Jacoby was a pleasure and super helpful when I came in to make adjustments to my wedding suit!

I really wish I had seen the yelp reviews before making an appointment at this location, it would have saved me a lot of trouble. I made 3 appointments for 4pm on a Saturday for a wedding party. Upon arrival I was told that only 2 appointments were showing up and we would have to wait an hour for the 3rd person to get fitted, not a problem we had time. I wish I could tell you who helped us, but they never introduced themselves or greeted us. We waited about 20 minutes for the second person to come out of the back of the store. Mind you there were no other customers in the store at this point. The groom was the only one who the process was explained to & the rest of the party patiently waited while he was walked around the store. Despite the initial hiccups I thought things were going better and we left feeling ok about the interaction despite the suits being a lot more expensive than we had anticipated. The grooms suit arrived today and I am very disappointed not only in the quality but in the fit. I understand that a final fitting is required but his shirt and jacket are too tight/sleeves are too short while the pants are way too big. The shirt is also see through. He has 2 weeks to get the fitting done free so of course the Boston are the only ones that have any availability. We will be trying the Newbury Street location for that appointment since it's the only other one with any availability this month to book ahead & hoping for better results the second time since it's the only other option... Very disappointed in the whole experience & value read more

I wish this could be a positive review, but unfortunately indochino acts like they're a high-end suit shop when in reality, the clothing is lowest scale at best. While they may look great, we've been dealing with rips in the pockets and up the seam for the last few months and while I was able to fix these since they were the seam, the fabric on the entire back of the pants recently ripped and indochino refuses to fix them since it's been 13 (instead of 12) months since purchase. My finance spent $1,200 on two suits that are each worn once a week and it's a complete shame that after a great experience in the shop, the product completely disregards the quality that we were promised. read more

Indochino - Ripped pants - Men's Clothing Near Me - Boston, Massachusetts

My partner went there for a fitting and it went well. Scheduled a follow up visit months ago to make sure the suit fit before a wedding and when he arrived on time today, the store was closed and nobody would answer the phone. He received no indication that the store would be closed at this time and no call to reschedule. Now he can't get an appointment before the wedding. Based on these other reviews it seems like a constant issue with this location. Stay away if you can avoid it. read more

The first visit went fine (they are selling you something). After that, all downhill. No one answers the phones, they don't show up for appointments and I still don't have my suit back from alterations for a wedding this weekend and can't reach anyone to find out even where it is. What the heck?! Don't recommend at all. read more

Awful, awful, awful!!! My cousin went here for his tux fitting for his wedding and the consultant made comments about his weight and refused to service him. She suggested he lose weight before going back for another fitting. Would never recommend this place to anyone. read more

Update - After the store manager reached out and promised a better experience a second time around, we did give Indochino in Seaport another try and made another appointment for this past Sunday at 12 noon. We were able to get seen right away by Johnny M. who spent time with us going through our options, explaining the process, and doing a very detail-oriented fitting for my fiance. Assuming the rest of the process goes well with ordering and receiving the suits as expected (fingers crossed), we feel like Indochino was able to turn things around. Worth mentioning: Indochino explained to us that they do overbook appointments (this was the source of the issue - they should change this practice) and so it is possible to make an appointment and still not be able to be helped. If you don't have time to take this risk, this might not be the right store for you. read more

I bought my suit at Indochino in Seaport Boston 3 yrs agos when I lived in north of Boston. Now I moved to Maine, but I like the store for their custom make to fit so I drove from Maine (1 1/2 hrs) to Indochino at Seaports Boston to buy some shirts and looking for new suit. I met Susie and she is really nice and knowledgeable. She helped me to pick my shirts and measured and updated all of my measurements. She is very busy with with other customers but can manage the crowds by herself. she always has a smile on her face. I definitely come to this store again, even though I am far away. Thank you Susie. read more

