I love this store, Customer Service is alive and well at illuminations in RVC. Family owed and over the top customer service. We are having our entire home renovated. It can get overwhelming picking out lighting fixtures. Illuminations gives you one on one personal attention. Warren explained, demonstrated and gave us the 101 on lighting. There is nothing wrong with Home Depot or Lowes but it's generic stuff. I like my home to be different and unique. They have so many beautiful fixtures to fit every taste and budget. They offer you 100% satisfaction or they will happily exchange it. read more

This place is the real deal! I came in with four random fluorescent bulbs that I pulled out of an old juke box. They had three of the four in the back, they ordered the fourth and it came the next day! You can't get this level of expertise, service, or inventory anywhere else! read more

Not sure how the two hags in the store sell anything. We went in to look at Celing fans for our kitchen today and all they did was badger us about the size. Never had a second to breathe. read more

I have a lamp that I truly value, and it broke. I went into the store and spoke with Darlene originally. She was so knowledgeable and made me feel comfortable that it would be fixed probably. Philip was also fantastic to work with. And a special thank you to Michael who carried the lamp back and forth from the car. A phenomenal job. I believe I will have my lamp for many more years to come. It will become a family heirloom! read more

Illuminations - Lighting Fixtures & Equipment Near Me - Rockville Centre, New York

The staff of Illuminations are always very helpful in choosing products and in resolving any related issues. I have been very satisfied as a customer. read more

I was looking for a special, hard to find bulb so I went to Illuminations. I was charged $19.90 per bulb. I needed 2. So, I spent $43.24. When I got home, I was curious because I felt it was so expensive so I put the bulb on Goggle. It came up on Amazon (the exact bulb) for $7.25 per bulb. I know Illuminations is expensive but this price is robbery! It would have cost me a total of $16.25 from Amazon. If I had known, instead of opening the package, I would have returned it and ordered it on Amazon. The owner of the store asked me to write a review for him so here it is. Plus, he is not cute which he asked me to include in my review that he is cute!!!!!!!! I called Phillip to ask if he had possibly charged me the wrong price and told him that the exact bulb is on Amazon for $7.25. His response was that the bulb on Amazon is not the same as the one he sold me. The manufacturer makes it different from the ones he sells and that he pays more nce on Amazon but I didn't know how to look up the bulb that I needed. I guess my ignorance cost me an extra $27.49! read more

Back in 2011, I bought a Minka-Aire ceiling fan from Illuminations. Last month, I replaced bulbs in the unit, but the bulbs were too high in wattage (and heat) and cracked the decorative bowl. Of course, the fan is now discontinued and replacement parts are virtually impossible to get. Fortunately, when I reached out to Phillip at Illuminations, he identified my fan from just a photo and he told me he had my part. They still had a model on display and he offered me the part from that fan. He saved me the burden of having to replace my fan. He didn't even mark up the price beyond the list price. I was very happy with the experience and will definitely go back to Illuminations when I'm looking to make another purchase. read more

Bought an LED bulb there a little while back that was guaranteed to last years. Suddenly stops working after a short time. Brought it back and was exchanged with no issues. Phil stood behind the product beyond what the manufacturer was willing to do. read more

I have been looking around for some unique ceiling fan and light pull chains to update my ceiling fan. After going to Home Depot and Lowe's, leaving empty handed and mostly dissatisfied by the lack of customer service. A friend recommended to go to Illuminations in Rockville Centre. When I couldn't find the item I looking for and on my way out the door. The staff went above and beyond by ordering the item for me. I'm very impressed by their customer service. They where very helpful and their attention to detail was impeccable. I know that ceiling fan pull chains are simply but THEY ACTUALLY TALK TO YOU and isn't this what every customer wants? I'm a local and I'm surprised that I didn't go to them before. They have a wide selection of light fixtures, ceiling fans, lamps, shades even lava lamps. The next time I'm going for much more than pull chains I know where to go. read more

Illuminations - Lighting Fixtures & Equipment Near Me - Rockville Centre, New York

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Illuminations is great. It was wonderful to be able to go into a store, see lighting options and talk to knowledgeable people. I picked out 4 fixtures over the past 3 years and each sales person was kind and beyond helpful. Even better is that there is a shop of premises and my lights were able to be fixed exactly to my liking. I highly recommend this store. My kids liked the owner's magic trick! read more

