A tiny solar project, still incomplete over a year later. This company is absolutely reprehensible. Zero customer service. Zero accountability. Vague and misleading contracts. DO NOT USE!!! read more

Site survey was done quickly and neatly. The young man was courteous and friendly. The process was simple and straightforward.

Our panels have been installed for months, but we can't get them turned on because they owe the electric company money. BE VERY CAREFUL ABOUT GOING WITH THIS COMPANY. Total nightmare. I suspect they are having serious financial issues. read more

Stay away from Infinity Energy and try to find another local installer or even going with Tesla or some national brands be better in this case. Here is my experience: My timelines: Dec 2021 - Signed the contact and paid the initial deposit April 2022 - Installation scheduled but couldn't complete install due to their design team messed up - the guy couldn't find space to put combiner box within 10 ft of main panel - application was sent back to design team to review again. May 2022 - Scheduled installation second time, and this time they had wrong equipment. My contract had IQ7A micro inverters, and they were putting less expensive IQ7+ ... I looked at the boxes by chance and caught it. They called the warehouse but were out of stock (even though contract was signed in Dec 2021, 6 months in). I was told it was going to take few weeks to order these and reschedule the installation after that. June 2022 - Scheduled installation third time, and finally were able to complete the installation. July 2022 - Completed the Audit/inspection, few weeks after I called their customer services and was told the PTO is applied and waiting on utility end and it will take at least 10 days Aug 2022 - Waited some time and didn't see any activity. Called customer service again, and this time was told that I was given wrong information last time, PTO is not applied, and they won't do that until all the invoices are paid. Paid invoices and then PTO was applied and the system was on after few weeks. So in total it took 9 months to complete the installation. Additional details: The salesperson was out of the picture as soon as the contract was signed without any transfer or other contact. No follow ups or updates on where the project is and why there were delays. I had to keep calling and follow up and most of the time there will be no response. Given all the delays, and not having the right equipment in stock, I asked them to upgrade to IQ8 but they kept saying they are not available and they don't access to these yet. But later I found out through my friend/neighbor who signed in Feb 2022 through the same company and was provided IQ8 and he experienced the same delays, 7 months. I asked for some recompense for all the delays and the sales guy agreed that they can do a gift card or something as the delays were on their end. But never received any update, after following up 2-3 times he told me his manager will call me. That never happened and he stopped answering my calls after that. Called the customer service and explained the whole situation and they gave me his manager's number, called him and left him a detailed voice mail. He never returned my call. At this point - the only people I could reach out was customer service, and they opened the case on their end to get a response from sales team but they never got any response. I still don't understand how their customers support couldn't get hold of their own sales people and to respond to this for weeks, even if the response is a no. When their customer service got tired of getting hold of their own sales people, they mentioned the sales team work as a different organization separate from customer service that I couldn't really understand and that it was not their fault the project was delayed - I was clearly lied to. I have the solar running now after 9 months wait and these issues could have been easily avoided with better organization and planning which they clearly lack. read more

Since the panels were installed on my roof in June This system is still not operational due to our electrical box upgrade which should also have been completed at time of install. As of 10/4/22 they have rescheduled twice and are blaming city inspectors not being available or overbooked. This was not true upon me contacting city planning inspectors I was told they never contacted the city for a 2nd install date of 10/5 which they gave me. I have only been contacted by text message since we contracted in May 2022 unless I called them. They are unreliable and extremely bad on follow up after contracting. There are many unsatisfied customer complaints on Infinity Energy on BBB website with the similar issues read more

I am very happy with my decision to go with my infinity energy as my solar provider, and I highly recommend them. While initially this was not as easy and smooth a process as I would have liked, there are a couple of people that blew me away with there customer care and willingness to go the extra mile. I had an issue with my pool permit that caused serious delays in this process. At first, I was having issues getting from step to step in the solar process because of the permit issue, and because we were trying to complete this process during the holiday season and before the end of the year when the solar credit ended. However to obstacles were being thrown my way and after the new year hit, I fully expected this process was going to be over and I would give up. However, first I received a call from Jake from customer care, and he picked the ball up and started running with it. He initially started to help me deal with the County of Riverside and we were moving pretty nicely through the process. However, we hit another snag with the county, and me and Jake were not getting through to the county, so I again thought this was a lost process. Then the night and shinning female armor appeared. Marie from the legal department called and I told her I was pretty sure I was done with getting this put it. She eased my anxiety, SHE DEALT WITH THE COUNTY OF RIVERSIDE, and she even went above in beyond in some other ways. Once Marie got ahold of my account, the process took on a different feel, and she did it with class and humor. I know have my system up and running and I really enjoy it. I highly recommend infinity because it would have been easy to say, you are having permit issues with the county and You need to get that done before you can get solar, but Marie and Jake went the extra mile and they earned trust and loyalty. read more