I used to like Indochino as they were a reasonable competitor to Blank Label. I will say the shirts from Indochino are great. The suit fabrics are not great quality if you will wear the suit frequently. The fabrics often pill or wear out. So, if you are wearing a suit frequently, then I'd spend the extra money and go to Blank Label. As for the fit, it's all a function of who you get. The problem is that it's hard to build a relationship with a stylist and so many people are not well trained. I use both the Newbury St and Seaport locations. There has been a decline in quality service across both both locations over the last few years. Happy shopping. read more

Will absolutely never order another suit from Indochino. The first appointment went pretty smooth but the experience went downhill quickly after that. To start, we made an appt for my fiance, my father, and my groomsmen. My dad picked out his suit, got measured, and they ordered it. The suit fabric for my fiance and the groomsmen that we chose was out of stock temporarily. It was supposed to be back in stock the following week. We were willing to wait. I emailed when it was supposed to be back in stock. A few days later we were told that the fabric was out of stock permanently so we needed to order a new suit. We came back into the store and had to order a different suit. The order time has changed from 3-4 weeks to 4-6. (I understand, covid). My fathers suit arrived about a month later. The vest was measured incorrectly so it did not fit. I called Indochino seaport and was told that the seamstress would be out for the rest of the month. (Not sure how that is even possible). We call dedham and get an appointment there. He brought the suit in on May 10th. They had to order a new vest. We knew it would take 4-6 weeks. I checked the site, a few weeks later. The status was "on hold". It's impossible to even speak to someone so I submitted an inquiry online. Didn't hear back - not surprising. I started a chat online, the support person advised me to call the store. I called the store, and they told me that the vest was on hold because the fabric is out of stock. At no point did anyone contact us to let us know that the fabric is out of stock. My wedding is the end of this month and anything that they can order would not come in time. They cant expedite orders even if its their mistake which I think is absolutely ridiculous. Had I been notified immediately, we would have been able to order something else. So I guess I'm SOL. Next. My brother in laws suit was also measured incorrectly. He also needed a new vest ordered. His is en route, as far as i know. We opted out of belt loops for my fiance's pants, of course they have belt loops. The sleeves on his suit jacket are too long and because we opted for the suit jacket with buttons on the sleeves, they can only take about half an inch off the sleeve. We ordered 9 suits from this company - roughly 5000.00 and the service has been subpar, measurements from professionals are inaccurate, suits are messed up, poor attention to detail, communication is poor and of course not a single accommodation for all of the issues. Certainly not worth the money spent. The stores barely have access for fittings or final looks. My nephew lives out of state and I took his measurements myself and his suit came out the best. (I am not a seamstress). It's frustrating that you are unable to get in contact with a live person to rectify any issues. Now weeks before my wedding, I am scrambling trying to find my dad a vest that will match his suit and hoping that everyone else's suit is fine. read more

My husband and I used this location for the suits for our wedding party and fathers. All of the men traveled into the city to get measured for their perfect fit. Unfortunately, when all 6 suits arrived, they were many sizes too small. As a result, the men had to travel back into the city to have new suits made. When the second suits arrived, they still needed alterations, which were not fully completed for some due to time constraints. The suits were ordered prior to the recommended 2 months, and with poor fits and reorders, they "were good enough to get by" for the wedding. I caution those choosing this company to give ample time (3+ months prior to the event) to hopefully have a final product they are happy with. Unfortunately, half of the suits ordered still do not fit and wont be altered due to poor experiences at this location and with the company as a whole. We, personally, will not be returning customers due to the lack of customer service and dissatisfaction with the product. read more

I recently visited the Seaport Boston store on Sunday 6/27 1pm EST. I walked up to the store door and saw the mask sign and began to happily place on my mask. All of sudden the door opens and the manager/employee does not say hello or anything and only asks if I have an appointment. I said good morning but no I do not have an appointment. He then says nothing and closes the door and locks the door on my face. I was going to say no I do not have an appointment- I am sorry- but I would more than happy to make an appointment and return to your great store so I may purchase some shirts and/or suits today. I was not aware I needed one. But was happy to walk around the neighborhood and return later the same day or another day. He literally said nothing to me except ask if I have an appointment, slammed and locked the door on my face in the middle of the day with people walking by AND customers inside the store who I assume witnessed this exchange. I have never been treated like this in my life. read more

