Security First is an absolutely disgraceful business. The CFO is condescending, argumentative, and arrogant. They change policies without notice, then deny it outright. They are generally unhelpful and unwilling to offer solutions. After 10+ years, I canceled due to repeated failures to notify me by phone when my business alarm was triggered--a service they provided reliably until a recent management/ownership change. They claimed it was "no longer possible." Yet today, while removing equipment POST-CANCELLATION, police were dispatched for an alarm--despite assurances that I had **no active service**. Allow me to add my discontent to the large pile of other customers already having done so. Avoid this company at all costs. read more

We have been using Security First for years and we have always had great service. Technicians are professional and do a great job. When I call, I always get the help I need. When our alarm has had connection issues, we have gotten a call to make sure everything is okay. We have been very impressed. read more

I looked into a lot of alarm systems. Especially the DIY ones. However the decision was obvious after speaking with the experts at Security First. I feel confident that I made the right decision to protect my family and property. Their customer service is excellent. I recommend all of my friends and family to them. read more

Equipment works great ..installation crew was fantastic and professional but the office and billing end of company is terrible.. and god forbid have a issue with something , the ladies in the office are rude and in organized , so I requested to speaks to owner.. I have auto pay set up and these idiots can't seem to run it properly like the other 30 company's I have also on auto pay... My billing problem has been so bad that I was just gonna buy myself out of the contractSo I asked the owner to break down my contract to explain to me what I was spending $900 on most to get out of my contract to go with a more organized company instead of telling me he projects the blame on me that I "can't afford my bill" hahaha not true I have plenty of money in bank ... this company just can't accept blame for their ignorance and incompetence ..... read more

Beware, this is a bait and switch company. Robert is making promises he can't deliver on. He forces his employees to be the bad guys. After you get upset he plays them as bad if you are lucky he will make himself look good. He is charging $200 for a part I purchased on amazon for $20. My one free move was going to cost me $2000. He try's to lock you in on a three year contract. He is experiencing a hi turn over of employees. The best part is Jennifer in the office who is fantastic and Dustin his mastermind field guru. But both are leaving or have left. Alarm.com and The Qolsys panel 2 plus are great products. With Zwave technology you can automate your whole home. Videos are online just don't count on security first expertise to help you. Take care of your people and customers and they will take care off you. read more

I have been a satisfied customer of Security First for about 8 years. During that time they have provided excellent monitoring services. Recently, I needed to make some changes to my system but couldn't find the operating manual. I called and spoke with Marie Segura who was so kind as to determine what kind of system I had and to email me a replacement copy within about 10 minutes of my call. Thanks Marie . . . Great job! read more

Great experience! Owners and installers are top notch. They all went above and beyond to develop a customized system to meet our needs. The installers left our home in perfect condition and cleaned up after themselves. Highly recommend! read more

I HIGHLY RECOMMEND FINDING ANOTHER COMPANY!! I've had Security First for almost 3 years. I had a problem with my system, I contact the company and they send a service man out to fix the problem. Now, for me here is the problem.This is their equipment and I am still under their contract for another 6 more months. In order for them to fix the problem I have to sign up for another 3 more years or they want to charge me to repair their equipment or buy additional equipment. Since I decided not have them repair their system, they sent me a bill for their service man. Well here is my response, I will pay their service fee and make sure everyone I know in Visalia Ca, I will tell them to finds another company "Not Security First Alarm King". read more

I had to buy myself out of the contract because I could not stand dealing with their office staff anymore. The most infuriating part is that the contract was for a service I was not using. They automatically renewed my contract and even though I moved and no longer needed their service I was told I had to continue to make monthly payments. They need to change their contract structure. read more

First of all, I cannot believe anyone would not be 100% satisfied with this company. They are top notch and everyone was super helpful, friendly, and went over the top to explain things to us. No one tried to pressure us or sell us something we did not need. Talked to both owners who wanted to make sure that things were taken care of. Office staff was super friendly and tried to help us as we moved into a new home with an existing alarm. Installers were knowledgeable and helpful. I would HIGHLY recommend this company to anyone. Just talk to them and they will be HONEST with you. Nice to know that it is run by Christian people who just want to do what is best for others. Thank you Security First! Appreciate you all! I am confident that we will be protected for years to come. read more

They did such a good job, I am so happy with my pul alarm system . Everyone is very nice and very professional.

Great product great service! Thank you for your excellent work! The installation went well and we look forward to the local service.

I've used this company for years. Both home and business. I've always been please with their high level of service and the quality of employees that have been on my property as well as in my business. So much that I called the owner and complimented and inquired just how he's able to acquire such impressive employees. Would highly recommend contacting Security First if your ever in need of such services. read more

Have dealt with Security First for over 6 years. Great office staff, knowledgeable service staff. Have gone far and beyond in working with our office. I HIGHLY recommend if you need a professional security company read more

I am very happy and pleased with the service Shaun Caruthers provided. I was very impressed with his knowledge. Shaun came to our home to provide a quote and advised us on how we would be able to protect our home. Thank you very much Shaun for being patient and helping us find a solution ! read more