After reading other reviews, I took my laptop to ITM Computer. It did not start properly. Being in the web development industry and having several computers, it's always good idea to find a reliable hardware repair company. That was my thought when I first approached ITM. Letizia, the person who answer the phone calls, told me to take the laptop to the ITM office. Once there, she made me fill out a form in the lobby of the office building explaining the problem and with my contact data. As I always do, I asked to be called with an estimate before they do anything. A few hours later, a technician named Mark called to ask for the laptop's main password. I had already written down this data in the form (since they ask me to do so), but I gave the password to him again. Some time after that, Letizia called to say that the laptop was ready to pick up. It will be $100. I didn't like not have been called before with an estimate. This time I entered in the office, a little one-room space in one of these multi-offices' buildings. In the tiny space there were the two desks of Letizia and Clyde, the owner. Mark, the technician who called, was not there. I asked Clyde politely to explain me the causes of the problem and how had they fixed it. He says that they had run the CheckDisk feature of Windows to fix some damaged sectors of the hard disk. Being familiar with this feature since the MS-DOS times, this solution seemed a little weird to me. But the fact was that the computer seemed to work properly. So, 100 dollars for having a CheckDisk done (for anyone not familiar with it, it is a feature of Windows that takes 2 seconds to set it in your computer). They say it took one hour of labor. Clyde tells me that, apart from this issue, the computer looks fine and it will probably be o.k. for a long time. Well, one week later my laptop crashes again. Same problem: it does not start. I've called ITM. I explain the situation to Letizia. She tells me that she has another client on hold and that the technician will call me back. A few minutes later, Mark calls. I explain the situation again: I paid $100 and my computer is not fixed. He "guesses" that maybe the problem is the hard drive, and that he will charge me 50-80 dollars for a replacement and nothing for the labor. If it is not the hardware, he thinks I would better buy a new computer (this one is a two-years-old HP Pavilion). I politely tell him that I am very disappointed with ITM. I don't think their behavior have been professional and ethical with me. They made a wrong diagnostic, didn't give me an estimate, did not fix the problem and do not response properly when I complain. Mark tells me that "he is just a technician", that he will speak with Clyde about it and that Clyde will call me. Since then, I've had no news from Clyde. Being an entrepreneur myself, I would had been happy to write a good review for ITM and help a small company grow. Unfortunately their behavior has not been correct and I cannot recommend ITM to my fellow yelpers. UPDATE. One day later, I update the previous rating from 1 star to 4 stars due to the fast and ethical response I got from Clyde. A few hours after speaking to Mark, Clyde called and invited me to have a free diagnostic. I went back to his office and meet with him and Richard, other technician. After one hour trying, Richard was unable to determine the cause and the solution of my laptop's problem. At that point, Clyde offered me to have my money back since the problem was not fixed. I appreciate very much the interest and attention Clyde has showed in order to solve my complaint. As I told him, there is no shame in recognize that sometimes one just don't have the solution. On the contrary, it shows professionalism and respect for your client. On top of that, it maintains your reputation intact so the client will be sure that you are a trustworthy professional. read more

During the process of changing out my laptop's HDD for a larger one and formatting the new internal drive, somehow my external backup drive became corrupted and inaccessible. All I got when trying to access the external drive was the message "Your drive is not formatted. Do you want to format now?" A sick feeling welled up in me. The external drive was physically fine, but the partition had somehow become corrupted and would not let me access the contents, which contained over ten years of digital images as well as several recent image backups of my laptop's HDD. Since I have never found myself in this predicament before, I didn't know where to look for professional help. A Google search of data recovery services yielded many names - too many to deal with. I looked to 'Yelp' for assistance in narrowing the list. This is where I discovered 'ITM Computing' and found them to have a high customer rating. I went to the 'ITM' offices on Stewart Drive in Sunnyvale and met office manager, Lisa Fernandez, and technical engineer, Nick. Lisa and Nick were very friendly and professional. After explaining the events preceding the problem with my 500GB external drive to Nick, he went immediately to work on examining the drive. It turned out that the recovery program Nick used to examine the drive was going to take more than four hours to run and he advised that I should check back the next morning for a status report. Unfortunately, the next day's report was not good. ITM's technical engineer, Frank, explained that they were unable to access or recover the data on my external drive. Lisa and Frank gave me contact information for another data recovery company with clean room resources that could take the recovery to the next level. Since 'ITM' was not able to recover data from my drive, I was not charged the normal $200-250 fee. Even though my first experience with 'ITM Computing' did not end with a successful data recovery, I would highly recommend them to anyone as this experience left me with a sense of respect for their integrity, professionalism and compassion. This in spite of my deep disappointment for the loss of access to my backup HDD. Thanks again Lisa, Nick and Frank. Now I have to decide if I can live without the ten years of digital photos or if I can afford to take the next step in data recovery. Sincerely, Steve A read more

