We were greeted when we entered. It was only one young lady working! It was a group of about five ahead of us. She started working on their order and then assisted us. Although she was busy and diligently working but she was very attentive, kind and even gave us suggestions when we inquired. Once she took our order she completed the first groups orders and began working on ours. She was very efficient! It was my Mom and her finance's first time trying insomnia and they enjoyed it. The cookies and brookies were good! We enjoyed our order! I look forward to trying it again as this was only my second experience! read more

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Review Visit: March 15th, 2015 Late. Night. Cookie. Shop. That is exactly what Insomnia Cookies is. No serious, they sell cookies til about 3am. Now I am not sure how the great idea came about to sell cookies until 3am, but I love the idea. I have never been there that late, but I can vouch for the deliciousness of the cookies. They even warm them up for you before they hand them over. If you consider yourself a cookie lover and you have not tried one of the 80+ Insomnia Cookies in America.... do it now. It's fine, they will still be open by the time you get there. Also, if you see magnets behind the register, ask for one. I have one on my fridge and it was free of charge (your mileage may vary though). read more

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The cookies are delicious for sure! But the price? Wow... really steep prices. The service was fine. I loved the chocolate mint cookie- for sure the best of the bunch. Truly I think there are better places to support if you're going to spend this much.. read more

Insomnia never misses! The cookies are always fresh and tasty! I love the service is so chill and laid back.

Unfortunately, the service at this location was very disappointing. The man at the cash register was quite rude. When I told him I wanted two cookies, he just stared at me without saying anything. I then specified: one S'mores Deluxe and one Chocolate Chunk. I also asked for two scoops of ice cream, but again, he said nothing. I stepped aside to read the ice cream flavors--one of them, Dreamweaver, was easy to say, but the other (something like "Caramellainaire") was difficult to pronounce. At that point, he said something like, "I don't know what you want," in a dismissive tone. My daughter had to step in and pronounce the name for him. Additionally, I expressed the difficulty I was having with pronouncing the name and he replied with, "It's really not hard to pronounce." It felt rude and dismissive. The entire interaction felt cold and uncomfortable. We left wondering if he was just in a bad mood--or if we were being treated differently because I'm an Asian immigrant. Either way, the experience left a sour impression. read more

Highly recommend these cookies. My daughter was just talking about wanting to try these cookies and low and behold on a university visit we passed insomnia cookies made a uturn and bought the best cookies i have had in a very long time. They were warm and the texture was perfect! crispy on the edges and soft and chewy in the middle. The salted caramel deluxe was our fave! I would be in trouble if they had a location close to home! read more

Insomnia Cookies - a box of cookies - Food Delivery Services Near Me - Normal, Illinois

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Over cooked and overpriced in my opinion. I'm not a fan of a crispy chocolate chip cookie. I also prefer semisweet to milk chocolate for the chips. Visiting from out of town. Service wasn't friendly. My husband got the snickerdoodle which was better than the chocolate chip. I did however taste a bit of almond extract in it which I haven't experienced before but that was okay never the less. I didn't eat the edges they were too hard. read more

Insomnia Cookies - Way too crispy. I only ate the middle - Food Delivery Services Near Me - Normal, Illinois

A must go to place if in Normal. We stop there. Cookies are warm and soft and taste so darn good. Gonna get some this coming weekend.

We were looking for a birthday treat for my husband's 75th birthday that the grandchildren would also enjoy and tried ice cream sandwich cookies at Insomnia Cookies. They were great! We could choose our cookies and ice cream or icing filling according to preference. read more

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Cookies cookies cookies, the love for anyone that's addicted to cookies. My brother in law was visiting and decided to stop by and see what the hype was all about. I didn't get to eat the cookies till the next morning but they were so so so so good! Moist and soft. My personal favorites red velvet cookie with macadamia, second runner up chocolate chip and he even got me an m&m one. Loved them amazing cookies and must try! P.s yes I ate the cookies and decided to take a picture later! read more

Insomnia Cookies - Food Delivery Services Near Me - Normal, Illinois

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the cookies aren't that bad but in general the location offerings are just a massive disappointment - every single time I consider ordering a treat from here, I get excited at the cookie selections then it changes to this location's choices and its all the most basic of flavors with none of the specialties. It feels like its really rare for this location to actually make the unique flavors and it's such a shame because nothing else they offer is worth their cost when I could get more choices elsewhere. Idk if its the franchise owner's decisions, or someone at corporate hates this location, but they really need to start getting more of the flavors that the Insomnia Cookies website says are offered everywhere else read more

