru Impreza from Eastside Subaru to drive our young family around. Unfortunately, our purchasing experience and subsequent vehicle performance have been deeply disappointing. During the purchase process itself, the sales staff made significant administrative mistakes, including putting the wrong purchase number on the car and getting incorrect details on our loan paperwork. While mistakes happen, the lack of attention to detail on major financial documents set a concerning tone. After taking the car home, we noticed severe and frequent scraping/bottoming out on standard driveways and everyday suburban speed bumps. When we asked the sales team why this known low-clearance issue wasn't mentioned during the buying process, we were bluntly told, "Of course we won't tell customers about this." We bought a Subaru expecting transparency, safety, and a reliable family vehicle. Instead, we were met with a lack of disclosure at sale and zero support afterward. We have formally escalated this issue directly to Subaru Corporate Customer Care with our VIN. I would caution anyone buying a car here to double-check every line of your paperwork and ask hard questions before driving off the lot. read more

As the second owner of a 2024 Crosstrek, I called Eastside Subaru today to schedule a 12,000-mile service and warranty replacement of the driver's seat cushion, which is unravelling. The service advisor told me the warranty only applies to the original owner--it's not transferable. Not true! The warranty booklet clearly states that all 2024 Subaru warranties apply to "Every owner of the vehicle during the warranty period", and recommends that subsequent owners register with Subaru (which I did when I bought the car). This is basic information every service advisor should know. This dealer wanted me to pay for something that's covered by warranty. Not good. read more

IF YOU ARE TRADING IN A CAR, READ THIS. THIS DEALERSHIP *WILL TRY* TO TAKE ADVANTAGE OF YOU IF YOU DON'T UNDERSTAND WASHINGTON'S TAX LAW ON VEHICLE TRADE-IN'S. This dealership (more specifically the manager who cuts the deals) will try to cheat you out of money and WILL try to take advantage of people who don't understand Washington's tax credit law on vehicle trade-ins. Read about it here and empower yourself for negotiating: https://dor.wa.gov/education/industry-guides/auto-dealers/trade-ins. Basically, if you trade-in a car in the state of Washington and purchase a car from the same dealer at the same time, you only have to pay taxes on any amount you owe after the trade-in value is deducted. So, suppose you're buying a car for $25k, and the dealer accepts your trade-in worth $20k, you would only have to pay taxes on the $5k you still owe after the trade-in is subtracted, instead of paying taxes on the full $25k price of the car. So, in the above scenario: WITHOUT THE TAX CREDIT: - Pay taxes on the full $25k: you owe ~$2.5k in taxes, for a total of $27.5K. Subtracting your trade-in of $20k, you owe ~$7.5k WITH THE TAX CREDIT (IN WASHINGTON): - You only have to pay taxes on the $5k difference: you only owe ~$500 in taxes, for a total of $25.5k. Subtracting your trade-in of $20k, you owe ~$5.5k THAT IS A FULL $2,000 IN SAVINGS THANKS TO WASHINGTON'S TAX LAW. So here's where this dealership tries to be sneaky. They'll look at how much you would have paid in taxes without the credit, and then show you how you're getting credited $2k in the above scenario, and offer you $2k less for your trade-in. So now you'll be offered only $18k. But hey, you're getting $2k back in credit, so it still comes out to your asking price of $20k! Right? DO NOT FALL FOR IT! You are entitled to that tax credit PLUS the fair-market value of your car without taxes even being considered! Because let's do the math now: - $25k price minus the now lower $18k trade-in, you'll pay taxes on the $7k difference: you owe $700 in taxes. So, $25k + $700 - $18K, you will now owe $7.7k. They just negated the tax credit you would have received by offering you less for your car. What's even worse is you end up paying $200 more than you would have if the tax credit didn't exist in the first place. The salesperson helping me also implied that his manager does this all the time to people. Likely thinking I didn't know about the tax credit. And to customers who don't know any better, they think they're still getting the trade-in value of their car they wanted. Except for the fact that they should have actually gotten even more money from the tax credit if the dealership had actually bought their car at real fair-market value. NOT fair-market minus the tax credit. Please, do your research and get offers before buying and trading-in to this dealer. Carvana offered me way more for my car AND they actually apply the tax credit like normal if you buy from them at the same time. TL:DR Trading in a $20k car and want to buy a $25k car? Without Washington's Tax Credit: You owe $7.5k With Washington's Tax Credit: You owe $5.5k (YOU SAVED $2k) With this dealer's underhanded tactics: You owe $7.7k (YOU PAY $2.2k MORE THAN YOU SHOULD HAVE, AND $200 MORE THAN IF THE TAX CREDIT DIDN'T EXIST AT ALL) read more

