This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.

Highly recommend Fernando when you go in you, spoke to him 2 day' His Customer service Awesome. So…read morewhen I went in today, i asked for him. You will not be disappointed. Thank you so much, Fernando.

Not a bad experience. I arrived 15 min before closing…read more I was addressed within 2 min of being there. When the young woman with the long dark hair was done with one customer they called me. It took no more than 7 min to be in and out. There were other people in the store as well. The only thing that I would change is I would have them have a check in counter and a display screen or something to account for the customers that walk in and have them taken care of in order. It would be a nightmare on a busy day to decipher who came first if someone isn't paying attention. Other than that. No issues.

Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

On 9 June 2025 I entered the Xfinity store at 850 Herndon Ave. (Suite 101A, Trading Post Center) to…read morecomplete a routine equipment purchase. What followed looked less like retail and more like a live demonstration of how to violate California's consumer-protection laws: * Refusal to identify - The individual who later gave the name "Arturo [--]" withheld both full legal surname and employee ID when asked. Under Cal. Bus. & Prof. Code §17500.3 a person representing a regulated service must disclose true identity on request. * Stonewalling class-wide complaints - Staff loudly claimed they are "not allowed" to discuss unresolved systemic issues. That is flatly inconsistent with Comcast's own escalation policy and may constitute unfair business practice under Cal. Bus. & Prof. Code §17200. * Aggressive ejection of a paying customer - After the representative could not complete a transaction "a five-year-old could execute," he ordered me to leave, asserting he would "still be here three months from now," immune from consequences. That bravado collides with 47 C.F.R. §76.309 (c)(1)(ii), which obligates franchised-service agents to provide competent customer assistance. * Potential privacy red flags - Multiple prior patrons have alleged identity-verification shortcuts at this site. If true, that behavior implicates Cal. Civ. Code §1798.81.5 (data-security obligations) and Penal Code §530.5 (ID theft). Bottom line: this is not a company-run Xfinity store despite the signage. It is an independent dealer whose conduct now jeopardizes Comcast's brand and your personal data. I have issued preservation notices to Comcast, Rich Development (landlord), and the California Public Utilities Commission. Anyone with similar experiences may contact legal@ikigaisanctuary.org or (559) 461-9980 so counsel can aggregate evidence. Until this outlet can document remedial training, steer clear. The oxygen they consume could serve a more customer-centric establishment.

Great service! Very fast, everyone is wait to greet you right when you walk in. Raeann was very…read morehelpful in telling me how to activate my modem and even personally messaged me when I left my old equipment at the store. Not sure why this store has low stars because their customer service is on point!

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

Jessie was our home tech. He was here during our last call also! Both times Jessie has been able to…read morefigure out what the issue is and has been able to fix it resolving the issue! Jessie is extremely thorough, customer and company oriented and is a very professional and timely individual! Jessie gave us the tech number of #3959 for his identifier number within the company! 10/10 on customer service today!

Made a appointment Tuesday hours 2-4pm. At 3:47 get a call my tech will be late do I want to wait I…read moresaid no. I left he should up at 4:27 my girlfriend answered she said I was not waiting. He could of gone in she is over 18 by 60 years. I just think he wanted to go home it is BS Fred Crumrine

I have been to this location three times in recent weeks to change my subscription, get new…read moreequipment and return old equipment. Each time I was met with little to no wait and friendly, professional service. Louie and Bruno were both exceptionally helpful.

I went to activate my phone as a new customer and one staff name Ismael walked to help me. He was…read morerude and incompetent. He said he can not help me unless I upgrade my phone. The most unprofessional person I've ever encountered. Eventually Antonio came to my help. I'm not going back there!

I walked in there to change my service from cricket, and the owner Tony got me in and out in 15…read moreminutes. Not only that but he even got me a free phone. Best service I could ask for.

With this bad of phone customer service how is this company still in business. This has been the…read moreworst customer service I have had to deal with. First you deal with a robo answer that does not give you option you need only to be transferred and no resolution. I an still on hold over 50 minutes and still no resolution nor anyone that can help me. Just how I wanted to spend my lunch today! (sarcasm)

They sold me Internet service. WiFi did not work. They said they'd send a tech for free. It took…read moretwo months, when he did show, he charged me for the service anyway. I disputed the charge with Xfinity, they did not physically have a way nor method to refund the error. They instead "credited" my account so that over two months I would fully be credited. Highly recommend DO NOT ENROLL IN AUTO-PAY, this gives them license to make errors, charge you anyway then keep your money until you use it up in credits.

I have to give credit, where credit is due. 1st off, I was with AT&T Wireless for almost 27 years…read more I love and trusted my AT&T service, however, their current rates drove me to search for another, more affordable, trustworthy provider. I have XFinity home WiFi and absolutely love it. Their promotions for mobile service and equipment have always been attractive to me, as well as XFinity Mobile is powered by the Verizon network. So, I finally did it & moved to XFinity mobile today (2 lines of service). Little bit of a misunderstand regarding the costs of service and equipment at the store today due to new promos rolling out today, however, we were able to sort it out. Excellent customer service today! Overall, my new cell service and iPhones are great and the price is fantastic! Recommendation: *Check, then recheck their 'current running promotions and offers' on their website before going to the store to be sure. *Sign into the XFinity website when you get home, and double check the sale and agreement; it's e-mailed to you right away. Downside: *Getting in touch with a live XFinity customer service agent at (888) 799-3747 can be challenging & a bit frustrating. *The online chat feature is functional, but driven by A.I., but will connect you to a live chat agent when requested.

Horrible. Don't get me wrong the staff has been somewhat helpful but the fact that i PERSONALLY…read morewent to the store to make sure my bill was $60 LIKE MULTIPLE EMPLOYEES TOLD ME IT WOULD BE!!! I keep getting charged and extra 10 damn dollars!!! Not much but when it's not something you signed up for YOURE GETTING ROBBED! Truly distasteful!

Xfinity internet was out from 10 am till 5 pm in NE Fresno. 3rd time its happened. Change to…read moreanother provider than Comcast/Xfinity. Verizon is better and less money for more service. Xfinity sucks!