If there were six stars I would give it to them. Jacob and his crew worked tirelessly to turf the dog run in our backyard, and the results were truly exceptional and exceeded my loftiest expectations. Clean borders, no seams, smooth and level. With the staircase and multiple contours that they had to contend with, it wasn't a typical typical dog run, but they cut the turf perfectly to the complex area and the project came out extremely clean. They even installed a french drain at no extra cost when they realized it would be necessary to preserve the integrity of the turf. They nicked an irrigation pipe which was completely reasonable and expected, given the criss-crossing network of pipes, but they were quick to own up to it and repair it with no questions asked. This team is just starting out in Austin in an effort to expand beyond their Las Vegas home base, which explains the low (but positive) number of ratings. Give them a chance; I promise you won't be disappointed. read more

We hired US Turf to install artificial grass in our backyard. Unfortunately, the turf began sinking, becoming uneven, and developing wrinkles. It feels like the base underneath has shifted, making parts of the lawn soft and unstable to walk on. We've been trying to get this warranty issue resolved for more than six months. We were asked to send photos, which we did, and we were repeatedly told that someone would come out to fix the problem. Unfortunately, despite countless follow-up messages over several months, no one ever showed up and the issue was never resolved. We even ran into Zac by chance in person, hoping that would finally move things forward. He apologized and told us he would send someone the following week. Based on his promise, I rearranged my schedule and changed my plans to make sure I would be available. Unfortunately, once again, no one came. There wasn't even a phone call, text message, or courtesy notice to let us know they weren't coming. After that, they simply stopped responding again. The most disappointing part wasn't the defect itself--problems can happen with any project. The real issue was the complete lack of communication, accountability, and follow-through. When you pay for a professional installation, you expect the company to stand behind its work and honor its warranty. Unfortunately, that never happened. I cannot recommend US Turf based on my experience. If customer service and warranty support are important to you, I would strongly recommend looking elsewhere. read more

UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise. They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me.UPDATE 4/28/26: Once again I have been ghosted by this company. Empty promise after empty promise. They have failed to meet their obligations regarding the quarterly service for 2 years, despite their commitment to provide cleaning and weed treatment. This service was only delivered on three occasions: June 2025, September 2025, and January 2026. Since then, communication has ceased entirely. I strongly advise against engaging with this company, has their customer service has been the most disappointing I've ever encountered. I provided a 5 star review after giving a 1 star because they promised to make good on there awful job. But once again have ghosted me. read more

UPDATE: I feel compelled to share my experience after spending over $18k with US TURF. I initially chose US TURF for their prices and timely installation of their turf products. The installation process went fine for the most part, but once issues started to arise, their customer service became practically non-existent even though we are under warranty. First concern that came up is while they were installing our turf they ran into our fence with their trailer. They fixed the pickets they damaged but they broke the post for the fence in our neighbors yard. I attempted to contact them a couple of times with no luck of anyone responding back to us so we hired someone and paid them to fix it. A month later Zac responded and I told him we had to get it fixed and he never bothered to offer reimbursement. The second issue we experienced is an area of our turf started to sink. I made MULTIPLE attempts to get in contact with them and have someone come out and fix it. After a week someone responded and said they would be out to fix and never showed up- they ended up being no shows for the job three different times- we finally gave up. Most recently I attempted to contact them to have them turf a couple more areas in our yard as I need the same turf we used for our main areas and I can't get that through other companies(US TURF was our last choice at this point) We contacted them on March 20th first attempt and then personally emailed Zac the owner on April 5th with again no response. Despite multiple follow-ups about the problems, and even follow ups about giving them more business I've received little to no response. It's been extremely frustrating trying to get someone to take accountability or even communicate. This last experience prompted me to write this review as they have been so extremely unprofessional and to do it with clients that have spent so much money with them is quite upsetting. If you're looking for a company that stands behind their work and values ongoing customer relationships, I would strongly recommend looking elsewhere. read more

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US Turf did an amazing job on our artificial grass installation. The team was professional, efficient, and clearly experienced. The turf looks incredibly realistic and has completely transformed our yard. It's low-maintenance, durable, and perfect for both kids and pets. US Turf exceeded our expectations from start to finish--highly recommended! read more

This company is truly amazing. They care about your needs, and get the job done in a timely manner and do such amazing & clean work! The team is a pleasure to work with and you can really tell they truly want to make you happy. Pricing is beyond fair especially for how well the work is! read more

The process couldn't have been easier!!! I'm a busy person and didn't have much time to be around during the install but they did everything exactly to the plan. So happy with the end result and would highly suggest Jake and Zack to do your turf. You won't regret it! read more

Totally unresponsive to resolve my lumpy turf. Someone came out and peeled back a few pieces to look at the problem and left a corner sticking up with exposed spikes. I have called and left messages on the three numbers I have. Radio silence. read more

US Turf did a fantastic job with our tiny side yard. Zac visited beforehand to view our property and give us a quote. Quote was very competitive. Project took about 1.5 days to complete, as we wanted a border and small containment wall to combat erosion. US Turf team were super nice and I'd recommend them to anyone. read more