Went in looking at Audi Q 3 They had one at a slightly higher than bluebook suggested. Still was going to buy. Went in to run some numbers. Car was listed for 32,000. Then they tried to add on extended warranty,glass replacement. and ceramic coating .By the time they were done it over 44.000. Then I said no to all the add on's . They made it sound like if I did not buy these that the car would fall completely apart. Made me wonder about the reliability of this car. Decided not to purchase! read more

TLDR: Intentional vehicle sabotaged to make $$$ (air filtration system) Every time i felt that their service department were incompetent but since my car was new I didn't give it much though as at least their service team were adaptive to feedback. This changed in the last service when I took my car for general 24k mile servicing to east side subaru. I got a quote to change cabin air filter for 80$ and since I perform these kind of small replacements myself i denied it. Then i went to the shop, my car still being with them, to buy one cabin air filter. The dubious guy at their parts department asked if my car was in service and interestingly noted down my phone number and said it would cost 40$. On their website it listed 30$ when i asked why is it more he says its cheaper online. When i came back to my home i start noticing some noise from the cabin vents so i took a look and there were heaps of paper was stuffed inside the motor. I quickly removed all of it and thought now it should be fine. However when i turned on the heater to max the whole system now vibrates and seems like they have messed up my car or at least the whole air filteration system. They also charged me for tyre rotation which did not happen as i have all my tyres marked and did not even fill the air, which was another sign they actually did not service my vehicle except oil change. I am trying to reach subaru corporate as well, however beware to avoid this center like a plague read more

Eastside Subaru - Car Dealers Near Me - Kirkland, Washington

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I had a very bad experience at this car dealership. It was honestly the worst experience I've ever had with any dealership. The sales staff had a very bad attitude and were not friendly or helpful. The deal itself was actually good, and I was interested in buying the car. However, because of the way the sales team treated me, I decided not to move forward with the purchase. I'm honestly surprised they have such good reviews. Please, if you are writing a review, be fair and honest about your experience. Many people rely on reviews before visiting a location, and that was one of the reasons I decided to go there in the first place. read more

I love my new 2024 Subaru Crosstrek! And I had a wonderful experience buying it from Eastside Subaru! I've bought 7 new cars over the years and this was the best customer service I've ever experienced. My salesperson, Ian, was very knowledgeable about the car and all its options. He was easy to understand and pleasant to work with. I ended up ordering a car with all the specific options i wanted, and it was fun going through that process with Ian. His communications in person and updates via email were great. When I went to pick up the car, Ian was outstanding going through the car and explaining important features. I really appreciated and valued the time he spent with me. I felt he was absolutely sincere when he said to contact him with any questions going forward. I really believe he wants me to have a great experience with my new car. I had brief interactions with managers Jeff and Jeffery, and I see this focus on customer satisfaction exists through every level of the organization. I'm guessing I'll have the same experience with the service department. Great car, great team! read more

Eastside Subaru - Car Dealers Near Me - Kirkland, Washington

They send videos and photos of the work they do on your car! Very neat. I was able to make a service appointment for the next day and it was done in a little over an hour! Amazing service and very friendly people. Ethan and the rest of the team at the front were great. read more

Quality of 2025 Subaru Outback Touring XT. Rear seat belts don't always retract. They have replaced they once on my new car, to no avail. It's a design flaw and the company shrugged their shoulders and the dealership didn't help. I would not recommend Eastside Subaru unless they do better at representing their customers to the factory. read more

My husband brought our 2025 Forester in for service today and was totally amazed! He said the service department was incredibly professional and super organized and very friendly. Keep up the great work! We need more people like you in the world.! read more

