These guys are awesome, everyone I met was nice and helpful. Would recommend again in a heartbeat…read more They did great work in a hurry. Couldn't say enough good things!! Saved the day.

From the owner: Skip's Petoskey Glass is located on 1890 E Mitchell Rd. Petoskey Boyne Country Glass is located on…read more1100 Boyne Ave. Boyne City

Tech cancelled appointment the morning... Tech cancelled…read moreappointment the morning the repair was to be made. He said my home was out of his service route radius. After several hours of unsuccessfully trying to find the safelite store's phone number on line, I had to call my insurance company who then placed me on a 3 -way call with shop. The manager said I was 10 minutes out of the repair zone and could not make the appointment.

RESPONSE: Thank you for your quick response to my negative…read moreexperience "however" it was due "your antiquated 30 min process" NOT as you attempted to state "being it was our busiest time of year." Not worth the aggravation! Yelpers be aware! The Yelp banner where it reads (schedule an appointment) "act now for faster mobile or in shop service" IS TOTALLY inaccurate!! THIRTY min's is NOT faster!! Tried to schedule an appointment with the Gaylord Safelight Branch ...what a nightmare due to this companies primitive business model. This review is strictly intended towards the 1 800 # one calls directly to receive an estimate and schedule an appointment. Waste of time...over 30 min's on the phone with Safelite rep to hear it would cost DOUBLE what we just paid at our local glass repair Co. Not only is it ridiculous but is was NOT a good experience as it took forever to receive ONE quote and we had a total of 3 vehicles needing windshield replacement and/or repair. #WASTEofVALUABLEtime Those businesses that do not have a streamlined process will NOT last!! Get with the times and expedite customers in a timely manner. THE GREAT NEWS!!! Auto Glass One located in Johannesburg will come to one's location. EASY to schedule! IN LESS than 5 min's we are set to have all our windshields replaced or repaired (they handle chips as well) .. :) HALF the PRICE! Nice folks!! SUPPORT family owned businesses ...ONLY way to go!!!! :)

I discovered a chip in my windshield yesterday and called Legends today to schedule an appointment…read more The owner scheduled me for next week, but ended up calling me back today and said that he could fit me in between jobs. Troy showed up and the job done in about 30 minutes and it looks fantastic! If you are in need of auto glass repair or replacement I would highly recommend Legends Auto Glass!

Great, quick, professional service! Came right to my door and was quick and efficient. Worked with…read moremy insurance to make the process as seamless as possible. Would highly recommend Legends to anyone looking to support local business and get great service.

We were stranded and they were able to get us in and on our way. We were not forced to pay for an…read moreadditional night in the hotel because of their timeliness.

We were on vacation and my daughter's 2013 Ford Edge was making noise from the front left brake…read morewhen stopping. I took it in for an evaluation not knowing exactly what was wrong. I usually change the brakes myself, but we were on vacation at our lake house and I did not have all the tools needed and I was worried if I attempted it I may get in over my head. I dropped the car off and told them about the left front issue and before I even got home (10 min drive) had an email estimate. I opened my email and found an estimate for the following: 4 Brembo brake pads 2 Rotors 2 New calipers 2 New wheel hubs All of that was diagnosed in the time it took me to get home (about 10 mins). total cost of parts $981.93 total cost of labor $819.00 after tax and supplies the total price $1884.84 Hard pass on that. Not sure why my daughters edge with 118,000 miles needed Brembo brakes and honestly just curious if they even looked at it or just threw everything they could at it just to see what I would pay. Front brakes/ rotors on my 2022 Ram Rebel were $367.56 out the door downstate a month earlier. We picked up the vehicle and called around some other local shops and found one (Luckily as it was July 4th weekend) and had brakes and rotors replaced for $515.84. Calipers just needed a good cleaning. Shoutout to Daves Garage in Gaylord. Job was done in under 2 hours and we have had no problems with the car since.

I would recommend Gaylord collision for any body work. 100% great work by their professional…read moreworkers. My truck looks better and the quality is great. The office staff are ready to help and assist in any questions I have. Thank you, Sincerely Brooke M. Paulino

BEWARE!!!! Make sure you look over your vehicle when they return it because they will break your…read morestuff and lie to you and say it wasn't them and there not doing nothing about it with a stupid smirk on there face and walk away. I didn't even wanna put 2 star but unfortunately you have to.

Had my tire patched and tires rotated... service was awesome and they got me in right away.read more

I had a slow leak around my rim after purchasing tires from the dealership and these guys fixed it…read morefor FREE! They fix all flat tires for free! You just got another loyal customer!!

Customer Service and Quality of Work - A New Benchmark!…read more We had a need to reinstall a bumper that was pulled off after contacting a steel pole in Mackinac City. Our plan was to drive to Boyne Mountain for a week long stay. We googled - and then contacted Lake Area on the Friday before Labor Day. Kelsey - the voice on their phone was professional, reassuring, and suggested that we bring it in ASAP to have them take a look. We were able to drive the vehicle - with the bumper carefully stowed inside the car - from Mackinac City to the Boyne area - and easily found the shop. It was now 2:30 pm on Friday before Labor Day. We met Kelsey who was great and she introduced us to Steve - the owner of Lake Area. He greeted us and came out for a look - and suggested that he thought they could do the work that afternoon! Really? - on the Friday before Labor Day weekend. We then planned to contact our daughter who too was staying at Boyne Mountain to come and pick us up while the car was being repaired. No need - Steve and Kelsey suggested we use one of their "loaner" cars. Just top off the gas tank upon returning. To top this off - Kelsey joined us in the parking lot to help us transfer our suitcases and bags from our vehicle to the loaner vehicle for our quick trip to the condo at Boyne. Is this really happening? We unpacked our bags at Boyne and caught a quick breath while simply trying to comprehend the fact that 4 hours earlier we felt our driving vacation around the Midwest had been dealt a serious blow due to the incident in the parking lot in Mackinac City - and out of nowhere - the Lake Area Collision shop - and the amazing people there - had come to the rescue. We brought the loaner car back to the shop around 5:00 pm (they close at 5:30) and our car was sitting our front - job well done!!! We met one of the techs who did the work - and thanked him - and he said he was glad to help! Steve and his team at Lake Area Collision have taken the whole experience associated with a body shop (most of us probably hope we don't have to visit these types of business!) to a level that is unmatched. Perhaps this is just the way we do business - but they not only got us "back on track" with urgency and professionalism, they did it in a way that man other business' could learn from! Thanks Lake Area Collision!!!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.