Shopped at Illuminations in Rockville Centre today in order to find the right standing lamp for my living room. As usual, service provided was top notch, I was asked all the right questions to determine the best lamp for my needs. When we got our purchase home and tried it out, we were delighted to see how much light this attractive and quality torch lamp provides. From the excellent customer service, to the fair pricing and great selection of quality lighting products, to the cute style owner Phillip uses when he shares funny stories and his "magic tricks", shopping at Illuminations is a win win! read more

Sorry there is no ZERO!! The owner/operator and mechanic are rude, smug and not accommodating. After hanging a wall fixture, my electrician told me the socket was defective. Yes, the light bulb fit but not after a struggle. I was back and forth 3 times- all I requested was the socket to be replaced as per a paid electrician - they refused based on the fact that the bulb could fit. The electrician replaced the socket for me independently and now I can rest easily knowing that I can replace the bulb myself when needed. After paying additional for a new socket, the extra hour of labor for the electrician to return - I finally have lights! Please DO NOT PATRONIZE this business....there are plenty of light places in Brooklyn as well as the Bowery. He is overpriced!! I just wanted to keep the local business' in business but after paying way too much for my fixtures (I found the same fixture on line at a popular store for almost half the price!) - I understand why people shop around. VERY DISAPPOINTED in their "keeping the customer happy" policy! read more

Philip and his staff could not have been more helpful and accommodating. I had 2 antique lamps rewired and repaired. One I needed in a hurry and it was ready 2 hours later. The other one was going to be ready the following week and he called me the next day to pick it up. Both look great and the work was excellent. BTW, great selection of up to date lighting, shades, bulbs and hard to find bulbs. The entire staff was so nice, a lot of times that's half the battle. They took the time to explain everything and were extremely helpful in the selection of a new shade. Go to another store and you can wander around for a half hour. Definitely recommend Illusions should you have a need for new lighting or anything related. read more

I went in looking for a ceiling fan with lights. I did my research and knew what to look for to achieve my goals. This was in February. They didn't have the ceiling fan area hooked up yet as it "wasn't the season." What does that have to do with it? People do renovations all year long! In our conversation the sales person included his financials! No thanks! Over priced read more

Darlene and Illuminations Are THE BEST!! Darlene took extra care and Time to find my Wife and I a Glass Globe Replacement for our Dining Room Fixture. The Price was also incredible within our Price Range! We don't know where we would have turned to. Beautiful and Amazing Store And Wonderful Staff Especially Darlene. Thank You from the Bottoms Of our Hearts for your Help. read more

I fully would recommend Illuminations for all of your lighting needs. The staff is beyond helpful and extremely knowledgeable about all of their products. We purchased a really expensive lighting fixture (I loved it soo much) and when our contractor was hanging it in our home, he accidentally snapped it in half. I was in tears. I had never spent that much money on anything ever and I was devastated. I didn't know what to do. I decided to call Illuminations and tell them what happened. Without skipping a beat they said, "Sure no, problem, bring it in and we'll have our mechanic fix it." The best part, they fixed it at NO charge! There is no way you can get that kind of service at any big box store. Please support this local business!! read more

I had an idea in my head that other lighting stores said wasn't possible. Darlene not only told me it was possible, but got as excited as I did when we found exactly what I was looking for! Great service, great vision and all with a smile! read more

We had been looking for a very specific lighting solution for months and Phillip was able to solve our problem quickly and pleasantly. We highly recommend Illuminations for all your lighting needs. read more

We purchased a beautiful ceiling light for our kitchen several years ago from this store and had a great experience. When it came time to purchase three more ceiling fixtures after a recent renovation, this store was our only choice to shop at based on our previous purchase. Phil and his staff were extremely helpful to us. They helped us find three beautiful ceiling fixtures that worked with our taste and decor. We are very happy with our purchases and recommend this store if you want beautiful light fixtures and a pleasant shopping experience. read more

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I was having trouble buying replacement shades for some lamps that i had purchased from a small manufacturer in Vermont. After several unpleasant encounters at another of their dealers in the area I reached Darlene by phone. She couldn't have been more pleasant or helpful. Outstanding customer service. thank you. read more

The worst experience at Illuminations in Rockville Centre. The most rude, arrogant little man trying to come on strong like a "know it all" salesman. He tried telling us what we need to buy and why we were asking for certain fixtures. Again, very rude, very negative vibe from him that we walked out very fast! I will never go to Illuminations ever again and will tell everyone i know to not shop there!! Poor customer service. Zero stars!!! read more

