I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby Frogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life. read more

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Came by today to look around. Within a minute I was confronted by a super aggressive salesman. Told him I was just looking, but I left shortly after as his attitude was totally inappropriate. Not sure why they think in 2026 this kind of tactic works, I will definately be taking my business elsewhere. read more

I had a good experience buying a car from Kai at Michael's Subaru. He was pleasant, knowledgeable and helpful. Even if he was busy helping other people, he still tried to fit me in. I felt he gave me space (no high-pressure, no nagging), while still being available for questions. If I asked about something he didn't know the answer to, he would research it. Michael's Subaru has good tech people. They know a lot about their cars and were able to provide useful information to help me select a car. I had trouble deciding which car I wanted. It took me months to make up my mind. During that time, Kai and I went on several test drives and discussed options and features. As a result, I'm very happy with the car I finally chose and feel that I paid a reasonable price. I intend to use Michael's Subaru for my servicing, so I wanted to have a good understanding of the service packages that were available. After I'd decided on a car and settled on its price, Hieu Nguyen was great in explaining the additional warranties that were available. He worked to bring them down to a price that fit my budget. read more

thank you to Charles for helping us out a couple weeks ago. Charles was the first person to greet us and was very kind throughout the entire purchasing process. Traded in my honda for a new 2026 crosstrek for a great price read more

I went to Michaels Subaru to test drive the Crosstrek Hybrid Limited. I had done some research and decided this was the car I wanted. I went in to test drive to see if I really liked it. Jhamal was my sales agent and he was fantastic from the word go. He was low (no) pressure. He showed me the car I wanted to see, let me drive it, and answered all my questions. He was very personable, funny, and knew the product. I bought the car a couple days later and am very happy with it. I would recommend Jhamal to anyone. Look him up and go see him! read more

Michael's Subaru of Bellevue is great! Sales, service, new car support, everything has been so smooth and helpful!

After fishing across most of the car buying websites for the best value, we again returned to Michael's Subaru to purchase our 4th Subaru over 20 years. Price, packages and color offered were competitive and available. Management was supportive. Kai, our primary sales person was patient as we were torn between repairing a 10 year vehicle or getting the latest bells and whistles (enhancements). For the cost of the repair and even getting several estimates and timelines for the repair, AI was recommended we replace. Unfortunately, we needed Kai to get us through the emotional attachment to our former vehicle. He did remarkably. read more

Shout out to Christian Graham for an excellent sales experience, helping us to find the perfect Subaru that we were interested in and then walking us through each step of the purchase with transparency and clarity. This is our second vehicle purchase from Michael's Subaru of Bellevue and we couldn't be happier or asked for a smoother experience. read more

Most folks dread embarking on the car-buying process, and I'm no exception. Tyler Carlson did his utmost to ensure that the experience was both seamless and professional. Ably assisted by his colleagues Christopher and Hieu, Tyler showcased the CrossTrek's capabilities and features admirably. When the time came for negotiation of price, all the supplementary and back-up detail I requested was presented without hesitation. ALL of it. I feel privileged to have collaborated with this organization, and I couldn't recommend Michaels Subaru more highly. read more

Today I went to change the oil and check the Forester. It was my first time in a Michael's Subaru Bellevue . It was very good and excellent. My work was done in the shortest time and I thank Ali Kadem for his help and care I back here all time for check every 6 months read more

I worked Christian and it is the best car buying experience I've ever had. He was positive, patient, knowledgeable and got me a smoking deal! I lOVE my new Forester. I didn't believe I could get a Subaru, he made it happen. Being a woman buying a car on my own has not always been a pleasant experience. Christian feels like family. I would refer anyone to Michael's of Bellevue for a car. read more