Great place for cookies: I usually just order snickerdoodle or chocolate chunk. I've tried all the flavors and these two are the only ones I truly enjoy. Reason for 4 stars: Customer service skills could improve ALOT. I've gone multiple times and every time cashiers are just hanging out in the back talking amongst each other and seem annoyed when you order. read more

This could have been a 1 star situation or even a -1 but this team made a bad situation epic! Having a few people over for a bday and the delivery had specific instructions to be here at 5pm at 5:10 I was annoyed and I called. There was some confusion and the giant cookie was not delivered. The gentleman who picked up my call refunded my order and then comped two cookies that were delivered within 20 minutes. He apologized for the mix up and solved the problem. Good work!!! read more

I prefer crumbl cookie over this any day. I've never tried this place and the lady didn't seem so happy to help me.

Great cookies and very fast & great service!! Always fast getting waited on and served with warm yummy cookies.

The cookies are amazing here. They are warm, gooey and satisfying. I absolutely love coming here for cookies. This is a great place and if you like high quality cookies, you need to try it. read more

Nothing didn't have ice cream in all honesty didn't have much to offer that was on the menu. Spent way to much money on cookies that we just had to settle with. read more

Omg. Hubby and I stopped for an after dinner treat. They did not disappoint. Tried the triple chocolate chunk and peanut butter chocolate. Both were amazing. read more

Insomnia Cookies - Peanut butter chocolate - Food Delivery Services Near Me - Normal, Illinois

walked in Saturday evening and was told they weren't taking orders. No reason was given so I guess they just didnt want my business?

These cookies are so much better than Crumble! I will sing my high praise for this place. I had their salted caramel deluxe cookie and it was wonderful. I would say it is expensive, but it is way worth it. read more

A trip to BNL is not complete without a visit to Insomnia. It's location is perfect. It is conveniently located near the Amtrak station and the Children's Museum. Making it easy to grab cookies before boarding a train and enjoy a brownie or cookie after a fun time at the museum. My go to order is always three cookies. Two of them are the same every time, because they're my favorites. I love their Chocolate Chunk and White Chocolate Macadamia. On this visit, I choose the M&M's as my third. I love M&M's! I always add them to my concretes and blizzards, so why not have them in a cookie. It was delicious. I couldn't wait to get on my train, so I could start enjoying my sweet treats. A single serve bottle of skim milk was the perfect accompaniment to these cookies. Being made in small batches, you know that Insomnia Cookies will always be; hot, moist and fresh. Will I return? Yes, every time I'm in BNL and I'll continue to visit the locations in STL. When: January 17, 2017 Why: Cookies for train ride. read more

i ordered a delivery service from here for my friend and they never delivered it or called me or my friend and no one received my $40 cookie order read more

I went to ISU and this spot was never there. Our late night spot was Gumbys! LOL My sister is not at ISU and told us about this place. I like the idea of it. Warm cookies ready for pick up or delivery at any hour of the night! BUT I don't usually crave sweets after drinking its usually savory foods. We got a couple different cookies when we were there. I got the sugar and I wasn't very impressed with that one but I did LOVE the deluxe triple chocolate chunk cookie. I would go back to try a few more on another visit. The service was ok. Nothing out of the extraordinary. Our cashier wasn't too enthusiastic but not as annoyed as some of the other reviewers have stated. read more

BEST late night craving cookies. Less than 10min from both the HewMan and Watterson dorms.

