I am So Happy to see Maggie back! Her smile and kindness always makes this location shine! The staff and hungry guests seem to be Happy,too! I popped in on a whim and was so ecstatic that I saw Maggie! This location is always clean, friendly and you enter in greeted with smiles. Great Job Saticoy location, I come from Woodland for this kind of customer service! read more

A must go in the área. Had the guacamole burrito fresca salsa and avocado salsa. Absolutely delicious it made it even better because it's one of the best customer friendly service I've seen in a long time read more

I went through the drive-through. I ordered a chipotle guacamole chicken burrito. I told them no beans no chicken. I didn't say no sauce no guacamole no rice. I didn't say that. I said no beans. No chicken. I take a bite out of the burrito and I see it's just pure cabbage, pure cabbage, no rice no cheese no sauce no guacamole just cabbage The burrito was $15. One star definitely never coming back again. read more

Been going here about 2x a week for the last few years, it's right by my office. The last year or so it's gone downhill. The interior is Very dirty, drink station gross, tables and windows smeared and grubby. We started getting drive thru. Today 2/16 got a queso chicken bowl about 1pm and there was a 6" hair in it. Yuck. We're done. read more

This location needs a review. I had visited this location numerous times up to about three years ago, when i moved away, and all good. I'm back, and on three separate visits all after 7pm, last being this last Wednesday,found the chicken lousy, no flavor, either over cooked or under cooked at the three different visits. Location needs a corporate or area GM visit. Fellow neighbors said they no longer visit this location because of poor chicken taste. read more

This is my local El Pollo Loco and one honestly can't beat the price/quality of Tuesday Tacos! However, this review is not about tacos, it's about service and I'd like to thank Irma for her AMAZING attitude and customer service. 10 stars for Irma! read more

I finally found a Pollo loco location that is nearly perfect! I have to drive a bit further than the closest locations to me, but it is worth the drive. The chicken here is cooked to perfection, and has the same flavor that I've always known and loved from Pollo Loco. I came to this location two nights in a row and was not disappointed. The customer service is not the best, but it is still better than other locations. This location always has all of their salsas and their Serrano peppers readily available. They also follow their recipes down to a tee. This location has plenty of parking, a decent amount of space to eat inside and kiosks to order from. Overall, I am very thrilled to have found this location! I wish that the closer Pollo Loco locations were run like this one is! read more

There was a sharp bone in my burrito and I discovered it on the first bite. When I called customer service they just said it happens sometimes with their food. Hasn't happened at any other places. Used to go here once a week and won't be back. read more

I have a issue with one employee at drive tru a month ago a nice lady call me which it's the manager she was very nice and she offered me a meal next time, so few weeks ago I went back asking for her and another lady she said she's the manager but she's not very nice she was so rough and said give me her name in the manager I don't know who it's the one you talked to, nothing to do with the one who spoke before. That's why I'm never we back there, employees are not friendly, if they not happy with their jobs, they shouldn't be there. read more

8 pieces family meal at 8:00 pm. After got back from the beach, no more energy to call and talk to them about how they work.. Sadly it used to be my favorite place with nice people. read more

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Iwas called racist by the last manager simply because i asked a question and no one spoke english. I went in this time because there is a new manager. Don't ask questions in this place! I asked them about an offer on the app and the young man acted like he was annoyed. So he told me he didn't know anything and that I needed to wait at least ten minutes to ask a question from a manager. I waited. Finally got my order in. Sat down. I realized that the young man didn't give me my drink which they usually do and I watched him hand drinks to everyone else who ordered.Then he started calling numbers but he skipped mine. After about 20 minutes, and I waited a good long time to make sure I wasn't mistaken. I went back up to the counter and said to the lady manager I didn't get my drink. When she handed it to me I said you know they didn't give my food either. Is there a problem? I watched another man, come in who was White and he didn't get waited on either. And then they had a problem and as he was leaving he looked over and said "they don't like White people coming in". I said thank you sir. I thought maybe I was being critical. He said no. It's true. The last manager they had got mad and called me a racist but because I couldn't understand any of the people who didn't speak any english. I was very upset and I said I'm not racist just because I can't understand someone. They wonder why people voted for them to be deported! read more