Bought some LED bulbs from the store approximately 18 months ago. They were not cheap. Approximately $20-$25 each The owner explained that they would last for many years. Last week one stopped working. Yesterday I brought it back to the owner and explain to him what had happened. Without any question he took the oval back and replaced with a new one good customer service. I will go back to the store again read more

Overpriced for what they offer with arrogant service. The ignorance and arrogance of their sales people is even worse if you disagree with their recommendation. read more

MOST INSULTING AND DEGRADING SHOPPING EXPERIENCE OF MY LIFE! Read all this and save yourself the trip to Illuminations,,,,,,, I brought my vintage lamps there to try and find shades I liked. I should have known I was in trouble when I told the owner Phillip (be warned..you know his name now a scary, rude and angry guy) "I had something to show him" (I had brought some crystal pieces from my chandelier to him) and his loud reply for ALL the store to hear was "well don't take it out of your pants"! Ummm....Widely inappropriate to say to a new customer at the least but I ignored it and pressed on with my lamp shade needs. He gives me a a staff rep named Darlene to help me. She had half her teeth missing, tattoos up her forearms and looked like she was allergic to bath water but who am I go judge....she was helpful enough UNTIL she asked me "why I wanted to know the measurments of the one shade I had tried on the lamp" When I told her "I need to know the size to comparrison shop and make sure it fits my space at home" she promptly abandoned me without a single word and went to do nothing at the front desk instead. Ummm...ok. The owner Phil comes back over (and I'm there all of 10mins. mind you) and I ask him "can I try a second lamp shade" and he says "NO" Shocked I say "why" he says to my face "we aren't going to waste our time with anyone who isn't going to buy something from us, why would you want to comparrison shop anywhere else, that is why Darlene walked away from you, she won't waste her time" Readers I kid you NOT! I said "I don't think I'm comfortable buying anything from this store anymore" and he said "good, fine, have a nice day" Ummmm......no chance of that happening anymore Phil but thanks! Did they want my first born child and the deed to my house also for the purchase of two lampshades?! Heres a valuable lesson Philip.....THIS IS AMERICA Phil, anyone can comparison shop! Its YOUR job and YOUR staff's to make me feel so great about my shopping experience that I wouldn't want to go anywhere else. Instead, in 10 mins in this shop I was harrassed with embarrassing lude remarks of a sexual nature, abandoned by my sales rep within 5 mins and told by the owner in no uncertain terms that their time is far more valuable than my time there and if I wasn't going to commit to give them my money that day at moment then I wasn't welcome to be shopping there! As I left this store, dejected, embarrassed and shocked with my unshaded lamp in tow I noticed I was the only customer there and didn't wonder why. Phil, I'm in customer service too and if I EVER treated a potential new customer I had just met and needed help with a purchase like that I wouldn't have food on my table or a roof over my head. You should know better at your age that it was YOUR job to make me a loyal customer not demand that I be one first! And if your staff member abandoned me after 5 min. cause I wasn't worth her time, you need to fire her and put her salary towards taking some customer service classes for yourself so you can set a good example for them not teach them the most effective way to drive away the customers! Ironically when I entered your store I was excited that after all this searching I was finally going to purchase. You blew a $250-$300 sale because I wasn't worth your time when you thought there'd be the smallest chance I'd look in a second shop just to be sure of my purchase. Real Smart! To add insult to injury, I had spent $45 on chandelier parts there the day before and HE was the one who asked me to come back with my lamp the following day! HOW, could they think after that, that I wasn't a serious buyer! I'm literally taking the effort to carry in the actual lamps! LOL I"m SO sorry I spent even that much there and acutally went back a second time only to be abused so badly. The owner gives the impression he worships the almight $$$ and the hell with the customer. When I left and went up the road to Cutlers lighting and told them what I just went thru, they laughed and said "Oh, yeah we've heard from many others about this guy" LOL Everyone reading this and in need of shades or lighting, save yourself a lot of insult and injury and go to "Legend Lamp Shades and Antique Lighing" in Great Neck or Huntington Station...blows away the selection and service of this idiot and his insignificant store.....and God bless the Amercian Consumer...the customer and their experience is ALWAYS the most important factor of ANY business no matter what! I wouldn't buy a light bulb from Illuminations in Rockville Centre and I will make sure everyone I know and don't know hears of my shopping experience there. read more