Extremely Disappointed - Transmission Failure Due to Negligence at Eastside Subaru I bought my Subaru new in 2013 and have taken great care of it. It only has about 89,000 miles and has always been serviced at Eastside Subaru. At my recent 90k service, I was suddenly told my transmission had failed and needed to be replaced--for $9,500. Shocked, I took the car to a trusted independent mechanic for a second opinion. He confirmed the transmission issue and pointed out something even more disturbing: the transmission fluid had never once been changed, which he verified through my CarFax history. When I called Eastside Subaru, one of the representatives was surprised as well and apologized, but said there was nothing they could do. Another representative, who was polite, suggested I contact Subaru of America since they were aware of similar issues. When I finally spoke with a representative from Subaru, he casually mentioned that "sometimes Subaru takes pity on people they've let down" -- but then laughed and said he wouldn't be helping me. I'm not a mechanic; I trusted Eastside Subaru to perform the scheduled maintenance that would keep my vehicle running properly. To find out that they failed to do something as basic and essential as changing the transmission fluid--leading to a $9,500 repair--is absolutely unacceptable. This experience has completely shattered my trust in Subaru. It's exactly why so many people choose Toyota instead. . read more

I contacted Subaru of America about the warranty because I was going to be putting a lot of miles on the car over several weeks. They informed me that anything covered under the warranty, or lack thereof, is dictated by the dealership and wouldn't be able to intervene without the dealership's cooperation. I contacted the Better Business Bureau last month. The Better Business Bureau didn't have any record of Eastside Subaru, and Subaru of America refused to respond, so they closed the file. Lesson learned: As much as they try to prompt you to about speaking to the manager, the manager won't do anything unless an employee has sanctioned the complaint. read more

Got a very good internet quote from Ben Grigoryan on a Subaru Crosstrek. After a couple exchanged emails, we went in to test drive the vehicle. We liked it and Ben was great to deal with. He kept every promise he made; no surprises at all. Shepherded us through the sale process and we drove our new car home. He spent as much time as we needed to learn the important electronic features of the car, including setting up our cell phones on Android Auto. Highly recommended. read more

I had horrible experience with the used car department in this dealership. Dishonest and disrespectful . I found a Subaru19 limited on their website with reasonable price posted online. On Jan18th , Took my family to come in and test drive. After a few hours there, we decided to buy it. But the salesman Terry TK increased the price by 1.5K in the last minute on spot, saying the price online was wrong! Why don't you tell me at the beginning when we just came in. The sale manager Mitch came by, explained the car just came in and needed to go through the mechanical inspection before they can determine the final price. I wanted to escalate to general sale manager right away , but they asked me to hold and they promised to give me a call when the car is done with inspection and then move forward with me if I am happy with inspection report! This sounded very strange but I decided to give them a chance to prove themselves. OnJan20 I called TK and he said car was about to be inspected. He will call me when report is ready. On Jan22nd, I called again (TK didn't pick up the call but other salesman on the floor picked the call) i was told the car was already sold ! WTF!! Whole experience is dishonest and unprofessional and no respect. They are just money driven and fuck customers as long as they can earn more money fast . I am waiting to see how the management chain of this dealership value the customer relation and customer experience and how they handle unprofessional behavior read more

The quality of my oil change was fine but they mixed up my records with another owner. My printed service receipt was for my vehicle but listed a different owner's name and address. Despite asking them multiple times to correct their records, I continue to receive service reminders for a vehicle that I do not own. read more

Lesson learned. My car's been in the shop, in pieces, for over two months because the engine was not maintained and I was NOT informed of any of this prior to the ownership transferring to me. I'm still having to pay several grand up front despite having TWO warranties on a 2021 model. And no apologies or even a response from management. Tread lightly when buying any preowned vehicle from Eastside. read more

I'd give a zero if I could. I got my car in because it's under warranty and the lock wasn't working properly on the key fobs. It might've been because we had a little bit of snow, but my key fob never acted improperly when it was snowing inches so didn't think that would be the problem and I thought I'd take it in to get it looked at. I go to school in downtown seattle so if my key fob doesn't work it would be bad for others to know that. The Service Adviser spoke to me in a condescending manner mentioning "it isn't an issue. It's never been an issue. I can't do any reprogramming without all 3 keys. Even if you brought all 3 keys I wouldn't do anything." I just wanted a note on file so if the problem happens again throughout my warranty we can maybe recognize the pattern. I've also had a problem with the range of locking my car and sometimes I'll have to press the key fob several times. He avoided eye contact, spoke monotone the whole time- along with the other staff members. They didn't seem busy doing anything. Surely they could've spent the extra seconds to not be complete a-holes. Anyways, Shane Harrington, the Service Advisor, set off my emotions and I'm currently writing this crying in a parking lot because I've never been spoken down to like that before. The place is a block away from my work so it would've been convenient to go there but I'm giving them 1 star on Yelp and telling my friends and Yelp followers not to go there because their customer service was unhelpful. I understand there wasn't a lot they could do since the key fob was working again, but tone and delivery of words could have prevented me having a mental breakdown over this. Eastside Subaru know that they need a refresher on friendly customer service and the Subaru Love promise. Even the receptionist over the phone spoke in a condescending, "I'm better than you" manner. I'm in my 20's, a female, and Asian. If you meet that description too, don't come here because they will see you as someone who isn't important. Thanks Shane for the business card. Now I know I'll never talk to you ever again read more

