I called bill's in a panic as something was hanging from my car and we are only on day 8 of a 25…read moreday driving trip. He saw me the next morning and fixed my car in 5 minutes!! He tried to not charge ( I insisted to pay) - great service and super friendly! Thank you bill!!

So thankful for this spot! Our car battery died while on a road trip and we frantically looked for…read morea place to help. Bill's Standard Auto Repair was already closed, but we parked in the lot, dropped our keys into the key drop-off box with a note, and then called the next morning. They told us that they could fix it by the end of the day and they did. They called us when it was finished and it worked like a charm. The cost was better than we were anticipating too. They're located next to an auto parts shop, so they're able to get pieces pretty quickly too. They were really nice in person and are only a few minutes outside of downtown Petoskey. I'd definitely recommend them!

My air conditioning compressor died on the drive to Petoskey for a little vacation. I was a…read moresomewhat panicked because I knew I had no way to fix our minivan when I was away from home. And it wasn't drivable. Anthony was willing and able to get us right in (within 30 minutes of calling him). He ordered the parts that afternoon and had our van fixed in less than two days. The cost was reasonable and was what I expected (having done this repair myself on other cars). He was conscientious and professional, and his communication was outstanding. He provided regular updates each step of the process so I was never wondering what was happening. He has recently taken over this business so the older reviews are not relevant. I would highly recommend M&M Service, and Anthony, for your repair needs.

Imagine this: you're on a drive up M-119 through the 'Tunnel of Trees,' and it's a Saturday…read moreafternoon. Your peaceful holiday becomes nightmarish as your check engine light comes on. The car starts shuddering and doesn't want to leave second gear. The engine may or may not turn over. The nearest service station is 10 miles away, down a winding road with narrow shoulders and a speed limit of 25 mph, without the rain pouring down. Baby decides now is also a great time to start crying and get a cold. Welcome to my experience this past September weekend. What should have been a restful communion with the outdoors in Northern Michigan turned into a harrowing, stressful time. After AAA towed my car to dry out at the hotel, and I left my husband to comfort the baby, I took my limping vehicle into town in search of anyone who might diagnose the OED 2 code. I didn't have the handheld reader with me and I direly needed to know whether my car's check engine light was the result of something minor -- say, a misfiring piston -- or something serious to justify staying another night in town. I came upon M&M Services after driving slowly to get an oil change elsewhere. Their Open sign glowed like a beacon. I pulled in to find a young man in the office, one bay occupied with the garage door down, and their hours boldly displaying they were open for another hour yet. Prayers for resolution answered? I explained my situation and asked if he could hook my car up to a OED reader. Advanced Auto Parts, Napa, Carquest, and other car parts stores with complementary reader services all shut an hour and a half before. There wasn't a dealership in Petoskey or Harbour Springs to help, and I couldn't trust taking the car an hour away into Traverse City. M&M had every ability to help ease my mind. "Are you from around here?" asked the kid. "No, I'm on vacation. We drove up. I am in a tight situation," I said. I should have shut my trap and nodded. "Can't help you." What?! You're open. You have a mechanic. I am not asking for anything untoward, I could hook the cable up to the OED2 port myself for all it mattered. He gave me the most uncaring look and went back to his desk, staring off into space. You are an auto shop. You are open. There are no other customers and I showed up an hour before the stated closing time. No one was working on a vehicle. It was a very simple request I was willing to pay for, if only to get a better idea of the diagnostic code. It turned out to be Cylinder 1 misfiring due to water getting into it, a simple fix by removing the spark plug. I found that out at O'Reilly's in Detroit -- something that took literally about 8 seconds to read. The non-existent customer service during a small crisis was disgusting.

I brought my old Toyota truck into Roger's Auto because the power steering fluid had spilled out…read more The part was no longer in production, but Rodney was able to fashion the part himself at a much lower cost than the part would have been. This is the best family owned business in Petoskey, I'd take any car to Roger's son Rodney... especially if I drove a TA.

Over the summer, I used Roger's Auto Service to perform a standard oil change and break job on two…read morevehicles of mine. (Infinity QX80 and Jeep Grand Cherokee). I picked them because they were an Independant company that had great reviews. Prices were very good as well. After I drove off the lot with the Jeep, my check engine light came on. I didn't have time that day to return to Roger's so I went to AutoZone to diagnose, and they said it was something to do with oil pressure. So I finally got around to getting the checked engine light looked into and the Jeep dealer said, "Not sure where you took this car last but the oil filter was completely smashed and forced on." They went on to say they've seen this happen when a shop does not have the correct size. Needless to say, I'm extremely disappointed and will be looking to get a full refund on the oil change.

