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Terrible experience but giving 2 stars b/c my color turned out well in the end. Late posting this bc I just realized that I never submitted, but here is the quick version: In May, I went to JoJo for a partial balayage + a cut. When she dried my hair the 1st time after coloring it, it looked good but I didn't see much brightness around my face like we discussed during my consult. I didn't realize that she hadn't noted that specific point & I should have brought it up-- that's my bad. I was admiring & looking at the color on the bottom of my hair when she suggested that we go to the front under better lighting. Out front, I told her it was beautiful & thanked her. She asked me what else I thought of it & I explained that I would prob like a bolder money piece next time since I like my hair bright around my face. She offered to add some bleach to the front right then or have me come back later for an addt'l discounted service. I accepted the offer to fix it then, but only if she was okay with it & explained that I didn't want her to be offended b/c I understand how hair takes several trips sometimes. She said it was fine, but her body language + tone made it clear that she was upset w/ me. When I sat back down in her chair I could FEEL the negative energy. I commented about how she does such beautiful work & she snapped "Yeah, you just don't like YOUR hair!". I apologized & told her I felt terrible. She said that what I was looking for was highlights, not balayage. I told her it had been achieved previously w/ other colorists w/ balayage & she asked to see a picture. I pulled up the only photo I could think of that shows my most recent balayage/foilyage (last year) & she swiped up on my phone to examine the date of my post as if she didn't believe me. She told me not to worry about it this time but next time I should tell a stylist what I don't like before they blow dry. I explained that the lighting in the suite coupled w/ the glare of her studio light in the mirror made it hard for me to see & that I was really sorry. At that point, I felt terrible that I had offended her & became terrified about what she was going to say about me on her Instagram &/or to her other clients bc of what I had observed/experienced regarding her prior conflicts w/ clients. That, paired w/ the terrible week I had leading up to that day made the tears start flowing. I apologized for crying multiple times & explained that I was having a terrible week & was probably just extra emotional bc of that. She seemed fine after that & her vibe & tone were weird, but not angry. She finished my money piece, did something to the ends of my hair w/ bleach, put another gloss on, finished cutting & styled my hair. The service was $337 + I left a 25% ($84.25) tip b/c of the extra time she took to try to make my hair right, the fact that I felt bad that I was her only client for the day, & *truth be told* b/c I was terrified that I'd be another client she'd talk sh*t about. The day after, I blow dried my hair straight & could see chunks of hair that were at least 1" longer than the rest. Having to cut/fix my own hair after a $50 haircut & the entire experience I had was pretty damn infuriating. While I appreciated her taking the time to try to make my color right, I had been looking forward to the treating myself for months & it was a total let down. When ppl spend that kind of money & time, they don't expect to be made to feel like crap, like they're not welcome, & have to fix their own hair afterwards. I only told 1 friend & my husband about the whole experience & DMed JoJo to express my disappointment & feelings after having to fix my haircut. I saw that JoJo read my msgs, but didn't reply. My friend later alerted me that JoJo posted me/my hair, a couple of stories about being booked thru the next month, then 10+ mins of JoJo blasting me & twisting what went down. She alleged that someone blasted her on social media & sent paragraph after paragraph telling her how horrible she was. I NEVER made any of what I sent her public & actually posted a pic of my hair that was positive on the day of my service. I replied to her stories with a single "Wooooww" & she replied telling me how she had decided to send me back $50 for the haircut, asked for my Venmo, stated she was sorry I was displeased & offered for me to come in so she could fix my hair again. I received the Venmo & appreciate that, but there's NO WAY in hell that I'd go back to sit in her chair after the unprofessionalism, belittling & lies spewed on her Instagram stories regarding me/the situation, & the uncleanliness (dropped brush on the floor multiple times & used it on my hair w/out cleaning + used a round brush full of hair on my blow out). I did not intend to post any type of review until I watched that entire mess on Instagram, but I believe that people need to be warned. I recorded the entire rant & replied to her calling her out for twisting what I said & she took the stories down.
