The staff at this location were super friendly and helpful even though they seemed to be understaffed a bit. These cookies are always good and we love Insomnia because they also have a great Gluten Free cookie available. After work hours, this location feels a little "in the middle of nowhere" because all the shops near it close for the day. read more

Insomnia Cookies - Desserts Near Me - Charlotte, North Carolina

Came in kinda late but they are open until way late. Cookies weren't as of good quality this go round especially the snickerdoodle.

Oooooo what a great spur-of-the-moment idea on a Friday night getting into town. Walked here around 830-9pm before the rush post basketball game. Had 4 gluten free cookies left! Snagged those for our ice cream cookie sandwiches with mint chocolate chip ice cream. Devine. Best idea ever. Staff was great, super helpful, and communicative. Great location too! read more

Insomnia Cookies - 2nd floor - Desserts Near Me - Charlotte, North Carolina

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It may feel like I went out of my way to drag a business for a sub-$5 purchase but I was really looking forward to this cookie to brighten my day, so this was not an emotional-support-cookie experience and I think we should all be a little more honest about things that let us down, call it my everyday-Festivus with more festive airing of grievances. If you just want a cookie, you are going to have a different experience than me. But if you have it built up in your mind that this is an emotional-support-cookie, then you are also going to be right back here with your own dour one star review of this joint as soon as you can get back to the public library computers. This location of the chain was located on the second floor of the Trade St open air mall anchored by the Bowlero, which is bowling mixed with Mountain Dew. As I rode the escalator up I expected it to be cookie time, post-haste. As all the best media you can consume these days (like Brightburn) my dream quickly turned into a nightmare. It was a gentle enough transition at first, but at a certain point you really need to hold on to your hat, Margaret. As I walked in the only worker in sight was arguing with the only customer at the till, and it had a very boyfriend/girlfriend type of vibe to this particular argument. When I walked in it felt like all of the air went out of the room. The gentlesir quickly stomped out. I ordered a matcha cookie, whilst the cashier had that look shooting daggers at you like she wants you to leave, simply for you existing in her approximate vicinity while she was going through something. I should have read more into the look as divine phenomena or a warning to more tightly clutch my Hello Kitty backpack and run back out the other way; but I really wanted that matcha cookie. A few weeks ago in YVR I had an incredible matcha cheesecake donut from the legendary Lee's Donuts of Granville, which unlocked new matcha-in-foods potential for the rest of my life. This matcha cookie was supposed to match that energy from Granville. I had other bidness in CLT besides this cookie but this cookie was at the top of my list for personal stuff, so it was of-importance to my travel diary, rather than bumbling in off of the street just needing a jolt of sugar to continue on about my other bidness nearby. The cookie was small, which was merciful once you taste it so you will not be too wasteful once it immediately hits the rubbish bin. It was slightly larger than a Chips Ahoy in circumference. It was also dense. Very greasy, it soaked the paper sleeve as I walked less than five minutes back to my hotel room just in time for the terrible first bite to briefly ruin the beginning of a Rick & Morty episode. One bite cookie review: it has no smell which is odd for a cookie since cookie aromas are everything if you have ever visited a Levain; it tastes like dirt, which is not a good thing as far as this non-worm reviewer is concerned; and it has the consistency of hard-packed sand from the beach. Whichever daedric entity did this to besmirch the good name of cookie-kind everywhere (from my Simon-logic Oreos to my Arthur James Seuss doubles at Levain) committed a war crime on all cookiehood. This cookie is literally so bad I don't see how Insomnia became a chain out of it, unless there is a market demographic that likes a smell-less, sandy consistency, cookie that tastes of dirt. Charlotte elevated Bojangles into a national chain normal people actually want to eat at; your average Charlottian (Charlottini?) has to have common sense when it comes to food, so what happened here? Service was terrible. No ambiance. The worst cookie I have ever had one bite of and instantly binned the rest, banishing this monstrosity to the shadow realm far away from the finer cookies that occupy space in my life like the Halloween Oreos, the double at Levain, and miscellaneous. Charlotte is a beautiful city so you don't want anyone to judge the city and the people on a single experience here. But come here if you hate good, beautiful smelling cookies and want to torture yourself. Pretty sure Taylor Swift's Tortured Poets Department is about the time she ate a cookie at this dreadful shop of cookie tortures and likewise she regretted it, nay even felt tortured over the experience, even though it cost less than a sawbuck. read more

