I've never had such a bad experience at a nail salon. An older man with combed back grey and black hair did my French acrylic set. He was offended by everything that I did. Including picking up my phone to show a reference pic, taking a sip of my drink, not relaxing my hand enough, helping him by moving my hand..which he got very upset about, asking for a gem to be placed lower than what he placed, checking in seeing a hump on my nail which also offended him, and having my child cousin talk to me every now and then. I can't believe I sat through this degrading session only to pay $90. I felt like a child and just wanted to get the set over with. I should've noticed something was wrong when he got mad that I was paying attention to humps or things that needed to be fixed. Customer's nearby noticed, and I can definitely tell you that he was talking crap about me to the other techs. He was aggressively moving my arms and hands and laughed at me if I tried to say anything about my nails. I gave him a reference photo and he did the exact opposite. I told him I wanted a specific gemstone and he chose a different one and didn't even do what the photo showed. I asked him to try and fix one of the gemstones and he got really offended and insisted it was all right. I asked how much additional gemstone and acrylic would be, and he only told me "whole thing $90". At this point we were already done with majority of the nails so I felt embarrassed that I didn't say anything and just let him degrade me. Huge mistake. I paid $90 for nails that didn't even have cuticles cut, didn't even look like my reference photo, weren't properly filed down, weren't properly cleaned. I was telling the manager after paying a grand total of $250 (including my cousin and sister) that I was not happy with the service. We tipped all of the other techs because I got my pedicure done, which I loved. The manager was annoyed I did not want to give the tech that did my manicure a tip. I was standing outside contemplating if I should go back in and a worker me to do so. I went in with my cousin and my sister. I told the manager I was not happy because the tech was very rude and my nails do not look anything like they should. I asked him if I can get them removed and refunded. He grabbed my hand and told me that they looked fine. I told him the tech was degrading me the whole time and this is not what I wanted. He responded that I should've said something earlier and it's not their fault. I told him that every time I try to bring something to the attention of the tech, he either got upset or laughed at me. The manager kept insisting that nothing was wrong and he could not do anything for me. I told him I want them off of me and I want a refund. I told him multiple times how the tech was incredibly rude and he just kept blaming me that I didn't say anything before. The manager kept saying that they're losing money and he can't do anything about it and I told him if you could at least fix the nails, I will keep them on. He said sit down in the lobby and he'll get someone to do my nails other than the original tech. Watching him from the huge screen in the lobby, he went directly to the tech that did my nails. I could see the tech was mad and then he started talking to other techs. Thee tech that did my nails needs to be fired. I watched the manager just stand around and talk.. while techs were sitting. Then, I asked him why my total was $90 because there was nothing written on my ticket other than $90. He said that since I got them long and acrylic they were $90 which I explained the tech never showed me how much this would be, just said in total $90. Keep in mind when I asked how much the length and gemstones were, he said that it's not his nails?? Lack of English skills and just really brushed off anything I said. I told the manager that French tip on the site says nine dollars. He told me that that is the price for a regular manicure, not acrylic set. I said that it was under the portion of manicure and it doesn't specify. He replied it's the owner's fault and it's not his that the website is not updated. I asked if that price could be validated because I got French tip thinking it would be nine dollars. He came up with the price of $25 and that was why my total was $90. Again, I expressed that that was way over what the site says, and he kept telling me a new lie. He went from saying it was for a regular manicure, to that that's the owners fault, to it says nine dollars and up. A solution was to offer me a $10 gift card to come back and use. I declined it because I never wanted to come back again. I asked to talk to the owner and he said no. I sat down and watched the manager walk from the front lobby to the back and stand around. I left after realizing they were just trying to get me to walk out since they close at 7 to make it look like I just walked out. Conveniently he came running and said a tech was ready. 0/10 experience. read more