This Pollo Loco, has lots of hard working people with amazing vibes. Very clean environment with great food. Thank you Mario for your excellent customer service! read more

I came here to get the 3pc chicken meal with a side of mashed potatoes and broccoli to go! The 2 machines to order and made it quick and easy when it was pretty busy around dinner time. The chicken was juicy and tasted great but the 2 sides were decent and lacked some flavor. I'll most likely come back for the chicken and fast pickup! read more

This is just the worst El Pollo Loco. They take forever, don't assist customers at the counter. I've ordered online a few times to bypass the extra wait at the counter, and it still takes 10-15 minutes to get staff attention to ask about picking up the order, and then it's often still not ready. read more

One thing I like about looking for keto friendly or protein rich meals is this place has wonderful offerings under 10 bucks manage to pick up the protein chicken bowl and the keto burrito... But my roommate and I instantly fell in love with the flavor the richness I love the avocados can't say enough. I found the staff to be a lot of fun it's obvious the store is really great everybody has a lot of fun working together and I enjoy just being part of the environment. Micaylah and Guadalupe were the most fun but everyone else made the experience great. when you go here give them a little time because these ingredients are fresh and they require special handling this is not something that you're gonna walk in and out of in five minutes but you'll find every minute of weight well worth a taste! read more

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Why am I not surprised about the 3 star rating?, Because they are that. But, they are in my neighborhood and I'd like to support a hard working business to stay open. The food is El Polo Loco. Same everywhere. So, the reviews are for service. Yes, this place can improve. read more

El Pollo Loco - The sign - Fast Food Near Me - Van Nuys, California

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I ordered a chicken avocado burrito and somehow got a chicken lettuce burrito. Very disappointed. Store closed before I could go back and get it replaced. read more

El Pollo Loco - No avocado or anything else besides lettuce and chicken - Fast Food Near Me - Van Nuys, California

Delicious clean and friendly! I enjoy this location and have been going for years and recently moved back to this area. We enjoyed our food (2 nights in a row)! And the service was great too. Even my 18month old ate good both times he had it! No complaints at all! ... And I love that they send coupons in the mail all the time (even though I forgot to use) the prices are still great for quality food! Yum! Be back real soon! read more

Kyle, thank you again for your great customer service today. The Chicken tostada and the churros with chocolate dipping sauce was the perfect ending to my meal. I appreciated how you checked back to make sure everything was alright with my order. You're a great example and you made this experience a great one. read more

Good It tasted good and they were hardly any people in the restaurant when we got there. Our order came right quick and we ate We didn't really go there to dine we just wanted fuel and as a fuel stop it was good read more

Service is bad. Had to prepare a loco side salad three times and still got it wrong. The girl was a smart ass. Totally rude!

Had a not so good experience ordering dinner for the family. The service was not that good. Had to wait over 25 minutes for my order that was not that big (Tostada, chicken burrito, wing lovers, and tacos al carbón). Server accidentally dropped my food from the counter and had to remake the order. But neglected to let me know what had happened. I found out from a customer who say the accident. This place was not low staffed but the manager seemed not to have a handle on how to manage their team. Customer had to wait to have their orders to be taken, and food deliver drivers had to wait for orders to be ready. read more

I love El Pollo Loco! Every thing on the menu is great.. I've been coming here for years and it's always a good experience...

He asked Manuel what he wanted more sauces and he refused to provide more when one requests an order for more food

Great food and very clean place. I love how fresh everything is. Angel took our order and he was the best!