Eastside Subaru - Worst customer service. Why would you give a business card to me if you knew I was angry by the lack of care you showed me - Car Dealers Near Me - Kirkland, Washington

Arthur as well as the whole Eastside Subaru team (financial, management, and service department) were all amazing to work with. I felt like Arthur really cared about helping me find a car that I loved as well as was in my price range. He helping me decide what route of payment would work best for my budget and gave extensive information on how to finance if needed. He helped me negotiate with management and made sure I absolutely LOVED the car before buying. He really took the extra steps to make sure I was satisfied by giving me all the details as well as helping me ask the right questions (this was my first car purchase). I am so grateful for the experience and the team. read more

I purchased my Forester here and have had all my services performed at this location. My experiences have all been

*Edit Added* Changed my review from 1 star to 3 stars - After posting my review, the dealership reached out to clarify the misunderstanding regarding the CPO status. They also explained that the Gold Plus Warranty I purchased was a wrap warranty intended for a Certified Pre-Owned vehicle. Since the vehicle was not officially recognized as CPO by Subaru, they offered to pick up the car, take it to their service center, and complete the certification process to ensure there would be no issues with the warranty in the future. They also included an apology for the confusion and provided a few additional accessories as a gesture of goodwill. I appreciate their effort to take responsibility and resolve the situation. About four weeks ago, I purchased a 2024 Subaru Forester Wilderness Edition from Eastside Subaru, under the impression that it was a Certified Pre-Owned (CPO) vehicle. I had called Eastside Subaru on a Saturday to inquire about the vehicle, as I live three hours away from their dealership. The sales manager I spoke with stated the vehicle was not yet certified but would be by Monday. Based on that, I agreed to drive over after the certification was completed to purchase the vehicle. The following day (Sunday), another sales manager contacted me and said the vehicle was already CPO. He explained that it had been acquired from another Subaru dealership and the certification paperwork had not yet transferred. He also guided me through viewing the CPO status on CarFax, which did show the vehicle as certified at the original dealership. He stated he would send me the CPO paperwork on Monday when the other dealership opened. Based on that information, I proceeded with the purchase. However, after the sale, I followed up multiple times to obtain the CPO paperwork and received no response. I eventually contacted the original dealership and was informed that while the vehicle had been certified there that certification became void upon transfer to another dealership. The new dealership would have needed to re-certify it--which had not been done. I did purchase the Gold Plus Warranty, which I believe offers the same coverage as the CPO so I guess my complaint is a moot point. That being said, I do feel I was lied to and intentionally misled during the buying process. I would not return to or recommend this dealership. read more

So Jeff head of service made it so this place can't service my car any more all because 3 times I took it in and got mt car back 3 time worse off ---- yes after each of the 3 times they fixed it for free eventually so now he's causes me to say never ever buy form here and I was due to buy a new car all cause they screwed up... please make sure to buy you cars else where avoid this dealership read more

This location felt very heavy on sales, which is not what I expect from a Subaru dealership. We didn't have a great experience, they were trying to upsell all over the place and we went elsewhere and bought a car right away at a better deal. read more

