I have no idea what's going on here. It seems like they had a shift change between the guys and the ladies. When the guys worked the second drive-thru window they would always give me utensils with my order- I always get cheese fries with peppers on top. However, if the ladies work the second window, they never include utensils in my order. Also, the ladies seem to be kicking out the guys from the second window. When I was here 2 weeks ago, the guys who were working the second window, and then when I inched up a bit one of the ladies seemed to be trying to kick out the guys in that window, One guy held strong and stayed. I got utensils!:) The line also takes longer with when ladies are working the second drive-thru window- like SOOO long Stop kicking men out of the kitchen please! They get on a roll read more

I live in Texas and I swear that In & Out tastes better in California. Even though the line was long we were out of there pretty quick with everything we ordered. read more

My nephew has a theory that ordering inside is way much faster than the drive thru. He was totally right! As all In-N-Outs are usually stacked with cars that wrap around the building like this one today. My nephew said let's order inside so we tried it. Right when you open the door there is a line that reach right up to the entrance way so you initially feel like it would take a long time. It was about 6-7 line of people in front of you but surprisingly the efficiency of these locations are so on point that I was ordering up front in under 8 minutes or so. Then when you wait for your order it's about 5-7 minutes. Even with the 6 hamburgers I ordered it didn't take too long. My nephew told me after I just finishing ordering that he wanted a vanilla milkshake. When I looked back in line it was about the same number of people that reached to the entrance door. But I stood in line again but this time it went faster like in 5 minutes and I asked the same guy Isaiah if I could add the milkshake to the previous order we were waiting for and he kindly said, "I can hand that to you now." The place is well air conditioned even on an extremely hot day like today in the valley already reaching 93 degrees by lunch time. What my nephew and I also realized was we should come after 12:30pm because when we got there it was around 12pm with the long line stretching to the door. When we were leaving around 12:20-12:30pm there was NO LINE! So the moral of the lesson is order inside and come after 12:30pm. Much faster this way and always delicious food guaranteed! read more

In-N-Out Burger - Burgers Near Me - Van Nuys, California

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In some ways this is our favorite in and out location in the valley, in other ways it isn't, and that's not helpful to either you or me. The main thing that we like about this In-N-Out location, is the actual location and the parking lot. It's easy to get to. The parking lot is large, and there's usually not any trouble finding a parking space. The reason that we don't like this In-N-Out location is there's very limited indoor seating. I know this is a theme at most in and outs, but at most in and out I usually sit down. We've gotten to the point at this location where we just always take our food to go. And yes, the drive-thru line is a nightmare just like every other In-N-Out. But the food quality is exactly what you would expect from In-N-Out so no complaints there. read more

Food: 4/5 Service: 2/5 Ambiance: 3/5 It's painful for me to give a low rating on my favorite burger restaurant. In-N-Out is my go-to place whenever I'm craving burgers. Aside from the long wait, everything is usually great, but this time was bad. When I ordered, the staff didn't even ask me if I wanted onions. This is the first time that's ever happened, I'm always asked. So I got a hamburger with extra lettuce and tomato. When I got my order, I asked for 3 packs of spread and the person handed me 2. When I checked my burger, there was no extra lettuce and tomato. I asked for it and she gave me extra tomatoes. I had to ask again for the lettuce. I noticed that the majority of the staff were younger employees, only a few elders in the back cleaning the floor and such. Staff need to pay more attention and be properly trained. Overall, it was a bad experience. I'll come back for the food, but I'll need to keep an eye on my orders closely. read more

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Really good location, instead of waiting all the line to the drive-thru I parked my car and went to do order in the branch. Great service and foo. read more

Overall Experience: Can get very busy and difficult to find parking when it's prime time. But you can't beat In-N-Out on VALUE for best burger and fries at the best price. Food: I always compare my burgers back to In n out and I just gotta say you can't beat the quality and the price. My hack is to get extra everything with grilled onions and whole grilled onions. Of course, double double - no lie. Portion Size: Excellent. The perfect size of burgers and fries, and no complicated menu. Service: Always great customer service. Ask and you will receive! God bless this company! Ambiance: A bit busy but it really shows the success of In n out. Just wait for a table and you'll find one! Parking Situation: Can get busy but as long as you wait, most likely if you just wait and yield for a car to come out, you'll eventually get lucky. I don't recommend going around the area to look for parking as I don't think there are any good street parking walking distance. read more