I really do not know why I go anywhere else. I drive from Alba to Petoskey to see these guys, and…read morethey NEVER disappoint! I had my 2005 GMV Envoy looked at back in July by Belle Tire in Gaylord, and they quoted me at 850+ for tie rods, ball joints and an alignment. If I wanted them to do my bearings, too, it would have been upwards of 1200+. Luckily, the husband and I have recently educated ourselves on bearing and breaks (thank you, Youtube!) and did those ourselves, and in the process saved about $250 -300. But we had to put off the other work due to finances. So today, we finally got ol' Betsy in for the above work to Royal tire...and they are doing ALL of it, AND found that my water pump needed replacing, so the pump, too...for an estimate of a little over 900. Tie Rods, Alignment, Ball Joints and Water pump. Under a grand. To me, that is an amazing deal. I know of several other mechanics closer to home that would have charged me closer to 1500+ for the same work....and taken a week+ to do the work, leaving me stranded. Royal is doing this all in one day, by appointment. No muss, no fuss. And ALWAYS, the NICEST, MOST POLITE GUYS!!! I had figured that every mechanic came automatically with a sour disposition and horrible customer service skills...but not these guys. I was 35 minutes late due to slick roads and traffic. They took it in stride and understood. The front of the house fellow was Dwayne. My mechanic was Duane. Both of them were genuine, caring, thorough, and took the time to explain to me what was done. Both were complete gentlemen and the nicest guys I've met in the auto business to date. I will continue to bring my vehicles to these guys. They are the best, hands down, in a 100 mile radius, if not more. Oh, and BTW, my final price for all the work? Actually BELOW quote, for a total of only 823.00 !!!!

Made an appointment 1 day prior for front end service (20 point inspection)…read more Upon arrival, had to remind the "team" behind the desk as to why I was there. Service and length of time was as explained. It seemed there were more "pencil pushers" behind the desk than there were mechanics. Inspection report was barely legible. No Military discount offered......

I have been known to say 'I hate buying cars'. I have also bragged about 'making my wife do it',…read morewhen it comes to the car buying experience. But that has all changed, thanks to my experience with Fletch's and the excellent customer experience I received from Christy Johnson! I live in Portland Oregon. I was searching all over the country for a specific 2017 Audi A4. I found Fletch's through a post on Auto Trader and they had the car I was looking for. The shipping cost was going to be too expensive, and I was worried about buying a car without seeing it in person. BUT Christy sent very detailed photos of any minor imperfections and answered all of my questions. Then, on top of that...she delivered the car! When the car arrived, Christy had it completely detailed, full of gas, and she was willing to spend as much time as I needed to feel comfortable with all the fun electronic features. Not once in the process did I hear 'let me check with my manager'. Christy was fantastic to work with! And although I live across the country - you can bet I will be reaching out to Christy and Fletch's when it is time to buy another vehicle. Thank you for giving me a 'fantastic car buying experience'!

Have a Chevrolet, the fuel pump went bad. The service manager gave me an estimate of $1800 . I…read morewound up fixing it myself $90. Later ran into the same guy in church and told him I got it fixed by myself and that I found out there was a recall and he could've fixed it on the recall for free. He responded he knew that and didt tell me it was a recall because I had a Chevy and they were a GMC dealership! He didn't even have the courtesy to send me to the Chevy dealership. He supposed to be decon.

Wow, Steve is honest, helpful, and kind! What more could you want? I SO appreciate all those…read morequalities when needing emergency repair when on the road. Thanks, Steve! Highly recommend

This garage is wonderful! My mother was panicked yesterday after her muffler and underbody were…read moredamaged on the ferry, worried it would ruin her camping trip with her grandson. She took it to Downtown Garage, and it was fixed in less than an hour for a more than reasonable rate. Considering taking my own car in before we head back downstate. Thank you!!

Tim has fixed a few of the vehicles i've driven. he does not do engine work per se.......but when…read moreit comes to anything under neath......he's the top of the line and very reasonably priced. My brakes get changed by nobody else!

Had my tire patched and tires rotated... service was awesome and they got me in right away.read more

I had a slow leak around my rim after purchasing tires from the dealership and these guys fixed it…read morefor FREE! They fix all flat tires for free! You just got another loyal customer!!