I been a customer of Infinity since the GE series. I first got a GE Pro Elite with a Watts RO and after about a week the sensors stopped working and they informed me the unit is under warranty, but it would take a week to get the parts in. I accepted that because it started working after they fixed it. 2 months in the units computer board crashed on me and I had Infinity replace my board, which later the plug fried on me. Getting frustrated with this thing I called again and they had to order that plug for me, which by this time the water got hard again. The fix was quick and the water was soft again and I had 4 months of peace until we had electrical problems and the unit lost power. The tech found out the board had electrical issues again and replaced it on the spot. The rest of the year was ok, I understand tech is tough working with, but I never had to spend a dime being in the 1 year part. By the time I was ready for my first filter change, My GE decided to stop softening again, but all the electronics were still working. I called Jerry up and told him what had happen, he has been my go to manager for these issues. He offered me a special deal to replace my old unit and RO with a newer unit. Even after he offered this wonderful deal and even took money off for my stress I was still concerned. He offered me a Kinetico 735 and K5 RO. Before I could say no he mentioned some features and I stopped him as soon as he said no electronics. I of course no brainer accepted that offer as most other options I seen are computer based. 5 months in and this unit is still running strong. The K5 is a monster and I love it. No more tech, no more sensors, no more plugs. I am thankful I continued with Infinity and that Jerry kept up with me through all the pain. I can't review the offer he gave me as it was very generous, but I am thankful he did this for me. The service team has been very proactive and friendly to me, despite my frustration. I love the service and new line of units Infinity offers. Thank you for everything! read more

We recently bought a new home and immediately began searching for water softener systems. I always insist on getting three quotes before making a decision. If a company has a solid product, employs knowledgeable staff, and demonstrates ethical practices, I don't need additional gimmicks. The first company attempted to sell me shampoo and conditioner, but I firmly declined. A few days later, another company came over for a 45-minute sales pitch and quoted a staggering $9,500 for their system. Absolutely not! When I scheduled the final company, I made it clear that I was fully aware of my water quality issues, which is precisely why I was in the market for a water softener. I stated upfront that I didn't need any shampoo or detergent products or a lengthy tutorial. I simply wanted to see how their system worked and how it could effectively improve my family's household. Eddie was impressive. He clearly explained how the system functioned, how often a filter needed to be changed, what to expect in case of a system failure, and provided clear warranty information. His thorough knowledge and straightforward communication made all the difference. With 30 years in the industry, this company didn't need any more convincing. The installation went smoothly, and the technicians communicated with us effectively before and after the process. I highly recommend Infinity Water Systems. Please ask for Eddie, he's very knowledgeable! read more

I have been an Infinity Water Systems customer for over five years. My system is installed outside and I have had no problems with the weather. The brine tank with my system had a lid and no water gets inside. Any time I have had an issue, I was dealt with very professionally. It was also explained to me up front that after the first year there would be a service charge for any calls that required a technician to come to my house. I have found this to be standard for most service companies. I was also told that the cost to replace my filters on the reverse osmosis system would be $119. I was also told I didn't have to use their service if I did not want. Perhaps Daniel S. has never had the exposure to what it cost to have an employee drive a truck to his home to perform service. As a small business owner myself, I know the cost for insurance, gas, benefits, payroll and the other charges that a small company faces. Of course it will cost more than if you do it yourself! Infinity Water has been upfront with me about any costs I would be responsible for and I always have the choice to do the service myself, have another company do the service, or have Infinity Water complete the task. I have always chosen Infinity to do the work and I have not been disappointed. read more

We do not suppose to give even one star, we did not have a choice, reason why we got this system our builder Refferal to us, ever never get this system, for start to install this system at our house very bad not right way to install on of the drain out connection , very badly it will mash & damage our grass & walkway in the front, even some Technician no speak English, for to do right way service , more then four time made appointment, no one sho up all time, no response good also when we called for what happened, all time different people answered & we were getting different answer, sick & tire with calling them, last appointment was this Monday on March, 22 Nd, someone called from their office on March 20th on Saturday, to confirm will be there with our manager, we asked what time, she said they will call you one hour ahead, this is four time same they did no one showed up, we called next day to find out one of the lady answered phone call, her name was alexa , she said let me find out what happened, will call you before end of the day, until now next day Wednesday, almost 11:00, am no one called, now we are really frustrated with this company , will go now to get involving legal advice, what to do next step. ps do not give business to them. read more