In-N-Out Burger - Best burgers and fries. Best VALUE! - Burgers Near Me - Van Nuys, California

It's one of those love hate situation here. You either love it or hate it. The parking situation is a hit or miss as well. Depending on what location you go to. This particular one, there's a nice size lot but it's also part of the drive thru line. In and Out is notorious for their long line of cars at all their locations. That's good for them as it's rolling in the money. It's a burger place that's only caters to burgers and fries. Basically a few ways for your burgers and basis fries. It's good, I've alway enjoyed my meals every time I've been. This visit, I was next door at the gas station and was craving a vanilla shake. Even though there was a line at drive thru, walking in there was no one waiting. Seating area was full but no one in line. Staff were very friendly when I walked in. The hello and how may I help you. I just wanted a shake. Plain and Simple. I'm sure it also their duty asking if we wanted a burger as well. Shake literally didn't take long. He was the one that prepared it for me. If it's busy , it does take a while. Overall, I mainly come when I have the craving for something. Rarely do I have fast food but the craving for a vanilla shake does pop up every now and then. Plus knowing that it's not far. I could always come whenever but that also makes it bad. Hence I rarely come. read more

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Is In-N-Out overrated? Do we just visit for comfort and nostalgia? Today, I visited at 10:30 am. They weren't busy and went straight for the drive through. I ordered a cheeseburger animal style with added whole grilled onions, animal fries, and they upsold me on a beverage. What I got was a cold cheeseburger with hardly any grilled onions and no sign of whole grilled onions, a couple of whole grilled onions on fries covered with melted cheese, and a watery, almost room temperature strawberry shake. With plenty of burger options in the Valley, I don't think I will be back at this particular In-N-Out location. I would rather support local at Bill's Burgers or get better quality burgers at HiHo Cheeseburger in Studio City or the new Goldburger in Granada Hills....or even the Habit where I've never had a cold burger. As I always say to myself, if you're gonna be bad you better do bad right! read more

How disappointing! They thought I wouldn't notice ? the buns are BURNED. my food was ruined. read more

In-N-Out Burger - buns were BURNED, didn't expect this tbh ruined my night - Burgers Near Me - Van Nuys, California

Always a good burger to enjoy on the weekend! The service is always great but the drive thru lines be long sometimes. Shout out to the guys who be outside in all types of weather just to take your order. My go to meal is a 3x3 protein style burger. read more

Clean, consistent quality food, good service. Classic In-N-Out experience. I come here every now and then on my break and have never had any issues. read more

THE BEST BURGERS IN AMERICA. When you get quality and taste at their cost, no one can convince me otherwise. Stopped by today for dinner and dinned in. Place was packed. Took about 15-20 minutes to get my order. However, service was great per usual, another great about In N Out. Service is always top notch. Went with a Double-Double -mustard fried with whole grilled and raw onions. I also added mustard and extra cheese to the burger. Wow, such a juicy and flavorful burger. My favorite way to order a double double. In my opinion this is another reason why their so great! Customizing their famous burgers your way is the cherry on top. Overall, if your in the area and craving a burger, do not hesitate to come by here. YOU WILL NOT REGRET IT. Thank you so much In N Out for consistently provided us solid burgers. Always looking forward to the next time I go to an In N Out. read more

In-N-Out Burger - Burgers Near Me - Van Nuys, California

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I was really disappointed. I've never had this kind of experience with them before. The buns were so BURNED, and when I asked the girl to remake it because all I could taste was the burn, she gave me such a bad attitude. She was really rude about it. Luckily, one of the male employee helped me and he was super nice. Also... I noticed the bathroom was really dirty. Obviously this is some management issue... read more

