1. Diablo Paper Shredding

0

Walnut Creek, CA

Diablo Paper Shredding

4.9 (106 reviews)
Open • Open 24 hours

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Response time

7 hours

Response rate

100%

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Recommended Reviews - Diablo Paper Shredding

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Matthew H.

I switched from Shred-it and it is the best decision I have made for my business in a long time. I had Shred-it for multiple years and when I first started with them things were working. Then they started to show up on days no one was in the office. We called the local office and got things fixed. Then Stericycle bought Shred-it and you were no longer able to talk to the local office. Thats when the real problems started. Every time we called it was an hour long wait on an 800 number to only get an agent who couldn't promise or even arrange anything. They would "request" things but they couldn't just arrange the driver would be there on Thursdays for instance. Then when the driver didn't show up on Thursday they would "request" another pickup. We would go weeks without a pickup. Contrast that to Diablo Paper Shredding. We called, they answered, no wait times. They knew the local area because they are a local office. They could tells us down to almost the hour when the driver would show and sure enough he shows up on the correct day and in a reasonable window. Amazing, a company who does what they say they will do. The kicker...they are MUCH cheaper than Shred-it! Save money and get better service. It's a no brainer. The funny ending...it took shred-it several weeks to pick up their bins from our office. One genius at the call center suggested we create an online account in order to get the bins picked up. Yes, create an account to cancel your service. Do yourself and your business a huge favor and switch from Shred-it to Diablo Paper Shredding!

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Reviews are largely positive. Customers highlight the friendly and professional staff, flexible scheduling, and mobile shredding convenience.

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5 months ago

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7 months ago

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5 months ago

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12 days ago

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2 months ago

On time, good price, they come to your location and haul your boxes. Will call again.

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5 months ago

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8 months ago

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10 months ago

Fast response, professional, efficient and friendly service. Would definitely use again.

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1 year ago

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11 months ago

Good communication, even when I made a mistake about contracting with them. Timely and good work.

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2 years ago

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2 years ago

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4 years ago

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2 years ago

Great service. The arrived at my home and shredded all my documents, took maybe 10 minutes for 8 boxes. The fee for shredding was fair.

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3 years ago

Business owner information

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Greg T.

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5 years ago

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1 year ago

Lowest price I found! Reasonable!! No-nonsense service! Decent communication! Thanks you!

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2 years ago

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2 years ago

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5 years ago

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6 years ago

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3 years ago

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6 years ago

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3 years ago

On time. Great job! Easy to use, came to our business and it was quick and easy! Emailed receipt of work done

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3 years ago

Very professional. Efficient. Responsive to questions. Good pricing. On time. Would definitely use them again. I recommend them.

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5 years ago

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6 years ago

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7 years ago

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3 years ago

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4 years ago

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7 years ago

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4 years ago

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9 years ago

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8 years ago

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Taylor K.

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6 years ago

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Page 1 of 3

Ask the Community - Diablo Paper Shredding

How much to shred boxes of old papers?

So if you drive out to meet the shredding truck it cost me $50 to $60 (I can't recall the exact amount because it was about a year ago). I think if they were to come out to my house it was at least $125. I had two large moving boxes filled with… 

Is it a mobile service or can we drive up to your location and shred on the spot (like if we have a box of papers)?

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Review Highlights - Diablo Paper Shredding

“Greg and team were great in communicating meeting time and location, were on time and very professional.”

Mentioned in 42 reviews

Read more highlights

Bay Shred - untitled

Bay Shred

(47 reviews)

Marina/Cow Hollow

These guys are great!! Carrie was professional and clear with her directions. She was also very…read moreknowledgeable and patient with all my questions. The process was fast and totally painless. The guys in charge of the shredding process( wish I could remember their names) were right on time and super professional. I highly recommend them and would use them again.

We recently moved, and had boxes of mail to shred so we scheduled a pickup with Bay Shred. They…read moretold us: "We'll call you thirty minutes before we come over". Then a few days before, we got a worse-than-the-cable guy window of 10:30am - 4pm. We have already moved out of the old place, so this was important -- both my wife & I work, so we couldn't just hang out at an old place with no internet. Two hours passed, and I thought, "What's the most likely failure mode? Calling my wife's phone or forgetting to call?". So I called them and was told "Oh they'll be there in an hour." An hour passed. No call. So I called again, "They're on their way!". Finally it was 3pm, so I drove half an hour back to our old place, on the theory they would have to be there by 4pm... right? No calls on the way to our place, so I called them once I got there. "Let me see if we can find the driver!". Then came the admission that the driver had actually dropped by our place around 1pm, but had simply forgotten to call either of us [!]. I don't rightly know how you can forget this since it was part of the engagement and I called about it repeatedly throughout the day... Anyway, after another 30 minutes of waiting at the empty house in which dispatch told me she would work it out with the operations center. When she finally got back in touch with me, she told me that well, the business closes at 5pm, and well, would I be available the next Tuesday? This was Thursday. Anyway, she promised the driver would be disciplined. I don't really care about that -- maybe this one driver is a screwup, but if your business processes can end up with someone having a _five day_ delay, they don't seem very robust. In fact, they're so bad it made me skeptical of whether I would trust them with shredding personal documents. Anyway, I'd spent so much time at our old house it was rush hour so it took an hour getting home (normal travel time: 20 minutes). My wife & I cancelled the order and we're just carrying the boxes ourselves to another vendor. Maybe they dont make house calls that often? Their website makes it seem like they do, and if so, I just don't think anybody should give this company their business. Honestly, I feel like they owe *me* some money for wasting so much of my time.

PROSHRED San Francisco

PROSHRED San Francisco

(142 reviews)

I cannot say enough about what a great service this company provided to us. No need to look…read moreelsewhere. Angel walked me through the process on the phone - no rush, she was willing to answer any and all questions and gave me some great suggestions on how to make my work easier when pulling together the documents for shredding. Gave me quotes on all the different options, etc. At the end of our conversation, she explained what to look for when contacting other companies. One thing she mentioned was to look out for hidden fees (Proshred is totally upfront with ALL fees). I had previously seen a bad review on another company about hidden fees so that rang a bell for me. After our conversation, Angel sent me an email with everything in writing and every time I emailed her with another question, she got back to me almost immediately. I looked no further and scheduled them to come to my site. Day of: apparently someone called in sick so Mike, the OWNER, showed up to make sure the job got done. Wow, don't see that all the time. Nicest guy - very professional. He was done with our 47 boxes in less than an hour. The price was WAY cheaper than if we'd had to take boxes to a site to be shredded. Based on price per box on other shredding websites, I estimate we saved about $700! And that is if we had taken all 47 boxes to the shredder!!! Bottom line - give Angel a call.

From getting the estimate to watching the shredding process, ProShred is the best. Michelle was…read moreprompt in giving us the pricing breakdown and following up up with my appointment. Paul called me from his prior stop to let me know he would arrive in 20 mins. He explained how the shredder worked and pointed out different things on the monitor. The price was exactly what I was quoted. Thank you Michelle & Paul!!

Diablo Paper Shredding - shredding - Updated November 2026

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