Continued fees being added. Customer service agents tell you one thing and do the opposite. Poor…read moreequipment guarantees. Not willing to work with the consumer. Internet: breaks down consistently. Techs say they are upgrading equipment, still breaks down. Consistent pricing, coverage, and equipment very poor.

I just wanted to drop off my old router. Only two girls…read moreworking and there was no movement. I guess they think a 2 hour wait is acceptable. Fed up, I placed it on the ground next to the representative. She told me I had to sign in and wait. I work 60 hours a week and don't have time for this nonsense. I walked out the door.

I'm not happy with how long it took to buy phones. Is three hours normal? They were not even busy,…read moreand they had plenty of help to take care of customers.

Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

I CANT SAY NO STARS, BUT I CAN SAY..... NEVER USE THEM!!!!! customer service is AWFUL!!! I have…read morenever been so disrespected on the phone, was told "you wait for me to finish, what I am saying to you" I said I am not interested in you selling me more services, I got hung up on. Called back, spoke with another, explained to him also what had occurred, again, "let me sell you more," not interested, hung up on me again, 3rd time call.... Spoke with yet another person "Dave" refused to allow me to speak with a manager, when I asked to speak to one.... "There are no managers available or even able to speak with, they are allowed to speak with costumers however they want without being held accountable.... Durka Durka

if you can, go with someone else. over the last 3 years my bill has slowly gotten more and more…read moreexpensive. all I have is 600 mbps and they are charging me $128 a month. when I started they charged me $74 a month 3.5 years ago. I recently moved and they charged me $100 moving fee when they didn't even have to come out and do anything. all I had to do was plug in a cable. the internet it self is extremely slow. I switched to At&t, got 1000 mbps for only $60 a month. when trying to cancel my service with spectrum I've dealt with 2 different people and both were extremely rude.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

You know they must be a good company when I'm giving them 5 stars while I'm experiencing a problem…read more I've been experiencing a cable outage most of the morning, but Insight's customer service reps are so stinkin' nice and knowledgeable, I'm not even mad about it! They really seem to know what they're talking about, gave me an approximate time as to when I should be up and running, and gave me a direct # (that's right, direct) to call the same rep back if I was still having issues past the time they gave me. In addition, all should know that this is not the first time I've received exceptional customer service from Insight. In the last 10 years I've had them, every time I call, whether it's for an issue, or just to change something on my account, every single rep has been helpful and nice as can be. P.S. By the time I finished writing this review, my cable was back on.

Having never used another cable company, I don't really have a point of comparison. However, I've…read morenever had any major problems with my cable or high-speed internet service. Basic cable and high speed internet run about $70 per month, including taxes and fees. I must say that my high speed connection is really fast and my cable television has only gone out less than a handful of times over many years. Whenever I've need to call customer service for a problem, the person on the other line was usually very helpful and resolved my issue satisfactorily. Customer service for cable is open until late in the evening, while internet customer service is available 24 hours; I'm pretty sure both are based in the United States.

Got a new Moto g 7 plus 2 weeks ago and been in TMobile Crestview hills store twice for some…read moretechnical issues I couldn't figure out .Had two separate young men and they were very professional and fixed my problem immediately. Thank you !

I would not use this store (Crestview Hills). Went to this store on Saturday March 10 to sign up…read morefor the plan at 60.00 per month total on the 55+ Unlimited. Was told if I used over 2 gig data I would have to pay another 10.00 per line per month. I was told it was in the fine print. Two days later looked at T Mobile app and realized I was placed on a 140.00 month plan. I was signed up for an upgrade in addition to the high price plan. Called T Mobile CustomerService and they said that they had no plan that charged 10.00 month additional for over 2 gig data. Additionally, they confirmed I was placed on the higher price plan. Called store 3 times next day to speak to manager. First two calls I was told manager was on a conference call. These were 2 hours apart. When I asked if it was same conference call they stated no. Then on my last call was told manager had left and I should call next day.

I can't even express the professionalism, communication, expertise levels that I received from…read moreRikki - Rare to come across anymore, but he reinforced my hope for the future lol!! I will be 100% using them anytime I need assistance with my Macs.

I had problems with my laptop and I contacted Short Circuit support and Rikki came out right away…read moreand was very friendly! Took my laptop and contacted me the same day letting me know it was repaired!! Rikki brought my computer back the same day!! I couldn't be happier and will only contact them to have my stuff worked on!!! The price was beyond fair!!