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We got a quote from Zac around April but with global shipping delays, the turf didn't arrive until about June. I appreciated that he kept us up to date and set our timing expectations with constant communication throughout. The estimate came in slightly below competitors with turf that is significantly softer than the other samples we received. I have to admit the turf isn't as realistic as some others but the pile height and softness more than makes up. It feels very soft underfoot and springs right up. Only time will tell how it stands up to the beating sun but so far so good. Highly recommend working with Zac who stayed with his team through the entire install and did a walk-through with us before signing off. read more

US Turf - Artificial Turf Near Me

I recently had artificial turf installed by them. Their prices were reasonable and the product, itself, was of good quality, but it was installed improperly and uneven. it does not appear that they properly leveled the ground. Initially, they were quite responsive to my request to have the artificial turf installed by them, but have failed to address my concerns afterwards. Poor customer service. None of my calls were returned. They did not respond to any of my emails. read more

So I wanted to wait a few weeks after installation before I gave this company a very positive review. I'll be honest, I chose them because they were just a little more than half of the highest bidder I had who although highly rated, I do believe is extremely overpriced. This company is out of Las Vegas although they now have an Austin office. Zach came out, gave a very reasonable estimate for a dog run area that my dogs had constantly destroyed and was basically dead grass and mud. My wife couldn't take the dogs dragging in the dirt anymore. They showed up as scheduled and did an excellent job. It looks great. The quality of the turf is great and the installation appears to have been done extremely well. I couldn't be read more

US Turf - Finished backyard area for dogs. About 650 Sq feet - Artificial Turf Near Me

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I reached out to Zach from his Instagram ad and he got back to me same day and then came and started on our yard within a few days! the process was really straightforward and his crew was great! they finished in two days and the final product is exactly what we wanted! they went above and beyond taking out some of our shrubs and bushes and also rerouted some of our gutters so it looked better! the process from start to finish was absolutely perfect! 10/10 recommend for a great product and incredible crew. read more

What Kyle and his team were professional prompt, and punctual. They did a great job. The turf looks good. I would use them again. I

We had turf installed in the backyard. Jaycob is the one that sold us and designed the project. I wanted a putting green and Jaycob explained that he had an extra piece that would cover the area I wanted for the green. Jaycob did not show up on site the morning of the installation and Miguel did not know what to do. He ended up sending him a video. Miguel started asking me all these questions about putting green installation. I had no idea. Jaycob had the plan. Miguel started cutting the green and I didn't realize it couldn't be used again after that and after looking at the overnight how small it was. It was $1600 for an 8x15 ft putting green install. I called Jaycob to see how much a 15x15 ft putting green install was and he said an ADDITIONAL $2000 on top of the $1600 I was already paying. Absolutely ridiculous. There was no deal. He even told me there was no extra piece so he ordered one. The putting green is on a decline as well so no forethought was put into its design. If you're looking just for turf install then it's great but I'm really disappointed in the putting green. It has put a damper on the whole experience. Jaycob never showed up at all after the sale. The communication was very poor. read more

US Turf transformed our backyard into a little oasis! We were unable to grow grass in our yard and this seemed like a no brainer. We have been enjoying our turf since April and couldn't be happier! Thank you US Turf!! read more

Zac came over within a few days of request for pricing. He provided samples and worked with us on options. Pricing was fair and reasonable for the high quality of their product. So far it's been a pleasant experience. read more

Fantastic and quality company, product and communication. Zac and his team solved a few problems for me with a challenging back yard. I needed low maintenance, drainage and a usable space, where there was none before. He and his team took care of the big picture & the little details beautifully. The first big rain after install, no more pools of water! Also the went above and beyond on the clean up & work fast. Zac made this process so easy, if I need this done again, here in Austin , he will be the 1st person I call. Thank you US Turf! read more

US Turf - Artificial Turf Near Me

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US turf is just starting out in Austin. I recently had artificial turf installed by them. Their prices were quite reasonable and the product seems to be of high quality so far. Zac did the price quote and he was with his team from morning to evening working on the project. read more

US Turf was great to work with they responded promptly, came out same week to provide estimate and installation was done in a day! They moved rock that was being removed to a different area for me and sent me recommendations for someone to do UV film on my windows so I wouldn't have any damage to the turf. read more

US Turf - Artificial Turf Near Me

Zach and his team did an amazing job with turf in my backyard. They went above and beyond and I would highly recommend them to anyone.

We have never worked with a crew as good as this one in the Georgetown Area. There are so many landscapers who do not have proper equipment, waste your time, do jobs very poorly, and then they way overcharge you. Residents have grown horribly disillusioned. They have literally become afraid to try to find an honest contractor due to all the work generated by the recent real estate boom! This company was like dealing with people from an entirely different planet. They were knowledgeable, fairly-priced, patient, and very detail-oriented. They re-worked some existing poorly installed edging, then leveled two lawn areas until they were perfect. They used superb leveling equipment and a really sophisticated process for doing all of this. The next day they installed new artificial turf and the results were truly amazing! We are very happy! The owner of US Turf (Zac G. and his crew), were without a doubt the best and most knowledgeable company that we have ever had the pleasure to work with in the Austin Metro Area. I must admit too, that we have called in many companies in our efforts to perfect our yard to no real avail! We have been remodeling and working on a home in the Berry Creek Reserves Subdivision on and off for over six years, and they were the best contractors we have ever worked with - and fortunately the last ones we need. We had trouble growing turf due to a shade area covered with live Oaks. The turf they installed is just great! I would call them again if I ever needed anything else done to my landscape. They were top notch! read more