I took my Subaru to Eastside for years but I had multiple issues with the service department both in the quality and customer service. When I brought my concerns to the manager, I was dismissed. I ultimately decided to take my Subaru elsewhere. Fast forward 3 years and I am told I need a new timing belt. I had this replaced three years (23K miles) prior at Eastside. A timing belt should last about 100K miles or 10 years. I was told given the the increased rate of wear, this clearly was not installed correctly at Eastside. I called Eastside and while the person I spoke to really tried to help me, his manager who was ultimately driving the conversation, refused to help. They said they only guaranteed their work for a year; it did not matter that they installed something incorrectly that wore out after only 3 years rather than 10 years. They told me I could just drive my car until the timing belt failed. You know what happens when timing belts fail; typically your engine blows up. I spent 30 minutes on the phone, sent them photos and videos of the improperly worn timing belt and all they did was say I could come in for a free inspection. Given how they handled the situation, I had zero confidence they would actually help me so I just paid the 2K to get a new timing belt that had only been replaced 3 years prior. read more

Mark and the rest of the team at Eastside Subaru made the car purchasing process super easy and straightforward! Would recommend to others in the market for a Subaru. read more

Joe was extremely communicative with me prior to me making the 3 hour drive to Kirkland to look at a 2021 Legacy, he was at the dealership ready to go when we arrived to take it for a test drive and made the process seamless and quick. We were in and out in under 3 hours, which I greatly appreciated. read more

Love that I get an opportunity to personally review Eastside Subaru again. We worked with Jethro 5 years ago to lease an Outback Limited. Fast forward probably about a dozen and a half referrals of friends and family (all thrilled), and I found myself ready to take the leap into a WRX. I emailed Jethro and he had basically exactly what I wanted just rolling off the truck. We went back and forth over email a bit, we came to an agreement on numbers, and then I dropped by to take a look at the car and do the initial paperwork. 24 hours later I was greeted by Jethro who handed me off to Haakon and Jose for a quick finance and delivery before being on the road. Total time spent on the transaction had to be under 90 minutes, start to finish. A truly VIP experience from start to finish. As usual, pricing was extraordinarily competitive on both the WRX and on my trade. I can't recommend this dealer highly enough. Oasis in the midst of a sea of mediocre. read more

Good experience all the way around. No high pressure sales and all questions were answered promptly and honestly. The biggest issue here is the available parking at the dealership. read more

If I could give zero stars, I would. Eastside Subaru's service department is an absolute nightmare. They charged my daughter for a filter they claimed to have changed, but guess what? They didn't! My mechanic friend inspected the car and confirmed they didn't do what they said they did and performed a half-ass job on the rest. When I called the manager to discuss this, I got short, snippy responses like "Nope, we did everything." No apology, no explanation, just a bunch of dismissive nonsense. A group of bullies and incompetent little people are running this place. I will NEVER go back, and neither should you. Avoid Eastside Subaru at all costs! read more

Can't complain! I am yet to have a bad experience here. To me, taking car in for service is like going to a dentist. Not pleasant usually! But I don't dread coming here. They have wonderful people working, who are informative and friendly. I like their communication through out the service. The waiting area is also nice with snacks and drinks :) read more

guess where we highlight these criminals they charge high diagnostic fees that don't apply to the actual work you should listen to the rationale as to why they do it they actually told me that they charge a diagnostic fee because they have to take apart the joint well I know the CV joint is broken I need it repaired so the fact that they would charge me $200 diagnostic and I'm just guessing to do their grade it's going to be 400 somewhere around there but we're gonna do a show on these guys because criminal dealerships like these guys only survive because there's tons of money in Seattle read more