11/15 12:20 I would give it NEGATIVE Stars if I could. Literally been in the car waiting in the drive thru....possibly have moved 8 car lengths. It is now 12:56. One thing you can say about this in n out is that they usually go really fast. This time it's obviously a management issue. It's pouring rain but that has no bearing on what's happening inside. In fact there's like 10 people inside when I got here. This is ridiculous. I would have left but I'm trapped with no options. Poor sense of urgency. Obviously no structure. It's burgers fries and drinks. WTF Still have like 10 car lengths left just to order. read more

While going thru the separated drive thru line ahead of the car next to me, Ariel decided to help the car closest to him instead of doing the logical thing in helping who arrived first. Then developed an attitude when I ask why did I not get attended first. He then rolled his eyes and ignored my question. So I said ok since you want to act unprofessional I will leave, please move the cone so I can exit. 2 cones were blocking my van, he moves 1 then stares at the sky for a min, then makes eye contact until I ask him to move the other cone. I advised them manager of the situation. He stated he will speak with him and apologized. Also gave me a gift card for the inconvenience. Thank you. read more

Consistently cheesy, juicy meat patty, flavorful grilled onions and those unique crunchy fries. The reason this business is so successful is because the quality is superior compared to other chains such as McDonald's, Wendy's, Jack in the Crack and Burger King. The cheese is so creamy and decadent. The meat is very fresh and never frozen. That soft bun...so buttery and toasty. Plus that special spread sauce is so mouthwatering. It's a thousand island like sauce with pickles that is the perfect contrast to the burger and fries. I recommend getting a Double Double Cheeseburger Animal Style with extra grilled onions and well done fries. If you're feeling extra hungry get the thick chocolate milkshake as dessert. Also, the service here is the best. Let's be honest, at most fast food restaurants the employees do not seem happy and are not exactly in a nice mood. Here it's such a difference, very personable and attentive employees. Also the ambience is very very lively and busy. Always crowded for a reason. People can't get enough of this addictive food. read more

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So much for animal style fries. Quality of this place has gone down lately. This is not the first time they messed up my order. Managment is getting lazy. read more

In-N-Out Burger - Burgers Near Me - Van Nuys, California

DO NOT COME TO THIS LOCATION. I came here around 10:20pm (11-10-25) Today I visited this location and every single item I ordered was extremely disappointing. Firstly, I purchased Animal fries and quickly disappointed followed, the fries that i had were absolutely burnt. They tasted like i ordered them well done and were way to crunchy for my liking, they appeared to be soaked in oil. (see attached photo). TO TOP THESE FRIES REALLY OFF not only were the fries overcooked the onions on top were literally burnt BLACK, BLACK, and tasted so disgusting, I threw them away after that. Then the regular fries were the exact same overcooked, crunchy, and old tasting. Next was the burger bun on the first burger I ordered, again burnt and unenjoyable (see attached). Then my burger I got it with Whole Grilled onion, it literally says that on my receipt but was given raw. This really put me off because the onions in the burger are my favorite part. Then to top it all off my food was so cold, I live 6 mins from this location no way in hell should it have gotten that cold that quick. It absolutely tasted like it was just sitting around in there. Lastly, the staff: At the first window we were told they don't accept cash after 10pm so just note that. Then when I got to the window i and asked for condiments the staff didn't ask how many I wanted like they have time before instead she's gave me one of the spread and peppers, never in all my years and visits to in n out have they been like this with there condiments. I knew inflation was getting bad but come on. The ambiance in this location is the same with them all, they all look the same just filled with different individuals who care less about proper customer care. Anyways In all don't come to this location I also went to the drive through and it took me sooo long to get my order, and then waiting all that time wasn't even worth it, the food was a massive let down and overall disgrace to the in n out name. It really bothered me especially because I have been craving in n out all day and came from a trip outside california all the be disappointed. read more

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Delicious and classic in and out! Drive through is not too crowded, service is excellent, but only 4 stars bc I just don't love the fries. I'm sorry but it's true! read more

Currently in the drive thru line. Line is ridiculously long and there is just one young man (didn't get his name but he is wearing glasses) handling the entire rush by himself and is doing an awesome job and with a great attitude. Had to give 5 stars for his hard work. Also it's in n out so obviously the food is good. read more

decent, not bad, but nothing great. the service was fast. i would recommend. line was crazy, but not too bad.