There are too few businesses that carry out their functions while also heeding the sincere moral obligation we expect of decent people or teams. Frankly, I never saw one such business in California until about 3 weeks ago when I dealt with ITM for the second time. After I spilled water on my tablet PC and haplessly fried my motherboard in an unsuccessful attempt to repair the system myself, I checked in my tablet PC to Clyde's team. I wanted a quote instantly so I could lock in a price and have them commit to a "no-change-in-price-or-timing" term -- you know, the kind of terms in a terms sheet a la business as usual; sort of risky but that's the nature of hedging. Anyway, ITM got back to me with a quote, but they stated that this could change. This was the exact response I did not want, because -- in my mind -- I thought: 'of course, they'll return and present a more expensive quote'. So, I asked them to send me a "definitive" quote. And they did...yet, Clyde stated again, that this could change since I wanted a refurbished part as opposed to a brand new part whose price is known to be more fixed than the "refurb". In any case, after a few weeks or so, I was stunned. Really, I thought it was a prank. They fixed my computer and sent me the bill. It was a reduced charge; indeed, price changed and the price ITM got from its parts supplier was lower than the initial quote -- and ITM went ahead to make this known to me, asking that I pay about $100 less than had been anticipated, when, frankly, they -- like most other businesses -- could have just kept quiet and let me pay the initial higher charge. But they did not! Indeed, I find this very exemplary. I think I have seen one or two honest businesses but seldom the kind of honesty that has to do with money -- especially when a client was just about to write a check for a higher "figure". Wow...so far, these guys are good - in many respects if not all. Pure and simple! I'm in awe and am still pleasantly surprised. Hopefully, other businesses (and even individuals) in the area and yonder will take a cue from ITM. How lovely that would be! read more

I have had a long and happy business relationship with Clyde, which began not long after he began his business. I wanted to share my impressions of him. Clyde has a sweeping knowledge of the entire computer & electronic industry (it never ceases to amazes me). I admire his professionalism, his happy, calm, gentle personality (he is truly one of the good guys in this world), his flexibility, and his ability to alleviate severe panic attacks! Clyde has totally been there for me daytime, evenings, and weekends, when I was sure I just did some stupid thing that resulted in the loss of all the information on my computer. He has also constructed a computer for me, program by program, that I feel is secure, has a really great spam protection, and also has bells and whistles that Clyde offered to install because he knew would lighten my work load. He has also been open to installing programs that I have seen discussed somewhere and like, provided they are safe, do not interfere with my other programs, and that there aren't better ones available. I love his premium service plan that provides me with remote tune-ups and at least one on-site visit every year. It keeps my computer very up-to-date in all ways. Clyde keeps completely current on all issues concerning not only computers but also telephones, palm-type devices, etc. He holds conferences and training events frequently that deal with a variety of electronic programs and gadgetry. He will even teach you how to use Send Out Cards (and gifts), a great program that will let you send cards and small presents to family, friends, and clients. For my birthday late last month, I received a lovely card and some goodies that were so exquisite that they were gone in just hours! Clyde is, in short, just the very best. It was my lucky day when I found and signed on with him. You will not be sorry if you do, too. Sandy M. read more

The gap between my dependence on technology and my knowledge of it is dangerously extensive, and Clyde and the ITM staff have served as a most reliable bridge. Clyde's been helping my family ever since I can remember, probably around twenty years. He has set up multiple home and office networks for us, helped me find a quick, light, and affordable laptop when I went to college in Washington DC, and now as I begin graduate school in Missouri he has been more of a help than ever. In the few days preceding my departure to school, he: 1) personally met me at Fry's Electronics and inspected laptops and printers with me until we found and approved of ones that were suitable to my school and personal needs AND budget 2) transferred everything from my old computer to my new computer 3) armed my computer with back-up programs, virus protection, cleaning and updating tools, necessary software, and personalized applications such as YouTube downloader, WordWeb, media players, convenient browser settings and general system organization and simplicity 4) synched my Blackberry and iPod 5) packed and shipped my printer 6) worked at all hours (was working at midnight the day before I left) to ensure my projects were finished in time 7) REMOTELY (over the phone) walked me through the setup of a wireless network in my apartment and my printer 8) very calmly and pleasantly accepted my frazzled state and not only met but exceeded any reasonable expectations for what I had to get done in such a short amount of time. On top of the ability to provide prompt, effective, and genuinely amicable tech service, Clyde helps anyone from ages three to eighty, in any lifestyle from college or professional to home and office, in any location from his office in the South Bay, CA to the East Coast to the Midwest, and with any problem from the physical to the virtual. Few can claim such a broad domain. read more

