Had a great one night stay at the InterContinental Miami last week while I was in town for work. I scored an amazing Hotwire "Hot Rate" room and paid about $225 including tax and fees on a Wednesday night. Not too shabby! You do have to pay for Wifi, which is why this isn't a 5-star review. I believe it runs about $17 a day. The room itself was great - very spacious with a desk, a booth + table and the bathroom was huge too. They moved me to a pool view room to avoid the noise from sound checks going on at the park next door for the upcoming music festival. I also asked for a late (2pm) checkout which they gave it to me for free (the clerk told me it's usually $50). The pool area looked great with a view of the bay and got plenty of sun. Too bad I couldn't stay longer and enjoy it! read more

InterContinental Miami - This at a Hotwire room rate. #heaven - Hotels Near Me - Miami, Florida

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The hotel itself is beautiful but when we came in April the carpets in both rooms were not vacuumed. That was disappointing as we surprised a close relative, his wife and children with a vacation and it was his first time at the hotel. We are back now in June and it feels like it's back to it's high standards which is truly appreciated. The only complaint I have is that there are no spaces or options in the hotel mobile order app to list food allergies for either Starbucks or Toro Toro. In that regard the hotel can do better. The valets are always pleasant and very welcoming even being out in the heat all day. Patrick at the front desk is 10/10 for service. The hotel staff work hard so kindness and a good tip go a long way in helping make your experience a memorable one. If you want location, location, location this is it! read more

Brunch was Amazing!!! Front the delicious food the service provided by the servers was fantastic. Server Yassine and Andre were very attentive. read more

Was there a few days early before boarding a cruise ship. Room was clean with a great water views and everything from shops to restaurant was in walking distance of the hotel. They also have anice lobby bar/lounge area as well. read more

Had an excellent stay here. Located right on Biscayne Bay right at the entrance into Miami on the Waterway. Room came with free happy hour daily which included a nice buffet and array of different cheeses and vegetables. As well as complimentary beers coffee wine and hard alcohol. Nice rooms friendly staff. Definitely would come back. read more

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What a beautiful hotel! The location is awesome because it's walking distance from Bayside. It was also easy to find. Inside, there's a few shops, and Starbucks! My favorite hehe. It's decorated pretty, and the lights, especially at night, are gorgeous. The spa is amazing and smells so good! We got the candle and spray. The pool and outdoor area was pretty. The rooms are clean and are a comfortable stay. I loved the showers and bathrooms. They were spacious and big. I take a star away only because beds are important to me. The pillows were so comfortable and the sheets smelled clean. My only thing is that the mattresses were hard! It was pretty hard to fall asleep at first but it was a solid sleep all night. We had an awesome view, and woke up to cruise ships. The staff was AMAZING and so so kind. We would come back again! It was an awesome stay. read more

For the reputation intercontinental hotels have, this hotel came no where near it. From the beginning, as a female lugging my bags up the stairs in the front, I was shocked there was no one there to offer to help or open the doors. Nice lobby, impressive onsite restaurant. The front desk lacked hospitality and made no effort to explain hotel amenities even after they asked if this was my first stay. My room, nothing special. The sheets felt like plastic hospital sheets and the shower had an awful sour stench when I opened the door. The music from the "pool party" blared until 10:30, which isn't late, but I cannot believe the vibration of the sound and base that took place in my room. Top it off I was placed in a room with a connecting door to the one beside me. I could hear every single word and move the people next to me made. No peace in this hotel. One positive, great spa area and gym. Need to clean the equipment. read more

Nice hotel and location BUT, they overcharged me. I have submitted a form to resolve this issue but no one has contacted me.It's been over a month, and it is very difficult to speak to a person on site. I'm frustrated and I will look elsewhere for future accommodations. read more

We used IHG anniversary nights points to stay at the InterContinental Miami and it was busy during the international Boat show. We were just off a cruise ourselves. So many great amenities at this location, the pool and spa I believe on the 4th floor were very nice. Loved the view of the intercostal from this area. We did not try any of the restaurants but I am sure they were good. We didn't have any issue parking in the public area and using our phones for our rental car. The remote control blinds in the room with controls next to the bed were a fun feature. We will stay here again when we are back in the area. read more

Wow! Came here for my first time and Edgar was amazing! Explained everything to me perfectly.. topped my mimosas off constantly making it worth my time and money. The food was awesome. From salads to the dessert. I don't think there was one thing i ate that was disappointing. Thanks Edgar you made the experience awesome! read more