We had our water softener system installed through Infinity about 1.5 months ago. Before writing a review, I wanted to see how the system as promised by Mike (Sales Manager) delivers because I wanted to be truthful as there's some good money involved here. So here it is. The water does feel like silk. It really does! When we first started using it, we were amazed at how little dishwashing soap we needed to use to do the dishes. Also, we couldn't tell if the soap was off of our hands or not, because the water felt so soft. It makes you feel as if the soap is still there, but it is just the water. But what I'm most happiest about is this: the dishes are so much cleaner and have a shine and clothes are so much brighter. So far, we are satisfied with what we have. Since we were happy with the system, we also recommended another friend of ours here in Sugar Land. They too got it installed recently and they appear to be happy too. So far so good. read more

I purchased a Coventry home in Katy, it came with a free 3stage drinking water system when I called to activate they send out a representative, when he arrived on our scheduled appointment he came out with a mobile showroom van(very impressive nothing like any other company) to show us all our different options for our drinking water and also provided information on a Kinetico water softener, after talking it over with the wife we decided to buy from them and got a great reasonable price for the reverse osmosis K5 and the Kinetico 2060s. We are very satisfied with the professional advised and great prices from there representative Abel. I will highly recommend this company to all my family and friends!!! read more

I bought a system from them years ago and have been really satisfied with it. I was new at this at the time I had bought it and was not familiar with it all. I had called Infinity Water Systems asking questions and have been pleased with the time they took to explain everything to me and answered everything that I asked. The service is outstanding and they get you in as soon as the next available spot is open and works with your schedule. The technician even calls when they are on the way which I really appreciated. The office lady that I speak to everytime to get any service done is a really nice lady and very professional. I would recommend this company to anyone. read more

I've been meaning to send in my review for a while. I've been using Infinity Water Systems for over 5 years. Their customer service is superb. I've had several issues that had nothing to do with the water system in the end but they have responded promptly. The system I was sold has been amazing. I had a previous system where I was sold so many additional products and stuff I did not need. And cost more. Lesson learned. Infinity Water Systems are high quality and comes with excellent customer service..hard to find that combination today. Thank you Infinity!! read more

So I got the 2060 system for the garage with the K5 system for the sink. The install was a clean installation and the workers putting it in were very respectful. The sales guy Joe was very funny and talked a lot. About a little after a year in now the filter change was quick and surprisingly very cheap compared to other brands. The service was very efficient and clean. Only issue I every had was the water was hard for about a week, but they ordered a part and fixed my unit in a matter of seconds with some grey disc. Overall they are quick and respectful. read more

I have Infinity water for almost 3 years now. First two year they were fine with the services. This past July 2020 they came and installed a faulty water filters for my house (it leaks w/o me knowing it). When I called back for the bad job that the technician did. They can only give me a 20% discount of which came out to a total of $131 for which a job that i had recently paid for $160. I am stuck with them, but if you could: Please stay away from this bad company!!!!!!! Bad customer services overall. read more

I just had a Water softener system installed by Infinity Water and the guys that came out were amazing. Abel who sold me the system gave me a great deal and Mark,Ivan, and Omar who installed the system explained everything to me in detail and answered all my questions. They are very professional and knowledgeable about what they install and sell. I would highly recommend them for your water system needs. read more

Leon, the service guy from Infinity water systems came by the other day and he was very professional in doing the work. He even described each process of the water system and how we can easily change the filters in our own if we choose it that way at some point. He was friendly and was focused on the quality of work he was doing. Very impressed with their customer service. read more

Infinity Water Systems was recommended to me by an independent home inspector. When I contacted Infinity, they responded very quickly. Installation was very professional - replacing a much older system, disposing of it for me. I am very pleased with the installation, explanations, and professionalism exhibited by the technicians. read more

Very impressed with their knowledge. Their sales people were fair in their comparison with competitors. The bottom line - their product sells itself. Their service follow-up has been excellent and very prompt. My son and I bought two systems from them, including RO units. read more

Ricardo arrived on time as scheduled and was very courteous and professional. The problem with my water softener was quickly repaired and Ricardo clearly explained the function and purpose of the replaced component. Ricardo is a great service technician! read more

They call us when it's time to replace filters, have not been pushy with the replacement and when told to call back in a month or two do so. Their guys have showed up on time in the windows provided and we use this for our babys formula. read more

Great value and great service. Very good at helping with problems in our residential water (hard water and chlorine taste removed by the softener and reverse osmosis system). read more

Gustavo Flores came on time, a very good and knowledgeable professional with great attention to details. I will most definitely recommend infinity water system. read more

One of the best services I had in springs area. The technician who helped me was Mr.Pedro , the service he gave me was awesome.