They are so understanding, kind, flexible, responsive, and generous! Very happy to have found them…read more Highly recommend!

The people at Oculus are truly warm, kind and knowledgeable and it's a great place to shop. Their…read moreinput and the buying experience make it a true pleasure.

Wow, first time there, definitely going to continue. I had some flashes in my right eye and went to…read morethe ER. They said they didn't see anything but said go to an optometrist for a dilated exam. I didn't much like my old optician, so I called these folks. They got me right in, were nice, did a comprehensive exam, and explained everything. Luckily, it wasn't anything dire. I made annual appointments for both my wife and myself.

Good service, terrible glasses…read more Use of anything but Bellevue Vision clinic's "special" cleaning fluid ruins the lens due to the fact that they are made from cheap plastic. (Note cleaner used has worked fine with every other pair of glasses ever owned). Also opted for the add-on of magnetic pop on/off sunglasses. They are convenient, but the magnets are well within the field of vision. When complained about the issue was told there was nothing to do but perhaps let the manufacturer know. Finally, despite several visits for re-adjustments they still fit poorly. Back to old glasses. Waste of time and money. If you proceed anyway: Be VERY careful on your selection and stock up on the "magic" cleaner.

I love this place because Dr. Kerry has kept my eyes healthy for the last 23 year! He is the…read morenicest, most cheery eye doctor around. I wear contacts and this office does a great job of getting trials set up and they have a fun selection of glasses too. They check your eye health and keep you in the know for any problems. Thanks to the staff for being so accommodating when I was 10 min late!

I sent a text in response to a text I was sent on 6/24. I had to send multiple follow-up texts…read moreduring business hours and received no reply. Then I sent a text after hours and actually received a response (an auto-response), which told me that I reached them after hours. I never received a prescription to place an order and had to request this. By 7/1, I finally received a call about placing an order. I still did not have my prescription. The woman sent me a link to place the order, which wasn't helpful at all, as she had indicated I would be able to pay with my CareCredit card. Not only was the link wonky, it did not allow me to order. I tried calling the office and it went to voicemail. Then I got a text saying "sorry we missed you. Please send a text as we will see this sooner." Clearly not true. After another text to them, saying how frustrating this experience had been, I was given the same link and told basically the same nonsense. I then asked for my prescription. Then I received a phone call right before I was heading to an appointment (I have wasted days and several hours with no success to order my contacts) and the same person who sent the first link asked if I was able to order my contacts. I told her that I didn't have time at this point. So today, I tried again and kept getting an error. This has been the most inefficient process and unacceptable experience I have ever had to simply order contacts. It should have never taken this long. What a joke.

I had an excellent appointment with Dr. Nguyen! It was like being treated be your friend. He was so…read moreeasy to talk to, yet very informative. He answered all my questions and addressed my concerns with care and clarity. He made my appointment fun and engaging while also being very thorough and educated me on steps to take for eye health. I will definitely be back here for my next check up. I strongly recommend Dr. Nguyen. Special shoutout to the front desk staff and nurse as well. They were welcoming and friendly.

They were extremely helpful! Very friendly staff they went the extra mile in calling my insurance…read morefor me. They helped me save money! Stephanie and Winnie for sure made my life much better during this visit!

KEEP LOOKING... I cannot recommend this place…read more The exams were good until we decided to order glasses. I asked for progressive bifocals with anti-reflective, and transitions lenses. The same type of lenses I have gotten for the past ~20 years. When receiving my glasses from Valerie I mentioned that they have a grayish yellow tint. I'm not a fan of this coloration on the lens as they create a raccoon eye affect. Additionally, I happened to drop the glasses on the floor (from waist height) and one of the lenses popped out. Seems like workmanship might have been an issue. She says she asked for the lab to redo the lens to correct the tint while reinserting the lens. Yet, when the glasses were returned, they still had the coloration added. I don't believe they changed the lens at all. And this is where I have a problem with customer service. When I pointed out that the problem persists I was dismissed and made to feel as if I created the issue and it is not their problem. I asked Valerie if she could just check with the lab and ask for their help in determining the problem. Her response was to yell at me that they have already sent the glasses back once and there is nothing else they can do. Now that I have used my insurance allowance with them I cannot order new lenses with another shop unless I pay out of pocket. Very disappointing. Two other areas of concern: 1. You need a separate appointment from your exam, in order to shop for glasses. The technician (Valerie) needs to unlock each pair of glasses from the case before you can try them on. 2. The parking situation in Chelsea village can be described as "difficult" at best. Paid parking requires that you sign up with personal information that is kept on file. All of this makes the entire experience less than desirable for a repeat. I cannot recommend this place.

The lady working there was super nice to adjust my frame even though it wasn't purchased there…read more Fixed my discomfort on the first try.

This clinic does not honor appts, even those made 4 months prior…read more In Nov 2025, I made an appt to see Dr. McManus on Feb 24, 2026. At that time, he was accepting new patients. He decided to stop accepting new patients 2 weeks prior to my appt. I called to ask if they would honor the appt given it's long standing and was told "no." I asked them to check with Dr. McManus given the length of time the appt had been on the books. They said he had specifically told them to cancel all appts (she emphasized all). She (Megan) seemed certain he wouldn't consider it and wasn't willing to approach him about this. Bottom Line - don't expect this clinic to honor those things they've committed to. In my business, I encourage employees to come to me with these types of concerns and would never have turned down someone in this situation.