I've been to a lot of hair stylists for blonde work over the years, but never felt like any of these stylists were able to give me the blonde I was looking for. Ever since I started going to JoJo I've never thought about going to another stylist. She's upfront about how many sessions and what kind of upkeep it takes to get to my goal hair colour, and I've never been happier with my hair. Even if I have issues with my hair colour or need an emergency tone before a big meeting JoJo has always made time to fit me in and make sure I'm absolutely in love with my hair. I've never had a stylist be so real with me about how to best achieve my dream hair. I have naturally very dark hair and I was worried I wouldn't be able to have one of those transformative moments after one session, but JoJo absolutely nailed it and I left the chair almost completely at my goal after one session. Plus, Jojo has actually cared about the integrity and health of my hair and helps me learn how to best take care of it. I seriously couldn't recommend her more, anytime someone asks for a salon recommendation I always point them to JoJo
Jojo knows her art of hair! She is knowledgeable, listens to what you want and sets real expectations with her clients. I have recommend several friends to her after experiencing several amazing hair transformations with her. She is truly awesome. I am very selective on who I go to and I continue to return to her based on the results I get with her. She also continues to study and learn her passion and it shows. I highly recommend her!
5 years ago
Jojo and I have been working together for almost 3 years. I'm notorious for changing my hair at home so I've been a color correction for her many times and I've also been able to be the brightest I've ever been. I've been her client enough times to know that sometimes it takes a couple try's to get the color you want. The one thing I love about Jojo is she over communicates about everything and is so passionate about what she does. Even this recent time I left feeling like it wasn't exactly what I wanted so she had me come back in to adjust it to my liking. That's how it is with hair and I appreciate that I can trust that she can always get me closer to my goal. I love her and will always see her! read more
5 years ago
5 years ago
Jojo is AMAZING, I have had some truly tragic experiences with my hair and for a while my hair showed that! Luckily Jojo has been working her magic on my hair! I just got done with my second session with her and I couldn't be happier with how my hair is looking and FEELING. I appreciate that she not only cares about how it looks but also the integrity of the hair. My hair has been pretty damaged in the past from bleach but we have been taking it slow and doing consistent cuts and my hair is the best it's ever been! and the boot, I constantly get compliments on my hair! I couldn't recommend a better stylist! read more
5 years ago
Terrible experience but giving 2 stars b/c my color turned out well in the end. Late posting this bc I just realized that I never submitted, but here is the quick version: In May, I went to JoJo for a partial balayage + a cut. When she dried my hair the 1st time after coloring it, it looked good but I didn't see much brightness around my face like we discussed during my consult. I didn't realize that she hadn't noted that specific point & I should have brought it up-- that's my bad. I was admiring & looking at the color on the bottom of my hair when she suggested that we go to the front under better lighting. Out front, I told her it was beautiful & thanked her. She asked me what else I thought of it & I explained that I would prob like a bolder money piece next time since I like my hair bright around my face. She offered to add some bleach to the front right then or have me come back later for an addt'l discounted service. I accepted the offer to fix it then, but only if she was okay with it & explained that I didn't want her to be offended b/c I understand how hair takes several trips sometimes. She said it was fine, but her body language + tone made it clear that she was upset w/ me. When I sat back down in her chair I could FEEL the negative energy. I commented about how she does such beautiful work & she snapped "Yeah, you just don't like YOUR hair!". I apologized & told her I felt terrible. She said that what I was looking for was highlights, not balayage. I told her it had been achieved previously w/ other colorists w/ balayage & she asked to see a picture. I pulled up the only photo I could think of that shows my most recent balayage/foilyage (last year) & she swiped up on my phone to examine the date of my post as if she didn't believe me. She told me not to worry about it this time but next time I should tell a stylist what I don't like before they blow dry. I explained that the lighting in the suite coupled w/ the glare of her studio light in the mirror made it hard for me to see & that I was really sorry. At that point, I felt terrible that I had offended her & became terrified