There's nothing really special about this hotel, but it's not bad. The rooms are nice, the lobby is nice and large, the people were all friendly, and it's very convenient to many downtown Miami locations. It does have a couple of issues it could do better on. One is providing a mini-fridge that's not pre-stocked. No one is too fancy-pants to want to keep their drinks cold. Two, they don't have a quick check-out option, or at least, I wasn't presented with one. I ended up having to wait in line about 10 minutes to check-out, which for a hotel that caters to business travelers is really odd. Third, this could just be a weird thing that happened to us, but our room was entered by hotel staff TWICE without knocking. Overall, though, it was a pleasant stay and I would stay here again. read more

Overall I give this hotel 3 stars. 5 star hotel but 1 star customer service and room service. Our hotel room was great two full beds with a keurig coffee maker and a lot of power outlets next to the beds which is a great plus for me. They honored my requests to have the bayfront park view and also my connecting rooms that I previously requested for (2 thumbs up!) The bathroom was nice but the lighting could have been better. There were NO lights near the window in the hall where I usually do my make up so I don't hog the bathroom. Minus 1!!! But overall it worked for us. We ended up getting room service since we expected intercontinental would have great room service food. Their menu looked like a elementary school cafeteria menu and when they brought it up it LOOKED AND TASTED like cafeteria food from a elementary school. I should have took pictures of the pathetic pizza and chicken nuggets but I didn't waste my time. Its garbage. $60 of room service wasted down the drain. On my last check out date I called in to check out over the phone and they were confirming all these charges from the mini bar. I told them I didn't take anything and the customer service representative told me that I took these items since the first two days I've stayed there. From going back and forth with this lady for about 5 mins she finally told me I could dispute the charge and she would have someone come up and check the items. WELL why didn't you do that sooner? I wasted 5 mins of my life arguing with bad customer service. Great Hotel on the outside but weak customer service and food in the inside. I only recommend this hotel IF YOUR going to ULTRA. Since its convenient for everyone to just walk over and meet up easily. Other than that . I wouldn't come here again. Oh and they don't have a hot tub. WTF is that? .... 3 Stars read more

InterContinental Miami - Our View from Our hotel.looking over ultra - Hotels Near Me - Miami, Florida

This hotel is conveniently located in the heart of the downtown Miami Bayview shopping area and intracoastal waterfront district. There is a lot of open spaces throughout the main areas to lounge, conduct meetings in addition to a great spa & Bora Bora steakhouse. Lively music, cozy with Latin vibe. read more

Good quality service and clean as you would expect, but location is a bit barren and rooms have no balconies. Restaurants inside are ok. I'd stay somewhere in Brickell instead read more

InterContinental Miami - Make sure to get a northern facing room or east. - Hotels Near Me - Miami, Florida

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PERFECT AND CONVENIENT LOCATION! DECOR: The interior of this hotel is very attractive especially the lobby area with large display monitors and the giant Henry Moore sculpture. The coffee tables are Samsung touch screen monitors that act as computer desktop. The rooms are spacious and you have an option to choose beach facing rooms with some extra dollars. HOUSEKEEPING/SERVICE: Depends on who is cleaning your room. On day two of our stay, only part of my room was cleaned. The toilet was left dirty. However on the next day I purposely left some tissues on the toilet seat and dropped some coffee in the toilet bowl to grab the attention of the housekeeping so that the toilet was cleaned. It actually worked! AMENITIES: The room doesn't include complimentary water and only one cup coffee is free. The bathroom is spacious too. It has a bath tub and separate shower stall. If you want to take a printout, you will be charged $1 per page+service charges. Also, for room service you will be charged $3+ service charges. LOCATION: Great! The hotel enjoys it central location that allows easy access to the major attractions in the city, restaurants and also to the transportation system- Metro mover, trolley and bus. PRICE: I got a great deal through Priceline. Else the room I stayed in would have been expensive for me to afford. read more

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Excellent location, great service, and clean, beautiful, modern rooms. My boyfriend and I stayed overnight in Miami on our way home from Barbados and were unsure of whether to take advantage of his Hilton status or of my IHG status - I'm so glad we chose to go this route. As a platinum ambassador, you get 50% off the price of access to the club lounge, which provides breakfast, light snacks at tea time, and heavy hors d'eouvres during happy hour. It's located on the 29th floor and is quiet and secluded- perfect for people who hate people/crowds. I don't drink, but from what I could see, the selection of alcohol was decent, and there was even a waiter making sangria for people. It was well worth the money - feeling lazy after Barbados, my bf and I only left the hotel for an hour to check out south beach, and spent the rest of the time holed up in our room, popping out only to grab food and drinks in the lounge. The room was more modern than most of the Intercontinentals I've stayed at - the curtains came up and down automatically, which is something I've never seen outside of 5 star hotels in Asia. The chaise lounge was a nice touch, and I loved the double shower heads. read more

