I have been to different Ikea locations (CA,TX,FL) and this time in IL. I would say among the other stores this location has a confusing set-up. Unlike in other Ikea I've been to the displays are really nice and organized. It is appealing to look at and you would desire for your bedroom or kitchen be the same as the ones in store, but this location, I didn't get that feel. It seems unorganized to me. It took us a while to find the TV stand and there is not a lot of options. There were also items that I bought in other branches on other state that I was looking for but is not in this location or maybe I was unable to find it. Also, we had a frightening experience being stuck in the elevator for nearly 15 or 20 minutes. It scary that the elevator would move up and down but would not reach the door to fully open. And the air is thinning inside. Having a baby, a kid and a senior with me - the whole family is traumatized. I am not certain I'd be happy coming back, if I would, it's probably because I needed to. But the ice cream yogurt is still a fave! read more

Absolutely the worst customer service ever experienced with a retailer. Their 888 number doesn't even work. Can't give me a date for shipping or delivery. They have no clue. No wonder big box formats like this are losing to Amazon. read more

The furniture there is great. I redecorated my whole house using the furniture in IKEA. It's cheap and beautiful and worth every penny! The only CON is the fact that you have to unload everything yourself from the store but other than that, I love Ikea! read more

I must admit, Ikea is a guilty pleasure for me. I actually like putting the furniture together! It is a great place to get decent furniture at a cheap price. Usually when we go we end up staying there for about 3 hours b/c it is so big. They have a restaurant in the middle that has okay food, but they serve alcohol which can be a nice break after 3 hours of shopping! The biggest downside to Ikea is the checkout process. You have to write down what your furniture is, then find a cart, and go find it yourself in the warehouse. Supposedly this helps keep the costs down, but it sure can be a pain. Then when you go in the checkout lines, it is usually very crowded as well. However, the checkout lines end up going pretty fast. Suffice it to say, the majority of the furniture in my apartment is from Ikea, so I guess that says it all. read more

Love this place! So many ideas that they give me to decorate my apartment. But this place is HUGE. Prices are very resonable the only thing I wonder is how it's made? Is it going to last???? But for now I love it, I've been spending too much time here! read more

Worst. Blinds. Ever. IKEA is great for good looking crap, but when you need something that requires a little extra engineering, forget it.

Why does everyone love IKEA? Before i go hating, i will say a few good things. I went to the store in Shaumburg, IL (outside Chicago). I live in town and went by bus. That was not as painful as i would have imagined. I will also concede the price for many items are too low to be refused but... 1) Their online store abysmal. 2) Their app doesn't tell you if its available for mail order until you get to the check-out phase. 3) The range of items becomes small when you need something particular. 4) The range of colors become limited when you are look for something paticular. 5) Most locations are far from the city they serve and then charge you more than the $59 to bring your items into the city. It will cost more like $79 or $89. 6) Their low-end items can sometimes be poorly designed and if you go for the higher quality alternative, you could go somewhere else for the same price, even better quality and better service. 7) Their lack of standardized products means if you forget something, the only place you can get it is to haul all the way out their because you can't get it online or in another store. For a college student or first apartment people, IKEA is perfect! But older adults especially city-folk seek alternate stores like Costco or Target before making a decision. -A happy penny saved is a happy penny earned- read more

BEST MEATBALLS EVER!!!!!!!!!! i highly reccomens this place to anyone who wants to try the cafe for the first time, they have great service, friendly employees and just a good environment all around, and trust me on this because ive been here plenty of times read more

Ikea is a lot of fun. yes, i said it is fun. because it is a lot of fun. you can pretty much fill up your cart with anything that you have ever wanted, but you didn't buy it because you knew you could find it cuter, smaller, less expensive, or more design-y somewhere else. And that somewhere else is IKEA! I bought a cute spatula and an even cuter dog bed there. The amazing thing is that I dont have a dog, and I don't cook eggs. Crowded on weekends, not so crowded during the week, and you can even shop while drinking beer! read more

This is a destination shopping experience, and a great test to see if your relationship can handle the IKEA Challenge!