about what she was going to say about me on her Instagram &/or to her other clients bc of what I had observed/experienced regarding her prior conflicts w/ clients. That, paired w/ the terrible week I had leading up to that day made the tears start flowing. I apologized for crying multiple times & explained that I was having a terrible week & was probably just extra emotional bc of that. She seemed fine after that & her vibe & tone were weird, but not angry. She finished my money piece, did something to the ends of my hair w/ bleach, put another gloss on, finished cutting & styled my hair. The service was $337 + I left a 25% ($84.25) tip b/c of the extra time she took to try to make my hair right, the fact that I felt bad that I was her only client for the day, & *truth be told* b/c I was terrified that I'd be another client she'd talk sh*t about. The day after, I blow dried my hair straight & could see chunks of hair that were at least 1" longer than the rest. Having to cut/fix my own hair after a $50 haircut & the entire experience I had was pretty damn infuriating. While I appreciated her taking the time to try to make my color right, I had been looking forward to the treating myself for months & it was a total let down. When ppl spend that kind of money & time, they don't expect to be made to feel like crap, like they're not welcome, & have to fix their own hair afterwards. I only told 1 friend & my husband about the whole experience & DMed JoJo to express my disappointment & feelings after having to fix my haircut. I saw that JoJo read my msgs, but didn't reply. My friend later alerted me that JoJo posted me/my hair, a couple of stories about being booked thru the next month, then 10+ mins of JoJo blasting me & twisting what went down. She alleged that someone blasted her on social media & sent paragraph after paragraph telling her how horrible she was. I NEVER made any of what I sent her public & actually posted a pic of my hair that was positive on the day of my service. I replied to her stories with a single "Wooooww" & she replied telling me how she had decided to send me back $50 for the haircut, asked for my Venmo, stated she was sorry I was displeased & offered for me to come in so she could fix my hair again. I received the Venmo & appreciate that, but there's NO WAY in hell that I'd go back to sit in her chair after the unprofessionalism, belittling & lies spewed on her Instagram stories regarding me/the situation, & the uncleanliness (dropped brush on the floor multiple times & used it on my hair w/out cleaning + used a round brush full of hair on my blow out). I did not intend to post any type of review until I watched that entire mess on Instagram, but I believe that people need to be warned. I recorded the entire rant & replied to her calling her out for twisting what I said & she took the stories down. read more
5 years ago
I've been to a lot of hair stylists for blonde work over the years, but never felt like any of these stylists were able to give me the blonde I was looking for. Ever since I started going to JoJo I've never thought about going to another stylist. She's upfront about how many sessions and what kind of upkeep it takes to get to my goal hair colour, and I've never been happier with my hair. Even if I have issues with my hair colour or need an emergency tone before a big meeting JoJo has always made time to fit me in and make sure I'm absolutely in love with my hair. I've never had a stylist be so real with me about how to best achieve my dream hair. I have naturally very dark hair and I was worried I wouldn't be able to have one of those transformative moments after one session, but JoJo absolutely nailed it and I left the chair almost completely at my goal after one session. Plus, Jojo has actually cared about the integrity and health of my hair and helps me learn how to best take care of it. I seriously couldn't recommend her more, anytime someone asks for a salon recommendation I always point them to JoJo read more
5 years ago
5 years ago
Jojo knows her art of hair! She is knowledgeable, listens to what you want and sets real expectations with her clients. I have recommend several friends to her after experiencing several amazing hair transformations with her. She is truly awesome. I am very selective on who I go to and I continue to return to her based on the results I get with her. She also continues to study and learn her passion and it shows. I highly recommend her! read more
5 years ago
5 years ago
jojo is amazing!! she brought my vision to life and was incredibly thorough throughout both the booking process and appointment. she made sure i was clear on what the service entailed, and she made me feel confident that she was concerned for the long term health of my hair. jojo is an incredible communicator, artist, and educator! i left her chair with soft, beautiful hair and a ton of new hair/product knowledge. read more
More info about Ioana Artistry
166 Hargraves Dr
Ste 290
Austin, TX 78737
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