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Had a great stay. Pros: Modern, clean and up to date, great management, good customer service. Cons: Very busy location, lots a traffic, not on a swimmable beach. Random info: Valet is mandatory, very internationally mixed crowd, pool on third floor, decent view of city and water, no jacuzzi, read more

InterContinental Miami - Sunrise outside hotel - Hotels Near Me - Miami, Florida

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I stayed at this hotel on Sunday, July 30th and it is awesome!!! The hotel is HUGE. There's multiple restaurants, a Starbucks and the cutest little boutique stores. We enjoyed the pool as well. My favorite aspect was the yummy drinks and food poolside and the stunning views of the water from the deck. The staff was extremely accommodating and friendly throughout our stay. Although we didn't stay long enough to quite call it home, it was a great experience and definitely seemed to be THE place to stay when visiting Miami. read more

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Was treated to a biz breky in the club room. I had the croissants, pastries coffee, nova salmon and cheeses. No fresh squeezed OJ bummer! Decent coffee on nice china. The rooms had no flat screens and forget plugging in your own DVD player. I was expecting better quality from a 5 star hotel. Not like my experience @ the intercon Melbourne, Victoria,au. I was expecting more. Beautiful lobby, beautiful location Parking was cheap for downtown Miami, no validating WTF? read more

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yahaira was an amazing server, she did our experience just great !! Yahaira did an awesome job explaining all dishes and drinks

Great food with unique flavors, enjoyed the creative cocktails. Service from Yassine was perfect, didn't hover but always there when needed. read more

I must give credit where credit is due. Although the pool was closed and we were initially very disappointed, the hotel made accommodations for us at another, equally nice hotel (for pool use). The manager was extremely helpful, genuinely concerned and did all he could to ensure we would enjoy our visit. The general service at the hotel was excellent and the hotel itself is beautiful, and in an absolute ideal location. It was quiet and peaceful on the 19th floor and we really enjoyed our stay. read more

Great hotel in downtown Miami! Lobby is great with lots of seats. Lobby bar is very good and service is great. Rooms are quite spacious and very comfortable. Unbelievable fitness center that's much larger than most hotels!! Lots of cardio machines and weight machines. Room set and housekeeping were very friendly and attentive. Rooms have good sound proofing - probably best I've seen or should I say heard!! read more

Let's just say don't waste your money. Miami has better hotels than this. You can request something at this hotel and you have a 50-50 chance of getting it. They try to fix it but it ends up worst. I used to love this hotel, I even became an ambassador never again!!! read more

My sister in law and I stayed here as a quick little get away. This hotel is PERFECT for the following reasons: 1. Starbucks in the lobby 2. AMAZING spa 3. Clean rooms 4. Amazing pool service staff and great food 5. Salsa dancing out by the pool on Friday night, great atmosphere! Overall great amount included for the price, a definite place to stay in Miami! read more

Made me lose $200 at booking, connected me with some scammers, turned out to be a timeshare, that charged my card they already had on file from the hotel. I didn't expect that this hotel will be involved in such schemes! read more

The customer service was great and the food was amazing. Eddy and Edgar were extremely professional and the best service ever! We visited here from San Diego and came across this place, but very happy that we did. We loved it! read more

Stayed here for a conference. Absolutely wonderful hotel! Beautiful pool- amazing atmosphere- great location. Very nice room- great staff. Highly recommend read more

InterContinental Miami - Wonderful pool! - Hotels Near Me - Miami, Florida

Trump's America takes a turn for the worst. Myself and my boyfriend had been excited to try Toro Toro for bottomless brunch for his birthday. We walk up to the host and are told that there is "no room in the restaurant" meanwhile we called earlier and we're told Isabella would keep a table for us. Nevertheless, I shrugged it off and agree to the bar, but my boyfriend, whom is celebrating his birthday today, says he'd rather wait for a table inside to get the full experience. I approach the hostess again and she looks and me and says "You know, let me be honest, we have availability, but you know..." she gestures to herself running her hands up and down her body. Confused, I look at her for a moment, then realize she's telling me "You can't come in because the way you look and what you are wearing" Let me describe what my BF and I were wearing, a tank top and shorts. In Miami? Who would have thought? We wanted to go to jet skiing after and must maximize our time here avoiding changing. On top of that, we only brought a few quality outfits for DINNER, usually when policies of dress code are upheld. After speaking to the GM of Toro Toro, Noemi Herrera, I was shocked that she simply apologized with no resolution, just a shrug of the shoulders. In the restaurant, I saw at least two other people with similar outfits as my boyfriend and I, which makes me believe this is simply a racist, or homophobic gesture towards us. Her face was frozen still, like she couldn't be bothered showering me with empty apologizes and no valid solution. I have worked at some of the most infamous hotels in the world, dress codes aren't a shock to me. But brunch in Miami when it is the mid 70s at 2pm at Intercontinental? I hope people read this, take it seriously and do something about this disgusting brand. We might want to change the name on the hotel out front to Trump Miami. GM of Intercontinental Miami, Robert Hill, you should be ashamed of yourself for the business you run. I hope the world sees the horrible alignment this brand has made to instill discrimination and appearance to control bottom line and associated target market. You can't fool me, I've worked at one of the most famous hotels in the world, I know your game. And it's time you get called out for it. The best part - we ate at Toro Toro a few days prior and sat at the bar because we were told the same thing. Ignored it, but the service and food WAS AMAZING! These people can do it up if they dropped their pretentious bullshit. I'm glad I decided not post a review until I experienced brunch. So you're getting it. Thanks Toro Toro, Robert, and Noemi. I am now sitting in tears, sobbing with my boyfriend because he truly hurt and upset because he felt discriminated against on his birthday, this being the first time he celebrated his birthday due to his upbringing and it's still plague with ignorance, hate, and shallow judgement on our character. Noemi and Robert, I hope you are proud of yourself. I hope you make budget vs your forecast by not allowing certain target markets in your establishment. I hope your owners are proud of your bigotry. I hope you make your covers today are high considering half of the restaurant was empty. I hope you also study a bit about sustainable tourism and cultural equality because you both clearly need a lesson in discrimination and the political climate of today's America. Have a great day. SMH. read more