This review is not for IKEA, it's for Norah, who works in the returns section at the Schaumburg location. We had been having a very negative experience with a manager who I believe had forgotten about us. After 3 hours, she stepped in and handled the situation with incredible grace. She listened to us, assessed the situation, and took care of our issues, turning the entire experience around for us. IKEA, find Norah and promote her - her customer service skills are impeccable and she is a valuable asset to your company. read more

the craziest place on the weekends! but has the cheapest shower curtains & frames! with cool decoration ideas & rooms!

If you're going to IKEA to find great furniture that will last you forever, so you could pass it down to your grandchildren. Well then you're naive, and you're at the wrong place. But if you're looking for cheap furniture at a reasonable price then you're at the right place. And the assemble it yourself angle which also adds to its low low prices. Now putting the items together yourself isn't so bad, the only thing that pisses me off is that their bolts generally use a hexagon key (I'm not even sure if that's the proper term). And so if you take it apart you're going to need to hold onto that key. Or steal a set of hexagon keys from your dad. And like I said earlier the furniture is cheap in price and in quality. It's not a bad thing. Just remember that you bought that book shelf for 30 dollars. So when it craps out on you three years down the road don't be surprised. IKEA is a cheap way to furnish an apartment, but eventually you're going to have to buy real furniture. I couldn't decide if I should give IKEA three or four stars. But I gave it four because their food court is actually pretty good and it's reasonably priced as well. read more

You could get lost in here. Be ready for some serious walking. You will end up buying something you didn't even know you needed lol

HORRIBLE customer service. Employees either fob you off to nowhere land or tell you the wrong prices on things which they seem unable or unwilling to mark properly or at all. Managers more interested in talking to their friends than dealing with customers who have been inconvenienced by incompetent employees. Rudest people I have every dealt with in an IKEA. And prices.....I bought more at Kohl's than I was going to buy at IKEA and paid $100.00 LESS, and got items that are better quality. I have shopped at IKEA stores all over the country for a long, long time, but I will NEVER shop at the Schaumburg, IL store again. Totally disrespectful employees and management. read more

IKEA Customer relations, pick up and delivery service are horrible. I placed the order at IKEA schaumburg, Illinois store on may 20th and chose pick up and delivery service. Delivery was originally scheduled for May 29th, rescheduled to June 5th then to June 9th then to June 11th, but im yet to receive the items. Every time they call on the scheduled delivery day and say that the items are missing and hence they cannot deliver. They don't even do basic checks to ensure items are available before the delivery date. I received only one so far and 6 items are yet to be delivered. Their customer relations and XPO logistics delivery company do not have any clue on what's going on. They are holding my money for the last 20 days and didn't deliver the items, this is fraud!! I have already spent several hours with their customer service over the phone and they are asking me to go to the store now. They probably think customers do not have any other work but just follow up with them to find when the items that customers paid for will be delivered. Stay away from their pick up and delivery service if you haven't tried in the past! I have filed complaint in the consumer protection agency, don't know if that will be of any good! read more

ive spent $6505.51 on furniture delivery and assembly. iam missing merchandise from my order and the order has not been "assembled or built" the drivers came and delivered the furniture and said they could not mount it....after one hour on the phone with ikea they cleared that we were told it would be mounted (the manager on the floor who finalized our order when we were at ikea for 9 hours confirmed what needed extra charge for mounting and what did not) he cleared it with the delivery company and then delivery guys got a call that they can continue. they assembled 3 pieces of furniture and started complaining that they needed to finish up tomorrow and they didn't have time today. They left.,,, so we called Ikea and after another hour on the phone they gave us a case number. Its the next day, no one has shown up to finish the job also Ikea has not called us back....we have been on hold with 2 different customer service reps and they say no one is answering the store so only thing we can do is leave a message....... I have been put on hold for countless hours in the past two days by your so called customer service only to make me leave messages on peoples answering service and not getting any sort of reply. I want a refund of this so called delivery, picking, and assembly service and i need my missing merchandise that has been fully paid for. read more

