Solid guys, they worked with me for a few minor changes and accommodated a mix of them the counter…read moreinstalls and me doing the cabinets install Final note...the guys were insanely fast....less than a hour to install all the counters and it looks fantastic.

We bought our new kitchen cabinets here through Mars. He was super helpful throughout the process…read more He took his time and walked us through the store to help us see and decide what cabinets would fit, look good, and work best for the space we had. After we installed our cabinets, we realized we were missing a couple small things. We called Mars up and he helped us immediately. We were able to stop by and pick those up right away.

Matt is a perfectionist that delivers what he promises.. only place to have woodworking of any type…read moredone..skilled, honest work at a fair price..25 year client

I came across this place by chance while I was searching for a granite supplier. To start, I was…read moreblown away by their responsiveness. I contacted several other local kitchen cabinetry/door businesses, and this place responded right away. I met with Jon At their showroom for a consultation and was pleasantly surprised by their vast variety of materials, styles and customization options. Jon was incredibly patient and thorough in explaining the distinctions between the different materials. I love that they only sell actual wood and really stand by their work. I've saved up for a while to purchase my vacation home and would absolutely only go with suppliers whom I trusted and whom I felt could deliver within my time-frame and quality expectations. Traveling back and forth from CA to Hawaii has been a bit rough, but they really bent over backwards to accommodate my schedule. My mahogany kitchen cabinets and bathroom vanities are more elegant than what the 3-D pictures (sent to us by the design architects)could possibly have conveyed. I am very excited to see how my sliding lanai doors turn out!

We were waved into the driveway and parking area then greeted warmly by a warehouse worker when we…read moregot out of the car, told to enter the side door shortcut instead of walking all the way to the front door. He even opened the door for us. Jennifer was very helpful and explained everything we needed to know, including the requirements to install a Toto washer on an existing non-Toto toilet. She was very friendly and professional, making connections with us. They offer electrical and plumber services if needed. Showroom is small, but clean and neat. They have shower heads, a couple of gas stoves, in addition to Toto toilets and washlets. Prices are reasonable. Service to purchase our washlets was very fast.

Recently needed a replacement Toto bidet (washlet) as the one I purchased nearly 20 years ago died…read more I called T. Oki at 3;30 in the afternoon, spoke to Etsuko, explaining my situation. She asked for the details of what I previously had installed and for pictures which I immediately forwarded. Within minutes she texted what was available and a recommendation of a plumber to install. I was able to pay by credit card and made arrangements with Murakami Plumbing to pick it up and install the next day. I can't say enough how pleased I am at the service received from Etsuko and highly recommend not only her but the business itself. Quality merchandise and exceptional customer service.

We had been shopping for months for new kitchen cabinets. Pacific Craftworks had solid cabinets,…read moreand that's what we had been looking for for a long time. We got the upgrades (crown molding, soft and self-close hinges, glass door, magic corner). I worked with Mena, she is intelligent on the design and she gave us much helpful advice. She told us how to save money in the kitchen by the design and finally, we had a great deal from her, much cheaper than Home Depot. We had just bought new major appliances (dishwasher, refrigerator, range) and a granite-composite sink.... Pacific Craftwork's crew installed everything PERFECTLY!!! They even mounted our new microwave/range hood, straight out of the box. I couldn't be happier with how the project went!

False urgency and a hidden broker relationship led to a 14-week delay so far, and I'm still…read morewaiting. In late March 2026, I paid a 75% deposit of nearly $10,000 for 6 custom Acacia doors through Pacific Craftworks after their broker told me March 26 was the last day to secure a spot on a shared container arriving the week of May 27. Only after signing the contract did I learn that the broker does not actually work for Pacific Craftworks -- the agreement was with his separate company (Studio Pacific). In text messages on March 26 and April 8, the broker confirmed the doors were estimated to arrive at the end of May and stated that my order had been "processed and scheduled for production." Immediately after those messages, communication collapsed. He stopped providing meaningful updates and began sending long, vague responses that contained no useful information about production or shipping status. After 14 weeks, I still have not received confirmation of when the order was actually submitted to the manufacturer in Vietnam, nor any reliable ship date. I followed up multiple times directly with Pacific Craftworks, including sending a formal demand letter. Despite being made fully aware of the situation, Pacific Craftworks has taken no meaningful action to resolve the issue or hold their broker accountable. I was told they could not assist. This experience has caused significant delays to my condo renovation. Even while in Vietnam, only about an hour from the factory, I was not permitted to visit to check on the order. I am still hoping to receive the doors, but after 14 weeks with no confirmed timeline and Pacific Craftworks refusing to take responsibility for their broker's conduct, I felt it was important to share my experience publicly.

I liked their workmanship. It was their workers that tended to be rude. No call prior and when…read morethey show up, communications was not smooth.

Our small kitchen countertop is lovely in the end, but it is not exactly what we ordered and it…read moretook FIVE MONTHS to be completed. There were so many errors along the way. We chose a quartz that was in stock to save time, so I cannot image what the time-frame would have become if we'd special-ordered something. Summary of some (not all) of our experience: 1. They were back-logged from accepting more orders than they could handle. 2. First measurements were incomplete. 3. Edge was not correct, but re-doing would add "about 3 months" time since they were so busy. They refunded fee we'd paid for the edge, but we have to live with it. 4. Did not fit properly and piece was missing, then took several more weeks for another installer to be available to put in the forgotten piece. 5. The people in the shop were all very nice, but the owner was never on-island and they had to wait for "the boss" to call in to schedule things or decide remedies. They need an on-site manger with some authority. In the end, we are satisfied with the countertop appearance but the hassle and 20 week process would prevent me from recommending Stone Concepts.

Great service and advice. Ramsey asked me about my project and ideas carefully. Needed something…read morethat was in stock as timing was an issue. Made a very creative recommendation that exceeded our expectations. Completed on time and beautiful. Wood finished plank tiles!! Our bath/shower looks and feels like a sauna. Very nice.

Initially I had a good experience with choosing tile, and placing the order But when there was a…read moreglitch with a shipment it was difficult to get answers. Then I was told I would be refunded a portion of air freight, but there was no follow through. I didn't receive the refund and my messages went unanswered.

Very professional from start to finish. Naka's crew Paki, Faatea and Justin exemplifies seamless…read morecraftsmanship in the installation. Outstanding work - and of course the beautiful ladies of the office, Mira, Camille and Shay! Thank you! Aloha, Vance

If you can wait about three weeks for a rate response, then email these guys ...... overpriced!read more

I was referred to premier Stoneworks through Home Depot. I worked with Jonathan who understood my…read morerequirements and provided fast friendly and professional Service.

I highly recommend Premier Stoneworks Hawaii. We used Premier for 3 areas in our kitchen: sink,…read moreisland and pantry. The finished product was absolutely beautiful. My general contractor (30+ yrs in the business doing high end homes) said he has never seen a job where the grains from backsplash to the counter to the edge were flawlessly matched. Even the waterfall edge on the island was matched perfectly. The install team of Victor, Bradley, and Tony worked diligently heads-down, answered our questions and were even able to make small adjustments. Jonathan, the president, was able to efficiently and professionally handle any questions and bumps that came up along the way. We could not be happier!