If you are looking for a place to take your computer for repair of any kind, looked no further. Granted, what I needed to have done was fairly simple. OneDrive had hijacked my computer! I know it is supposed to be a useful backup, but to my horror I discovered that almost everything was on OneDrive and very little left on my hard drive. Everything I tried to do to retrieve my stuff resulted in all kinds of scary notifications, and I was afraid to proceed. And it was constantly nagging me to buy more cloud space, which I was not going to do! My husband has used Impress for years resolving computer issues for the Wings Over Houston Airshow computers. So he sent me to Impress. They were very nice and made sure they understood EXACTLY what I wanted them to do. (Make sure I had retieved my info from the cloud, Neuter OneDrive and make it leave me alone!) A few hours later they called to tell me I could pick up my laptop! I might have been able to fix this on my own, but I lacked the confidence/knowledge to proceed. Impress returned my laptop with all traces of the annoying OneDrive gone quickly and I couldn't be happier. As an aside, I looked around their showroom, and they also boast a very nice selection of new and reberbrished laptops and desktops for sale at what i thought were very good prices. read more

We have been satisfied customers of Impress Computers for many years. The staff that I have had the pleasure of working with recently include -Roland, Roy, Marlon, Constantine, and Josh. They are all very friendly and have exceptional customer service. They are always so personable and take time with the customer. They explain in detail whatever you are trying to buy and/or have repaired. They NEVER try to up sale you and I really appreciate that. Matter of fact, they talked me into a smaller storage hard drive - which was less expensive - for my iMac that they were repairing. They gave me an estimate, the technician called me to discuss what he found and to let me know when the computer would be ready, and then called me again then next day to let me know that my computer was ready as promised on that day. The repair amount was exactly what they estimated. And the repair was done in 24 hrs. WOW! We bought our latest printer from Impress and it was cheaper than the big box store. We continue to purchase the ink cartridges from them as well. We are so blessed to have the family owned, Impress Computers in the Katy area. Roland Parker - you have a great team! Keep up the great customer service. We will continue to be your customers! read more

After trying to buy a very hard-to-find AMD Ryzen 9 5900x CPU through the usual suspects (Amazon, Best Buy, New Egg, Adorama) and being shut out instantly when they became available for sale by bots buying up all the stock, I became frustrated and did a Google search, trying to find an off-the-beaten-path vendor. I stumbled upon Impress Computers which had the 5900x available but as a backorder. While manufacturer shipment delays pushed back delivery by about 3 weeks from original ship date, I was constantly kept informed about status and given the name of a real person to contact with questions. Then, about five weeks after my initial back order, I finally had in my hands the CPU that is still consistently selling out instantly everywhere else and is selling by scalpers on eBay for $200-400 over retail and on Amazon for double list price. read more

Impress computers and their staff are both knowledgeable and kind. The owners are wonderful people. If you need someone to trust with your computer and are looking for competitive Impress computers is a great local computer store. Their staff prices Impress is the place to go. They are conveniently located at 21733 Provincial Blvd. Try Impress they will impress you. Fully Promoted powered by EmbroidMe has used them for many years.Impress computers and their staff are both knowledgeable and kind. The owners are wonderful people. If you need someone to trust with your computer and are looking for competitive Impress computers is a great local computer store. Their staff prices Impress is the place to go. They are conveniently located at 21733 Provincial Blvd. Try Impress they will impress you. Kim Ayers owner of Fully Promoted Katy Texas read more

Talk about Impress (ed), 2 previous locations had attempted to fix my computer due to a virus and were not successful. I was told at the first location that it would cost way to much to fix I would be better off replacing my computer with a new one. The second location the tech said he had fixed my computer but after paying him I still experienced the same issue I had before he worked on it. I than took it to Impress and In 24 hours I had my computer back and working just like new it has been a few weeks since I took it to Impress and it is still working great. To add they are very nice and easy to talk to for someone like me who does not know the computer lingo. I highly recommend Impress Computers and their professional technicians read more

Roland at Impress Computers has been my "go-to" computer expert for the last 15 years at least. I trust him explicitly and he has always offered his best advice. He always asks what you are trying to accomplish before he offers his advice and if he does not have enough information to make a recommendation he will ask more questions. He does not try to sell you more than you need and always gives several options so that you can choose for yourself what is best. He has trained his employees to do the same. I have yet to find a better product or a lower price when I am in the market to buy new technology or upgrade existing hardware or software. Thank you Roland for all that you have done. Bob H. read more

Professional. Exceedingly timely service. Customer focused. Have used them on a number of occasions over the past 5 years, from in-shop virus removal / recovery to remote wireless setup assistance. Fully engaged until all issues resolved, particularly with the home wireless setup, which ended up a lot trickier than we anticipated - with multiple PCs/Macs, printers, wireless speakers, etc. with lots of dead spots in the house. Were able to schedule a visit the next day from when we called. Also appreciate their periodic online / email tips, which we have found to be extremely helpful. read more