You guys are disappointing. Just hit the drive thru how do you guys get away with selling 2oz of guac for $5. I fell victim to the guac scam they got goin on. Shame on y'all. Chipotle never disrespects the shmear. read more

El Pollo Loco - Sad Guac - Fast Food Near Me - Van Nuys, California

Dry tiny chicken with very little flavor. I remember why I stopped coming here. There are independent chicken shops that give way better quality at better price. Ay Papa and pollo el carbon are worth the drive read more

I love El Pollo Loco, the food is always good no matter how bad the service is. My favorite is the pollo bowl combo, perfect melding of all the flavors, really filling, comes with drink for $6! Best place for a cheap and satisfying lunch. There's usually standout crew members who really hustle here but that odd duck who doesn't care is really surprising. It's all forgotten once the food comes out though. read more

This is the best Pollo Loco I've ever been to. EVERY employee is friendly, efficient, quick, and do not forget their customer service attitude even though they may be busy. The food is cooked perfectly, and even the employees seem to enjoy the ambiance amongst themselves and with the customers. read more

I've been coming here for years and the food is delicious every time! My favorite location! The service could be a little better, I don't like being rushed when I'm ordering. read more

They allow pickup but then keep the door shut at all time. What business is this? Beside that, everything is ok. read more

So the fire-grilled combos are $7.00 now instead of $5.99. No big deal, inflation's coming to get you. I ordered the shredded chicken quesadilla (which comes with chips and a drink) plus a double chicken bowl. I pull up to the window and the worker charges my card. I wait for a bit, and he calls out: "YO!" A little direct, and I could tell he was impatient. He hands me my food and I ask for the drink. He tells me that I didn't order a combo. I ask, "I didn't?" And he looks at me, then to his screen, and says "Yeah, no combo." I pause for a second to try to remember. And I thought he was right, so I just drove off. Turns out, I got charged for the combo, with no drinks or chips. I only got the a la carte quesadilla. I looked at my bank statement and sure enough, the total adds up. I don't usually get upset over lost nickels and dimes, but the awkward service and less-than-friendly worker made the experience very unsatisfactory. read more

Food was fine, but it's getting harder to want to come to this location due to the lack of decent customer service. My pet peeve is when I go to a drive through and after each item I order they respond with "okay is that it", "is that it?", "is that it?" Makes you feel like you're asking them to do too much. I'm sorry I have a family of 5 and I'm ordering several meals. Then I get to the window and I don't get a hello, or welcoming. Just their hand sticking out asking for my payment. It's literally like this every time. None of those people look like they want to be there. I don't blame them, but if that's where you choose to work then take pride in the work that you are doing! If this is how their employees are while working, makes me wonder what their management is like. Your employees are a reflection of your management. Something needs to change. read more

I have been coming to this location for over 10 years and I can honestly say I have seen a huge improvement. From the customer service to management I can say they are doing a great job. I came here after work on 2/7/2023 at 9:20 and the manager took my order. I got some nachos and asked for a replacement on the meat which he kindly said was not a problem at all. They must have been very busy and told me they would be a few minutes to get my order ready so I told him I would wait up front in my car. They offered me some churros for my wait which honestly they didn't have to do but I appreciate the extra effort. Will definitely be coming back often to this location. read more

El Pollo Loco - Chicken Nachos - Fast Food Near Me - Van Nuys, California

I have the chicken bowl here with the crunchy bowl. Tostada. It's good for the price you pay. I ask for extra rice because I love their Mexican rice. The churro sucks don't buy it. The service was fast. read more

Whoever is wrapping the burritos today should get slapped by their manager. The lack of effort is almost humorous

Food is good and have no complaints but they should really train there employees on customer service. It's clearly obvious they don't want to be there and are so rude read more

I Love this Location! The Staff member Pamela is so great. She really makes sure your order is correct. Her and her Team really go above and beyond. I don't mind spending my hard earned money with this Location. Also timing is everything. I can't speak for rush hour lol read more

i drive past this location on my way from work regularly, and today I stopped to get two orders of their new El Pollo Loco Tamale bowls. It's a decent meal for the price. The drive through customer service was great! The young lady at the window was professional and very personable. My orders were the chicken tamale with a leg and thigh (if I am correct), which came on this to go-platter on top of rice with a serving of pinto beans. The tamale itself wasn't bad; however, it was more like having an enchilada. In addition, maybe it was just this piece of chicken (As it was just one leg piece that came), it just didn't have that symbolic El Pollo Loco flavoring. All in all all, though, it was good eats! read more

Place sucks. Not even busy and they mess up your order. Mad because they got your order wrong but still get it wrong the second time too. Simple request. English Spanish don't matter still get it wrong. read more