These people want you to get your money's worth!…read more 1. They schedule you and prepare you. 2. If you're just doing spring cleaning they urge you to get your pals to shred along with you. 3. They verify you are who you say you are. 4. Invite you to witness the process to ensure your documents have been destroyed. 5. They are prompt. It is like doing business with your favorite cousin.

I was looking for a shredding service in the Bay Area, going back and forth between two companies…read moreand I finally settled on this one. I had all my questioned answered in a timely manner and they were patient as I was trying to schedule this around my dad's availability (we're on opposite sides of CA). Shred City ultimately had a better rate for what I wanted to get done so it was a no brainer. They sent me an email to confirm the service and were able to schedule us within a few days, which was even better. My dad is closing his business of 50 years and needed to shred the contents of 26 bankers boxes. The service was completed on 2/18. The driver showed up at my dad's store, shred the contents, left the empty boxes and that was it, a super smooth process! Then I was able to call, make the secure payment over the phone and I promptly received a receipt and Certificate of Destruction. It cost $208 to shred 26 bankers boxes which I thought was fair, especially since it was a mobile service where they came to us. We have more boxes to shred at my parent's house so when my dad is ready I will contact Shred City again to handle that service as well! Great job!

Very easy to work with, called and was able to get someone to come out the next day. Arrived on…read moretime to pick up my boxes, very professional and kind. Highly recommend.

From the owner: At Imperial Document Shredding, we offer a solution to all shredding needs. We offer hard drive…read moreshredding mobile, offsite and onsite shredding. We also offer shred consoles that can be placed in your office and collected on a weekly to monthly basis.

The Shred-It that provides services in Coral Gables is horrible. They fail to come for the…read morescheduled pick-ups and fail to call you to let you know they are not coming. I am in the process of moving locations and I notified them of the importance of the pickups, yet on three occasions, they were no shows. Today, January 26, 2022, they were supposed to bring two carts, since my moving date is January 28. They only brought one cart. I give their representative my reference number. He told me that we would communicate with his supervisor about my request and let me know. Instead of advising me that he would be unable to get the second container, I was left waiting. The customer service waiting period when you call them is approximately 40 minutes plus. The customer service representative always tells you that they took care of the problem, but this is not the case. Horrible care service. This company does not care about its customers. Lucy C. Pineiro, Esq.

I signed my contract for one time pick-up and destruction services for hard drives. I scheduled a…read morepick-up date for the hard drives and signed an additional contract for destruction of medical records. When the day arrived for the hard drive pick-up, they did not show up. I tried calling multiple times and was given multiple excuses that due to an update in their system, many customers had been lost in the system but all should be updated soon. They never called me back to schedule my hard drive pick-up but just showed up one day unexpectedly. As for my shredding, it's been weeks of phone calls and more excuses. Even heard that almost 10 drivers quit. I have finally given up. I found a different company who scheduled a date and gave me a price during my first phone call! They are less expensive and can come in a few days. Looks like I found a professional new company!

The lady who works here has a very bad attitude. When I asked her about shipping speeds and prices…read moreshe was very rude. After trying to fill out my envelope, she was mad because she had told me I didn't need to fill it out, then took away the pen and tossed it on the desk. Then I proceeded to tell her it wasn't necessary for her to do that. She didn't care, she just said - "you can go to USPS" That's when I walked out and won't be ever going there again. Save yourself time and avoid this place that has terrible customer service.

The new lady owner tried to rip us off and when I asked a simple question nicely , she flew off…read morethe handle acted so rude and unprofessional. I have never been treated so bad in my life. We will take our business elsewhere .My husband used to give them Alot of business but nope no more. They don't even deserve a 1 star .!!

Today I took a load of documents to 'Red Dog Shred' to be shredded…read more Friendly and efficient staff! Good pricing! I called around. Red Dog is highly recommended! Makes me wish I had more to shred!

Every year I have work files I have to have shredded. It's great to bring out a trash bin and you…read morefill it up then they take them into a conveyor belt and they go right through the shredder. Nice thing as I don't even have to take staples or some of the file clips out. Less than $50 in all gone and done till next year . Service is great. People are always very attentive here.

This is my third time using Shred City. They are very organized and…read morehave great customer service. Amber was the first contact, very friendly and connected me to Rita. Rita answered my questions about scheduling an appointment in Fremont and estimated prices for my four large bags of documents. She explained that the person picking up the bags would determine the actual price based on the size. The pickup was scheduled between 1pm-3p same day. I was very happy about that. The driver, Daryl arrived on time and was very helpful. He emptied the bags into the barrel and wrote up the sales receipt. He did a great job, nice guy, the bags were very heavy. He didn't need any help. I highly recommend Shred City. I will continue to call them for their services. Thx, Ron & Margo

Employees go above and beyond. Been out here sitting in my car on a hot day in the business parks…read moreoff Durock Rd on break from work, and on more than one occasion, the same employee has brought me water and Gatorade and snacks. He was not seeking recognition at all but I think he deserves some. I wish I knew his name. Hopefully this finds its way to his boss because this guy should stick around.

These guys are great!! Carrie was professional and clear with her directions. She was also very…read moreknowledgeable and patient with all my questions. The process was fast and totally painless. The guys in charge of the shredding process( wish I could remember their names) were right on time and super professional. I highly recommend them and would use them again.

We recently moved, and had boxes of mail to shred so we scheduled a pickup with Bay Shred. They…read moretold us: "We'll call you thirty minutes before we come over". Then a few days before, we got a worse-than-the-cable guy window of 10:30am - 4pm. We have already moved out of the old place, so this was important -- both my wife & I work, so we couldn't just hang out at an old place with no internet. Two hours passed, and I thought, "What's the most likely failure mode? Calling my wife's phone or forgetting to call?". So I called them and was told "Oh they'll be there in an hour." An hour passed. No call. So I called again, "They're on their way!". Finally it was 3pm, so I drove half an hour back to our old place, on the theory they would have to be there by 4pm... right? No calls on the way to our place, so I called them once I got there. "Let me see if we can find the driver!". Then came the admission that the driver had actually dropped by our place around 1pm, but had simply forgotten to call either of us [!]. I don't rightly know how you can forget this since it was part of the engagement and I called about it repeatedly throughout the day... Anyway, after another 30 minutes of waiting at the empty house in which dispatch told me she would work it out with the operations center. When she finally got back in touch with me, she told me that well, the business closes at 5pm, and well, would I be available the next Tuesday? This was Thursday. Anyway, she promised the driver would be disciplined. I don't really care about that -- maybe this one driver is a screwup, but if your business processes can end up with someone having a _five day_ delay, they don't seem very robust. In fact, they're so bad it made me skeptical of whether I would trust them with shredding personal documents. Anyway, I'd spent so much time at our old house it was rush hour so it took an hour getting home (normal travel time: 20 minutes). My wife & I cancelled the order and we're just carrying the boxes ourselves to another vendor. Maybe they dont make house calls that often? Their website makes it seem like they do, and if so, I just don't think anybody should give this company their business. Honestly, I feel like they owe *me* some money for wasting so much of my time.