Coming in through the drive thru, there was only 1 order taker using the intercom for 10 cars back. There would be 1 order taken, car getting the food all in one sequence before the next car can even order. Must have been a problem with the ordering tablets and the rain. While I waited 10 mins for my food, I was still given burnt buns and it was somehow acceptable to be sent to customers. Working in fast food, buns like this take a long time to burn. They must of had it on the grill for 5+ mins!! we bit through the burger and had to tear it off like a piece of steak. Balboa doesn't always have bad quality, but everytime time I've gone lately they have done something bad. Stick to Northridge In n out. I'm thankful the company has a customer service team and you don't have to speak to the workers directly abt the situation. We got our new order but had to wait even longer to have our meal when we wanted read more

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I'm always surprised at how fast the inevitability long lines move at In-N-Out. I came to the drive-thru at this location, and they had the split line that merges into one after you put your order in with the expediter. It definitely seems to be an efficient way to eliminate the line from bottlenecking out into the main street. The expediter was friendly, and provided clear instructions about which car to merge after, and I don't think I waited more than 10 minutes to get my food from the time I entered the line to when I made it to the pick up window. I ordered two double-double cheeseburgers for my boyfriend and I, minus the onions, with fries to share. I also ordered the animal sauce on the side, because it's the bomb.com! The order was as expected! read more

In-N-Out Burger - Two double-double cheeseburgers, minus the onions, with fries to share. Ordered the animal sauce on the side. - Burgers Near Me - Van Nuys, California

Long lines moved fast. In and Out: really worth the wait. Wish the Federal Government could work this efficiently!!!!! read more

Just your classic In-N-Out. Delicious food, great prices, California theme, and monster wait times. This one does seem to go faster and is better equipped for drive throughs. read more

The food is always fresh! It's the cleanest tasting burger I've found. The service is always prompt and on point. The team members are dressed neat and a smile is always part of the uniform. The lines are long but they move quickly. As a result of long lines, it means the restaurant is turning the food over constantly which means the burger and fries you are ordering will always be fresh. I got my food to go so I didn't have any of the in store ambience. Maybe next time I will dine in. Keep up the great work #In-N-Out read more

I was on business in the San Fernando Valley, and I was famished! I was craving a complete meal from In N Out, and found this location closest to me. I was in no rush to get back on the road, as rush hour had now hit in full force. I found parking in their lot, which had plenty of open spots despite them being busy. I walked in, and after making a quick pit stop, ordered my meal. I got a double-double, with fries, and an extra large iced tea. Due to Covid restrictions, I had to take my food to-go. After a short wait, I got my food, and headed back to my car. I devoured my meal, which I found to be delicious. Anyone who's had In N Out knows how great the food is at this chain. In fact, bad In N Out locations are extremely rare. This particular location is definitely on the good list. This place is kept clean, run efficiently, and staffed by friendly people. Thanks for the great experience! read more

In-N-Out Burger - Burgers Near Me - Van Nuys, California

Great food in a low price. I have been going to this particular In-N-Out for at least seven years and the food is great. The prices are low and the service is fast when they invented the idea of fast food they had In-N-Out in mind. read more

love this in n out! the service is so good and the workers are really sweet. i've had a homeless person interact with me very rudely but a kind employee was quick to help out with the situation. they serve fast too read more

Me and my son got the protein and animal style fries and it was so good. Highly recommend this place or any. In-N-Out can't wait to come back again. read more

I am a little late, but wanted to give a shout out to Daniel! He is always so quick and absorbs your order immediately! He is always so friendly (especially to my dog), but what really stood out to me was the way he handles stressful situations and deescalates issues. I witness a car accident while in the drive through, and saw him immediately help and take necessary actions on what to do next, while still doing his job! He was so helpful to the driver, and it really made me want to emphasize how hardworking he is, and give him the recognition he deserves! read more