Good quality IT support is very hard to find these days. I have worked with several in the Phoenix area and have not had any luck. A friend from California recommended ITM Computing as they also have remote support in addition to live support. I had already read many of the reviews on Yelp before I made the call. When I called I was amazed at the quick response from this company. When I deal with local IT personnel it takes 2-3 days for the professionals to find time to fix my computer. ITM Computing was on the phone within a couple hours aiding in my issues. They were able to successfully resolve my problem all over the phone!! This is a major advantage for me as I can not find the time to bring my computer in to someone to have it looked at. Not only did they resolve my issue, but they increased the computer's performance as part of the whole deal. I know that I will continue to utilize this excellent remote service for my own IT needs. One thing I did notice were the reviews about the location of the company. As I have never gone, being in Phoenix and all, I have never experienced this. Although I will say I noticed the address is now different from the original address so I bet the actual office address is now listed. I am glad I decided to experience the company for myself instead of just taking the word of the two 1 star reviews. If I had, I would never have experienced the exceptional customer service and support from ITM Computing. read more

We are a small business with very modest IT needs, but they are crucial to our operations, and security is paramount. We previously had an IT professional to keep our systems current, running and "clean", and it was a disaster! The bills came regularly for "tech support", but when we actually needed it (always an emergency!), he could never be found. What a difference when we contracted with ITM and Clyde! After assessing our needs and reconfiguring our systems to function as expected, they have been a dream! When there is a problem, not only can they be reached 24/7, but they get back to you right away and most problems are fixed over the phone, remotely, or, if required, "on site", usually within 24 hours. In addition, Clyde and his team keep us abreast of any new technologies which would benefit us, consult on new computer purchases and recommend strategies that will improve out IT functions. They have never steered us wrong!!! ITM is a rarity these days, an IT consulting firm that has been around multiple years, yet continues to provide personalized, quality, rapid service when needed, just as they did when they first opened their doors. Kudos to Clyde and the ITM team! I would recommend them (and have!) to anyone, large or small who has any level of computer need, and especially to the small company without an "in house" IT department. They are the BEST!!!!! read more

I cannot say enough good things about ITM!! They are one of the most professional, efficient, and reasonably priced businesses you will EVER have the pleasure of working with. My laptop was infected with spyware and many other viruses and the amazing folks at ITM took care of my computer within just a few hours. As soon as I dropped off my laptop, they had their tech take a look and called me back right away with an estimate on both the time it would take to fix my laptop as well as an estimate on the cost. As they started working on my laptop, they realized the job would be about twice as much work as they originally thought, but they honored the original price they quoted me with!!!!! Wow! I was so impressed with their honesty and integrity. Truly, I have never known any business like this! And when I got my laptop back, they had done a first rate job of removing all the viruses and even installed plenty of anti-virus and malware protection programs and updated my entire desktop - free of charge! Don't take my word for it - go and experience for yourself the amazing service that ITM provides its clients! The help they provide is top notch and is done with such professionalism and speed. ITM is a business that truly goes above and beyond for its customers and it shows! read more

I want more than 5 stars for Clyde and the In The Moment staff! When I moved, I was looking for a geek-type to guide me through a router install and to get some wireless things going at my new apt. I Yelped In the Moment (ITM), liked what I read, made an appt. and waited. And waited. Nothing. Well!, I fumed, THEY blew ME off! I was going to move on and thought, "Wait. They need to know that I'm not happy being ignored like this." So I sent an unhappy email, not expecting much in return. Well, Clyde was on it in a flash! He apologized, wanted to know how and with whom I'd made the original appt., and then -- Ta! Da! -- sent Josh the Wonder Kid to set me up and make me smile. (Do I dare mention that Josh's initial visit was gratis?) Josh is far too young to know so much! And don't let his quiet demeanor fool you for one minute. This kid knows of what he speaks. And even better, he follows up his few words with mucho action. Recently, my router, modem and computer got out of sync. (I suspect that Miss Sophie tripped one of the electrical cords while chasing her tail.) I emailed my problem to ITM and received the best advice for resetting the system. From that day forward, In the Moment became my go-to geek! They're the best! read more