I have never had such a bad customer service experience on the phone. Every time I call - and I've called many times - I'm on hold for 20-45 minutes and have NEVER been connected to a person. Never. You would think IKEA would want to know that I'm cancelling my assembly appointment tomorrow. This is ridiculous. read more

Just went here yesterday for the second time in my entire life.....Yes I said in my entire life lol!! Anyway, went later in the day around 4pm and thought that it would clear out a bit from the morning shoppers...oh no!!! When I first arrived in the parking lot it was pitch black, there were only cars, and people trying not to get hit. None of the lights were on in the parking lot which was crazy because "IT WAS DARK OUTSIDE"!! Daylight savings time anyone? Come on Ikea seriously? I found a spot and went inside to shop. I knew exactly what I wanted and where to go. My word of advice is to know what you want, and where you are going. None of the employees offer you help. If it looks like you need help in any way they avoid you at ALL COSTS. Nobody wants to work, and they either don't make eye contact with you or they pretend to be busy doing something else. I was there on a Saturday and saw about five employees on the first floor alone. This place is huge, and it didn't seem like they had a lot of employees at all. There are people EVERYWHERE so be prepared to deal with all types of strange people. This includes people who will literally follow you around the store right on your heels, which happened twice to me. I think it's ridiculous to have people pull up to collect their purchases instead of taking a cart to their car. Because I was alone I had to have an employee watch my basket while I got my car, which he promptly left unattended while he walked back and forth. BRING SOMEONE WITH YOU, when shopping here. On the way out the parking lot I noticed they had finally turned the lights on and I vowed not to come back. I like IKEA but the hassle is just a turn off. read more

This store has awful customer service. I purchased a couch with delivery and setup but the associate in the store put the order in wrong. Now I have a couch in boxes sitting in my garage with no one to put it together. I was on hold for 3 hours last night trying to get help with no luck. I'm now trying to get someone to help me this morning and have been on hold for another hour and they are telling me it will be two weeks until someone can come to put it together. Good place to buy little items you can take home and put together yourself but do not buy large items for delivery and set up....no one will help you if there is an issue! read more

NIGHTMARE - Kitchen Cabinets Buyers beware. I spent $6,000 on cabinets/countertop over 2 months ago. I am still waiting for 4 cabinet fronts that are on backorder. No one ever told me up front these were on backorder and my kitchen has been installed for weeks. I have gone back to the store several times and there answer is we still don't have them and don't know when we will have them. This is for a rental property that is just sitting b/c I can't finish the kitchen. This is not a special order of any kind. I also had my contractor put the cabinets together instead of using their installers. Upon installation, he found 2 pieces missing. I went to IKEA again to get these missing pieces and they said you have to pay for them again. They told me I should have checked the over 100 boxes before the delivery guy left to ensure I had everything. My contractor said he's never heard of a company with such bad service and wondered how they sell so many kitchens. The customer service was rude and very unhelpful. I guess IKEA is certainly living up to their reputation of horrible customer service. I had one rep tell me they had the doors but I would have to pay for delivery from another location or drive 2 hrs one way. WHAT! They should have to pay. Another rep said that's not true and these door front's are out at every single location. I never would have ordered these cabinets. They sold me an incomplete kitchen and not one rep apologized for my inconvenience or the $3,000 I have lost so far b/c I can't show and rent my rental property. The story goes on from here but the bottom line...expect screw ups and no accountability on IKEA's end with unacceptable customer service. (I am a designer who has been in the remodeling business for years and thought I'd try out IKEA for a kitchen remodel...once and never again.) read more

Beyond awful customer service. I have been here for about an hour trying to resolve their delivery mistake. I have talked to five people so far, each more apathetic than the last. I had mediocre expectations at best at the start of this experience and am still amazed by the unhelpfulness of the associates. Last IKEA purchase, ever. read more