Harry Snyder and Esther Snyder founded In-N-Out back in 1948 in Baldwin Park, CA and the company is still to this day privately ran and family operated. With locations now spanning several states they've been able to offer there beloved food to those outside of CA as well. Let's get to it. They serve burgers, fries, shakes and various other drinks. They pretty much have not added anything to the menu besides hot chocolate as of 2018 (re-introduced as hot chocolate was an item of the past), and for this reason they're able to keep things pretty consistent and under a sharp eye. They use fresh beef that's never frozen, the buns are made with real sponge dough and made without preservatives, veggies are cut fresh and the fries are peeled and cut from fresh potatoes and cooked in 100% sunflower oil. Besides anything on the regular menu, there are some "secret" (I say secret this way because most of these are known about) items. Here's just some of those additions to the regular menu: protein style burger, 3x3 and 4x4 (three burger patties and three slices of cheese and four burger patties and four slices of cheese respectively), flying dutchman (my favorite!), Scooby Snack (just a burger patty), mustard grilled burgers, animal style fries and burgers (cheese, grilled onions, extra spread and pickles), cheese fries, grilled cheese and a Neapolitan shake. You can also ask for chilies or to have your burger cooked a little less than normal. Prices are in the $2-7 range for any of their items. ---Location Specific---- This location is in Van Nuys and not too far from the 101 & 405 freeways. This is store #134 which opened up back in 1998. The look and size is similar to others I have been to with both inside and outside (limited) seating. The drive thru currently has just one lane, but as always they're pretty quick. It is to be expected that at any given time at all sorts of hours for traffic to spill into the street. Service was quick on the most recent visit, food was warm and consistent,  and needs were met with ease. Napkins? Sure! Extra spread? I got you Aryo. Chilies? Say no more! No problems and no fuss/muss of an experience. The parking lot is big enough and holds about 30+ so spaces read more

Cars don't always alternate, and the person taking orders doesn't enforce it and/or pay attention. Also, he started walking towards the third car in the line that had two in a row go, so I honked my horn. He said it was so he could take my order from the passenger side. I had no idea, as he made zero eye contact nor did he motion to me that he was planning to do that. Food was good, except fries were too salty, as usual. read more

Came when they opened. It was easy to order and find a seat bit the food was slower than in the past. Overall good was pretty good, but the fries were a bit limp. read more

In-N-Out Burger - Burgers Near Me - Van Nuys, California

This In-N-Out Burger is one of the early locations. It is a drive thru only. No indoor seating. Which is kinda cool. A little nostalgic. I hope they keep it that way. There are small round outdoor tables although not good if it rains In-N-Out Burger is a good burger for the money. They have not changed this burger for years. However I believe our taste does change and they have lots of room for improvement. One I hope some day they add chili. Two offer onion rings. Third perhaps offer thick cut french fries as well. They have okay milk shakes. Why not have root beer so customers can have a root beer float. I'm just saying. read more

Four stars for this location. I always have a pleasant visit here. Staff is on point and polite. I've never seen the line blocks long like the one on balboa and lassen. It's pretty clean inside most of the time I come in. read more

Yep. Yeppers yes. Long wait. Worth it. Efficient tell them "no salt" on yer burger. 3

Whoever took my order tonight was not paying attention because I clearly ordered animal style fries was charged for animal style fries and was given regular fries. It's a Monday night. There's barely any cars. You can do better. read more

I feel so silly leaving a review for a fast food place, but I feel like this one is warranted as it's been seriously the most disappointing In N Out I've ever had. Waited 20+ mins only to receive cold fries and an animal style burger so soggy that half the sandwich was falling apart. There was a stray piece of lettuce on my burger that had a short, black hair hanging off of it. My pink lemonade was carbonated? Tasted like it was mixed with 7 up, which for a non-soda drinker made it undrinkable. Also didn't get a fork for the animal fries. Can't believe the difference in prices from my local Vegas locations, these prices are slightly more expensive than the Strip location! read more