We attempted to purchase a vehicle at Eastside Suburu, but the transaction ended when they continuously insisted we sign a Credit Application form although we were paying cash. Also note, they hid my Google Review so other consumers wouldn't be able to see it, so that should tell you something. We found the car we wanted online and put in an offer online. Every other dealership that we've even requested information from messaged or called back within an hour, usually less. After waiting two hours, we called to check in and were told they would get back to us soon because they were handling other customers. Ok, sure. We paid a $1,000 deposit by debit card to reserve the vehicle and brought a Cashier's Check for the remaining amount the next day at the agreed-upon time, meaning there was no need for a credit application. Finally, get an email with the sales information and a request for a deposit. We paid the deposit. Waited for the paperwork and it was obvious this wouldn't be ready in time for other plans we had that day so we decided to wait until the next day to finalize the paperwork. Heard nothing else even though I expected a call or email requesting the rest of our details so they could get the paperwork going. The next morning I called and was told they would get the paperwork together. They later called to ask for our IDs. Then they called again to ask for proof of insurance. I would have assumed there would be a list of all the things they need from us so they could get them at once. Upon arrival at the dealership, we were greeted by the salesman, Jordan, and while waiting to finish the paperwork, we were asked to sign a credit application form, and told it was "just a generic form we use for the title information." We didn't want to sign the credit application since we don't need credit to purchase the car. Jordan, the salesperson, got the Sales Manager, Emna, who then tried to tell us again that this was just a "generic form" (clearly labeled CREDIT APPLICATION at the top) they needed to apply for the title. She removed our SSNs from the document but left the section blank. We then scratched out all of the parts authorizing a credit check and the portion stating we had received a copy of our credit report (because we hadn't) and conceded to sign it. Emna informed us that this was unnecessary because "we should have some trust." We waited another hour and a half, all the while being told our papers were ready, but they were busy with other customers. After making it clear we were not happy waiting so long when we had set up an appointment, Jordan then began to tell us he didn't want us to be unhappy, how it isn't his fault, and that if we gave him any less than an 8 on the post-sales survey, he would get less commission on his future sales. He then, a couple of times, suggested that we just don't buy the car, but we were so close to finishing, we just wanted to finalize the paperwork and leave with the car. I had even already moved my child's car seat over in anticipation. We were finally taken to Isaiah, the Finance Manager's office, who had another credit application form for us to sign. We were told again that it is "just a generic form for the finance team to do the title application." Note: One of the other documents on his desk was an ACTUAL title application. We again refused and were then told that this is their process. They again attempted to coerce us into signing a legal document both giving authorization for a credit pull and verifying that we had received copies, saying that our SSNs were removed from the document so they "can't pull your credit," which is false as they had all of our driver's license information (and of course, they also have our SSNs elsewhere). Isaiah informed us that they can't have the authorization portion removed/struck through and that if we don't want to sign this form as it is with no alterations then we can't purchase a car from them. So we got our deposit back and we left. I believe that this practice violates the Fair Credit Reporting Act as trying to pull our credit was unnecessary and this document was unnecessary. While we left without signing the document (or completing the transaction), I am concerned that this practice is ongoing and other consumers may be coerced into just signing it and moving on. read more

Sales department just hanged up the phone on me after asking a question about Subaru Solterra availability (Friday Feb 9th, 2024 at 2:20 pm). You just lost an old customer. Very unprofessional. read more

Serviced my Subarus (Outback and Crosstrek) at this dealership for about 14 years. The dealership went through a couple of ownership changes. One thing remained constant - poor, deceptive service and relentless price gouging. A few examples from past encounters: -- Brake light replacement quoted at $50. -- Quoted airbag sensor harness replacement at $250 ($18 online part). -- Replaced head gaskets started leaking again a year later. Refused to acknowledge shoddy work - any further service would be "my responsibility" (that's about another $3K) -- "Check engine light" diagnostics ran $400, quoted aftermarket replacement part at $300 ($40 online). After replacement, the issue remains unresolved - and any additional "diagnostics" is "my responsibility". -- Serpentine belt replacement that had to be replaced a week after due to crooked install. -- Quoted $430 (per axle) to replace brake rotors and pads, labor only. This works out to about $570 per hour, if my math is correct (don't rush to switch your attorney suit for mechanic's robe yet.. something tells me the mechanics do not see any of that). Aside from the straight up price gouging, you also have to be on the lookout for junk fees. For example, if you bring a coupon for set-price regular service, they will still tack on a "shop fee" (one can only surmise that the said "shop" is an indpendent business entity within the service department and has its own "fee structure"). On a constructive note... As long as your car is under warranty, you would be alright. Afterwards, your best bet is to avoid this place and only go there with Subaru-specific issues (of which, unfortunately, there are many). Unfortunately, the independent auto service business scene in and around Kirkand deteriorated in recent years (probably like everywhere else), for example All Wheel Auto or Eastside Automotive which used to be decent alternatives are no longer such. However, there are still a handful of shops that will do an honest service on your car (I cannot list them here because of the overall unhealthiness of "peer pressure" this can create - but get an your phone for half an hour and you will be pleasantly surprised). read more

I received awesome customer service from Bain the internet sales manager at Eastside Subaru in Kirkland. Three different Subaru dealerships were out of the Crosstrek Sport models. He held one for me for ten minutes then I got there and put 5k down on it. I was in a rental car for a bit after my car accident and Bain even picked me up from Enterprise after I had dropped off my rental. Excellent Customer Service from him and Eastside Subaru in Kirkland! -Jax Kaufman read more

