*Update!!!* Two hours after posting my review, owner Jeff called me and left a message, apologizing for my bad experience and wanted to hear my whole story. The quick response surprised but more so impressed me because I could tell from his message that he sincerely wanted to speak to me and to help me right the wrong. I called him two days later, gave him my whole story and he was very apologetic of how things were handled. I am absolutely grateful for him taking time to resolve this issue, hearing out what I have to say and most importantly, handling my situation with outmost respect and professionalism. I told him that I don't take pleasure in posting bad reviews. However, if my experience could somehow help someone else avoid what I went through then I will post about it. I'm really happy that there are still people out there that truly care about customer service! Again, Thank you Jeff for helping me out! read more

KEEP FAR AWAY. I was sent medication with a broken seal. When i called to tell them the seal was broken and asked for a replacement (I did let them know i can send the RX back)"Dev" told me that is standard, that they break the seal for "quality assurance". I let them know that this is illegal to break the seal. They told me that is how they do it. and they can not send me a RX with an unbroken seal read more

They simply overaged me for $700. Yep. $700. And refuse to give me a refund for a long time. They give me a quote for 90 days supply and it was $1100. And I asked for 30 days supply which was $475. They gave me 30 days supply and still charged for 90 :))) I wish I was living in a different state so I had a better options when it come to pharmacies read more

For urgent, overnight shipping of medications, why would they not run the payment with enough lead time to resolve issues prior to the shipping occurring? I took off of work to be home at the hours they needed me to to receive the medication, only to be told at the last minute that my FSA card, which was successfully charged the $1 pre-fee, successfully used at CVS on the same day as they tried to charge it, and has $3000 balance (they charged a $200 medication) declined due to unauthorized transaction --an issue on their end with processing FSA payments, not on my end with my FSA card (sufficient balance, able to use elsewhere). Then they ALSO could not process my credit card, with significant available credit, which has literally never been declined anywhere over many, many years. Now I am not going to receive my medication on time, and need to either take off another day of work to be at home to wait for it (refrigerated medicine) or risk the medication degrading due to heat exposure. As a result I am delaying my IVF cycle. Very unhappy with the process, and the person I spoke to on the phone was not understanding, not sympathetic, and unwilling to try to run my FSA card a second time. read more

Pricing was a bit off compared to Using Goodrx at standard pharmacy. They did have good customer service though. read more

Total patient disrespect, lack of accurate info. They bombard with auto renewal info. They fail to notify that the prescription needs renewal. When I called after not receiving the monthly bombardment, TWO reps told me my prescription needed renewal. This was inaccurate. The reps are worse than useless because it sounds as though they can only answer from a script and they fail to address the question. I was supposed to be called back by a supervisor after 2nd call. Still waiting. read more

Hey, at least I received *some* of my medicine. Pharmacy was aware of my time sensitive medication needs, delivered most of it, but forgot an entire medication. They filled out my address incorrectly and therefore failed to deliver, only re-attempting when I was already out of town, 4 hours away from home, for my procedure. The medication needs to be taken at a specific time and after telling me they would be able to secure a courier, they let me know he wouldn't arrive until 3 hours after I was due to inject. So, now I'm driving 40 minutes, incredibly nauseous, to pick it up, then 40 minutes again to rush home and perform an injection into my rear. Amazing way to spend a Wednesday night? Not really. Unreliable and ineffective service, all they could really do was offer me an apology which I can't really appreciate right now. Hope they can do better in the future. read more

This pharmacy has been instrumental in ensuring timely refills on my prescriptions. Most notably, I'd like to recognize Mar (Marinette) at the front desk. She is one of the kindest individuals and always welcomes me with a smile. I've been going through treatments and it's been a grueling process. I know that when I arrive, my medications are ready, and I am always taken care of. I hope that corporate and/or the owner reads this and acknowledges what a gem Mar is and how lucky you are to have her. Thank you! read more

I use this pharmacy for my infertility medications. They have someone who shows you how to use everything, and I was able to ask questions and get answers about the medications. The front office staff was very friendly as well. Infertility can be an emotional and scary journey and I appreciate helpful and caring staff. read more

They are friendly and very good! They are always so accommodating especially the front desk staff. My medicines are always accurate and if I ask for delivery, always on time. read more