They came out pretty quick when we had had a issue with are solar panels.. It was something simple.. It was corrected in just a few minutes. They explained what I need to look at if it happens again. i heard horror stories about companies taking forever to respond to there customers.. i have no complaints.... read more

The Infinity crew were great - installed our panels through the very poor Sunnova company. Our panels are working better than advertised! Thank You! read more

Absolute worst customer service. I called to get information about the salesman who scammed me and my family into two solar payments and the number the uninterested customer service rep gave me were both out of service numbers. This is one of the absolute worst solar companies, I urge everyone to try anybody else but them. They don't care about customer satisfaction and are out to scam the already struggling masses. I'm making sure to let all my friends and family know to review bomb this company and take your business elsewhere. read more

Took 5 months to get them to start install, never heard from project manager , costumer service , or scheduling. Had to keep calling the salesman to get updates. Project was suppose to take 3 days and that started this last Monday( today is Wednesday). They are rent finished amd and I'm suppose to wait for scheduling to contact me to have them come finish( same scheduling the dept I've actually never heard from ). I also now don't have the use of the other system that was already installed. Go to anyone but this company read more

Not sure who oversees these folks but they are coming to your house without masks on -- so disrespectful and not cool. Furthermore, they are leaving a sticker on your door one day that says you must get solar panels and then coming back the next day to say that they are following. First and foremost, do not come up to my door without a mask on!! read more

I signed a contract with infinity Energy over 2 years ago and my solar is still not on! Multiple errors, horrible communication . . this whole experience has been an absolute nightmare. These people will take your money damage your property, make you jump through hoops because they believe people are taking advantage which I do not understand. If my roof leaks right where my panels are installed. . wouldn't you think it's because there is an issue with the installation?? Instead, I was requested to obtain a report from a certified inspector and once I paid out of my pocket to have it inspected and obtain the report which states the leaks on my roof are due to the installation of the solar panels, they ignore my phone calls and emails. I've emailed Derrick Johnson (Assistant Service Manager), Wesley Armstrong (Director of Customer Service), Jennifer Stewardson (Accounts Receivables), Nicole Garcia (Accounts Receivables) and no one has returned any of my phone calls or emails. Infinity Energy customer service sucks! I guess my only option is obtaining legal counsel. . . It would have been easier just to fix the damage and turn on the panels! DO NOT USE THIS COMPANY! read more

We were very skeptical of solar, and after speaking with several other solar companies, decided to go with Infinity Energy. We're glad we did. Alonso Johnson eliminated all the confusion. Not only did he get us the best deal, he did it in a quarter the time. Alonso got strait to the point, and was easy to reach throughout the entire process making it seamless. We did have a couple tiles break during install, but Infinity replaced them right away. Infinity also insures your roof for the entire 25 years you have solar. The process was quick and now our payments are less than half of what they were. Happy we switched! read more

JP is 100% professional. Best man in the business!!! I recommend him to all my friends. Completely satisfied with him and his company.

The area Rep we got (Alonzo) was great ! My husband and I were interested in going solar since we bought our first home but sat down with other company reps and felt like we were being lied into something, Alonzo was very informative answered all questions my husband and I both had and walked us through the whole process. I'm excited to stop paying big bucks for my electricity bill and saving! Thank you Alonzo read more

amazing friendly solar place! definitely would recommend!

I really appreciate the service that Chadwick Haight provided me with, always very attentive of my needs during the process. I would definitely recommend Infinity to my family and friends. Every penny well spent. read more

Infinity rep in the Moreno Valley area, Alonzo Johnson, has been extremely knowledgeable and supportive throughout the process. He's gone above and beyond to make the process easy during my busy schedule. I appreciate his efficiency and honesty with the solar process. All the work and installation took a days work. I'm excited to start enjoying the benefits of going solar both economically and environmentally. read more