We had trouble with the Spectrum app so I called and spoke to a rep that tried helping (about 20…read moremin) and we got disconnected and he never called me back. I called again and a lady said I can fix that and put us on hold (for more than an hour, we were curious as to how long it would last ) Called back again and thank goodness we got Franklin on the line and he squared us away within 15 min and is emailing me problem shooting instructions for future use. Kudos to this gentleman he was very informative and professional. The 5 stars are for Franklin.

Continued fees being added. Customer service agents tell you one thing and do the opposite. Poor…read moreequipment guarantees. Not willing to work with the consumer. Internet: breaks down consistently. Techs say they are upgrading equipment, still breaks down. Consistent pricing, coverage, and equipment very poor.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.

Friendly, helpful, honest. We already had an antenna, but it stopped working. Although estimate…read moresaid repair could go as high as $300, Luis found problem quickly and only charged $60!

From the owner: Our Business specializes in Cable, Ota Antennas and Wireless internet and Google Products. We…read moreprovide same day to next day installation or Services. We like to make our customers feel noticed and most important to us.

Why am I not surprised they get such terrible reviews. They…read morekeep raising their prices substantially over time. They block shows that your previously recorded that you are supposed to have access to for 9 months, with no warning or explanation. Their websites "Feedback/complaint " page NEVER WORKS" and they are impossible to get by phone. Company's don't want the real feedback they deserve. Use any other service except for this one. I've had it.

Installation was sloppy and trash/ wrappers left in yard. Could have done a better job with wiring…read more Sticking up out of gutters. Left before checking about programming. Had to call to get channels set up correctly. Receivers were unable to connect to optical in/out on soundbars. Had to purchase adapters. No need for adapters with previous carrier. May have changed mind about switching to Direct TV had I known this.