Everyone is friendly and caring here. I normally just have them deliver my meds because it's an hour away from me. IVF meds are very expensive but it's worth it. read more

Before you come in to pick up your prescription make sure to call before since the call you received telling you that pharmacy received the prescription from your doctor is not enough. You have to call and wait a couple days until the process your order. Office staff was extremely slow. The only had 1 personal in the front desk cashier area. In my time there I waited over 30min to pick up just one of my medications. Also the price given in a printed paper was not the final price. My view of this: taking advantage of the clientele since they are the only ones that offer/sell these types of medication. Positive mark: they offer coffee and water while you wait. read more

Integrity Rx Specialty Pharmacy - Lobby and Cashier Window - Drugstores Near Me - Scottsdale, Arizona

Sadly, the pharmacy is very unorganized and borderline from malpractise. I picked up two large bags of medications, trusting the pharmacy that they filled my physician's prescription. By the end of my treatment I discovered "extra"  medication that was worth around $200, that my medical office said should never have been among my medications and not part of my treatment. The pharmacy refused to take this sealed and unopened box and issue the refund, suggesting I just throw it away.  On 4/10/23 I called to refill the prescription for one day treatment. When I came to pick it up, I fortunately, double checked the amount and it turned out they gave me 1/3 of the medication I should have taken that night. If I would discovered this at home, the whole $15,000 worth of treatment be jeopardized. read more

This place is awful. Don't you dare try to pick up your prescription during their business hours unless they call you. At the same time, they won't call you at all about your prescription. You just need to decide if you want to be degraded in person or over the phone. Either way you probably won't leave with your prescription. They also won't tell you they don't take your insurance unless you directly ask them. Their hours change daily and don't match the website or anything else. Seriously, go anywhere else. These people don't have a clue what professionalism or customer service is. read more

Trying to get someone on the phone is an absolute nightmare! Also after receiving my medication I had an issue with one of the meds so I called Integrity rx to get the lot# info for the medication sent to me and found that they don't keep track of that which seemed weird to me. I've always kept track of lot # and exp when administering or giving medication to my patients. read more

It's really a hit and miss when you call this company. Sometimes they pick up and other times.. actually it's MOST of the time I'm on hold for over 30mins. I've called and called multiple times today and not one single person answered that phone! I've left SEVERAL voicemails and not one person called me back. I even emailed and guess what? Yup, nothing. I really hope this company knows what is happening AND FIXES THIS PROBLEM. Folks, find another place to get your meds. One that ACTUALLY PICKS UP THE PHONE. * Seriously, if you guys can't answer the phone make it to where previous customers can log on and make a request to do refills. Because apparently you guys need computers to do your job :/ EDIT: I still stand by with my review but the times I do get through customer service are on par. Very nice and they do give try and give your order coupons or if they don't have one that day they'll let me know when to call back to get it. read more

The absolute worst. Horrible customer service. Attitudes. Trying for over a MONTH to get a prescription refilled. .

Worst customer service. Every single phone call has me waiting 40 minutes to over an HOUR. Last month - the lady didn't know or forgot to collect my payment over the phone leaving me with NO MEDICATION on the day of my cycle I HAD to have it. This place is a nightmare. ANSWER YOUR PHONE - DO BETTER!!!! read more

Integrity Rx Specialty Pharmacy - "On hold" phone call - Drugstores Near Me - Scottsdale, Arizona

Kind of a hassle to get your medications... hard to get a hold of. Luckily I saved the number to get in touch with that's listed on there door 480-434-6537! Use this number for any questions or RX fills read more

Used them for a year as they are the only local specialty pharmacy for my medication. They have script fill through text message. I usually order by phone to ensure accuracy, but at one point I had one more med to fill & used the text option. I had it delivered, so couldn't ensure accuracy upon pickup. The delivery was incorrect & the manager refused to reimburse their mistake. If we need these specialty meds again, we will simply order elsewhere. read more

Uneducated and poorly trained staff that do not explain things and in the end the customer ends up paying more money out of pocket.

