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    Import Trim

    4.0 (8 reviews)
    Closed 8:30 am - 5:00 pm

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    13 years ago

    Horrible - bought a used car and was taken to the cleaners. Don't trust him as far as you can throw him

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    Hoffman Nissan - Nissan service bay

    Hoffman Nissan

    (41 reviews)

    What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

    Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

    Hoffman Toyota

    Hoffman Toyota

    (80 reviews)

    First of all, my original photo was an over reaction to an anticipated service bill for 60+k miles;…read morebrake pads, gallons of fluids (exaggerated) tire rotation & rebalancing, filters, etc. For 2017 Toyota that has been the very dependable Family wagon roaming the prairies, "Mable the Abel" was due for Love & Care. The service crew kept me informed and consulted on the estimated cost. Very good to reduce the expected surprise. Hoffmann Toyota Service in Simsbury/Canton was the right place. 4 Stars, sorry guys, the waiting area was fine for a short service, but not completely comfortable for a long wait 3-5 hours. Especially with a well behaved Velcro pup. Seasonal outdoor seating under cover for rain or shine would be much appreciated. Will I return, you bet ya.

    I spoke w Wendy initially about a leftover 2025 Tundra TRD Pro that was listed for just over $74k,…read moreput a deposit down of $1,000 and dealt with Patrick following said deposit. I picked up the truck the following weekend, I live in NJ, so I had to take a bus out there to do so. On the way there that morning, I received word that a family member had passed, once I got there, I just wanted to complete the sale and leave. I questioned more than once why my deposit wasn't documented or credited and was basically blown off. After the dust had settled (settled family affairs), I realized that Patrick Pantalone and David Delorenzo had added an additional $3,000 to the sale price without ever having documenting or explaining it in ANY of the paperwork at all. It's my fault for trusting people to not be predatory scumbags and this was an expensive lesson. Stay FAR, FAR away from the slime that works at this dealership, I'd imagine that this is common practice across the board at all Hoffman dealerships or they wouldn't be so bold and unapologetic in their dealings with customers.**the final sale price ended up being over $83,000, tax, title and registration amounted to just shy of $6,000. Well done guys, from just over $80,000 to just over $83,000 with zero explanation or documentation provided.

    Import Trim - autopartssupplies - Updated May 2026

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