Left eye getting fuzzy in the distance, needed a new prescription. Had a disastrously poor…read moreexperience at the chain store I'd been going to for years, so hopped on Yelp to see who others liked. Lots of people liked Dr. McManus, so I made an appointment and had an exam. Holy hand grenade, Batman--it was outstanding. State-of-the-art/new equipment, used artfully by a master of his craft. He explained the state of my eyes in detail I'd never heard before. His staff was well-trained and pretty fabulous too. Dr. McManus' services cost a little more than the optometrists at the back of the chain store--and are worth double every penny.

WASHINGTON PACIFIC EYE ASSOCIATES @ KIRKLAND…read more Parking here can be a little difficult since it's mostly street parking. Just make sure you find a spot that allows two-hour parking rather than 30 minutes. I'd recommend parking on the left side near Jimmy John's or the Overlake Clinic, there's a good amount of street parking on both sides of the road in that area. I came in around 10 AM and the staff were extremely friendly. They asked about my day and how my morning was, which I really appreciated. I signed a couple of papers to get started and provided my insurance information, my mom is also on the insurance, so it was really nice that they already had a primary provider on file. I was quickly taken into a room and completed a few exams. I also received a free wellness exam since my mom is a current member, which was a huge plus. One thing I really liked about this place is that they don't do the air puff test that most eye doctors use. Usually there's a blue light you stare at and a puff of air that can irritate your eyes, so I was preparing myself for that. I was really happy they didn't do that here. Everything felt very subtle, comfortable, and smooth throughout the exam. The doctor was very kind and thorough. I did end up needing glasses, especially for long-distance driving, and the whole process of getting that figured out was quick and easy. I was able to choose my frames right after, and it was a very seamless experience. My total came out to around $100, and my insurance covered a large portion of it. My glasses should be ready within the next two weeks. Overall, I really loved this place. The staff are incredibly friendly, the process was easy, and the care was great. I would definitely recommend stopping by and I would absolutely come back again.

The clinical skill and customer service at this practice are excellent. Shout-out to Taylor who…read moredoes an exceptional job on all fronts, making the exam to follow easy and efficient. Highly recommend this practice; very professional (which is not true at many other similar practices!)

We've been patients of Dr. Lim's for the last three years. He is amazing along with his staff…read more With our youngest being on the autism spectrum, he is patient as he explains what he'll be doing and is thorough in our appointment explaining the results of the different diagnostics he applies to assess health of your eyes. I appreciate his sense of humor and kind demeanor. Tatiana who works at his Kirkland Optix location has a great eye for what frame works best for your face and takes the pain out of finding that perfect pair of glasses. We look forward to heading to our annual check ups despite the eye drops!

First they take your medical insurance information saying they take it just in case they provide…read moremedical service. Then they charge your medical insurance just for looking at your retina image. However, they disclose that the medical insurance will be charged only after the retina image is taken and looked at. When you tell them that they should have disclosed the retina imaging will require charging medical insurance, they get offended saying they were transparent with you. They think transparency means that they told you your medical insurance will be charged after imaging has been already done. Very interesting perspective at transparency of services rendered.

Dr. Huang is the best. Efficient, fast, cordial and knowledgeable…read more Lubya, the front desk staff assistant is amazing. She accommodated me I was trying to squeeze in an annual eye exam in December before January's new insurance kicks in. They didn't have any availability but Lubya squeezed me in since I don't wear contacts - same day as when I called in! This is a great place for a routine eye exam.

The exam went very smoothly. The doctor was sweet and…read morecaring. He took great care to see if my cornea was scratched by the fleece blanket.

Went here for the first time for a checkup and new script for glasses. Excellent service- the…read morereceptionist, assistant, and Dr. Kikuchi were courteous and highly professional , and efficient without being rushed. The

Dr. Kimuchi is extremely patient. He is very knowledgeable and tries every method before medication…read moreparticularly with kids. We have been visiting him for quite some time and we feel very comfortable on his diagnosis. Staff members at the optic are very kind, friendly, and helpful when choosing glasses. That's is very needed because you're going to weat the glasses at all times. So better be something that suit you, you like, and fit. They even helped me with billing! The Receptionist has been changing a couple of times, but they are very nice. The only thing is that some nurses (because they changed) were rude (young one a couple of years ago), or very slow (last year). She even asked me to dictate all her report 5 times! We were very late for the appointment. It took 45 minutes because she was late with someone else beforehand. I also would suggest not performing some tests on little toddlers because they hardly follow instructions stay in one place. Dr can easily take a look to their eyes and diagnose. He's been pretty good by doing it directly. I guess at the end trying can't hurt though. I've always found parking. Almost all nearby spots are taken. Therest are compact. I don't know whay small cars or motorcycles take the big ones making people with trucks or SUVs to park in very tight spots.