Heads up, you cannot just pick up your prescription. You need to call ahead and schedule it. I have been waiting outside for mine for an hour. I've been on hold for 30 min and texted. Still no prescription. There are no cars waiting and I still can't get ahold of anyone. Pretty disappointing customer service. read more

Due to my insurance, my time sensitive medications were delayed getting to me. Claudia from integrity was amazing and helped me every step of the way. I was able to email and call her and she knew exactly what to do. read more

Great staff. Great service. Great pricing. I am really impressed with this pharmacy. The customer service is excellent - the staff are very friendly, patient, helpful, caring, and great communicators. I have worked with Jamie, Josh, and Angela, among others, and all the staff are great and go above and beyond. They take the time to answer all of your questions. They also worked with me to find the best pricing for my medications, whether that be: through insurance, with discounts for doctors, or price matching other pharmacies. Their pricing was better than multiple other pharmacies I requested quotes from. They offered free shipping and the medications arrived quickly (overnight from AZ to UT), were well packaged, protected, and where necessary, kept cool. I will continue to use this pharmacy when I need these specialized medications and would confidently recommend them to others. read more

I think maybe they were recently acquired by another company, but in any case, they have MAJOR customer service issue right now. The issue is that they are literally impossible to reach! You can wait on hold for 40 min, you can request a call back, you can leave a message- doesn't matter. It takes days to reach someone, if you reach someone at all. If you are a fertility customer needing timely medicine deliveries, you simply don't need this added stress. Further, having such a major logistics problem makes me doubtful my orders will come in correctly. They sent me my first batch of meds without a sharps container, which is sloppy. But that's beyond the point. The med did come as ordered (though I had no confidence it would), but it took days of trying to reach them, and now I've tried for two days to get a refill. I'm afraid to set my phone aside in case I miss a magical call from them. I decided to switch pharmacies, which is also very stressful mid egg freezing cycle! They deserve zero business unless/until they sort out their unbelievable issues. UPDATE: second order (which was nearly impossible to place) still came without sharps box, despite requesting they make sure to send this time since they forgot last time. Am switching pharmacies. Use this place at your own peril! read more

My wife and I are going through IVF and we have been going to Integrity (and their sister pharmacy Vasco) for the medications/shots/hormones/etc. In our experience the staff at both practices simply could not be more friendly, informative, accommodating and helpful. And as an added bonus, they price match, for which we are very thankful, especially given the high cost of the IVF process. Bottom line, we would recommend Integrity to anyone looking for a compound pharmacy to help you through the sensitive and sometimes confusing process of trying to get pregnant the new fashioned way. read more

*Update* After having a poor experience and reviewing it on yelp, I received a quick response from the owner and the supervisor. They were able to address my concerns and were very apologetic and understanding. They were able to recognize the shortfalls that occurred during my experience. I'm very thankful for their commitment to the patient experience and look forward to seeing improvements in their ordering process in the future. I would recommend them in the future to a friend or family member. read more

I can fully agree with other reviews, the customer service is a step above, several steps in fact. You get the sense they know the answers to your questions before you even ask them. This is not your typical pharmacy or drug store. Staff are experts in the medications they provide and they take the time to make sure you understand 110% how to take your medications. I was impressed both on the phone and in person. It's nice to know that you are not just a number and have a team of people who know you by name and can truly help! read more

I have been ordering from them on and off for a few years but this past year is absolutely ridiculous to get someone on the phone to actually order meds. I have tried for the past 2 days on hold for 45 minutes at the time, 4 times yesterday...spent half my day on hold trying to get someone on the phone to fill my order before I finally just gave up!!! read more

Who would have thought that dealing with a pharmacy could be so wonderful! I am beyond impressed with their excellent customer service and professionalism. I have spoken to a few of their employees and their level of care is beyond any expectation I had. I was mostly helped by Adam who is amazing, he helped me navigate the insurance and answered all my questions with such a good attitude. Thank you to Adam for making such a difficult process more bearable and even enjoyable. read more

I cannot say enough amazing things about this pharmacy and it's staff. IVF is a very daunting and expensive experience and Jeff and his team at Integrity have been phenomenal! They answered all of my questions and made sure everything was taken care of for me. I had looked at other pharmacies and got the run around regarding pricing and assistance, but found that this company had some of the best prices around! Plus they are local and shipped local. I didn't have to worry about my shipment arriving on time or worry about it getting damaged during processing. It arrived on time and to my home in perfect condition. I've already placed my order for my second shipment and already received confirmation. Thank you to Jeff and your amazing team for all that you do! You have definitely made this process easier for me and my husband and we are extremely grateful!! read more

