Hi, I'm sharing this to help others considering color services here, especially if you're looking…read morefor a soft, blended brunette result.
I had two separate appointments with Alexa, on 2/17 and 3/19, and paid $539 and $410, totaling $949. Even accounting for the $105 haircut included in one appointment, I spent approximately $844 on color services alone and still had to pay another stylist in Los Angeles to tone my hair afterward.
I brought clear reference photos and was very specific about wanting something seamless, soft, diffused, and low-contrast. Please see the attached photos for reference. The look I received was completely different from the inspiration photos I showed. Instead of the soft, blended brunette I asked for, my hair came out noticeably stripey and high-contrast, with harsh placement and warm/copper tones that did not feel seamless or diffused.
When I first reached out about a correction, the manager scheduled me with Grace. During the correction consultation, Grace told me the inspiration photo looked like my hair. When I said it definitely did not, she told me my "visuals were off," which felt extremely dismissive. My concerns about the blending, tone, and placement were repeatedly reframed instead of directly addressed.
Shortly after that exchange, while Grace started working on my hair, she poked my scalp with the comb in a way that was painful and felt careless. That added to how tense and uncomfortable I already felt. The way Grace communicated was very blunt and lacked tact, especially during a correction apt where I was already upset with the results. I would have appreciated a calmer, more empathetic approach focused on listening and resolving the issue.
Later, during the blowout, I was so overwhelmed and uncomfortable that I asked Grace to please stop engaging with me. Instead of allowing the conversation to de-escalate, she continued to complain about why I had not mentioned the tone sooner. I have anxiety, and at that point I was literally shaking and felt uncomfortable for the remainder of the appointment.
What made the situation more frustrating was that the manager did not do anything meaningful to help resolve the issue. From what I was told, it also seemed Grace had not even been properly informed that this appointment was for a color correction, which made the experience feel disorganized and unsupported.
A correction was performed, and while the result improved, I still left without the soft, diffused finish I originally asked for, and there were still noticeable warm/copper tones remaining.
I eventually had to fly to Los Angeles and pay another stylist to tone my hair. The LA stylist was genuinely shocked by how my hair had been left, especially after hearing what I paid and the service I received.
I also want to note that even though I was unhappy with both of my color appointments with Alexa, I still tipped her 20% both times. I tried to be understanding and respectful throughout the process, even though I was ultimately unhappy with the results and how the situation was handled.
I will say the stylist who completed my blowout was kind and professional, which I appreciated.
Overall, the communication, consultation process, and handling of the correction did not reflect the level of service I would expect at this price point. I will not return to this salon. If you're looking for a very soft, highly blended color result, I would be cautious and make sure you feel completely aligned and heard before moving forward.
Please see the attached photos for reference. I noticed the owners have responded to some reviews by implying they may be fake, so I'm happy to provide the charges on my account as proof & receipts, as well as my messages with Alexa regarding the appointments and concerns.