We hired US Turf to install artificial grass in our backyard. Unfortunately, the turf began…read moresinking, becoming uneven, and developing wrinkles. It feels like the base underneath has shifted, making parts of the lawn soft and unstable to walk on. We've been trying to get this warranty issue resolved for more than six months. We were asked to send photos, which we did, and we were repeatedly told that someone would come out to fix the problem. Unfortunately, despite countless follow-up messages over several months, no one ever showed up and the issue was never resolved. We even ran into Zac by chance in person, hoping that would finally move things forward. He apologized and told us he would send someone the following week. Based on his promise, I rearranged my schedule and changed my plans to make sure I would be available. Unfortunately, once again, no one came. There wasn't even a phone call, text message, or courtesy notice to let us know they weren't coming. After that, they simply stopped responding again. The most disappointing part wasn't the defect itself--problems can happen with any project. The real issue was the complete lack of communication, accountability, and follow-through. When you pay for a professional installation, you expect the company to stand behind its work and honor its warranty. Unfortunately, that never happened. I cannot recommend US Turf based on my experience. If customer service and warranty support are important to you, I would strongly recommend looking elsewhere.

UPDATE: I feel compelled to share my experience after…read morespending over $18k with US TURF. I initially chose US TURF for their prices and timely installation of their turf products. The installation process went fine for the most part, but once issues started to arise, their customer service became practically non-existent even though we are under warranty. First concern that came up is while they were installing our turf they ran into our fence with their trailer. They fixed the pickets they damaged but they broke the post for the fence in our neighbors yard. I attempted to contact them a couple of times with no luck of anyone responding back to us so we hired someone and paid them to fix it. A month later Zac responded and I told him we had to get it fixed and he never bothered to offer reimbursement. The second issue we experienced is an area of our turf started to sink. I made MULTIPLE attempts to get in contact with them and have someone come out and fix it. After a week someone responded and said they would be out to fix and never showed up- they ended up being no shows for the job three different times- we finally gave up. Most recently I attempted to contact them to have them turf a couple more areas in our yard as I need the same turf we used for our main areas and I can't get that through other companies(US TURF was our last choice at this point) We contacted them on March 20th first attempt and then personally emailed Zac the owner on April 5th with again no response. Despite multiple follow-ups about the problems, and even follow ups about giving them more business I've received little to no response. It's been extremely frustrating trying to get someone to take accountability or even communicate. This last experience prompted me to write this review as they have been so extremely unprofessional and to do it with clients that have spent so much money with them is quite upsetting. If you're looking for a company that stands behind their work and values ongoing customer relationships, I would strongly recommend looking elsewhere.

Bad workmanship by AB Cement. Be warned. After they made a major miscalculation and caused damage…read morethat had to be repaired, not happy with the final product. Does not look good and collects pools of water. I regret doing business with them. I highly recommend looking elsewhere. -

Great work, professional team and amazing result. Tony and his guys were able to get this done on a…read moretight schedule for a very competitive price. They did everything start to finish, and I couldn't be happier with the results. They squeezed me in because they did my neighbors house the day before and they were able to remove a fence and use the same route in to my yard. That saved me a ton of hassles. I would definitely recommend these guys to anyone planning on adding to their home.

I can't say enough good things about Travis, Chilee and their team. They were willing to adjust the…read moreproject based on feedback, work within my budget, and deliver an awesome xeriscape for me that I'm thrilled to have. They took the time to be precise, worked quickly in 100+ degree heat, and left a clean workspace at the end of every day. If I had any new projects or general maintenance I wouldn't hesitate to have them back out.

Had a bad experience with Good Neighbor Lawn Care. I'd read the rave reviews and decided to give…read morethem a shot. We have less than a quarter acre in a subdivision, but paid them for mulch, a grass cut, and lawn treatment (you get three treatments) to get rid of some problem areas. This first visit totaled over $500 (most of the cost going to the lawn treatment) The first service was amazing. The mulch looked great, I know it was hard work for those guys. Two weeks had passed and I wondered when they were coming back, they said that they were doing the rotation every three weeks. The next week comes, and I hadn't heard anything, so I inquired and they said I was on the schedule the next day. After that cut, I noticed that they didn't apply any lawn treatment, and they had missed large parts of my lawn. Travis apologized about missing the areas, but then said that the grass was too dry to apply the treatment. Understandable, but when were they going to tell me that? So I paid $48 and had to do the remaining edging and flat areas. Three weeks later, I get another cut and a lawn treatment. This time the service was spot on. ($48 all said for the cut. Lawn treatment was paid for up front) Three weeks later, due for my next cut, absolutely nothing from them. At this rate, I cut the lawn myself. I pay the $50 precisely so I DON'T have to worry and babysit I let it ride for another week until the Friday after Labor Day, I don't hear anything so I texted Travis. He said that they were closed over the labor day holiday for four days, and they were playing catchup, but they "had me for this week." At this point, it has been FOUR WEEKS with no correspondence. I'm in over $600 to this company, I've only had 2/3 lawn treatments completed, and one of the scheduled cuts I had to finish myself, and I guess I'm just out of the extra $100 or so for the services they didn't complete. Tons of other options for a lower price. I'd heard from another friend that had the service that a similar thing happened, but at that time it was a "family emergency" but no correspondence was left and they just stopped showing up. All that said, this company would be fantastic if they just kept their customers up to date and had the appropriate backoffice talent to schedule appointments, track services rendered and keep things moving.

