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    Imperial Document Shredding

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    Shredding services

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    Shred-it

    Shred-it

    (8 reviews)

    The Shred-It that provides services in Coral Gables is horrible. They fail to come for the…read morescheduled pick-ups and fail to call you to let you know they are not coming. I am in the process of moving locations and I notified them of the importance of the pickups, yet on three occasions, they were no shows. Today, January 26, 2022, they were supposed to bring two carts, since my moving date is January 28. They only brought one cart. I give their representative my reference number. He told me that we would communicate with his supervisor about my request and let me know. Instead of advising me that he would be unable to get the second container, I was left waiting. The customer service waiting period when you call them is approximately 40 minutes plus. The customer service representative always tells you that they took care of the problem, but this is not the case. Horrible care service. This company does not care about its customers. Lucy C. Pineiro, Esq.

    I signed my contract for one time pick-up and destruction services for hard drives. I scheduled a…read morepick-up date for the hard drives and signed an additional contract for destruction of medical records. When the day arrived for the hard drive pick-up, they did not show up. I tried calling multiple times and was given multiple excuses that due to an update in their system, many customers had been lost in the system but all should be updated soon. They never called me back to schedule my hard drive pick-up but just showed up one day unexpectedly. As for my shredding, it's been weeks of phone calls and more excuses. Even heard that almost 10 drivers quit. I have finally given up. I found a different company who scheduled a date and gave me a price during my first phone call! They are less expensive and can come in a few days. Looks like I found a professional new company!

    Imperial Document Shredding - shredding - Updated May 2026

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