We have a small business and moved in January, when many tax-related items are due. We moved in early January, so I had decided to do the tax stuff after the move when there would be more time. Well, the unimaginable happened. In its new location, my iMac would not turn on. I was feeling distressed until I found In The Moment Computing's Yelp page and the amazing reviews they received. Surely, they could do something to make the computer work again. I was not disappointed. It took two or three days to diagnose the problem. After one day, they thought it might be a power supply issue, but wanted to have another tech look at it to make sure. Then, in another day or two, told me they felt quite sure and wanted to order the replacement power supply. My husband thought while they had the iMAC opened up, it would be nice to get a new hard-drive in there. The tech there was very accommodating, and put in a hard drive my husband cloned without any issues or cost to us. It took some time for the power supply to arrive, but the day ITMC received it, I received the call to pick up my computer. The tech even carried the computer to my car for me. THANK YOU for the great service you provide and the great work you do! read more

I have known Clyde Lerner and his staff from In The Moment Computing, LLC for over 2 years. What I like best, as a customer is the enthusiasm, the helpfulness, the communication skills and the professional demeanor. During the two years I have been using the services, the staff has consistently demonstrated all of customer service qualities and more, and I heartily endorse this business for any Computer or Printer problems. This entire staff is reliable, dedicated and eternally upbeat. The ability to calm frustrated customers is unparalleled, and it is because of the excellence in their area is the reason when I have a issue I repeatedly have called for assistance. Brandon the technician that came to my home was on time called before arrival and worked on my printer till it met my satisfaction. I feel that Clyde Learner and his staff exceed customer expectations. I would like to commend again excellent level of service, professionalism and follow-through. In The Moment Computing, LLC entire staff is a hardworking, top-performing customer service professionals. They all have my highest recommendation. read more

If you're looking for an IT company that has the technical background to handle any computer issue, makes you feel like you are their only client, is on the cutting edge of technology, AND reasonably priced, you have found it in ITM Computing!! We have been with ITM computing for going on 8 years and are extremely pleased with the service they have provided for us!! Computers never have a problem during the "normal working hours " (9-5 Monday - Friday) . . that is not an issue for ITM computing. Late at night, weekends, or holidays, you can call ITM with your immediate needs and will be given recommendations on how to deal with the problem until they can either remote in or have someone come on-site. ITM has perfected the art of remote access for maintenance and service needs! Due to their remote skills, since leaving California 4 years ago, I have not had the need to have them on-site for service. It is all done remotely with precision and excellence. I highly recommend ITM Computing to anyone that is looking for IT help. You will not be disappointed!! read more

Two days ago, I became one of "those people" that I used to make fun of...you know...the ones who "spill" something on their laptops? After four painstaking hours of working on a spreadsheet, I sat back and admired it, Peet's Tea in hand, and voila, before I could stop it, the whole mug was crashing down onto the keyboard, with tea *everywhere*. I tried to drain the computer & take care of it myself, to no avail. The next day I called Clyde (the right decision). He was on it immediately & made it very convenient for my schedule to get the laptop. In less than 24 hours, he had salvaged all of my data, including my beloved spreadsheet AND the computer is once again functional--no small miracle. I can't say enough good things. Not only did he fix it, but he went above and beyond to calm my nerves & make the whole process very easy, convenient, and best of all FAST. This is the second time that Clyde and ITM have come through for our business in a pinch. Thank you Clyde & I recommend In the Moment Computing without reservation. read more

Outstanding Help!!! I oftend access my work computer from home and work evenings, weekends and holidays, I'm in real estate. Just before the holiday weekend my computer froze up and stopped me dead in my tracks. A friend had given me In The Momnent Computing telephone number stating, that if I had any computer issues to give them a call, they were excellent. I called and spoke with Cllyde Lerner the owner, I explained my situation to him and he arranged to come to my office that afternoon. Once there he was able to identify the problem and have me up and running within an hour. TOTALLY AMAZING! He explained everything that he was doing, advised me on what I should be doing to avoid further problems. He was outstanding, the cost was reasonable the problem solved. I highly recommend to anyone who is having computer problems and want them corrected quickly and professionally to call In The Moment Computing. Connie Fross Realtor Hometown GMAC read more

I'm not very computer friendly, so when my daughters moved out and went away to school I realized that the only way to keep in contact with them was to become computer friendly. Unfortunately I did it it all wrong, I went on sites that I was not supposed to and did some changes of my own thinking it was the way to fix my computer from doing the things it did, well I was wrong. My computer got infected with a really bad virus and it was very frustrating. My neighbor then pointed me to ITM Computing for service. When I called and explained my issues they sent someone to my home the next day. The tech was very helpful and quick he fixed my computer right up even installed some programs that will help me with learning how to move around better in my computer, he also trained me on alot of questions that I had he was more then beyond helpful. I just want to Thank the ITM Computing team for all their wonderful efforts. read more