I recently purchased two end tables and a dresser from Ikea, along with the assembly & delivery service. I was told my furniture would be delivered on Monday, September 9th between the hours of 2PM-6PM. I took 1/2 the day off from work to be available during that time. By 5:40PM with no word from the delivery men or Ikea, I grew concerned there may be an issue. After it taking 30 minutes on the phone to get through to a live person, I asked for any information available regarding my delivery, as I was concerned there may have been a problem. I was put on hold for another 10 minutes. When the woman finally returned, she said she had bad news. She told me the crew was not going to arrive until 8:30PM. As you can imagine, I was quite upset. I had been sitting around since 2pm for nothing and could have finished out my work day. To add insult to injury, no one from Ikea OR the delivery company bothered to inform me they would be 2 1/2 hours later than the latest I had already been expecting. When I asked the woman what assurance I had the delivery crew would actually be there by 8:30, she suggested I call the deliver company directly to confirm. She added however, that she had just spoken with them while I was on hold for 10 minutes, and they assured her they'd be at my place by 8:30. The woman from Ikea said she'd reimburse my credit card the delivery fee, and apologized saying there was nothing more she could do. I took down the number of the delivery company and called them directly. After explaining the story to the woman who answered at the delivery company, I asked her to verify the crew would definitely arrive by or before 8:30pm. She put me on hold for several minutes, and came back saying that SHE had bad news. She said my delivery had been cancelled, and that I'd need to reschedule for the following day. At that point, I was beyond upset. I explained there was no way I was going to accept a delivery the following day as I had planned my work around this, not anticipating the delivery becoming such a nightmare. She put me on hold again. After several more minutes went by, she came back and said the crew was going to arrive at 10PM. After having been waiting since 2pm, and at that point it was already 6:15pm I explained to her how upset I was. I asked her what assurance I'd have they'd even show up by 10pm, to which she replied "that is why we need to cancel today." Repeating myself, and telling her this was completely unacceptable, she transfers me to someone else without making me aware. Completely unprofessionally, a man says hello. He does not state his name, title, or bother to ask how he could help me. I asked who I was speaking with, and he says "Jim." I asked, "Are you the manager, Jim?" He replied yes. I explained the woman on the phone didn't bother to tell me she was transferring me to a manager. I explained the whole situation to him, and he tells me he already knew, and found out only 10 minutes prior. He asked me if I could reschedule for the following day, and I told him I had gone to a lot of trouble to schedule the 9th from 2-6pm, and could not take any more time off work to receive the furniture another day. He apologized and blamed himself, which was of absolutely no consolation to me. I had not been screaming at anyone, but that is how I felt inside. He put me on hold, while he called the delivery people. He came back and said he couldn't reach them. He then said he'd call their boss. At that point, he explained how you subcontract his company, and they subcontract another company. After another 15 minutes of back and forth between holding and brief conversation, he tells me that he re-scheduled the crew to be at my house at 7:30pm. Obviously I was glad to hear that, but it was ridiculous that I had to go through so much trouble to have my stuff delivered. He said they'd be there at 7:30, took down my phone number and said he'd call me if there was a problem. At 7:15pm, Jim calls me back to inform me the crew will not be there until 7:45. He said if they weren't there by 7:45pm, I should call him to let him know. At 7:45pm, there is no sign of the crew. I call back Jim to let him know. He puts me on hold, then comes back and says it's going to be another 30-40 minutes!!!!! I can't even begin to tell you how I was feeling!!!!! At this point, I have no choice but to wait. 30 minutes later, at 8:15 I get a call from the delivery men. They inform me that it will be an additional 30-40 minutes!!!!! Finally, at 8:42pm they show up. There were three of them, and took around 1 hour to finish. One of them was complaining to me how tired he was, which is completely unprofessional. I just wanted them to finish their job and leave. It wasn't until about 10:00pm that they finally left. To say that I am utterly disgusted with Ikea and its horrendous delivery company is a massive understatement. read more

if i know i want do a big shopping for my house. i know the right place is IKEA i know i can buy everything from there . i like it