We got this hotel at great price. The rooms was very clean and even though I paid for the cheapest room I still got a great view of the bay. The pool was very big and also had a great view of the city. The staff was very friendly and nice. You also a great restaurant inside the hotel called Toro. read more

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Great ambiance, great food, and great service. Our server Yahaira was the absolute best! I look forward to returning when she's there.

The absolute best experience! Food was no lie the best food we have ever had in a restaurant. The vibe is 10/10!!! Marco's was our server and he was top notch as well. read more

Real nice hotel located in a good area room was clean loved the blackout curtains food was good they told us we had a refrigerator in our room when we got there it was a pay for refrigerator so we couldn't put our food in there meaning if you took something out they would automatically charge you read more

Beautiful hotel fantastic location next to the Bayfront Park always a 5-star experience in This Magnificent Hotel located in the heart of the Brickell District in Miami would recommend to stay here to anyone read more

InterContinental Miami - Hotels Near Me - Miami, Florida

The service and food was exceptional. Our server, Yahains was amazing! The food is outstanding. Wow! We had the ceviche, empanadas, tomahawk and chocolate dessert. Everything was exceptional - exceeded our expectations. The service was beyond. read more

Worst hotel stay of my life. Actually, of my life and my future past lives The staff and management are incompetent and have no practical sense of how to operate and give proper customer service and support We dropped off our kids and they were not allowed to receive a key to the room they are staying in and were told to "hang out" in the lobby. I would prefer to have my kids in my room as opposed to wandering Miami, but hey, that's just me. The simple solution was to add them to the room however the staff seemed to have a mental lapse and could not even suggest that, thankfully my kids are smarter than an average melon. The hotel is wonderful however we will be avoiding this location as they don't seem to like kids. According to my oldest, he was treated with an immense amount of attitude and resentment by the staff whilst trying to rectify this situation. Avoid at all costs if you have kids Or if you care about kids. read more

A must eat at when in Miami or staying near/at the intercontinental. The food was absolutely delicious, everything had an amazing taste. The server Yahaira was super attentive and recommended the best drinks. The manager Robert also came by to check on the table and make sure everything was up to par!!! He recommended the mercado margarita to drink and it was the perfect sweet + spicy cocktail mix! Will definitely be coming back read more

A nightmare and the absolute most incompetent staff we have ever been involved with in 26 years of traveling! They tried to fix their error, and when we went for breakfast they locked us out of our room. OH MY GOD .. now we are on the 9th floor at the time where it takes the elevator 20-25 minutes to come back up.. or it's not so crowded you can get on! The cleaning crew is directed not to let people in their rooms and most don't speak English! Welcome to your nightmare.. now you're going to miss your flight because of their total incompetence! Trust me.. STAY AWAY Oh when you arrive home you spend the next week or two disputing charges on your. Card that aren't yours!! read more

It was a wonderful stay for our anniversary! Great customer service, very nice and clean rooms! The toro toro restaurant was delicious and waiters were very happy and accommodating. Also went to the Blue Water restaurant on the roof top, and again amazing service! Greeted and waited on by a friendly Trinidadian waiter. Love this place, we plan to stay again! This place is walking distance from Bayside as well! Huge plus :) read more

My friends stayed here and it was beautiful!!! Amazing view, everything state of the art and Toro Toro Restaurant has delicious food! I will probably stay here the next time I am in Miami! read more