DO NOT get a storage unit here. I moved to Spokane Valley from out of state and needed a place to…read morestore my items for a few months. They were conveniently located really close to where I was temporarily staying. I paid my rent on time every month for the 7 months I had a unit there. When I was in the process of buying a house, I called and asked if they prorate rent as my rent was due on the 21st and I was going to have my items out the 30th which would have me paying almost 3 weeks I did not need, however they explained they do not prorate rent. Which I understood. I emptied the unit on the 1st and I signed my termination paperwork well before the deadline. The day my lease was technically up (since they don't prorate the unit was still mine until the 21st) and they stated my lock was still on. I asked if they needed me to remove it that day or if I could go that weekend as I moved 40 minutes away. I even asked about them cutting the lock off which I knew was something storage units do when people abandon their property. He said they charge $45 to cut locks. Not wanting to pay that, I asked again if I could go on the weekend which they said was not a problem. Cool. Well 2 days later , 2 days after my unit was terminated, I get a call saying they were charging me a full month's rent. Confused, I asked why. He said he was given direction from his manager. I asked if I could speak with the manager and he said he would have him call me. I get a call about 30 minutes later from regional manager, Jose. He was unpleasant and did not care that his employee told me it was okay to come on the weekend. I explained that had I known this was going to happen, I would have come when I still had time but that the employee told me that it would be okay to come that weekend. He didn't care. I asked for his manager and he refused to provide me that information. I asked 3 times and he said he would not provide it to me. I took accountability that I thought my lock was off because I didn't think I put a lock on a unit that was empty but I obviously did it out of habit as I frequently went to my unit. So although I received verbal confirmation that I would come a couple days after my lease ended to take a lock off, he didn't care. Horrible customer service and support. I have had storage units in the past and have NEVER had an issue until now.

Do Not use this business!!!! Our entire trailer and everything in it was stolen from this property!…read more Not even an apology or a break in our billing! We got our boat out as soon as we could obviously! They were supposed to review film from their cameras and send to police - took them 2 weeks even with our checking over and over and they finally manufacture something that was "too dark to see". I think anyone and everyone ripped of by this piece of crap place should get together!!!!!tavzyf-goxvyk-xibtI2

Just rented here. Dealing with the new manager here was refreshing. Former military and law…read moreenforcement background made me feel like my things are safe. I would totally recommend this facility to anyone. Sign up was quick and easy. Tell you I just moved from out of state and had a storage there, but there is no comparison from the last place to this. Bear storage is my new go to place to store.

Wow! Great Service!!! Came in to rent a storage room because I am losing my place to live and had…read moreto put my stuff away like yesterday. The manager Andrew was getting ready to go for lunch. I asked to see pricing and a few storage room sizes he said no problem with a smile. He asked several questions to best figure out what size I would need. He found one that would work best for me. I got a great deal for the storage room! I am sorry that I cut into your lunch time, but it was much appreciated that you went above and beyond to help me out!

My husband and I relocated from Atlanta, and Marissa and Patti have been so helpful. My husband…read morearrived with one load in September and they had everything already for him. We were so pleased, we rented a second unit in October. Every time we go by the office, they are friendly and welcoming. I compared prices online and felt theirs were competitive, plus the facility was nearby the area where we anticipated buying a home. When we had trouble with one of the locks (turned out to be operator error LOL) they quickly and graciously replaced the lock. To top it all off, we won the recent gift basket and have been enjoying our goodies and gift certificate.

I can't say enough GREAT things about Veradale Self Storage! Marissa and Patti are exceptional…read morehosts to this storage facility! Marissa is who I have primarily been in contact with and she ALWAYS goes above and beyond to help me in any way possible!! I just lost my husband and as you can imagine, my brain wasn't functioning on all cylinders but Marissa stepped in to save the day to help me figure out how to open my gas tank cover!! Now that is what I call superior service!! I now have 3 storage units there and I wouldn't consider going anywhere else! My belongings are safe and the facility is clean and well groomed during the snowy days, and for me, Marissa is the very best at her position and treats us customers like we are royalty! Thank you Veradale Self Storage for having the full package of not only taking good care of our belongings but also us as individuals!!

