We had trouble with the Spectrum app so I called and spoke to a rep that tried helping (about 20…read moremin) and we got disconnected and he never called me back. I called again and a lady said I can fix that and put us on hold (for more than an hour, we were curious as to how long it would last ) Called back again and thank goodness we got Franklin on the line and he squared us away within 15 min and is emailing me problem shooting instructions for future use. Kudos to this gentleman he was very informative and professional. The 5 stars are for Franklin.

absolutely awful and I can't even fathom how internet can be this bad. Upload speeds are always at…read morethe lowest point and connection drops everyday. NEVER will I use spectrum as a provider again once I move from my apartment in 2 weeks

Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

We bought two new phones. Fuller was a great help. He worked out a way for us to get our new…read morephones without an increase in our bill. He helped us to transfer our data and was great at explaining things to us.

I CANT SAY NO STARS, BUT I CAN SAY..... NEVER USE THEM!!!!! customer service is AWFUL!!! I have…read morenever been so disrespected on the phone, was told "you wait for me to finish, what I am saying to you" I said I am not interested in you selling me more services, I got hung up on. Called back, spoke with another, explained to him also what had occurred, again, "let me sell you more," not interested, hung up on me again, 3rd time call.... Spoke with yet another person "Dave" refused to allow me to speak with a manager, when I asked to speak to one.... "There are no managers available or even able to speak with, they are allowed to speak with costumers however they want without being held accountable.... Durka Durka

if you can, go with someone else. over the last 3 years my bill has slowly gotten more and more…read moreexpensive. all I have is 600 mbps and they are charging me $128 a month. when I started they charged me $74 a month 3.5 years ago. I recently moved and they charged me $100 moving fee when they didn't even have to come out and do anything. all I had to do was plug in a cable. the internet it self is extremely slow. I switched to At&t, got 1000 mbps for only $60 a month. when trying to cancel my service with spectrum I've dealt with 2 different people and both were extremely rude.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

You know they must be a good company when I'm giving them 5 stars while I'm experiencing a problem…read more I've been experiencing a cable outage most of the morning, but Insight's customer service reps are so stinkin' nice and knowledgeable, I'm not even mad about it! They really seem to know what they're talking about, gave me an approximate time as to when I should be up and running, and gave me a direct # (that's right, direct) to call the same rep back if I was still having issues past the time they gave me. In addition, all should know that this is not the first time I've received exceptional customer service from Insight. In the last 10 years I've had them, every time I call, whether it's for an issue, or just to change something on my account, every single rep has been helpful and nice as can be. P.S. By the time I finished writing this review, my cable was back on.

Having never used another cable company, I don't really have a point of comparison. However, I've…read morenever had any major problems with my cable or high-speed internet service. Basic cable and high speed internet run about $70 per month, including taxes and fees. I must say that my high speed connection is really fast and my cable television has only gone out less than a handful of times over many years. Whenever I've need to call customer service for a problem, the person on the other line was usually very helpful and resolved my issue satisfactorily. Customer service for cable is open until late in the evening, while internet customer service is available 24 hours; I'm pretty sure both are based in the United States.

Got a new Moto g 7 plus 2 weeks ago and been in TMobile Crestview hills store twice for some…read moretechnical issues I couldn't figure out .Had two separate young men and they were very professional and fixed my problem immediately. Thank you !

I would not use this store (Crestview Hills). Went to this store on Saturday March 10 to sign up…read morefor the plan at 60.00 per month total on the 55+ Unlimited. Was told if I used over 2 gig data I would have to pay another 10.00 per line per month. I was told it was in the fine print. Two days later looked at T Mobile app and realized I was placed on a 140.00 month plan. I was signed up for an upgrade in addition to the high price plan. Called T Mobile CustomerService and they said that they had no plan that charged 10.00 month additional for over 2 gig data. Additionally, they confirmed I was placed on the higher price plan. Called store 3 times next day to speak to manager. First two calls I was told manager was on a conference call. These were 2 hours apart. When I asked if it was same conference call they stated no. Then on my last call was told manager had left and I should call next day.

Great service. Always a pleasant experience and interaction. Would definitely recommend and use…read moretheir services again!

I would give 0 stars if I could but there's really no option on Yelp to do that. This business is…read morefake and so is the person. She is a con artist who took our laptop to repair and never returned it. She has since then blocked our numbers and has basically run away with our laptop. Don't do business with Rikki Vaydor Vedder.