2 years ago I gave them a 1 star. Im back to give them a 1 star. Truly they deserve no stars. The most SKETCHY dealership my family has ever dealt with. Constantly GASLIGHTING their customers. Called to make an appointment on the phone. The women I spoke with said I could bring my car in for minor paint job but no dent fix. I show up to my appointment & im told the complete opposite, that they only fix dents but no paint job. I mentioned that I had called & was told the complete opposite & they said "that can't be possible" They really think people like to waste their time. If the women i spoke with would have said no paint jobs I would have not booked as that was the service I was needing! HORRIBLE customer service! DO BETTER! read more

I live in a different state, but bought a car at Michael's Subaru while visiting my son who lives there. They have been NOTHING BUT DIFFICULT since the purchases! They told me they would Fed-Ex my paperwork to my DMV overnight. Which they did not do. So I had to drive home on an illegal tag. Fortunately I did not get stopped. I have called multiple days & times just to get info on my roadside assistance & extended warranty, because they gave me no paperwork on these items. They DO NOT RETURN MY CALLS!!! read more

I needed a new car to replace my 1993 nissan pickup after 33 years and I walked out of there with a "base line" model Crosstrek which safety and feature wise is a big upgrade from the truck. Hieu was great to work with , no pressure , no payments/trade in 4 square nonsense etc... Finance person (don't recall his name, koala on desk) was easy to work with , no push for after market add ons and got me a better rate than my bank. Overall I was pleased with the process and working with Hieu and the finance person!! read more

I bought 2024 Outback Touring XT for my mom. Easy process and had financing approved ( I used Costco to get my pricing)! Bode was from the start professional and prompt. We had to wait a couple weeks to get it but was able to put a deposit. The trade in process was easy as well. Jason was our finance guy and got me a better rate than I had with the bank. There was a minor scratch on the top coat they buffed out by hand before leaving but are following up to get it taken care of. Subaru's are a must in the PNW, reliable and affordable, this is the 3rd one I've bought from this dealer. I also only get them serviced here- Kevin, Ian and everyone on the service side is great. read more

I canceled my extended warranty because I sold my Subaru and never received a refund.

I know how dealerships usually work, and how salesman are. But I went in knowing what I wanted. Hieu was amazing and I appreciate him making the process smooth and fast. 10/10 experience from him. Just some advice. Go in knowing what you want and figure out what the out the door price is, before you let them know if your financing/buying or have trade ins. This location seems very reasonable. Highly recommend. read more

Great communication and follow through. John spent a long time answering all my questions and going over all the features of my new Forrester. read more

Absolutely the best sales n finance we've EVER EXPERIENCED! Diane Baldwin phenomenal, not enough words can express knowledge, HONESTY, n low pressure sales she presented us with. Absolutely the BEST. Finance literally was 2hrs when I've always experienced 4-6hrs at other dealerships. R (can't recall his name) was patient as I asked a million questions and the slideshow (for lack of a good term) of options to slide over and see the end result was so damn user friendly, made decisions easy n fast. Michaels Subaru you've got an outstanding team. Keep it up! N a million thank yous. And I haven't scheduled my free education consultation on my car. They give you 2 months to schedule n a book to collect all those-what is this? What does that do? Questions. Mind blowing customer service all around. read more

Michael's Subaru of Bellevue - Crosstrek Limited - Car Dealers Near Me - Bellevue, Washington

The employees are very friendly and helpful. The after sale follow up appointment with John is very useful. I recommend this business.

It's been about 3 months since I purchased my car at Michael's, and no regrets! This was my first experience financing a car, and I started my search with a good amount of uncertainty about what to expect. After I decided on what make/model I wanted, I reached out to get the process started. Right off the bat they were super responsive and I was able to get an appointment scheduled quickly. My main gripe about the experience was that more than one Salesperson reached out to try to get me to confirm an appointment with them, and as I know they work on commission it was a little uncomfortable trying to decide who I should move forward with based on those initial emails. I wished they had more internal communication to avoid this customer experience but other than that - no complaints. I went to my appointment fairly sure that I was going to leave with a car, and the whole process (test drive, talking price, financing, and then driving away with the car) took about 3/4 hours total. Employees were friendly, straightforward, and made what I was expecting to be a stressful time, pretty painless. Also - I'm not sure if this is a permanent offer, but when I bought my car they were offering a good amount of services included with any new Subaru purchase which is a nice extra! I accompanied my friend to another Subaru dealership in the area recently and they did not have the same perk. read more