This place is an awesome addition to Uptown Normal! First, it could not be located in a better spot! It is right in the heart if ISU campus, next to the train/ bus station and right by the Children's Discovery Museum! Second, I find the concept to be a stellar idea. You want cookies? Have some! You don't want to bake cookies? So don't. Order them. I especially like how many options there are. Just call, head to the website, or of course download the app! Giving them a heads up let's you skip the line which is nice since it seems to really be catching on. Why wouldn't it? Personally I ordered a Snickerdoodle, a White Chocolate Macadamia Nut and a Chocolate Chip. You can enjoy 3 different types of cookies without having 3 batches sitting around tempting you. Don't worry, I shared! They have more than just cookies! They also have ice cream and ice cream sandwiches! It sounded really good but I just got the cookies. So next time you get a cookie craving... Check them out. Grab some milk or add it to your order and enjoy cookies! Whether it is 12pm... Or 3 am... They will be hot and ready! read more

Insomnia Cookies - Snickerdoodle, White Chocolate Macadamia Nut and a Chocolate Chuck - Food Delivery Services Near Me - Normal, Illinois

OMG!! Discovered Insomnia when here for a conference.. Highly recommend!! Ooey, gooey, warm cookies are the best. Add ice cream If you'd like. If this place existed when I attended ISU, I would have been in trouble.. read more

Insomnia Cookies - Ooey, gooey, warm Smores cookie... YUMMM!!! - Food Delivery Services Near Me - Normal, Illinois

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Ordered a birthday cake cookie and was extremely disappointed by the quality of the customer service and quality of the service. Our cake was stuck to the cardboard disk under. We called and received no compensation for a ruined birthday party. read more

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This smelled wonderful as walking in. Awesome cookie choices. We got this salted caramel cookie to share it was AMAZING!'

The cookies here are tasty AF. That's it, that's the review, they are the best cookies warmed up ever.

I'd sell pretty much sell any part of my body for one of the peanut butter cup cookies but not today. that gunk was saoft as funk and it make my cavity huwt :( read more

Stopped here off a whim. We were looking for some sweets after a late dinner. I'm really glad we stopped. The cookies were fantastic and warm! Nice selection of cookies read more

These are the best cookies ever.....the cashier was super busy by herself on parents weekend at ISU but still managed to give us superb service.......I wish I had one near my home. read more

Insomnia Cookies - Food Delivery Services Near Me - Normal, Illinois

The cookies are phenomenal when warm. Still good when you eat them the next day but not even close to when fresh so eat one before you leave the store. Yum! read more

My friend lives 4 minutes away by car from this store. We ordered two cookie/ice cream sandwiches. They delivered it to us within 30 min, but we checked the bag too late (our fault) and there was no ice cream. We called the deliverer back and he told us to call the store itself. My friend called back and they seemed to not give a care in the world- 20 minutes later comes our ice cream.... There was nothing given to us for the mistake or the wait- let alone an apology. :( read more

Love this place could eat it everyday. The works are also very nice and quick with service.

Enjoying my first delivery from Insomnia Cookies. They are delicious!! Soft and fresh! I loved the little tracking app. I'm easily amused. The cookies were reasonably priced. I'll be ordering from them again. :) read more

I had ordered 6 cookies at 8:30 PM, where the earliest delivery time was 11:15. By 12:20 AM I finally decided to call the store since I received no updates on where my cookies were. After being on hold for 15 minutes a worker answered and was very rude and just told me that they will be on the way when the next driver gets back to the store. It's now 1:30 and still no delivery. Very poor tracking app as well. read more

Had a birthday cake cookie ordered for a delivery. The store didn't reach the person and therefore didn't make the delivery. I was not notified. This happened to be family so I asked if they received the delivery, otherwise I was out the money and no one let me know. Expected a text if not delivered or an email! read more

If only zero stars were a possibility... We experienced terrible service at this location. Apparently, the cashier had a problem with my husband's race; the cashier was rude to him, messed up my husband's order of 3 cookies intentionally, and when I tried to politely correct the order the cashier belligerently argued with me, then slide the bag of cookies to me and shooed us out the door. It's a shame that such an intolerant employee can ruin a fun, casual dessert stop. We've been to a couple locations in the Akron area and think the cookies are pretty awesome when you want a sweet treat. read more

Amazing service with Insomniac workers, although there isn't a direct line to call back if something is to go wrong the help line is more than welling to refund you or get you double the cookies you ordered. The cookies are amazing, from s'mores to their double chocolate mint every cookie shows up warm and delicious. Their app allows for an amazing point bonuses and deliveries usually show up quicker than expected. I've gotten multiple people onto the Insomnia craze and everyone says that all their friends love them too, it's a great thing to see the looks on my friends' faces when I order a specialty combo of cookies delivered and all of sudden there's a knock on the door with a box full of warm cookies and a bag of cold milk. A++ read more