The name says it all. Integrity RX were polite and professional. Provided my wife and I with all of our fertility med needs. We even called them one evening after business hours and the owner, Jeff, met my wife at the office to reopen to ensure we had what we needed to continue our treatments. After meeting him and his staff, I am client for life. It's comforting to know they are there and they care. Even at all hours of the day! read more

This pharmacy has been so helpful and caring, my medications have been delivered on time and they have been so patient, answering all of my questions. I would highly recommend integrity! read more

twice in one week I had an issue with this "pharmacy". Today I went in to get a prescription filled and they wouldn't fill it. Told me I had to go to 40th st and bell or pay $15 for shipping to get it delivered. I went to all-care across the street it was filled in 5 min with no issue. I will never recommend this place. read more

The customer service here is amazing! Everyone is really friendly and helpful. They always go above and beyond any time I had a question or request. My insurance doesn't cover the IVF meds, so when I switched to estrogen and hormones I didn't think to give them my insurance information. Then after a couple months, I asked if I could use it and they said yes. So a couple employees were nice enough to help me go back over my payments and refund the money that insurance covered. They didn't have to do it since it was my error, but it was awesome that they did. They also do home delivery even though I live about an hour away. read more

Wow-- these guys are top notch! Amazing customer service and pretty good competitive prices. They went above and beyond for me, which I really appreciate. Highly recommend these guys! read more

My experience with Integrity started off a bit uncertain. There was a lot of waiting on hold, a couple of dropped calls and leaving call back numbers/voicemails. I was feeling anxious because I needed my medications by a very specific date and not knowing what my price quote would be before completing my order made me more anxious. That's when I decided to contact the owner, Jeffrey. He was very quick to respond, very professional and promised to have someone call me back the following day. Someone did, but there were a few more hiccups with dropped calls and waiting on hold as mentioned before.. and upon contacting Jeffrey again-- he personally made sure someone would give me the information that I needed very shortly to complete my order. Within minutes, it happened! I was corresponding with Stephanie over the phone and email and she was super helpful and explained everything I had questions about. Everything was smooth sailing and my order was shipped overnight. Even when I had questions about my order after it arrived, Stephanie was quick to reply to my emails and further explain to ease my confusion. Integrity deals with many, many customers.. and I see why others would feel very frustrated.. but I'm thankful that Jeffrey (and Stephanie!) were able to help me out when I was feeling the pressure and anxiety. Thank you! read more

I had a large amount of medication shipped to me, and everything was perfect. It was really nicely organized and kept cool with multiple frozen packs. I thought the staff was friendly and really responsive. Since ordering from Integrity, I used a different pharmacy only because of a rebate on one medication. The other pharmacy's customer service wasn't anywhere near as good, and I'm crossing my fingers that everything is packed correctly. Integrity was much better. read more

I recently found out that I have some medical issues and I started using this pharmacy a year ago, and I have to say that they are great there. Their customer service is great, and Heather and Nicole always ask how I am doing. They know me right away, and always give me information regarding new medications. I have had nothing but great service, help, and information from this pharmacy. read more

Absolutely amazing! I've never experienced this level of customer service. Long post alert, but it's worth the read! This is my first time going through IVF and I've been so anxious about the process. So when I picked up my medication and realized some of my supplies were missing I called the after hours line. (Side note: the supplies came from a different pharmacy, not Integrity) I spoke with Jeff Karp who talked me through how to use another syringe so I could at least do my first dose the next morning, he then said he'd contact the other pharmacy and get me the supplies I needed. He was so patient and extremely comforting. I felt better just talking to him. It was amazing to me that, even though this was not a mistake on Integrity's part, he was so willing to go above and beyond to fix the problem. The next day Nickey Wagner from Integrity contacted me and made sure the supplies were sent to my pharmacy and immediately reimbursed me for the cost. She went above and beyond as well to make sure I was ok and was so pleasant and helpful. Everyone I've spoken with at Integrity have been wonderful. Thank you again Jeff and Nickey for your kindness and support! read more