Michael's Subaru of Bellevue - Car Dealers Near Me - Bellevue, Washington

We bought a car here, two weeks after we bought it the car died while I was driving it. Michael's had it towed and they fixed it at no cost to us. Isaac was very helpful and professional in navigating this process. When I came to drop off the loaner car and pick up my car, I went up to a service desk and approached a man named Marcello. He barely acknowledged me and told me 3 times to "ask my advisor" before he finally looked and me and scoffed when I said I am sorry but I don't know what that means. I understand people have bad days, but looking at the comments here, other people have had issues with Marcello too. I submitted a review from their website and have heard nothing back. Everyone we interacted with was professional and helpful, except for him. read more

Quick to check in. Honest about what it would cost to do a complete diagnostic. Addressed my issue. Had a nice video of a small problem found read more

I've been coming to this location for over 20 years having purchased 3 separate vehicles and years of service/maintenance. After my most recent series of interactions, I'm done with this place. Unreliable, unresponsive, and terrible customer service. 2 years ago I wanted to upgrade my Subaru as I was about to give birth and needed a larger car. I traded in my vehicle for a used Forester. As part of the deal we were promised a new roof rack to be shipped to our home as soon as it came in. 3 months later, nothing. Called them up to check the status of the rack...no one had any clue what we were talking about. Had to show up in-person, pull up our file, and finally received the roof rack. Cut to last month. Finally went in for the first service since buying the vehicle for an upcoming road trip. Make sure everything is in tip top shape, also add on some new windshield wipers as a treat. Called me up to let me know 1 tire was brand new, which is a huge no-no on all-wheel drive Subaru's after 2010 and asked if I wanted to buy new tires as well....I've never replaced any tires on my Forester....long story short, I told the service agent, Kevin, that I must've been sold the car with mismatched tires, he said my story isn't possible because they could determine the age of a tire based on wear pattern alone (which is a lie), and reiterated I should give him a call when I'm ready to buy tires. My husband talked to the Sales Manager who again said my story isn't possible because their team is top notch, but said he would call back with a coupon for tires...which was a week ago. The tire in question was manufactured 3 years ago! There are so many ways they could have handled this situation that didn't involve repeatedly accusing me of lying. As a bonus, I have no idea if they actually changed my windshield wipers. They charged me for them and the labor, but I found a brand new windshield wiper in my window well while on my road trip. I called to let them know. The response was basically 'oops, our bad, I'll let my boss know.'....what did I pay for? Did they do any of the other service I paid for? They'll smile and reassure you that everything is on the up and up, but do yourself a favor: ask for the inspection report if you're buying a used car and take photos. Do a walk around before and after getting your vehicle serviced with photos. And if you can, go to a different Subaru dealership. read more

Michael's Subaru of Bellevue - Uninstalled windshield wiper left on car. - Car Dealers Near Me - Bellevue, Washington

Just leased an Outback and Michael Bell was great to work with. Knowledgeable, friendly, professional and low pressure. I really enjoyed working with Michael and the process was quick, smooth and straightforward. If you are looking for a Subaru I recommend Michael and Michael's. read more

I had a GREAT experience buying a used Subaru from Nancy! She applied zero pressure, showed me some options I had not previously considered, was completely forthright in answering all my questions, and gave me her full, patient attention at critical times throughout the process even though she had other customers. Her service was friendly, respectful, and professional. I felt she really had MY best interests at heart, so I feel completely confident in the choice I made. I will absolutely recommend Nancy at Michael's Bellevue Subaru to my car-shopping friends! read more