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Both of the people were so patient, I wish I could remember their names so they get prizes but their assisstance and humour was pheenomenal. Idkkkk maybe I go back next week it hits the sweet tooth even tho I'm at the dentist. read more

I was up late one night had a sweet tooth went downtown to insomnia cookies staff was pretty cool cookies were amazing

Location is one of the few remaining open store fronts in epic center. It's a pricey cookie but served warm and tastes good. The ice cream wasn't overly special but did add more flavor to the experience. Inside is small with only 4 stools at a single top bar by the entrance to eat within the store. read more

Insomnia Cookies - Cookie with two scoops - Desserts Near Me - Charlotte, North Carolina

When my wife and 2 girls arrived the place was packed. Maybe 20-25 ppl in a tight space and over half had already ordered. We waited about 20-25 minutes before we were able to order then after our order, another 30 minutes before we got the order. AND the cookies were already in the cabinet up front by the ice cream. We ordered 3 chocolate chunk cookies and 4 scoops of ice cream. It was ready as soon as we ordered it and we spent around one hour in this place on Saturday evening and the cookies weren't even warm when we got them!!!! I'm sure this isn't reflective on the entire brand but this location needs to work on their processes or the people working them... The ice cream was good tho! read more

This was my second chance trying insomnia cookies and in a different state and I must stand by my original review, it's just not it for me. We ordered a variety pack of about 5-6 cookies and after one bite of the white chocolate macadamia (my favorite type of cookie ever) I was like nahh these cookies just don't do it for me. I think the only positive concept is the fact that they are open late so if you have a sweet tooth, there's an option to satisfy but outside of that I probably wouldn't buy these again. My cookie was pretty dry and didn't have the soft, sweet flavor of a white chocolate macadamia cookie that I would get anywhere else. My friend are the other cookies and said it was just okay but I don't think it's anything he work rant and rave about either. Based on the reviews in seeing, it doesn't seem like I'm the only one who feels this way. read more

Quality and size is now disappointing. Cookies had an odd chemical smell to them and were much smaller than previous.

Fresh cookies and ice cream, bright and open space inside quick and fast service, just bad parking setup.

great service fro the front staff. cookies were amazing i would try it again i Would tell my friend about it

Hours are wrong. Walked over to find them closed at 11. Ran into another couple who did the same. Never fun when that happens

We loved the cookie from here. The last was honest about the wait time with my selection and the cookies were nice and warm. Really appreciate the side chart they had at the order counter too. read more

Overpriced okay cookies. Last time I ordered, they were very light on ice cream and were out of brownies. Ice cream is fairly average. I'd say best bet is to make your own cookies from the store or a recipe, and buy average ice cream, and you will have a tastier time read more

Figured I'd get the 6 cookies and 2 scoops of ice cream. After further thought, I decided 3 scoops would be great! Either way, 26.69 later I get the smallest 3 scoops of ice cream ever. And the cookies? They're about the size of a silver dollar!!! Overpriced absolute trash! read more

so we were down to the epicenter waiting to get into the bowl-a-rama when I got a hankering for a really spendy cookie, luckily Insomnia was nearby to take care of that! I ambled over to have a look at the display case and menu board and opted for the four dollar choco-chunko and headed back into the heat with my prize which rapidly became a melty mess of chocolate smears inside the cookie pouch... the fun-zone was a shambles when we arrived so while mr. matthews made a few phone calls I cleared off a table and chair to sample my goods. I am confident that in its original form and venue the cookie was of high quality and quite delicious, in its current state of disrepair amid jumble and debris it would rightly considered frivolous (but still delicious) and so, alas, I must look elsewhere for a more cost effective sweetnesses. read more

Insomnia Cookies - quite possibly the same day... - Desserts Near Me - Charlotte, North Carolina

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I filed a complaint over two weeks ago and have not received a response. The employees were rude, they had kids in the floor playing with toys and trash everywhere, employees friends were doing nails in the only couple of seats available. Cookies were cold and order was wrong! Too expensive to not be spoken to or your order correct! read more

These cookies are really good . The store itself is nice and clean... and obviously smells delicious. I thought the milk was too overpriced though.... almost 4 dollars for 1-2 dollar bottle of milk but I get it. Anyway, it's not somewhere I'll frequent often but I'll stop in from time to time to grab a chocolate chip cookie . Also, The staff didn't really greet us. Maybe they had a long day. read more