As the owner of a small business, I cannot be without my laptop for very long. Whenever I have an issue with my computer I know I can take it to Impress and have a diagnostic test run almost immediately to figure out what is wrong with it. Moreover, the staff helps me keep my computer performing its best with tips for de-fragging and disc cleaning my hard drive. I find the prices for equipment very competitive with the box stores. Where Impress excels is the personalized customer service. I am greeted each time I enter the door, and the staff is quick to learn your name. read more

I was so tired of paying the high Geek Squad prices and had no idea where to go for computer servicing. I took a chance on Impress Computers which came up in a yahoo search. Before taking my computer in, I called and Roy spent about 10 minutes on the phone walking me through a few possible quick fixes...didn't work. Dropped off my first computer and the service was FAST, FRIENDLY AND REASONABLY PRICED! I picked my computer up and the next day dropped off two more. Same experience with those! Honest, reasonably priced, and great customer service! read more

I had a very tricky computer problem... not a simple virus but an intermittent problem with the computer freezing for no apparent reason....the computer proved to be virus/malware free but in the end, apparently an errant mouse was causing the problems....not easy to diagnose at all. .Impress hung in there with me as we worked out way toward a solution....they kept me informed of progress and behaved in a very professional manner at all times. They are now my go to place for future problems....which are sure to occur. read more

Hello I wanted to know if you guys would give me an opportunity to work for one of your used computers Times are hard at the moment I'm 19 years old I'm Marred and we have a 18 month old son we live and help out as much as we possibly can I wanted see if I could work for a used computer I currently work in sales and looking to market and work longer hours to try and pull my whole family from the situation we are currently in if you could please respond to my review that would mean a lot thank you for your time today ! read more

When the Nvidia rtx 3080 released it was sold out to spam bots instantly and many of us felt hopeless. Through sheer luck I happened to follow someone on Twitter that got theirs through Impress and posted a link which I followed and was luckily able to secure my own (the exact model I wanted as well). The customer service team was very helpful with payment and shipping tracking, and responded to every email I sent quickly. I absolutely recommend Impress Computers for anyone with pc needs. read more

I want to thank Roland for his help with connecting our new printer and helping getting rid of spam emails. First of all i can't thank Roland and his staff more for the time they spent helping connect our new printer. They took the time to troubleshoot and connect our new printer after we tried many times without success. They also have made the spam emails getting through to my inbox a thing of the past!! Thank you Impress Computers for taking our inquires serious and finding solutions!! read more

Probably best kept secret in Katy! Impress Computers fulfills the quest for 21st century computing support, sales, knowledge, and business fairness. No 'big box' just a number mentality here; you feel like a respected customer should and are treated with professionalism and hospitality that values your business. Whether you are computer literate or not, Roland and his team will help you find the 'right answer' to your needs in a efficient and timely manner. Don't go anywhere else! read more

I have used Impress Computers for at least 15 years - both personally as well as at my office - to provide hardware, software, IT solutions, backup support, computer repair, etc. They are easy to work with, explain things to you thoroughly, and send out regular email blasts to keep you up to date on virus protection issues, software support, and newest technologies. They have quality referrals for companies with whom they partner for network setup, IT, Cloud Support - all of it. read more

Impress Computers is the only company I will use for my computer needs! Their staff is professional, kind and trustworthy. I am not a computer savvy person and they talked with me and answered my questions in a way that I could understand. They took care of a lap top problem and came to my house and updated my router, installed a new printer and new lap top I purchased from them. I am completely satisfied and just wish I had found them 10 years ago. read more

Roland and his team at Impress ALWAYS go the extra mile! Last year they delivered a brand new computer to my office within 2 hours. Just last week, I needed a quote on the Friday afternoon before a holiday weekend and Roland responded quickly, repeatedly (I kept changing the specs) and patiently. Once I finally decided what I needed, he made sure it was timely delivered the next business day. Exceptional, exceptional company and customer service. read more

I discovered Impress Computers through their website and dropped my laptop off for a full strip clean and rebuild. This was my first time doing business with Impress Computers and I must say it was the best computer repair service I've ever paid for. Reasonable Price, Excellent Service, Kind Staff, I couldn't ask for more! I will definitely recommend Impress Computers to my friends as well as return in the future for any necessary computer repairs! read more

These guys are simply the best!! In the past week I have taken one machine in for upgrade to Windows 10 and got it back THE SAME DAY, and I have purchased a refurbished laptop. When I needed additional software, I was able to purchase it over the phone and they promptly sent me the ID and Key. Saved me a trip! When I had questions, I quickly received phone calls & emails back answering my questions. Wow, thank you Impress Computers. Mike M. read more