They are my go to Landscaping team. Always quick and professional! They have helped us with plant…read moreselection, yard design, and new irrigation to name a few.

We hired Pro Lawn Cut & Landscaping to reinvigorate our front yard after many of the builder…read moreinstalled plants and trees died. They responded quickly to my call and came out to inspect the site quickly. Not only did they answer all my questions thoroughly and make sure we were within our HOA guidelines, but they picked beautiful native shrubs and trees that will withstand our hot and dry Texas summers. They aren't going to be your bargain/lowest bid landscaping service, but they are very much worth every penny. The crew was professional and respectful of our property, the entire time they were on site. We plan to hire them again, when we're ready to tackle our backyard. I highly recommend them.

Mario and his crew did an outstanding job in beautifying our back yard. We got rid of some of our…read morelawn space and replaced it with rock and plants. Mario was on site every day and he never made me feel silly about some of the questions I would ask. Great communication and complete cleanup after the job. Highly recommend!

Trinity Landscape and Design did outstanding work on repairing and staining my fence. Mario was…read moreprofessional, friendly, helpful, and informative so I always knew what to expect. He and his crew did very careful work; the gate works better than new and the fence itself looks great. They cleaned up everything after the work was done, which I really appreciated. I have already used Trinity Landscape and Design for other work and will use them for additional projects as well.

Mr. Tibbs Landscaping is a perfect example of reliable, professional, great customer service, and…read morevery particular about his work. Our yard looks amazing! So thankful for his hard work and dedication! Also...he's just a great guy!

This Landscaping company is the absolute best! I have 5 children that constantly play in the yard…read moreand grass has no chance. I knew I needed something different and I finally decided I wanted artifical grass. I spoke to several different company's and finally landed on Mr Tibbs Landscaping company. The crew was outstanding and their skill was evident. My turf and flower beds have never looked this good!!! Thank you!

WARNING TO SUBCONTRACTORS AND HOMEOWNERS: Yarrow Landscaping does not honor agreements…read more I was subcontracted by Yarrow Landscaping to provide CAD drafting, planting plan, and 3D renderings. Despite clear agreements and delivering all work, I was never paid for my services. For the Haskell St. project (6000 sq ft), I completed 17 pages including a planting palette, full planting plan, and multiple 3D renderings. For the Mariposa Montessori school project in Austin, I created 9 full 3D renderings at a discounted rate-- but was never compensated. Both projects involved weeks of effort, yet payment was withheld. I even have proof were Angela, the owner, said she really enjoys working with me-- which makes it even more disappointing that she chose to ignore my invoice instead of honoring our agreement. Nobody should be treated this way-- especially after providing honest, hard work. Angela, the owner, should understand that it is not right to withhold payment for services rendered. As a homeowner considering their services, you may want to think about whether you want to support a company that treats their subcontractors this way. I share this so that other designers and subcontractors are aware before committing their time and expertise. -- Abby, ABBYLANE Landscape Design

Mandi is hands down the best landscape designer I have ever worked with. I had an idea of what I…read morewanted, and she designed something WAY better for the same cost. It was creative, beautiful, cost-efficient, sustainable, and most importantly, it was our style. She listened to my wants and needs and delivered something well beyond what I was expecting. Mandi was available to consult whenever I needed. She made the introduction to her installation team, who were extremely nice and included me in any decisions that needed to be made when the project hit something unexpected. The work looks great, and I'm confident that if I ever have any problems, they'll come back and take care of it. Next up, the backyard! I'm not even shopping around, just gonna use Yarrow.

This team did such an amazing job! Punctual, friendly, clean, and knowledgeable. Gave a reasonable…read moreprice and worked with my schedule. Highly recommended for your next concrete project! Thanks Tony, will use again!