Checked me in, drew my blood, and then told me they could not perform one of the two tests on my…read morelab order (isoPSA). However, when I checked in, the attendant verified with another person that they did perform that test! Now I have to go to a second lab!

I got there at 7:05 for bloodwork and did not get my blood drawn until 8:25. It was not that…read morecrowded and at nobody was called back until at least 7:45. If you open at 7:00 and all you have are people to check you in and nobody to do the actual work then do not open at 7:00.

Went recently to get some blood drawn and was given terrible service, with both the speed at which…read moreI was seen (took over an hour somehow) and how seemingly bad the doctor was at simply drawing my blood. I've had my blood drawn before and never has it left me in pain for days afterwards, going on a week now. Absolutely insane, please do not come here if you have any other options.

He ruptured my vein on 03/23/23 then sent me to a different quest location. He didn't seem to be…read morehappy to be at work at all

This lab is located inside Ascension Building, 3rd Floor, Room 340. Parking can be scarce but I got…read morelucky and got one in a matter of minutes. When I arrived, there was 1 person in front of me but I waited less than 5 minutes. There is only one person work in this lab. The tech was really good in drawing blood. Quick, efficient and painless. I took one star off as there were signs everywhere saying furniture is disinfected after each guest. It doesn't look like it. The tech works alone including being a receptionist. It will be a lot slower if he has to do that too. There is also a sign at the front saying there is a disinfectant for check-in tablet, it's none to be found.

this is a dump. don't go here. technician shows up one hour later. it took them…read more20-25 minutes to take a test

Today I'm in for my annual physical. Now with Baylor Scott & White everything is automated, which…read moreI really enjoy. You can check in the night before with eheckin. Then when you arrive at the office you notify the Baylor, Scott & white system that you have arrived. Easy Peezy... This my third visit since my doctor's location became a Baylor, Scott & White facility. I learned today from office staff that I may have been overbilled my last visit due the inaccurate spelling of my name as it appears my medical card. After reaching out to Blue Cross & Blue Shield, I learned that I was billed correctly based on my unique member ID...a good news story. The pre-exam includes pulse, temperature, blood pressure, height and weight checks. I was hoping to grow a little taller, but no such luck...smile. Passed all those tests with flying colors. I had the standard physical exam procedures including blood work. I have the world's smallest veins, so finger's crossed that I will have only one stick of the needle. Star phlebotomist...yes!!! Now I await my results...

This is a horrible location. I love my Dr. but since they were taken over by Baylor Scott and…read morewhite- it's been a miserable experience. I've called 3 times to have them send paperwork to another Dr. that my primary care physician (also Baylor Scott and white at that location) referred me to. They told me they would do this but never did and when I called back to follow up, the gal from the office just hung up on me. Do not go to this location!

Great experience here all around. The person at reception…read morewas very welcoming. My situation was not dire. The doctor---Dr Huong was knowledgeable, informative, and comforting. A few weeks after the visit, I had to call them by phone to ask them a few follow-up questions about the prescription that the Dr wrote for me. The person who assisted me---her name was Claudia. She went way above and beyond in assisting me with questions and concerns by phone. Outstanding, A-1 employee. You could tell she really cared and was not just trying to just check a box. Thank you! DA

This place is the greatest. Yes from walking in the door and JG greeting you to seeing the doctor…read more Dr. Cretella, was great for putting me at ease ..........so glad I went here to be seen and get my questions answered . Sang the radiology tech, and Shannon B. The nurse all were helpful and sympathetic to my needs..........which happened to be a squirrel bite on the finger............not a every day occurrence. Thank you one and all yes even down to Charlotte the boss for having such a great crew, and a clean welcoming emergency center.

This is the worst healthcare provider service I have ever encountered, even after using diagnostic…read moreservices in some very rural areas and in the busiest Metropolitan areas. maybe one out of 10 service and scheduling reps even listens to your issue, but every center will drop your call after waiting on hold for 10 minutes- and I mean at exactly 10 minutes. Their system is programmed to drop you without any concern when you are waiting on hold for a STAT appt or desperate need. Completely insensitive and unhelpful. Their reports are often blurry and illegible even after requesting originals multiple times. They send faxes with blurry streaks and multiple printer lines and marks making them impossible to read. Good luck with your treatment.

I needed to have a CT scan done and was able to get an appointment pretty quickly. The address was…read moreeasy to find and there was ample parking. The building is nice with a ramp and automatic doors. Once inside there is good signage and I found my way to the ARA office without any issues. I checked in right away. The waiting room is large with plenty of available seats and a TV. Within 5 minutes they called me up and I had my scan done in ten minutes, maybe less. The staff were so friendly and helpful. The machine was very clean and looked new. They had a knee pillow for me to use without having to ask. Talk about quality of care! I will definitely be coming here for all my imaging needs.

Hospitals have their challenges, but my experience here was better than at most others. Not every…read moretechnician or nurse may excel, and the doctors might have their off moments, but overall, the team is genuinely trying to do its best with the resources it has. My father was admitted over a holiday, which made things even more challenging, but everyone was at least willing to listen--something I can't always say has been my experience elsewhere. I want to highlight a couple of exceptional team members: a nurse named Sabreen and a PT/wound care nurse named Melissa. Both are five-star professionals who deserve raises for their outstanding care. Although this hospital is not located near us, I am grateful we made the drive here, per our doctor's recommendation. Parking is convenient, and there are plenty of nearby dining options. The hospital is undergoing renovations, so noise can be an issue at times, but I understand that such work has to be done eventually.

Nurses have really changed. I was shocked at how unsympathetic they were. Their objective seemed to…read morebe tough love--criticizing me and shaming me for my health problems. One aggressively addressed my "failure." It was very upsetting. The exceptions were, ironically, two male nurses. Unfortunately many people are stuck using Seton Northwest. Good luck to you.

The admin staff were very attentive and helpful. it was a pleasure interacting with them…read more The CT equipment seems to be fairly new and kept quite clean. In fact the entire facility seemed knew and clean. The CT tech was an absolute blast! His beside manner is second to non! His instructions felt reasonable and easy to follow. This is my second CT scan by him and he only seems to have gotten better at his craft. Many thanks to Touchstone Imaging for a great experience!

El trato y la profesionalidad del personal del centro es excelente siempre me hago los estudios en…read moreeste Centro.