Bait and switch, they raised my rent two months into my lease for absolutely no reason. just…read morerandomly received an email informing me that my rate was increasing. Otherwise my experience was okay. Facility seems functional, my unit was as described. The hours suck, and there seem to always be people working on cars with most of the path blocked.

Absolutely not recommended to anybody. We had multiple issues with this location and management. We…read morepaid for a climate controlled unit and were never notified that climate control didnt work anymore in the building that we were placed. We moved units just to receive a letter that the rates will be increased. You're better off at another location, especially if you value your items.

This place will take your money and has 0 flexibility to work with you on payments and plans. They…read moredeleted all of the other 1 star reviews recently. Go with a more friendly company.

I've stored two different trailers here. A few years back I had my trailer broken into and they…read morestole the stereo from it. Along with some other items. They also stole a TV out of the trailer two spots down from mine. I moved my trailer to another facility after that. The owners since that point had improved the fence and seemed to add cameras. This fall (2018) I gave them another try due to the convenient location. However recently, someone stole my batteries from my trailer and cut the battery lines. I'm not going to store my trailer here anymore. Security looks to be in place, but obviously it's not enough.

I kept my trailer there for several years. One winter thieves broke in through the fence and stole…read moremy propane tanks. This last winter someone broke in and stole my batteries. I had the propane locked and chained. They also broke out the locks on the storage compartments to see what was inside. The batteries were older but they cut the wires. Royal pain in the rear. It is just not a safe place to store anything.

I'm writing this review out of gratitude for Trish at A Storage House for making our rocky,…read moreunpredictable transition into our new house less painful. When we sold our House in Everett, and got an offer accepted in Newport, we had to find a way to get all of our belongings out of the house, over the cascades to the eastern end of the state and into storage while we waited in temporary housing. I called A Storage House for the storage part, but right away Trish understood that I really needed a holistic solution. She got us hooked up with a Penske 26 foot box truck. Renting one in Western WA would have cost nearly 5000 dollars, so she suggested I go to Spokane Valley, pick the truck up and drive it back to load up our things. The total cost for that was only $900. She provisioned two units for us to make sure we had enough space but offered to refund one if we didn't need both (we did lol). We had three vehicles and could only park two of them in our temporary housing complex, so Trish hooked us up with a parking spot at a great price as well. When our close date was pushed back due to a late appraisal, she even let us leave the cars for half the month and didn't charge us the full rate. Besides saving us a ridiculous amount of money, and giving us peace of mind during a difficult time, Trish was really nice to our family, especially our two year old daughter. She actually cared about our whole situation and tried hard to find solutions for us rather than just "checking boxes" and charging us whatever we were willing to pay. Some nice amenities: The storage units have cameras on them 24/7 so we could feel secure knowing that all of our worldly possessions were secure. There is a cool text to open feature on the gate, so I didn't have to get out of the car to type a code. And Trish answered the phone every time I called which in my experience is rare. Overall 5 stars 100% for A storage house and Trish. They were without a doubt the smoothest part of our move.

We had great customer service while renting multiple Penske trucks from this business. The woman…read morewho helped us did all she could to find discounts for us and made sure we were set when moving day came. Highly recommend.

Clean storage facilities. Prices are not good and of course…read morebe aware of the dates. I was charged for a full month price $150 for 4 days then I was hit with another bill of $150, 5 days later.. I specifically asked if they prorated depending on dates, he said yes they do. Not True, I feel lied too, and would of gone elsewhere if I was given the truth. Come the 1st of the month, be out the end or you will be charged full price for even 1 extra day!!!!!

This facility is very secure and staff was helpful and friendly. When I was there everything was…read moreclean and behind a gate that you can open with an app. I would recommend this place anyone needing storage, truck rental, or boxes.