Eastside Subaru - I love my Subaru! - Car Dealers Near Me - Kirkland, Washington

Highly Recommend, Arsen was great to work with and really went above and beyond. It was a pleasure working with him and I would highly recommend him. read more

This is my favorite car dealership that I've ever used, I absolutely love my Solterra, and the customer service at Eastside Subaru is outstanding. HIGHLY RECOMMENDED. read more

Leased a 2022 Forester Limited at full MSRP $35,923 because they were one of the few dealerships with incoming inventory available. Given the market, Eastside Subaru had all the leverage so there was zero negotiation. This was purely transactional, and a relationship I might not continue for future car purchases. Pros: 1) They picked me up - Jordan was great and offered to pick me up b/c I live in Seattle and didn't own a car. Cons: 1) Pricing - I was told if I did not accept the MSRP offer by today, they would increase the price by $3K tomorrow. Eastside Subaru also did not Subaru VIP pricing. As part of certain memberships (e.g. ASPCA, Leave no trace, etc) you're entitled to 2% below invoice, and I've purchased my previous cars under this program. Eastside Subaru did not accept the VIP voucher. 2) Communication on financing rates - While I ordered the car a month in advance, I could not get the sales guys (Jordan and Bain) to give me a clear answer on what the money factor would be. This is an important data point to decide between leasing and buying. They kept punting saying "its determined by the finance department and we won't know until we pull your credit when you come in." The finance department is literally one person who works in an office across the hall and they very well could have asked. They at least could have said if your credit is between XX and YY, your money factor will by ZZ. It was frustrating the lack of transparency they have on interest rates. 3) Communication on delivery dates - I was first told the delivery date would be 12/28 and so I had scheduled to take the day off of work in anticipation for this. Then I get a call on 12/23 saying they received it in the morning and I needed to go in to pick it up otherwise they would sell it to somebody else. We worked out that Jordan would come pick me up on 12/24, but I still had work that day and it was Christmas eve so this was pretty inconvenient. 4) Communication on insurance - I wish they had communicated that you need to get car insurance prior to stepping foot onto the dealership to sign paperwork and drive off. They knew I did not own a car so why would I have insurance? I was at the dealership scrambling on my phone to find insurance, and I would have liked to have been able to comparison shop rates. This was an unnecessary stress that could have been avoided. read more

I have purchased an Outback here and returned for service on my two Subarus over the past 10 years. On my last visit, I made an appointment in advance for an alignment. After THREE hours of waiting, I was informed that the alignment had been completed, but they had not turned off the tire pressure warning light. They said I needed to come back for a new tire and a separate appointment to have get the tire pressure button reset. I spoke with the manager to explain that I had been waiting for 3 hours and he said he would fix the tire pressure situation. 50 minutes later it was fixed and I was charged $180 for the alignment and given a coupon for my next oil change "for my trouble". They asked me to order the replacement tire, but I declined due to frustration over how poorly the FOUR HOUR scheduled visit had gone. I purchased a new tire elsewhere and it wore very unevenly in just 3 weeks. My husband returned to Eastside Subaru Service today to ask about the alignment I had done and was told that the account stated that the ALIGNMENT WAS NOT DONE, BUT HAD BEEN CHARGED. They had made notes on the account to do the alignment when I returned to buy a tire from them and never told me that nothing was done during my four hour visit. We were immediately issues a refund today. LYING TO YOUR CUSTOMERS AFTER MAKING THEM SIT FOR 4 HOURS WHILE YOU DID NOT COMPLETE WORK AND THEN CHARGING THEM FOR WORK NOT DONE IS CRIMINAL. Not to mention that I was sent out on the road in an unsafe vehicle with my child. I strongly urge you to go ANYWHERE ELSE for your service needs. Your SAFETY may depend on it. Here is a photo of the uneven wear on my tire that I believed was fixed. It's nearly bald on the inner side. I noticed it while driving out in the snow because the snow pack was uneven across the tire. Unacceptable! read more

Eastside Subaru - Car Dealers Near Me - Kirkland, Washington

Answered our questions. No pressure sales approach. Mid week, no appointment necessary. Decent inventory............Happy to support a local business. read more