Poor customer service. Waited about an hour even though the worker said 10-15 mins. He actually forgot one of my friends order. Couldn't get exactly what I wanted (which was the deluxe ice cream sandwich) because the employee said he was behind and was overwhelmed & it was going to take too long. There was another employee but he was on his laptop... This was my first and last time I'll never go there again. I couldn't believe the service. My and my friends traveled from another city for this place and it was a horrible experience. Another customer also had a bad experience while we were there. read more

OK I get that it's a national quarantine and delivery is tough, but I ordered SIX cookies AT 10:20 and it took them until 2AM to tell me that they weren't gonna be able to make it. I am so high and upset and I couldn't be more disappointed in the lack of care and service from a restaurant I thought was so well established until now. It is unbelievable how terribly they treated me as a customer and I feel used and forgotten! read more

It's cookies. At midnight. Or right now. Or kind of almost whenever. At your door. At their door. What's not to love? I even had their vegan/GF cookie and somehow didn't die (sometimes you just have to risk it for a biscuit) and it was soft and gooey and delicious. Do it. Do it now. Or later. But do it. read more

This was a very unpleasant night out. We 40 minutes here to have horrible customer service, not even to mention the cookies were VERY hard and gross. There were employees sitting on their phones while two employees had to help 8 customers. Unsatisfied. read more

Great cookies. Business structure with no local phone number to address incorrect order is inexcusable. I spent $35 in cookies and 2 brownies were inadvertently not included. I didn't notice until I got home. I called number which was a call center in Philadelphia. I was informed that my only option was to physically go back to store tonight with my receipt to get it corrected. Unfortunately I will never go back despite the great cookies. Too many options and too expensive to put up with this level of service read more

It's very hit or miss with them. Sometimes the cookies are perfect and to die for and other times they're burnt to a crisp. I no longer order delivery because I can't trust it. Their in store cookies are better. read more

It's 3:30pm on a Monday. It shouldn't take over two hours to deliver 3 cookies to a location that is one block away. Also the tracker on the website has said I'm "up next" for 45 minutes and it's an awful tracking app. Pretty disappointed. read more

The cookies were okay. Lots of variety available which is good. But honestly, I wouldn't really choose their chocolate chip over McDonald's. Had the cookies been served warm I may change my opinion, but I wasn't incredibly impressed. Customer service was great read more

Cookies were good, but definitely over hyped they weren't anything out of the ordinary. The location was really hard to get to and parking was not the greatest either. read more

This place sux at selling cookies efficiently. I ordered 12 hours in advance and they were still an hour late. They are horrible at costumer service and you have to call headquarters to have them alter an order. They close at 1am so they should be called go to bed early cookies instead of insomnia cookies read more

FANTASTIC!!! The perfect treat at any time of the day. Insomnia Cookies is an adorable hideaway that gives Uptown Normal the delicious smell of cookies and warm atmosphere. You haven't lived until you have walked through those purple doors to combine your favorite cookie with your favorite ice cream! read more

Insomnia Cookies - Insomnia cookies in Normal is my favorite color AND restaurant! - Food Delivery Services Near Me - Normal, Illinois

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We went into get cookies this morning and the girl there was getting things ready for the day. She told us she was waiting for her system to load. We were just waiting chatting not minding the wait when the girl told us to enjoy our cookies on her today cause she wasn't going to make us wait any longer. This is something she did not have to do, we would have gladly waited to pay for our cookies. I would give her more stars if I could!!! read more

I've been to Insomnia Cookies three times in the last two weeks, and have to say these are not just cookies, but some of the best cookies ever! I'm finding that I'm becoming quite addicted to both the chocolate chunk and the peanut butter chip cookies. Yum! They are perfectly located right in uptown Normal....perfect for ISU students and anybody just happening to be in the area. While they offer delivery, which is an awesome service to offer, I've gotten mine pickup each time by using their app to order (another great feature). They're also open until 3:00 a.m.! I can't say enough positive things about this place. Oh, and the service was great each time I've been there. Usually when places first open up, there's a lot of kinks to work out, but Insomnia Cookies hasn't displayed any of those opening kinks from what I have seen. Bottom line, try this place! The prices are reasonable and the cookies are amazing! read more

Very delicious cookies. The s'mores is probably my favorite. And the double chocolate is good to. Really tasty but definitely overpriced.

