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    Insight Communications

    2.1 (17 reviews)

    Services - Insight Communications

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    Connected Life by Cincinnati Bell

    Connected Life by Cincinnati Bell

    (4 reviews)

    Anderson Township

    This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

    Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

    Verizon

    Verizon

    (40 reviews)

    $$

    Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

    We bought two new phones. Fuller was a great help. He worked out a way for us to get our new…read morephones without an increase in our bill. He helped us to transfer our data and was great at explaining things to us.

    Cincinnati Bell Store

    Cincinnati Bell Store

    (10 reviews)

    I ordered Wi-Fi only. He showed up and he installed my Wi-Fi into my phone Jack. I asked him why he…read morewas doing that. I said right over here is the place that I had it before with another company. He said. Oh no, this is what you ordered. I said, well over here is where I had my Wi-Fi hooked up before, like I said. He said no, this is the way it's supposed to be hooked up. So it took me literally 5 minutes to sign on and then every time I wanted to do anything after that, like watch a video? LOL the little hourglass would show up. I called them, I said I'm bringing it back. I don't like it. When I brought it back, the man said this is nothing more than dial up. This is really slow. Why did you order that? I said I didn't. I said the person that took my order ordered this. I didn't tell them I wanted this. He said. Yeah, that figures it happens all the time. He said it's a language barrier. Yeah, isn't that strange. Why do we have a language barrier? I live in the same country I was born in. People here should understand what I'm saying. Maybe it's because they're not here, they're somewhere else. What do you think? To add insult to injury, they sent me a bill for $125. I called them and told them I wasn't going to pay it and why, they said, Oh yeah, that's fine. And they took it off. Never again. By the way, this company is now known as AltaFiber.

    Their website was very misleading. making me think I was signing up for Fioptics. only to find out…read morelater it wasn't available in my area. And then they had the audacity to try and give me a 5 meg line for the SAME PRICE. I immediately canceled.

    Insight Communications - isps - Updated May 2026

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