First, let me say that Illuminations is a pretty awesome place. After much searching and dealing with places that didn't provide the service or knowledge of product, my husband and I were quite taken with Illuminations and their staff. Phillip, Darlene and Corey were just awesome and super helpful. They made us feel like we've known them forever. Excellent selections and wonderful service. I would recommend Illuminations and their wonderful staff to anyone who is looking to replace or buy lighting. Go no further, they are it. Great job guys. So thrilled with our selections. read more

I have shopped here for ateast 20 years and have always been pleased. They sell top of the line products and service is superior. Skip the big box stores and shop here for quality and knowledge. read more

So this store has a good selection of lighting products and knowledgeable staff. No question. The problem we had is that we ordered an expensive light fixture and were told at least twice "you can return it if you don't like it". As another Yelper points out here, there are NO REFUNDS. STORE CREDIT ONLY. I think it is logical to assume that if you are told you can return it, that if it were the case that there are no refunds, such information might also be considered to be important and included along with the 'you can return it' phrase. So we're not happy customers. If we had been told at the start 'you can return it for a store credit' rather than just 'you can return it', that information would have colored our decision to go ahead with the order. read more

This store has a great selection on hand as well as a wide variety of styles available for order. The staff is patient, knowledgeable and courteous. Recently had an issue with a fixture, so brought it back and it was replaced immediately. Definitely recommend to anyone. read more

I went to many lighting stores and left empty handed because I found the sales people to be irritable and useless. I was looking for new pendant fixtures, outdoor fixtures and a chandelier. I had a specific style that I was looking for, everyone tells you the same thing to walk around and let them know when you need help. That all changed when I went to Illuminations in Rockville Centre. Waren the sales rep was fantastic! When I told him what I was looking for he gave me a choice of specific fixtures that I absolutely loved. I was able to bring the fixtures home to see how they looked and if it did not work I received a store credit so I could try something else. I purchased everything I was looking for and it was beyond refreshing that the staff was pleasant and helpful. read more

Philip, the owner, likes to degrade his customers. I will never set foot in his store again and it is MY OPINION that you do the same. Just so you all know, he even threatened me if I write a negative review. Well as you can see, it didn't work. Here is the story. Went in to order a light. The light was not in stock so I left a deposit with the owner's nephew whose name I forget. Went home and saw the same light for significantly less money. Within 45 minutes to an hour, I called the store and told them this. They insisted it wasn't the same light and I asked if they could order the one I saw for anywhere near the price. I am more than happy to pay something extra to support a local merchant. They said no, but since they hadn't ordered it from their supplier yet, they would immediately issue a credit back to my credit card. Well almost a month later and still no credit. Spoke with the owner who insists he never authorized a credit and will not give me one. Note that he admits we never received merchandise and he admits he never placed the order. So he is out of pocket not one red cent. Other than his ego being hurt there has been no cost to him. Philips typical routine to watch out for, is he tries to smooth things over by offering you special light bulbs. Well, before he does that, he should probably make sure that the fixture actually takes the bulbs he offers. Well Philip, so much for your threats. Everything in this review is true. If I don't get a credit, see you in small claims court. read more

I needed a few different types of lighting for a new apartment. Phillip and everyone at Illuminations were all so helpful. They had many options for us to chose from and were very patient with my mother in law. The store was organized so that it was easy to see each item. They even recommended a local electrician who will pick up and install everything we purchased. Such an easy shopping experience. read more

Was at this store yesterday looking for a specific bulb for my chandelier. After going to 2 electrical supply houses,Lowe's and Home Depot I could not find this bulb. I dealt with Phil the owner and he was amazing. He was super knowledgeable about what was needed and was told if bulb didn't fit I would need an adapter. Of course it didn't fit and I went back and Phil give me the adapters at no charge. The showroom is gorgeous and they really went out of their way to help me. Highly recommend!!! read more