Best thing to happen to Normal IL in a long time. The deluxe cookies are my favorite, especially the smores one. My whole office loves them as well and we order them to be delivered some Fridays. Delicious warm cookies....what could be better? read more

Rude and an extreme lack of caring for the customer. They have a call center that will not contact the local business if there are problems. I will never order again from this business as wouldn't even meet minimum service levels. Very rarely would I actually be upset enough to post a negative review, but this the unicorn scenario. read more

Oh. My. Delicious. I had a cookiewich with snickerdoodle cookies and vanilla ice cream. It was so good! We also got a box of 18 cookies and they were all hot right out of the oven. A little pricey but totally worth it. read more

The product is always good, HOWEVER, as so many other reviews point out...it took over 2.5 hours and a phone call to REMIND them we had an order before we got our order. Keeping in mind, we spent $63 on COOKIES, and then it took over 2 hours... read more

I placed an order online for 6 cookies and after 50 minutes of waiting for them I finally called multiple times to be put on hold for 10 minutes. When I finally was able to talk to someone they said they didn't have the order in their system. After them putting me back on hold they told me the driver was out for delievery. Got the cookies 1 hour and 10 minutes later, cold. read more

Good cookies but don't understand their delivery zone. They'll deliver 5 miles east of town but not 3 miles west.

Delicious cookies! Great addition to the area! In a great area and delivery area is pretty wide. I would definitely use them for catering!

Placed an order for my daughter and her roommates for finals week. Selected a delivery date and time. After waiting 1/2 an hour after the delivery was supposed to be there I called asking if she received anything from me. No delivery. I called the customer service number after waiting for 10 minutes finally spoke with someone who said the order went out 20 minutes ago which was already 45 minutes AFTER she was to receive them. Not sure whatever happened to my order. She never received it even after 2 hours past the delivery time I choose. Contacted them again via e-mail and was told I will be receiving a full refund. We will see how many times I have to contact them for this. Something that should have been so enjoyable turned into a seek and find only to come up empty handed. Very disappointed. read more

Sign in front of door said buy 4 cookies, get 2 free. I was charged for 6 cookies. The cash register guy said a person has to ASK for the special on the sign! Ridiculous. Cookies average at best. read more

It was my first time to Insomnia cookies. I was taking my time with reading the menu and the man working kept rolling his eyes and I could tell he was getting inpatient. I have a peanut allergy and asked what precautions they take. The man told me there is a LOT of cross contamination and they use the same trays for multiple cookies. This is very disappointing considering there are many people with nut allergies. Very bad customer service and inconsiderate restaurant. read more

The peanut butter cup deluxe cookies are the best! Customer service is always pleasant as well

I thought the cookies were great, and I couldn't believe I hadn't ever tried them before! Not a huge selection, but all the basic flavors that you would expect. What more could you ask for other than warm cookies... Definitely worth a try. read more

I had the chocolate chip cookie yesterday for the first time, and it's so good!! The cookies were just made, nice and warm. Delicious!!!

The website online said that they were still baking when in reality the delivery girl was banging on my apartment door & I didn't even get a phone call when it got here. Cookies weren't warm. read more

When I went to the store to order cookies for a future date the girl working that day had no idea how to do it but instead gave me a brochure and told me to contact their website. Upon contact I was told that the person in the store should have known how to do this. On the day and time the cookies were supposed to be ready they were not and when I got them to our event they had given me 6 less cookies than what I had paid. I contacted Insomnia Cookies and they offered me a coupon for 6 free cookies upon my next purchase from them (they really weren't free because I had already paid for them so not much of a deal considering I'd have to purchase more cookies to get back the cookies I did not get in my first order). I finally told them to give me a refund which they did do. The cookies nothing special except the were warm. There are much better choices and lower costs in town and I won't be going back read more

We tried coming here for a desert after dinner. Parking is near impossible, but it's understandable. Once we got in the kid behind the register had money all over the counter and told us to come back in "5-10 minutes" as they were in the middle of a shift change. Great idea on a place but wasn't a fan of the "help".... read more

My friends and I had problems ordering online so we called, assuming that our internet was the cause of the problem. We were then hung up on in the middle of ordering. Cookies made of processed, frozen dough are not worth this much trouble. read more

I just went inside Insomnia Cookie and I waited for 5 minutes with nobody there at the front desk to help me. I called out "hello" many times, but nothing. I'm very disappointed because I had heard of how good the cookies were. I wish I was able to try them for myself for the first time. I will probably never be back because of this first horrible experience. read more