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Cincinnati Bell Store

1.5 (10 reviews)
Open • 10:00 am - 8:00 pm
Updated over 3 months ago

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Verizon

Verizon

(40 reviews)

$$

Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

We bought two new phones. Fuller was a great help. He worked out a way for us to get our new…read morephones without an increase in our bill. He helped us to transfer our data and was great at explaining things to us.

Insight Communications

Insight Communications

(17 reviews)

You know they must be a good company when I'm giving them 5 stars while I'm experiencing a problem…read more I've been experiencing a cable outage most of the morning, but Insight's customer service reps are so stinkin' nice and knowledgeable, I'm not even mad about it! They really seem to know what they're talking about, gave me an approximate time as to when I should be up and running, and gave me a direct # (that's right, direct) to call the same rep back if I was still having issues past the time they gave me. In addition, all should know that this is not the first time I've received exceptional customer service from Insight. In the last 10 years I've had them, every time I call, whether it's for an issue, or just to change something on my account, every single rep has been helpful and nice as can be. P.S. By the time I finished writing this review, my cable was back on.

Having never used another cable company, I don't really have a point of comparison. However, I've…read morenever had any major problems with my cable or high-speed internet service. Basic cable and high speed internet run about $70 per month, including taxes and fees. I must say that my high speed connection is really fast and my cable television has only gone out less than a handful of times over many years. Whenever I've need to call customer service for a problem, the person on the other line was usually very helpful and resolved my issue satisfactorily. Customer service for cable is open until late in the evening, while internet customer service is available 24 hours; I'm pretty sure both are based in the United States.

Cincinnati Bell Store - televisionserviceproviders - Updated May 2026

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