I have no idea how anybody can give the store 5 stars. Yes, it is a bit better than some other Ikea stores, but not by much. 1. Furniture is cheap, but cheaply made. If you include your assembly time, even at minimum wage, things are not as cheap 2. you pay for extras dearly 3. Like in any other Ikea, finding the way to the exit without passing everything in the store is next to impossible 4. Lines for arranging delivery and for returning items are long and time consuming 5. We had to replace a damaged part. After waiting more than an hour (40 customers ahead of us), we were told that the item will be shipped to us in two days by Federal Express. Two weeks later- nothing. By the way, they installed it, so they should have seen the demage 6. Today I waited over 30 minutes to talk to somebody about the issue. Now I am waiting an for additional 15 minutes after my call was transferred. Still waiting and hearing their monotonic "music" and nonstop announcing. Well, after more than an hour, it turned out they lost our case somewhere in the blue yonder. We had to start a new case 7. Finally, after waiting for several weeks, the replacement piece arrived yesterday (weeks after I started writing this review). What an ordeal!! read more

My demeanor wants so badly to be Tyler Durden , but my natures is closer to Ty Pennington. As much as I want to hate the trendy , kitchy , and frankly cheap furniture here , I kinda dig shopping here. I admit to owning at least 6 pieces of IKEA furniture (and yes , what you own ends up owning you) and if cash was not an option , I would have much more. This place reminds me of Crate and Barrel but way bigger and way cheaper. The quality of their furniture isn't the best , but I've payed 3 times as much for lesser quality stuff. The names do bother me , I don't enjoy telling everyone I have the Gluund bookshelf and the ubverquist entertainment center. This place is the dorm furniture haven , and ideal for furnishing an apartment with little cash. It is a bitch shopping here , I'll go there to buy an end table and I'll leave with the end table , a cutting board , 2 tiki lamps and a steel clock. The food here is pretty good , I stick with the salmon or the meatballs when I go here , my family is not so fond of Swedish food. There is also a cool shop full of Swedish delectable and treats.Most of the furniture here have to be assembled. I love to put together stuff , and I do it pretty well. If you don't have similar skills or know someone who does , this might not be the place to go. read more

my 5 stars review is not for the "furniture" shopping experience --- but for the free child care while my wife and i have meatballs lunch for under $5 read more

Ikea is the spot. The only thing that annoys me about this place is getting there. I ALWAYS seem to get lost, and cutting through Woodfield Mall just seems unnecessary. Anyway, this is the place to go to if you need simple inexpensive home decor. Don't go too crazy or your place will look tacky. Also, as gross as it sounds the food is awesome! Yeah, I know what you are thinking, but really, it's AWESOME. Go here during the week before 5 if you want to avoid crowds. Also, the staff here seems pretty hands-off which is cool simply because I get overwhelmed being there enough as it is. Whenever you DO need help, they are there. Just don't expect someone to approach you every 5 seconds. I used to think looking on their website/catalog before visiting was a way to organize my shopping list, but this NEVER works for Ikea. NEVER. Expect to walk out with a few items that you'll never use/hate, but hey, at least they were cheap! read more

Just got back from ikea Schaumburg. Called the customer support yesterday to make sure they had a chair in stock. They said they had several. Perfect! Take the 45 min ride out there to go get this pretty pricey chair all week. I find it on the floor, perfect, asked where to get the chair, was given a receipt to give to the cashier, pay for it and then pick it up at pick up. Yay! Almost got the chair. I wait 30 min while they go in the back to get it... Stupid guy with huge Gage's in his ears comes up to me and mumbles that "oh yea the chair is too far back and we can't reach it, best I can do is offer you a refund." Ummm.. I say "excuse me? How is that my problem? Get the chair down. I bought it and you have them, now get it down! I don't want a refund" he says well that's the only option. I say get me a manager!! Let's just say in the end they did not get the chair down and want me to come back tomorrow to get it. HERES THE THING. There is no way to even call the store tomorrow to make sure that chair is down and ready for pick up. If you call the number online it is directed to their corporate place where people are robots and literally don't give a fuuuuuu. This is the worst customer service I have ever experienced. Let's just say, that chair better be taken down and ready tomorrow!! I can't even trust these lazy people who don't give a shit about you. Awful awful awful. This company should be ashamed read more