The owner has been seemingly kind and innocent in this email. But that is not real. He is cutting in person. I was given a form to sign and a "gift card" for the previous refund. He was now converting the paper refund to a gift card. I was not trusting. Phil you didn't share the rules/conditions attached to the gift card and you were not willing to share. You wanted me to sign your handwritten form which was not quite legible.. You didn't like that I started writing I am signing under protest before I signed. As I wrote I am, you pulled the paper from me removing the option and PUNISHING me for not wanting to sign your form and what you wrote on that form. You said since I didn't sign that I get nothing meaning no American Express refund either. A convenient way to continue to keep the money people have lost to you. I now have a refund that you made sure I could not spend. How many times should I try to buy something from you? How many times will I allow you to try to make me make feel like a fool? I just had the perfect opportunity to fill a need and spend my refund but you didn't let that happen, If you had done what you needed to do which is to confirm when ordering that your estimated time was correct, you would not tell me a month later when I had to call you to check on my product that was promised for 2 weeks, that the supplier still will not have it for another month or more making it about 9 weeks. Seems to me you didn't order it or do your job by checking on the arrival date. That is fraud my dear Phil. You get to keep my $100 and I don't get my product. How many times should I try and find a way to spend my $100? I know I am not the only one you have done this to. Is it so hard to run an ethical business these days that you feel the need to "steal" people's money? That is unfortunate. read more

I went into the store today with my family. They have an incredible selection of all price ranges. I spoke with Philip who was very helpful. I ended up not getting anything but will looking on their site to make a selection. It's hard to decide what to get. If you don't see something you like or fits into your price range just let them know and they will show you what can be ordered. Really nice people. read more

My husband and I are always happy and very satisfied shopping for lighting here. Everyone is so helpful and friendly. Loved working with Darlene this weekend....she's very knowledgeable and made several recommendations that were very helpful to our design. We wouldn't go anywhere else. read more

I have been using Illuminations for 25+ years-for custom high-end lighting fixtures. They are innovative and I have been extremely happy with the lighting fixtures they have created over the years. While they are not inexpensive, they stand behind there work and provide excellent service-you get what you pay for! I highly recommend if you want unique eye-catching lighting in your home. read more

I love doing business here. I have bought all my fixtures, outlets and switches there. The products that you can find are of the highest quality and are priced accordingly with other stores but what makes Illuminations the store to do business with is the owners knowledge. The sales people make shopping here invaluable. I have recommended them to both family and friends who love them! You won't be sorry making the trip to visit this store. read more

This is a lighting shop to definitely AVOID. Yesterday I went to their shop to purchase parts for a chandelier we bought from Restoration Hardware that was a display unit and was missing some mounting hardware. Yesterday their salesperson said it would be easier if I brought the entire piece in since they have a full service repair shop on site and could definitely get it sorted out. Today I went there with the chandelier to them for the repair work and another salesperson and then the owner outright refused to work on the project seemingly because I didn't buy the chandelier from them. Their mechanic was apologizing for their strange behavior as I was loading the unit back into my car. Not a good way to do business. read more

on july 3rd i purchased 1200.00 worth of lighting fixtures from phillip, was not sure at the time if this was the correct product phillip told me no sweat "i had 60 days to return" yesterday, 7days later i went to return these products. my contractor had purchased the correct products at 1/3 of the price. phillip, told me i was only entitled to store credit. it's off to small claims court to try to recover my money. i will never spend another dime in this store. my family has been shopping there for over 25 years, never again!!!!!!!!!!!!!!!!!!!!!!! spread the word , these business practices are unfair and should not be supported!!!!!!!!!!!!!! reviews are only the beginning, i plan to dedicate all my available time to educated the general public about this store. the money means nothing to me, as a matter of fact if i win my claim , i will be donating the 1200 to the rockville center police department. read more

I cannot speak for anyone else's experience but my own. I came into the store a few years ago to have a lamp repaired. The lamp had a lot of sentimental value for me, and I didn't want to just trash or replace it. Even though it was not in their best interest to do so they advised me that it wouldn't be worth the expense of repair. The job they did was top notch and I didn't feel that the price was a rip off. Now fast forward four years to today. I purchased a new lamp online from another company that had a unique transformer plug that I had difficulty finding a proper replacement for when I broke it. When I went into the store and spoke to Felix and Aldo I got the best customer experience that I've had all year. Not only did they listen to my problem, but came up with a simple workable solution, preformed that solution right there on the spot using a spare piece of equipment that they had, and charged me next to nothing for the whole thing. Most of the time when people have a good experience at a store they rarely if ever write a good review. This is a review that Felix and Aldo both have earned. read more