Trevor is an excellent pest control person. He is patient and explains everything in Laymen's terms…read moreand shows the problem areas to the customer. Highly recommend.

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Ivy Green has been my pest control service since early 2020. Service is great and no issues with…read moreunwanted pests. I highly recommend Ivy Green Pest Control! And their customer service is second to none! Mandy is the best!

Mandy is a great face of this company she listens she understood she was courteous. She laughed and…read morevery kind so I would do business with these guys any day.

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

Supervisor Eugene Simien and Field Technician Oscar both lied to my face stating there is no…read morecontract and that I can cancel at anytime. Once I read the agreement I found that I could not cancel and I asked right before they began servicing the property and they finally admitted after several back and fourth questions; that I cannot in fact cancel service within the first year. They are misleading potential customers and falsifying the legally binding terms of the agreement. Also they would not allow me to decline servicing the premises without the property owner being on site. They also said they do not caulk or seal to prevent bugs even though the representative over the phone stated that they did offer and include this service and even the introductory video said they would caulk and seal where needed. Without even inspecting the property the field technician Oscar immediately said they do not do that. I feel that I was mislead by Orkin, lied to by the supervisor, and the only reason I was not stuck in this agreement is that I actually read the terms versus going off of their word. This company is extremely fraudulent and misleading and we now understand how and why your rates are so competitive, you lie to trap customers into an agreement and then do not fulfill the terms or expectations of said agreement. Not a company I would do business with.

I will never use this company again. ( orkin) Waited 2 hours for the tech to come NO…read moreSHOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He calls me at 7pm to let me know we was running late and was not coming. Should have called earlier to let me know. That messed up my whole day. Never contact myself or my husband again. Terrible way to do business. My appointment was between 4pm to 6pm. Mary H.

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

THERE IS NO INTEGRITY WITH THIS COMPANY! I paid over $2,300 for pest extraction and they never…read morecame back to complete the service. They do not answer their phone and do not calls.

We had a rodent issue and a nasty bug problem. these guys were prompt, informative and took care of…read moreour problem. thanks. customer for life!

Technician was very professional. He was on time and very knowledgeable. I have used Mid-Cities…read morePest Control for over 25 years. Quality products. I recommend them to anyone who needs their house professionally sprayed on a quarterly basis as I do.

If I could give this negative stars I would! I am a small business owner so I FULLY understand how…read morenegative reviews can ruin a business; I have never written a negative review, until now. We have used this company for YEARS, the technicians that come out are always lovely! I've gotten to know our 'regular' technicians to the point where they know our kiddos and pets, and I love catching up w/my fave technician and hearing about his kiddos, dogs, etc. SO- here's why we're pulling our business after 10+ years of loyal service, it's all because of one person, yes, literally! Jane, the lady who calls to schedule each visit is a NIGHTMARE to deal with. If you need consistency in your life, you'll find it with Jane- you can bet it all on the fact that Jane's attitude will be as miserable yesterday as it is today and so on. Every 3 months Jane calls to schedule our service, if I don't answer when she calls, she hangs up and IMMEDIATELY calls again. I work and have a whole family with kids I'm looking after, so sometimes scheduling a quarterly service isn't top priority. Rather than just leaving a message, you get bombarded with calls, but don't worry, rather than PARTNERING WITH THEIR CUSTOMERS to work something out, Jane schedules ppl to show up unannounced. In 10+ years we have had this happen several times. Despite my husband calling and requesting they never show up in our backyard unannounced again bc I was napping with our two toddlers. I have had it! I have put up with Jane for YEARS, until about half an hour ago when I was scheduling our next treatment and to RENEW our annual contract- Jane went into a full on menthol light meltdown when I acknowledged I was reaching out to schedule our quarterly service (that we'd already paid for months ago) that was a little past due. She was chomping at the bit to pull out all her facts that she had someone come out here already bc that's what was scheduled, I explained no I didn't schedule that, they showed up unannounced, only did outside and left. She was ready to fight telling me it was my fault etc, then I lost my temper. It's been over 10 years building and I am having a day. Even when I blew up I STILL didn't put it on her I go "I AM HAVING AN EFFING DAY, I've got BOTH KIDS HOME SICK, work is blowing up, can you LAY OFF". THEN SHE DECIDES to pull the whole ma'am do not use profanity with me. LADY, WE HAVE BEEN HARASSED BY YOU FOR YEARS. I HAVE BEEN NICE FOR YEARS and turned the other cheek! So don't act surprised when this mom finally pops off right back at ya. DO NOT USE THIS COMPANY! YOU WILL BE SPOKEN TO AND TREATED LIKE A 100% POS EVERY 3 MONTHS.

Great service! I have used this company for over ten years and never experienced anything other…read morethan professionalism and kindness. They are great value and the service they provide does exactly what we need! Very highly recommend!

Mark has been treating our home for pests for almost a decade now. Everyone I have ever had…read moreinteractions with has been friendly, courteous and always make sure we are completely satisfied. During particularly wet, rainy periods we occasionally have to have him come back out and treat the more persistent bugs, but they always make sure they have taken care of the problem. Mark is an absolutely wonderful person. He always takes the time to placate my very rambunctious dogs and asks about the family. He always makes you feel like he genuinely cares and never lets you see anything other than absolute professionalism.