Customer service and communication A+! Highly recommended and will do business again…read more Got a front and back camera installed along with a Google nest doorbell and Google nest thermostat.

Like every home owner my husband and I settled for a Ring camera. It's been exactly 1 year and 1/2…read moreand guess what?! Our Ring camera decided to have a mind of its own. Frustrated with Ring saying that it's our WiFi (when it's not) we decided to hop on the ADT team. First thing I noticed was the camera quality: no glitching, no delays, and the clarity is out of this world! Our installer Daniel did an awesome job: CLEAN, efficient, and btw exposed wires drive him crazy!! :) The service my husband and I requested was all met and more! Thank you Eric and Daniel! If you have a home or just moved into a new home... please consider ADT! Eric is very helpful and HONEST! Thanks guys!

I was in the middle of a project and reached out to just have Jays take over. Instead of selling me…read moreon the job, he walked me through how to just finish it. Stand up company.

Fast service, responded quickly, totally reasonable price, seemed like a really honest company…read more Would highly recommend.

I'll save you some time: stop looking and just book with Security Eco. We contacted a few companies…read moreand had very different experiences: one tried to push solar cameras, another talked about opening up a bunch of walls and patch repairs, and another gave us a crazy high quote. Security Eco was quick to respond and had the best prices. The team came out and installed the four wired cameras and NVR. The installers were efficient, wired all the cameras without making large holes in our walls, and made sure we were happy before they left. I'd definitely use them again if we need another install. Thank you!

Found Security Eco on Yelp. Very helpful. Very professional. Got the job done right. Great follow…read moreup. Excellent customer service.

Our business recently moved into another location, and we decided to use Homestar Security (again)…read morebecause our first time working with them 3 years ago was wonderful. Brian responds quickly, and is very friendly. There was a little miscommunication as to what day and time the appointment was set for, but we were able to work something out. Thanks again, Homestar Security!

We purchased a security camera system from Homestar in October of 2024. Upon completion the cost…read moreof the system was almost $1000.00 more than the quoted price. After some negotiation we came to an agreeable resolution. Recently the system had some problems and I called them for help. They Failed to return my calls promptly. A text message was sent from Santiago (the technician ) setting up a phone appointment to discuss the problem. He never called. I contacted the camera manufacturer and they recommended another company. Secure-Tel came out and fixed my problems. They we're on time and reasonably priced

I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

Updated review: while our alarm system is working well, we've had trouble over the years getting…read moretimely responses to service issues. Usually multiple calls have to be made before getting a response. We did upgrade our system with them a couple years ago, and they were quick to renew our contract then. But when there have been glitches or problems, we find ourselves working through the national center rather than our local providers. We will probably consider a different contractor when we next update our system.

Ryan provided tech support that went above and beyond and had our camera working great after my…read moremany failed efforts to do so. His technical expertise and knowledge of the product was quite evident. Having dealt with other security system manufacturers for years I can't give a high enough recommendation for Ryan and Camstar USA.

I have worked with cam star in the past but today has been the worst experience dealing with…read moreincompetent account mgr sherry that cant even take info down with out repeating 5 times and still gets it wrong. I would confirm everything ten times before they send anything out.

San Marino Security Systems installed both an alarm system and a camera system. After a brief,…read moreunpleasant encounter with the other security company P--t, we realized that we needed a security company that would "not just send a sales person " but a company that would do the job. After all, we are talking about home protection, not selling shoes here. The alarm installers showed up on time, introduced themselves, and were very easy to work with. Thank you, Ulysses, Marlin, and Edison. Then we had San Marino replace our old camera system. They did a fantastic job of getting all the cameras to cover the strategic areas. I was impressed! Thank you Dennis, Victor, and Chris. I will soon replace my alarm system and cameras at my business, and recommend San Marino Security Systems to anyone who may be serious about protecting their home with an alarm and camera system. They are the best in the business!

8:52am, SMSS called to inform me my backup battery was going out. At the end of call, we made…read morearrangements for SMSS to stop by at 5pm to replace the battery even though it's after working hours. 5:20pm, Received a call from SMSS that they're on their way to our house. 5:28pm, Mr. Phil (the Owner) showed up to our house and replaced the battery. He also updated our key pad program and showed other features the security app too. If this is not top notch customer service then I don't know what is.

Be carefully this guy will scam you he charge you and there will be no service and is…read moreunprofessional when get mad he will use bad language and very disrespectful person be advise this guy is a rip off

Outstanding service received with immediate response and solution to my camera problem. I…read moreaccidentally called West Coast Security thinking it was the company that I've contracted with and it turned out to be a blessing in disguise. Jeremy, a member of the family owned busines, is trustworthy, honest and professional. I have made the decision to switch over to West Coast Security based on the one time visit that impressed me enough to make a change. West Coast Security renewed my faith in believing there is ethical, solid and great business being practiced that earn every dollar they make. I highly recommend West Coast Security ! -Yvonne