Insomnia Cookies - Desserts Near Me - Charlotte, North Carolina

The food was something to die for, my girlfriend talked religiously about them leading up to vacation. They lived up to expectations 100% but service was tacky. They had at most 3 people on shift, one in the front while two in the back yet the wait for three cookies was over 45 minutes long, the front end server running to and fro gathering orders in the back. At one point authorities walked into the kitchen and left within a 15 minute window of utter silence as there was no music in the waiting area. The cookies made it the 2 stars though for sure read more

5 star drops mic.. I love insomnia cookies. It is nothing like having hot cookies delivered to your door. It is an experience. If you live Charlotte and have not tried Insomnia... what are you doing with your life?!? Love. Here are my favs: Peanut butter cup deluxe cookie Chocolate chip Oatmeal raisin read more

First of all horrific service.The workers are moving like SNAILS.They don't look at you or ask to take your orders. Besides having to wait in line they take my order wrong .For 12 simple cookies I didn't ask for they took 1hour to come out and she clarified it would've 12 minutes!!! IS THW WAIT WORTH IT ????MOST DEFINITELY NOT! They have no public restrooms so read more

Insomnia Cookies - Waiting . - Desserts Near Me - Charlotte, North Carolina

Is there anything better than warm cookies? This takes me back to college. The cookies are gooey and absolutely delicious. And now you can add ice cream too! I will say, while both the ice cream and cookie were awesome, I probably wouldn't put ice cream on top of the cookie again because it made the cookie harder than it usually would be. I got the snickerdoodle cookie with blueberry cream pie ice cream. Both were incredibly delicious flavors. I will never be able to walk by here without stopping in for a warm, gooey cookie! read more

Insomnia Cookies - Snickerdoodle cookie with blueberry cream pie ice cream - Desserts Near Me - Charlotte, North Carolina

ordered this off uber eats, took 3 hours to deliver , forgot our add ons on a brownie, and there was a piece of tape in a cookie. horrible experience read more

They make you wait up to an hour for a fucking cookie. For some cookies that sit out for the lobby to breathe all over. read more

Insomnia Cookies - a pan of cookies on a counter - Desserts Near Me - Charlotte, North Carolina

excited to try this place, but customer service was trash. These people are so rude every single one of them never go back again.

I am passing through Charlotte and had a sweet tooth so looked up dessert places and saw Insomnia Cookies. I love insomnia cookies and had such a great experience at the Charlotte uptown location. Antonio was working the front and greeted me when I walked in with a big welcome. The type of cookies I wanted (classic with m&m's) was almost done baking and he advised me it was going to be just a couple minutes before they finished up which was no problem at all. As I waited he continued to greet and talk with all the other customers that were walking in making them all feel welcomed. I was impressed with his customer service skills and ordered an ice cream sandwich while there to eat while I waited (which was delicious!). I highly recommend stopping by if you are looking for a late night snack! read more

I had happened on the sign for Insomnia cookies and made a mental note to go check it out sometime. During yesterday's "cats & dogs" downpour, I decided to wait out the rain and stop in since it was on the way to the light rail station. I held the door open for a father and his daughter (also having the same idea as me). So I followed them into the nice (and dry) shop filled with the aroma of baking. The shop itself is pretty minimalist..... a few counter seats jutted up against the windows and lots of open space. We were greeted by the staff. Both of us did not know what we wanted so the staff patiently waited as we perused the menu. She did interject and help the father/daughter duo in front of me.... they were blocking my view, but there's a "live" cookie display at the counter so you can choose your treat of choice.... just remember the top row are the "deluxe" cookies. I basically got a six pack hoping to share with family that is visiting.... unfortunately I ate 4 of the 6 cookies by the morning :( Oh well... Just means I need to come back and try their ice cream sandwiches (ice cream book-ended by their cookies). I'm looking forward to that mess. I was telling the girl that I have to ride the train and I didn't want to be dripping all over people. Come to find out, they do deliver cookies! ($10 min order with a 1.99 delivery fee). You do have to be in a 2 mile radius of the EpiCenter. read more

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I think Insomnia cookies is the perfect addition to the Epicenter. What better to have after a late night in CLT, hot and fresh cookies that may or may not include ice cream! I actually went during my break while volunteering downtown and grabbed a white macadamia cookie and picked up a mint cookie for a friend. I mean who can say NO to a freshly baked cookie straight from the oven, so no compliants here. The space was clean and the staff was friendly as well. read more