Easy 5. They have a key drop off for servicing. I had an issue with something that was under my car warranty. They explained the problem in great detail, including steps they did to resolve the issue, and detailed notes in case anything pops up down the line. I appreciated the smooth experience and will come back down the line for other maintenance things. read more

My car broke down. I walked over from my new apartment I had just moved into to my appointment that I had scheduled online earlier that week. I didn't have enough time to change my address yet on my ID so I told my salesmen I was working with that I had just moved and walked over. It took me 30 minutes to walk from my apartment to this place. When it came to talk numbers over a vehicle I absolutely loved, I overheard the Manager laughing his ass off saying that if "I had walked here I would have had to have left yesterday and crossed over two freeways" since my license stated my old address that was further South. Overhearing this immediately left a sour taste in my mouth. They both came back to the table to chat with me and the salesmen stated that his manager was "teasing him". Do not assume someone's position and where they are at right now in life. That's not "teasing the salesmen because he just moved from New York" that's harassment. I left and probably won't be back. I was already having a bad enough week with no car to get to work. The only reason why this even gets a '2' star was because of my salesmen. He was amazing. read more

I had a very good experience buying my new Forester. Diane in sales was great. A good combination of experience, knowledge and just the right personal touch. read more

Great service and quick responses. Michael Bell was excellent. He worked with us and after purchasing, he also has followed up to see how we were enjoying our new car and if there was anything we needed. No pressure from him to purchase either. Enjoyed working with him. read more

We had an excellent experience at Michael's! Shelley was extremely attentive, patient, knowledgeable, and effective and we left feeling confident in our purchase. We've been to other dealers and felt quite pressured to make a decision on the spot. She gave us time and allowed us to go through our process to come to the solution that fit our family best. After making the purchase, she followed up and provided answers and support to additional questions. Everyone we interacted with were professional, kind and welcoming which we did not experience at other dealerships. I would recommend working with Michael's for your Subaru purchasing experience and plan to return in the future. read more

Michaels's Subaru in Bellevue has demonstrated that the only thing they care about is that the check you write them clears the bank. I purchased a new 2024 Subaru Premium Outback and a few days afterward was attempting to pass a car going ten miles per hour under the speed limit. My cars performance was far below what Subaru specifications indicate, almost causing an accident. I returned to Michaels's Subaru and told them the car is unsafe and will not work for me. They said all they will do is trade it for an Outback XT. The XT is essentially the same but with a smaller, more powerful engine. They gave me an invoice for an additional $14,400 for the trade. I waited until they had a used XT and once again attempted to trade for my car. The XT they presented had over four times as many miles on it and had many issues. The brake rotors were grooved and covered in thick rust scale, but they falsely implied they had just been replaced. The front tires had ~10% tread and the rear tires had ~40% tread but they said they had been rotated. The paint was scratched and dinged and the exhaust system also excessively rusted. They then gave me an invoice with a balance due of over $10,000 for trading my newer Outback (in absolutely as-new condition) for this Outback with issues. Customer loyalty and regard for their safety is defiantly not present here. read more

Had a great experience with Diane Baldwin in sales! Cannot recommend her more highly. We liked her so much we referred our daughter who also had exceptional service from Diane. read more

I've probably already posted other reviews elsewhere- but I do want to publicly thank my awesome Service Advisor Marcello Orlando for looking out for this customer. I've had bad service experiences with some other nearby South King County Subaru dealerships.....and I came to Michael's Subaru because they are close to work (but not where I live). Marcello took the time to get to know me, and as I've had warranty and other services done on my 2017 Forester, he doesn't try to upsell additional work unless absolutely necessary (I did need the cabin air filter, but not the engine air filter- and he didn't push for both). Plus- the tire replacement process was so easy- pick out your tires by various specifications on-line, then schedule the time. He takes the time to go over my recommended services for the next appointment- and again, does not push me into something I don't need at the time (like other dealers and independents do). Marcello is the best....and I would recommend this service department because of his long-time excellent customer service! read more

