Initial contact with the owner was made on 2/20/16 for a bird control problem at my home - and a contract was signed the same day. On 3/1/2016, his son, came out to the job with the wrong chemical that would have left stains on the stucco on the outside of my house, which I specifically noted to the owner during our initial consultation to ensure that would not happen. He(son) called the office on the spot and confirmed that they'd need to order a different type of chemical, which would take 2-3 days to order/receive it. 2 weeks passed and the company never followed up. I called the owner on the status of the new chemical, to which he said he would order and let me know. I called in again on 3/28/16 and the owner said the chemical would be in that day or the following day. On 4/4/2016, I called in again and he said he didn't have the chemical. At that time , I cancelled the service and asked for full refund of $535.84 and he agreed. I have called in on 4/14, 4/19, 4/25, 5/5 for the refund but his response was that the refund is in process. Called 5/13 and left a message, but have not heard from him. They have basically stolen my money without providing any type of service. read more