So, you cannot buy gift cards to Ikea anywhere but IKEA. I so decided to run in after a conference in the area. 2pm on a Tuesday, and you also have to get in line with 100 other people buying a gazillion things. No customer service line, or express line to quickly purchase a gift card. So 38 min later, I'm still in line. The things we do for the people we love that really want to come back to this crap place for customer service. read more

Worst customer service ever. Ordered a bed frame, which comes in separate boxes, and opted for home delivery. They sent me wrong (incompatible) pieces. Despite speaking to them several times and visiting their store, giving a written request, the matter was never resolved. Their final decision was that because they did not find the missing box in their warehouse I must have picked the wrong box. They even refused to connect me to the store manager since I had already spoken to their staff on two occasions. read more

We went their for shelving units. Specifically the Kallax. We got home started to put it together and we are missing one of the end pieces. So I think okay I'll call them really quickly and get this resolved yeah I thought wrong. I've been listening to their ads for the last 30 min and am still on hold with them. Moral of the story, before you leave make sure you have everything. They obviously don't. read more

We have always shopped at Ikea and have been satisfied with their products. This experience was far from pleasant for several reasons. First we ordered the product online and arranged for shipping and specified the Monday date of 10/7. Product did not show, so after several calls, was told by Ikea that it would be delivered on Friday, in 4 days. The delivery company called 2 days later (Wednesday) and said they do not deliver in our area on Friday, but would be there on the following Monday (10/14). Product did not show again, so called Ikea and was credited the delivery fee, and was told it would be here on the following Monday (10/21). Given it was not delivered when it was supposed to, ending having our son sign for the order, and it was missing 2 pieces. Spent a total of 60 minutes on hold (called back 2x), finally gave up and will be handling this matter through our credit card company. This is ridiculous. read more

This is the worst iKea in America. I have been to a lot of iKeas and I have been to this store many times. This iKea has the worst staff. Honestly, when it says "Self service" on the wall, that is what this store means. We have asked for help and were promptly told to wait, while employee finished her email. This week, we were in the store and one store associate felt talking to his friend was more important than helping us. Let me not forget the store security that took everything out of our bags a few years ago and checked off every item on our receipt, while others were allowed to go. After I complained, they disappeared. Now you have the associates that stand there and watch over you while you scan your items. That is the only time you get personal attention in iKea. Don't you dare try to return something. It takes my wife at least 20-45 mins to return something. No other iKea works this way. I hope someone from corporate reads this and sends in secret shoppers. You will be amazed! After this last trip, I am done with iKea for awhile. I was a huge iKea fan and turned all my Florida friends onto iKea, but now I rather spend more money and shop elsewhere. read more

IKEA's shopping experience has changed drastically. There are no clear aisles but instead they have created a zigzagging maze-like route to funnel the shoppers around every product laden corner. This takes so much time to navigate and as the fireman who was with me stated, it creates a horribly confusing mess if ever there was a need to evacuate. If being purposefully funneled around a tight maze isn't bad enough, well then add the loud sound system piping in club music & we have the anxious energy of IKEA in a nutshell. They do have good cinnamon rolls though. So if you can stomach every pop song played loudly in your ears while you eat, then the rolls are a good deal. read more