I had to take my car in for service and maintenance and had a great experience here. Big shout out to Scott Shearer and Ivan Rodriguez. Really greats guys, extremely friendly and make me feel like they have my best interest in mind. If they ever decide to leave, please extract their DNA and clone them. I don't know if this applies to all dealerships, but this place offers a complimentary car loaner while you wait for your car to be serviced. It is based on availability so reserve it when you book your appointment. They can also drive you to where you need to be and pick you up if it's not too far. This experience took place during the COVID-19 pandemic. As you drive in, each car is marked for sanitation. The service advisor kiosks have barriers, hand sanitizer is provided and everyone wore a mask. I felt that this company made a lot of effort to ensure the safety and comfort of both the employees and customers. Really appreciate it! read more

Gavin's 15 1/2 Bday present! We shopped on line and found the perfect car, for the outdoor living child. He wants to spend life camping and taking adventures, starting in the US. We surprised him with the showroom car. I'm falling in the love with his Subaru! So is my husband hahahahaha Thanks Subaru staff for making the purchase painless and so easy. We were very well taken care of. read more

Michael's Subaru of Bellevue - Gavin's 15 1/2 Bday present! We shopped on line and found the perfect car, for the outdoor living child. - Car Dealers Near Me - Bellevue, Washington

Excellent experience! Quinton was professional, friendly, and knowledgeable. He made the experience of buying a new car a fast and easy one. At no point did I ever feel like they were trying to take advantage or sell me something just to make a sale. I highly recommend this location and I'll definitely be back the next time I need a new vehicle. read more

standard of practice in sales is first come first serve, if you're having a conversation either verbal or in email or text and the sales person says "yeah I'll hold vehicle since we have an appointment and everything that you and I are talking about sounds like you're coming to get the vehicle and I know that you're coming from a distance away sometimes far away and that's a heavy commitment and the sales person doesn't say "the best way to do that is to put down a deposit and then they sell the vehicle out from under you before you ever get there and they don't bother notifying you before that happens and you waste your time and costs of going to the dealership they'll only just say "we have many other vehicles to choose from. stay far away and go to another dealership and I would not suggest it at this dealership read more

I'd much prefer Eastside Subaru, they've been great. I have had a bad experience with Michael's Toyota, and that's soured me on their brand. Recently I bought a used car from Michael's Subaru, and have been disappointed with it's quality compared to the premium price I paid for it. Michael's did address the airbag (as required by law even though it's used) and another minor issue, but there were several other odd things that didn't show up until after I felt uncomfortable asking them about it. Other than disagreeing about the initial value of the vehicle, the staff has been polite and attempted to earn back the trust that was lost with our experience at Michael's Toyota. Unfortunately for them, trust is more easily lost than earned. read more

Took my son's Subaru in 2021, that's had issues with the transmission since 3 MONTHS!!! After purchase. Safety issues not just performance! They gave me the run around and never did fix while under the manufacturer warranty or the extended warranty that we paid extra for. No they waited till the transmission was totally garbage after the warranty contract was up! Then they came and admitted the transmission was garbage and for me to call corporate. After months if dealing with corporate, we got the transmission for free from corporate, but the dealership that kept denying something was wrong with my transmission required us to pay their labor cost, which I believe was total BS. Just wanted the damn car fixed so it would be safe and reliable for our 16 year old to drive. Which he never has due to the safety issues. Now that they've swapped that out and we've paid for the Labor We're finding bolts missing on the car parts, parts are flapping under the car. Things are duct taped with electrical tape, To keep it from flapping inside the engine compartment. The transmission has had to be reset in the new transmission due to an accelerated jerking and shaking (with acceleration and deceleration. BEWARE!!! There's Litigation attorneys building ANOTHER CASE against Subaru for doing dirty business with the CVT (transmission).. They've already need sued and lost for years proper to 2020. They never fix the problem. All they did was settle the lawsuit so all the vehicles that anyone is driving after 2019 the transmissions are crap!!! And obviously the repair shop doesn't know what the hell they're doing!! read more

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