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    5 years ago

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    Xfinity - New stuff...

    Xfinity

    (24 reviews)

    This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

    I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.

    Xfinity Store by Comcast Branded Partner - A store of excessive incompetent staff and zero customers.

    Xfinity Store by Comcast Branded Partner

    (18 reviews)

    Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

    On 9 June 2025 I entered the Xfinity store at 850 Herndon Ave. (Suite 101A, Trading Post Center) to…read morecomplete a routine equipment purchase. What followed looked less like retail and more like a live demonstration of how to violate California's consumer-protection laws: * Refusal to identify - The individual who later gave the name "Arturo [--]" withheld both full legal surname and employee ID when asked. Under Cal. Bus. & Prof. Code §17500.3 a person representing a regulated service must disclose true identity on request. * Stonewalling class-wide complaints - Staff loudly claimed they are "not allowed" to discuss unresolved systemic issues. That is flatly inconsistent with Comcast's own escalation policy and may constitute unfair business practice under Cal. Bus. & Prof. Code §17200. * Aggressive ejection of a paying customer - After the representative could not complete a transaction "a five-year-old could execute," he ordered me to leave, asserting he would "still be here three months from now," immune from consequences. That bravado collides with 47 C.F.R. §76.309 (c)(1)(ii), which obligates franchised-service agents to provide competent customer assistance. * Potential privacy red flags - Multiple prior patrons have alleged identity-verification shortcuts at this site. If true, that behavior implicates Cal. Civ. Code §1798.81.5 (data-security obligations) and Penal Code §530.5 (ID theft). Bottom line: this is not a company-run Xfinity store despite the signage. It is an independent dealer whose conduct now jeopardizes Comcast's brand and your personal data. I have issued preservation notices to Comcast, Rich Development (landlord), and the California Public Utilities Commission. Anyone with similar experiences may contact legal@ikigaisanctuary.org or (559) 461-9980 so counsel can aggregate evidence. Until this outlet can document remedial training, steer clear. The oxygen they consume could serve a more customer-centric establishment.

    xfinity

    xfinity

    (14 reviews)

    I have to give credit, where credit is due. 1st off, I was with AT&T Wireless for almost 27 years…read more I love and trusted my AT&T service, however, their current rates drove me to search for another, more affordable, trustworthy provider. I have XFinity home WiFi and absolutely love it. Their promotions for mobile service and equipment have always been attractive to me, as well as XFinity Mobile is powered by the Verizon network. So, I finally did it & moved to XFinity mobile today (2 lines of service). Little bit of a misunderstand regarding the costs of service and equipment at the store today due to new promos rolling out today, however, we were able to sort it out. Excellent customer service today! Overall, my new cell service and iPhones are great and the price is fantastic! Recommendation: *Check, then recheck their 'current running promotions and offers' on their website before going to the store to be sure. *Sign into the XFinity website when you get home, and double check the sale and agreement; it's e-mailed to you right away. Downside: *Getting in touch with a live XFinity customer service agent at (888) 799-3747 can be challenging & a bit frustrating. *The online chat feature is functional, but driven by A.I., but will connect you to a live chat agent when requested.

    Horrible. Don't get me wrong the staff has been somewhat helpful but the fact that i PERSONALLY…read morewent to the store to make sure my bill was $60 LIKE MULTIPLE EMPLOYEES TOLD ME IT WOULD BE!!! I keep getting charged and extra 10 damn dollars!!! Not much but when it's not something you signed up for YOURE GETTING ROBBED! Truly distasteful!

    Internet 3.14 - isps - Updated May 2026

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