Thank you, Rasheed! This guy is courteous and very professional. He indicated what needed to be…read moredone but wasn't pushy. Working the day after Christmas is not to do, but this guy was super cool about being there. Andy was cool, as well. The only reason I rated the services as good and not great is b/c of the guy who instructed us to go the service space. I think they expect people to know to pull right in, and that's not the case. He was so aggressive with his motions that I started to turn my car around. Glad I didn't.

I do appreciate them trying to sell you whatever you possibly could need like windshield wipers,…read moreair filters and such. I enjoyed listening to their communication with each other and how they each have individual responsibilities for certain tasks. Please know that you can count the cars ahead of you at 30 minute increments to get an estimate of how long you'll be waiting. Tips: They have late hours & coupons online A bit overpriced but with the coupon not so horrible for full synthetic.

Excellent customer service, everyone was extremely nice! They kept me informed every step of the…read moreway! The service was fast and it was really cool to be able to see them working on the car from below via monitor. Will definitely be returning! The price was also fair.

10/10 experience! I got an oil change and they were super quick and thorough. The oil change also…read morecame with checking my other fluids and I believe the air in my tires. They also explained/showed me the different pricing options so there were no surprises. I would advise to check online for coupons as well and remember to show them prior to paying! I believe I paid $83 or $93 with taxes

I noticed that my 1st review was over 10 years ago. I am still coming here even though I live in…read morethe middle of Montgomery County. They are the ONLY people besides the dealer I take my cars to.

They told me they couldn't align my car due to a loose control rod. Both lower control rods were…read morereplaced the day before by my mechanic. I took it to another shop who completed the alignment right away. How sad! They have gotten many positives reviews but not from me!!

I went here to do an inspection and my suspension was old so they suggested to change and they…read morechange it which they did but they didn't do an alignment so when I went back, they said after you do anything with the axles the shocks anything with the wheels you have to do an alignment, but they don't have the equipment. Why would you do all that work and you don't have the equipment to do an alignment so they're just greedy and don't really care about the customer safety and I don't know what happened. They were great before now. They just suck and I'm never going there again. Good thing there's a Mr. tire next-door.

If i could give 0 stars, i would, this place is a scam i went up here this morning and and was…read morecharged closed to 1000 dollars for front rotors and a set of break pads, not only did it take all of three hours, the employees are constantly joke, rambling or playing around, or on their phones. they constantly try and tact things on to increase your TOTAL, i also saw one of the employees taking someone's air filter to the dumpster, and when he walked back out the filter in his hand appeared to be dirty with oil stains. then he walked up to a customer and said your filter looks like it needs to be changed, absolutely insane to witness. after the 3 hour wait I'm told after all services rendered we now need approval, when i told Winston or whatever his name is the man i was dealing with that my vehicle is a fleet vehicle, the correct way would have been to identify the issue, then notify my fleet for approval for repairs, then render repairs, Winston was very rude, gave me the middle finger, and told me he doesn't fight, he Shoots, while pointing his fingers at me, as if to shoot me. when i left for some reason one of your employees purposefully sabotaged my front right blinker, so that it would not work, it was working before i came, when i came back to get it fixed I'm told to get in line, then they threatened me because i refused to have to wait, for a mistake they made, 20 mins later the manager comes out rips the bulb out of the socket and slams it on the ground, rushes to put a new bulb in and does it in a manner you could not believe, then slams my hood with full force. STEER CLEAR OF THIS PLACE, if you value your hard-earned money, have self-respect for yourself and family, and value your life because driving without a way to signal is dangerous and illegal. IN SHORT GO TO ANY OTHER PLACE and avoid this. YOU DESERVE BETTER!

Gary's was able to get me in and out in just one day. I needed my brakes redone and my 90k service…read morecompleted and they completed it all within an 8 hour time frame which was really nice, they also had speedy enough WiFi, and a small but comfy enough waiting room. The mechanics were nice and explained everything that I was paying for and made the decisions easy for me to understand.

Great people, very responsive and helpful. I would highly recommend visiting Gary's Automative for…read moreany of your car troubles. 5 stars.

Helped a ton to replace wrong tire size quickly. Patrick also has a great personality :) great…read morevalue on the fix: i got the replacements quickly overnight and only for the difference between the cost per tire. Just be patient and nice, you'll get the best service!!

Manager and staff are untrustworthy; services are left uncompleted or ignored/neglected KNOWINGLY…read more I requested for an oil change and tire rotation last week, come around this week to find out there was no oil change done and tire rotation done. Confronted the manager regarding this issue, he did not take any accountability, feigned ignorance, and simply did not care whatsoever. This location has no values, please just go somewhere else, anywhere else but here.

Never had a good experience here. Completely unreliable. Been there multiple times during regular…read morelisted business hours to find the shop closed and no posted sign or message on the machine. Made appointments and confirmed multiple times just to show up and have them to say I'm not on the schedule and turn me away. And then there's the actual mechanic work. I had SO many complications with the initial installation they made, and not only did they refuse to take responsibility, but their mistake caused me to be fined. The issues pursued on and off for MONTHS before I finally took my car to a more reputable mechanic. He said it was a "very crappy installment" and removed and replaced all the parts H&H worked on. I have had zero issues since. I also now go to Caton Auto in Laurel for recalibrations, which are MUCH cheaper there and the staff is incredibly helpful. This shop is closest to me, but I drive all the way to College Park now because I can actually trust the service there. Fortunately, I will never have to go to this shop again.

Marvin serviced my car today and he was fantastic! He was honest and fair. My car is old and it…read morehas multiple challenges. Marvin was patient and he gave me good advice based on his expertise. The work was done efficiently and pretty quickly. I would definitely recommend H&H to others.

I went to get my tire checked out. I found out, I had a nail in my tire. The shop was able to…read moreremove the nail and fix the tire. It didn't take long. It didn't cost much to get the tire fixed.

I lost my credit card right after going here. It was stolen and fraudulent charges made, including…read moremore charges to this shop. I find it highly unlikely that the person stole my card and just happened to need tire work at the same shop I last visited with my card. I'm almost certain they stole and used it fraudulantly.

Tire replacement on 2 vehicles, service & staff were great! App was easy to use for scheduling &…read moreshopping for tires. Would recommend

Just being a girl, i did not know what I'm doing or what I needed exactly, but they were so kind…read moreand helpful as i got new tires. I was in and out in really good time. would definitely recommend for new tires!

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.