I can not say enough amazing things about Ruhe. The quality of the services provided exceed any…read moreother salon I have been too. All staff members are friendly , welcoming, and really take pride in the work they do. The salon is cozy and comfortable which makes for an enjoyable experience every time. I have been a client of Sofia's for years and my nails are the healthiest they have ever been since starting with her. I will forever recommend this salon to anyone wanting a high quality nail experience !!

I was in need of a last-minute nail appointment and was looking for something nearby. This salon…read morehad great reviews, so I downloaded the app and was able to book an appointment without any issues. When I arrived, however, I immediately felt a little uncomfortable. I wasn't greeted very warmly, but I tried to give the benefit of the doubt since I was running a few minutes late and didn't know what may have happened before I arrived. The salon itself is very clean and brightly lit. After choosing my polish, I was directed to my chair. One thing to note is that the pedicure chairs are elevated, requiring you to step up into them, and they are not massage chairs. The basins also don't have jets, and the seating area feels a bit close together. My nail tech did a good job on my service, and I was happy with the final result. However, she did remind me that I should arrive on time next time because I was late, which, while understandable, didn't make me feel especially welcomed as a first-time customer. What stood out most was the overall customer experience. I noticed a drink menu and waited for someone to take my order, but no one ever did. Throughout my appointment, I was only spoken to by the receptionist and my nail tech. Meanwhile, many other clients seemed to have a warm, familiar rapport with some of the staff, which made me feel a bit like an outsider. To be clear, I have no complaints about the quality of the work--it looks great. My disappointment was more with the customer service and overall atmosphere. Based on my experience, I didn't feel particularly welcomed, and that's an important part of any self-care appointment for me. One final note: this salon is appointment-only, so don't expect to walk in and be accommodated. Overall, the nails were good, but the customer experience left something to be desired.

The nail techs are so friendly and inviting. They take their time, the nails are beautiful and…read moresalon is clean. Love it

They have great staff they're all very friendly but I wouldn't come back here due to it being…read moreoverpriced and not doing a good job on my pedi. I asked her to make my acrylic round and she used toe nail clippers to cut the sides and it looks horrible it's not rounded out at all the sides are just clipped I wish I kept it square.. I will have to go somewhere else and get it fixed now

Natta did a beautiful job! Just beautiful. I was looking for a gel nail salon in the Buffalo area,…read moreand when I saw her Instagram @topcoatnaillounge, I knew! Highly recommend her if you'd like quality gel nails. It's worth everything! Thanks, Natta!

the best nail salon in buffalo hands down. Netta did my…read morenails and they turned out literally flawless - she looked at a photo i showed her for probably 3 seconds and was able to execute perfectly. She really takes her time to make them absolutely perfect and has true talent - 12/10!!!!

Loved the outcome of my full set and fill, but when I was scheduled for my 2nd fill I was asked to…read morereschedule due to sickness, ok- no problem. I was told I would be added to a cancellation list. After not hearing back in over a week I asked a mutual friend to reach out to the nail tech. She messaged me then and explained she was "too busy" now, all of a sudden and could no longer take me as a client. She also added: "With the salon, I do not feel comfortable with having any conflicts between clients. Unfortunately a few long standing clients have reached out to the salon with concerns. Which again I have to prioritize. This not being my own salon I could not allow for what could potentially be a bad experience for my clients or other nail technicians and their clientele. This isn't a business that I worked 30'years creating. Someone else did." I do not know anyone else at the salon or who goes to the salon, I've only been there twice. I asked for an explanation and was blocked. I was always on time and tipped well, even when I was there for over 2 hours just to get a fill! The owner is incredibly unprofessional, clearly does not care about their reputation.

I go to the Nail Place every 4 weeks for my JB lash extensions. Michelle is a true professional…read more She makes my lashes look full, long and natural. I have also had a gel manicure by Ali....LOVE HER! I don't normally get my nails done, but for special occasions, I splurge. Ali is very creative and is excited about her work. I can't say enough good things about the Nail Place. They also have a cute little gift shop. I am looking forward to getting a pedicure there as well. Oh... And the Nail Place is super clean! That's a biggie;)

Made an appointment for a pedicure. They got me in as soon as I walked in and started treating me…read moreright away. Often you're sitting in the water waiting for a tech for a while. Pricing was fair and they have a lot of pedicure options if you don't want anything deluxe, or if you do. I always upgrade to gel, so that's a pretty standard upcharge. Decent massage chair but inconsistent settings on it. Overall would go back!

New owners and they are doing it right!!! I highly suggest stopping in if you haven't been since…read morethey took over this year. I had been to Sky Nails in the past with mixed results. Today when I went for a pedicure I was extremely pleased with the service and care taken. Even before I found out it was under new management I was already going to come back as a regular with her. Speaking with the owner she said she never wants to rush good work.