If I could give this negative stars I would! I am a small business owner so I FULLY understand how negative reviews can ruin a business; I have never written a negative review, until now. We have used this company for YEARS, the technicians that come out are always lovely! I've gotten to know our 'regular' technicians to the point where they know our kiddos and pets, and I love catching up w/my fave technician and hearing about his kiddos, dogs, etc. SO- here's why we're pulling our business after 10+ years of loyal service, it's all because of one person, yes, literally! Jane, the lady who calls to schedule each visit is a NIGHTMARE to deal with. If you need consistency in your life, you'll find it with Jane- you can bet it all on the fact that Jane's attitude will be as miserable yesterday as it is today and so on. Every 3 months Jane calls to schedule our service, if I don't answer when she calls, she hangs up and IMMEDIATELY calls again. I work and have a whole family with kids I'm looking after, so sometimes scheduling a quarterly service isn't top priority. Rather than just leaving a message, you get bombarded with calls, but don't worry, rather than PARTNERING WITH THEIR CUSTOMERS to work something out, Jane schedules ppl to show up unannounced. In 10+ years we have had this happen several times. Despite my husband calling and requesting they never show up in our backyard unannounced again bc I was napping with our two toddlers. I have had it! I have put up with Jane for YEARS, until about half an hour ago when I was scheduling our next treatment and to RENEW our annual contract- Jane went into a full on menthol light meltdown when I acknowledged I was reaching out to schedule our quarterly service (that we'd already paid for months ago) that was a little past due. She was chomping at the bit to pull out all her facts that she had someone come out here already bc that's what was scheduled, I explained no I didn't schedule that, they showed up unannounced, only did outside and left. She was ready to fight telling me it was my fault etc, then I lost my temper. It's been over 10 years building and I am having a day. Even when I blew up I STILL didn't put it on her I go "I AM HAVING AN EFFING DAY, I've got BOTH KIDS HOME SICK, work is blowing up, can you LAY OFF". THEN SHE DECIDES to pull the whole ma'am do not use profanity with me. LADY, WE HAVE BEEN HARASSED BY YOU FOR YEARS. I HAVE BEEN NICE FOR YEARS and turned the other cheek! So don't act surprised when this mom finally pops off right back at ya. DO NOT USE THIS COMPANY! YOU WILL BE SPOKEN TO AND TREATED LIKE A 100% POS EVERY 3 MONTHS. read more