I came to Indochino Seaport for 14 suits, shirts, ties, cufflinks, and pocket squares ($10,560 total) for my wedding...and they refused to give me even a 5% discount. The "best they could do" is give me, the groom, a free shirt ($87 or 0.82%). They consistently offer up to 25% off online, but won't apply those discounts to in person purchases. Even for an all male wedding party of FOURTEEN. Absurd. The Store Manager told me to purchase the suits online at the discount, and self-measure! Thanks for the help guys, back to Bonobos or JCrew...you just lost $10K in business. read more

I'm in a wedding and the groom asked the groomsmen to buy their suits and shirts from Indochino. I booked an appointment at the Seaport location, got measured, and waited for my order. The order arrived and the suit fit great! The shirt, however, was way off. Way off as in, I definitely received somebody else's shirt or the measurements got into the system incorrectly. I reached out to customer service weeks in advance of the wedding. They told me that they were on it and that the Seaport location would reach out to me to follow up. Nope, no follow up. So I popped into the store to get things squared away. The staff member who greeted me had the exact opposite attitude and treatment of a customer that one would expect at a "made to order" suit outfitter. The staff member explained to me that Indochino is unable to provide me with the shirt in time for the wedding and that they won't provide a refund. She didn't offer an apology or any solution other than to take my name and number down on a sticky note. I used Indochino years ago (different location) and the service and product were pretty solid. Things have definitely changed and I'll be telling friends and family to steer clear of Indochino, or at least this location. read more

I was referred to Indochino from a good friend who got his wedding suit there said he payed $300 for it and I thought "wow! Great suit great price I'll bring my groomsmen there" Booked my appointment for 5 guys. I expected to have a good experience with my closest friends and everyone would have perfect tailor fitted suits they could use for the next 5 years The Second I walk through the door the woman working there says "who's the groom?" I say "me" she replies "okay go find the material and color you want along with the the style of suit and you'll save everyone an hour" ... I was ready to walk out the door and I wish I did. I walked in with 5 guys, we are about to spend over $2,500 on suits because the suits were $500 a piece not $300.. I guess I just have luxurious taste becauseI picked the most expensive material there.. Anyways, when a good of guys walk in try to treat them with a little respect, how about a hello, how did you hear about us, thanks for stopping in, can I get you a drink.. anything other than what I got would have been nice. Also buying 5 suits I thought maybe I'd get a 5% discount at least or even like a coupon. But I didnt get a thing.. The reason I give it a 2 star is because the two guys who were doing the tailor measurements were great! Everything I needed I got he was fast to the point. Even Offered me a water. All I wanted was a little customer service and appreciation. Haven't got the suit yet but god I hope it fits cuz I wont see it for the next 8 weeks. Bottom line if you walk in a see the girl that addressed me do yourself a favor and just walk out. Expectations were not even closely met and it's unfortunate because I buy a lot of suits and would love a new spot to get them but this ain't it. Have a good one Little update for everyone. You may see in the thread that a Chris T. Said he'd reach out to me. Well guess what? He hasn't and I've even sent him two emails with no response. Clearly they don't stand behind their product. Oh and one more personal note. Suits were a waste of money and time because COVID has prevented our wedding. Cheers.. read more

MY son was fitted for a suit in November. We happily paid in full at the fitting for suit and shirt. It arrived in December and it was all too small. We traveled into the city for alterations. We were told a new jacket and shirt should be re-ordered but pants could be tailored in 2 weeks. Unfortunately my son had an interview in 10 days . We took pants to our own tailor on their suggestion. They never checked the pants and there was not enough fabric to alter them.I am now out 500.00 plus 2 trips in the city and parking $. I had to purchase a suit from another store. My son is 7 hours away not able to try on another suit until home again in March. The website says alterations will be done in- house. This was not the case or experience. I respectfully requested a refund and many days and hours wasted until they emailed back to say no. They have lost my business for ever and in addition I have 3 other sons who could have become very loyal customers. This company has wasted my time and money. I would not do business with them again and they should honor what the website offers. read more