1. Integrus Design Team

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    Tacoma, WA

    Integrus Design Team

    5.0 (1 review)

    Services - Integrus Design Team

    Countertop installation

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    5 years ago

    Absolutely amazing work on my butcher block counters. Zach is a master craftsman. He took time and care and was very easy to work with

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    Tacoma Floors

    Tacoma Floors

    4.2
    (5 reviews)

    Worst waste of money ever. So these ppl do floors and sold us on kitchen cabinets. The owner Alex…read moreLegkun was so rude and condescending with a really annoyed tone of voice. We spent thousands of dollars with him but he still was very VERY opinionated about our choices. We ordered them because we were tired of calling around and those were available but the quality of cabinets not only delivered cabinets that didn't do what he promised like some needed extra accessories so that was a lot of extra money he didn't tell us we would have to spend on top of what we had paid him. He offered other services like flooring install etc and so glad we didn't do it all with him. This guy shouldn't be in business anymore. He was terrible to deal with and the reviews below sounds sooooo fake like a friend or himself placed them. Anything thing that annoyed us is that he was so inconsiderate about meeting then made us feel like we were the ones taking advantage of him somehow. Got really angry on the phone and the rest of the transaction was a nightmare. He didn't even cared to show up to make sure cabinets were installed properly and we had a bunch of holes and had to argue with the installers because they got mad they were just throwing cabinets wherever they wanted not like the layout we had spoken w alex. That's another huge red flag, this guy doesn't even know how to measure a kitchen or bathrooms properly. HE GUESSES that if it looks good on his little computer screen, it will all actually fit!!! So don't trust him measuring your kitchen. Have a professional measure and triple check that layout along with the designers credentials. The cabinets were POOR POOR quality and many were NOT the size we needed!! He said to us that we must have "changed something" and we are like, how? We didn't submit layout to anyone nor moved any walls. Overall, really just wish we would've gone w a company that. Was established not so new. He also lied about owning the other company where the cabinets come from. Such lier and horrible person. I hope people just go elsewhere and save themselves tens of thousands of dollars and the big huge headache. Also, he refused to make things right! "Don't think any of this was my fault" he Saudi ha! Just glad I didn't trust him w our floors ir anything. Else he offered!!

    Keith was very knowledgeable, patient and accommodating. Install was smooth and looks amazing…read more There was one very small spot we requested be fixed (base and door trim was not installed until after floor was finished and there was a very small cut reveal) and the owner came out and made sure it was fixed and looked perfect. It is very refreshing to receive superior customer service from start to finish. We will only use Tacoma Floors for any of our projects and will pass that info on to anyone that will listen.

    Granite and Marble Specialties

    Granite and Marble Specialties

    4.3
    (222 reviews)

    from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

    TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

    Lakewood Countertops

    Lakewood Countertops

    3.6
    (16 reviews)

    2 differently quoted prices within 30 days of one another for the same products…read more Service employees were good but product cutting of Quartz was inconsistent in design under cabinets, backsplash. Dates and times specified meant little. Installation of initial product was cancelled 3 days prior to supposed install. Lots of apologies by management for dropping the availability and installation dates but saw little change in behavior. I am a handyman and provided my own tear out, plumbing and electrical. It was a $15k install and we love the material and 1 of the installers. They will have no further contact with me nor I with them. They can call you "Boss" or "Sir" , be polite and cordial in person but disrespect your calendar and timing. Installation may not be completed as your salesperson explains, especially if it is their owner/manager. Beware of their contract requiring full payment well prior to having the material or hardened dates on hand. They may not have installers readily available even though they say they do. I had a good experience with this company 20 years ago.

    I recently needed a simple removal of my old two bowl undermount & faucet sink and install a new…read moresingle bowl top mount & faucet kitchen sink that I bought from Costco. I was referred to this company from my plumber since it was a 2-service job. The only problem I had was my new kitchen sink was much bigger, so my granite countertop needed to be custom cut, which was not their scope of work, but with great customer service and management (Michael) was willing to help with me with my project. Overall, I was satisfied with the actual work done and price, my new kitchen sink and faucet looks great. They didn't have much room for error and required precision technique. Part 2, the Plumber was able to reconnect and install new plumbing and disposal.

    Integrus Design Team - countertopinstall - Updated July 2026

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