Insomnia Cookies - Desserts Near Me - Charlotte, North Carolina

I waited 3 hours for my order to get delivered with instructions to call me when the delivery person arrives and no one called. I received a text that they were delivered. I live in an apartment they were left outside in the rain on the sidewalk in front of my building. I give a 2 stars because the cookies were okay just poor delivery service. I would recommend to go pick up your order instead of delivery. The box was a thick cardboard so by the time I got them the rain didn't do too much damage. read more

Didn't even look at us when we came up to cash register. As a matter of fact...didn't say a word. Better service would be a better cookie.

Had to see what the hype was all about and I will say that they live up to it! Those were some of the best cookies I've had. Warm and soft, they particularly melt in your mouth. I ordered the snickerdoodle and chocolate chip. Both were delicious and I had chocolate all over my hand because it was so warm and gooey. Located on the second floor in the Epicentre it's really easy to find and opened until 3am it's in a great place if you have a sweet tooth after the bar. Been here twice during the day and it's not busy at all, both times I was the only one that was there but the cashier was readily available to assist and get me in and out. read more

Insomnia Cookies are some of the best! This location is convenient especially after a night out at the Epicenter. Whenever I've gone, they've been well-stocked with cookie flavors and fast service. I do wish they delivered to a wider radius because I would probably order even more often. Like most, I fell in love with Insomnia while in college (Athens, GA) and haven't been disappointed yet! read more

Insomnia Cookies - Desserts Near Me - Charlotte, North Carolina

Very good. They were nice and warm, we appreciate that they are open late so we got a nice snack on our walk. The reviews made me nervous for the customer service but the two girls who were in there were super nice to us ‍ very helpful with recommendations! read more

What a yummy and perfect late night snack. We stopped by here after a movie night in the area. There were quite a few people inside. The young lady at the counter was extremely friendly and helpful. They have ice cream and about 10 different kinds of cookies. You can make cookie sundaes or cookie sandwiches. read more

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I ordered for a group. The delivery took three times longer than promised. Most of the group had left by the time the cookies arrived. For the unreasonable price, I expect much better service. read more

March 12th placed an order for delivery. This location of Insomnia is absolutely the worst. I've been waiting nearly two hours with no update. Other locations always delivered hot cookies with no problem. This one has failed more than once. Sadly disappointing. read more

The cookies are not very good. Snickerdoodle tasted funny and were under cooked. Not ordering from this place anymore!

This cookies are ridiculously good. I have heard about them, but when you have a pipping hot cookie fresh to order.... it's nothing like that. The red velvet was my favorite out of all the ones I tried. The second runner up was the chocolate chip chunk. They could have better customer service. The people there didn't mail, greet you, or even seem interested. Customer service is where they lost a star. This location is small, but built to eat your sweet treat and leave. Came in a Saturday night and it was packed with a line out the door. Perfect place to have this cookie shop. It's at the epi center with restaurants movies bars etc. I didn't get a chance to try my cookies with ice cream, but I will next time. This time I had to figure out of it was even good or not. read more

Insomnia Cookies - Red velvet - Desserts Near Me - Charlotte, North Carolina

I am a big fan of Insomnia Cookie and their treats. However, today, January 7th, around 5-5:30, I came into the Insomnia Cookie that's located on 210 East Trade St. with my family and it was a bit packed. I'm assuming there was a coaching conference in town and some people had an order of cookies, so customers were waiting for a big order to be fulfilled, along with their own. Everyone one was patient and respectful, however the young lady that was on duty was not. A few of us were new to Insomnia and they were asking her questions for clarity. She was very dry and rude. She even went as far as to say there was a specific item they didn't have, but was seen eating it. I don't know the young ladies name, because she wasn't wearing a tag but I believe she's African American, between 5-5'2, her hair was pulled up in a ponytail and she wore glasses. If it wasn't for my boyfriend really wanting to try the vegan cookies, I would have not spent my money there. She made a lot of us feel uncomfortable and not wanted. I'm not sure how you will handle the situation, but for future references, she needs to work on her customer service etiquette and her patience. If we were able to as customers, then she should have been more than capable. Hopefully, no one else feels what we felt today. Good day. read more