One star because I have to for Schaumburg, IL location. The management/team leads are lacking in leadership. I paid for delivery service and requested delivery after 3 pm due to freight elevator not available due to management in the condo building. This was written plainly on the delivery form and relayed to the clerk. The clerk further advised that I can have up to 3 delivery attempts. When text-ed with available time slots I agreed to 5-7pm. On delivery day an attempt to deliver at 1 pm, I advise it was not possible and to return after 3, but the driver hung up so fast. They attempted to deliver again at 2 pm and I did not hear the call then. When I attempted call back 15 minutes later, no answer. When finally getting through to a live voice I was advised that they could attempt another delivery at my expense. Was then and only then advised that the actual delivery time is 9-9, delivery is at the drivers discretion to deliver any time and not at the agreed time. Wow! Why is Ikea not advising about this when arrangement are made. When I went to the store and advised of my displeasure of the delivery service. The young girl advise she was a team lead and she would investigate, because she know the associates who took my orders have been employed with Ikea for a while and they knew the policy. When this team lead return after 15 minutes her response: "it was all cleared up,they told you right!" What! I asked her to repeat herself to see if I heard her correctly. I heard her correctly. I can not believe the level of immaturity/inexperience leadership at Ikea. Never did she apologize for the issue with the delivery. She was more concern about proving me incorrect as if it was a debate. If I was advised that the delivery is anytime and at the driver's discretion I would not have wasted my money for them to deliver. What happen to the 3 attempts??? I like Ikea but not this location, they need help with leadership there, if that young girl becomes a manager, lord help them because she is not a leader, and have no business addressing customer issues. The goal is keep a customer happy so they return, not lose a customer. read more

I would give 0 stars if I could. Stay away. Stay far, far away. And whatever you do, don't arrange for their delivery service. I have been dealing with their botched delivery for hours and hours now. And they just disconnected me while I was on hold. They are a disorganized mess with very poor service. read more

Have no idea how IKEA ever keeps customers. We paid 199 for someone to come to Our home and help with planning our kitchen. No one came on assigned date and we called they said our appointment was just " wish dates". What.? We sat at home from work waiting for you and it was a wish not an appointment? Then we called store to get a person to help us. Phone tree bounced us around for 20 minutes and finally got into voice mail of someone who never called us back. Tried again next day with same outcome. Drove r. Cd to the store and sat in one hour wait line while 1 employee tried doing returns for about 15 customers. Trying to just get our money back for home measuring that never happened. Returns employee says she is not authorized by manager Danny (the returns manager ) to give us a refund? IKEA you cannot sell home improvement product and then completely ignore the customer. They want us to wait until April 1st for a guy to come back from vacation to approve a refund? Then addressing this with another "manager" and she is telling us we are wrong for losing our temper and yelling at them because they will not process a refund. We did not tell at her. We told her we are not accepting wait until some guy comes back from vacation to get this settled. Ridiculous! Zero stars not a choice. 1 star. Buyer beware. They are not going to show up for your appointment. Nor will they feel accountable to help you solve the problem. Dawn Bravo Rdlks@yahoo.com read more

I bought a mattress and bed frame from IKEA recently. It was delivered on the day it was supposed to be. However, the delivery company they hired was horrific. The two men told me they would only deliver to the first floor (even though online & their customer service agency told me they should deliver to any room of my choosing). The delivery men also tried to tell me it wouldn't fit through my front door although they hadn't even tried. When I insisted that they try it fit through on the first time with no problem. I even called the customer service reps to complain afterwards. The representative was nice, but he agreed that the delivery men had lied to me about not delivering upstairs. They thought they could take advantage of me because I was alone and they thought I wouldn't stand up for myself. In the end I didn't even get my delivery charge refunded. I would be willing to buy from IKEA again, but I will never have anything delivered. read more

Their return department is exceptional. Comfy seats--no lines. Take a number and wait for it to be called. You don't feel like you're being punished for bringing stuff back. Their customer focus is more apparent here than anywhere since they don't stand to "make" $$$ in returns but they still go out of the way to provide stellar service. read more