I wish I could give this IKEA 5 stars just for their products because they're awesome and it's super convenient and close to home. However, I can't stand the single-story layout of this store. Most IKEA stores are multiple-level and easy to navigate - not this one. I don't normally have a problem with claustrophobia, but I can't get in and out of this store fast enough, which I guess ends up saving me tons of money. The products are great, the layout not so much :( read more

If you are a college student, a recent college graduate, a college drop out, or simply live in the vicinity of a college, you probably appreciate cheap furniture. Those rascally Swedes have cornered the market on stereotypically cheap college apartment furnishings! But, surprise! They also build this shit to last. No joke, I have the same Lack end tables and coffee table I bought ten years ago, now accessorized by my hanging wine rack, red chair, and an assortment of glass lamps. Despite my intro, this place isn't just for college tastes or college budgets- they have innovative and affordable décor and design options, particularly for small spaces and kitchens in particular. But for the more major purchases, you'll have a hefty bill. Oh, and the whole layout of winding through an entire warehouse of mock-housing-setups is stupid clever marketing (again, those rascally Swedes!), making you visualize your space 19, 284 different ways and snatching up more and more small purchases. Only things to dislike here are the location being far away from, well, everything. But they do offer delivery and set-up. And it's really frustrating to wind through the whole store only to find that one of your major purchase items is actually out of stock. read more

Ikea - land of the efficiently cool Swedish flatpack furniture lifestyle. I have a love/hate relationship with this store. I go in with the intention of buying a set of glasses. But evil genius designers have guaranteed that I can't simply walk down a set of aisles to find them, I have to go through a mile long twisting maze full of lovely little rooms with elaborately built bookcases to get to them. I am a rat in a cage that's been draped with great multicolored graphic prints. There's a strange voyeuristic quality to walking through these imaginary peoples' dens. My favorite part is the 'look what we can do with 250 square feet' setups. I get hives just thinking about all the times I'd bump into my folding dining chairs hanging cleverly on the wall to save space. But I love to see what they do with them. Organizing magazines have become my new porn so of course this is an equivalent of being in an adult bookstore for me. It's confusing though that you have to write down the number and aisle of what you want then go to the giant warehouse section at the end to get the furniture. I have no doubt there was an expensive consumer case study about how much more efficient this was; yet at the same time creating a greater likelihood of the customer buying more items. At least I'm self-aware enough to know that I have a higher than average likelihood of impulse purchases so usually come to the big I with a list and *try* to follow it. It's a good indication that this is a large treacherous store when there's a cafe about halfway through the trek. They sell swedish meatballs, mac and cheese, and a surprisingly good slice of chocolate cake. By the way, pretty much every room in my house is furnished by Ikea in some way or another. And those elaborate shelves look FABULOUS. read more

IKEA - Furniture Stores Near Me - Round Rock, Texas

I've been to several IKEA's over the years. I've spent money in the ones in Europe as well as several throughout the United States and I have to say that the Round Rock Texas store is the worst IKEA shopping experience I've had. To start off with; there were no sales associates on the display floor to assist customers with questions. When we found our way to the self help warehouse section, you couldn't swing a dead cat without hitting one (but I'll get back to that in a minute). My wife and I stopped at the restaurant to recharge with a cup of coffee or a soft drink. The coffee was "coffee flavored" hot water, the soft drink dispenser was out of order and they were out of other items as well. Very un-satisfying. Let's move on; after continuing our shopping we finally made it to the self help warehouse where we looked for a few items. One of our items came in two boxes, a fact of which we were not aware. Also, only "Box 2" was in the bin location marked on the item tag on the display floor. We did not see a "Box 1" anywhere there. After making all of our selections, we made our way to the checkout and, lo and behold, the lines were 20 to 30 shoppers deep with only 7 of 20 cashier lines open. Do you remember all he sales associates I mentioned earlier (the swinging a dead cat reference)? Well they were all standing around unsuccessfully trying to look busy. Now it may be that they weren't qualified to be a cashier (they didn't have the cool blue- striped yellow shirts) but surely they could have dispersed themselves throughout the store to assist customers. We finally made it to the checkout, where we found out one of our items was missing a box (I'd mentioned that earlier I think, let me check...yep, I did). Fortunately they had another blue-striped yellow shirt bring us the missing box (why he wasn't helping with checkout, I'll never know). Purchases complete, we had one more item to buy - IKEA Swedish meatballs. THEY WERE OUT!! And the sales clerk at the counter couldn't tell us when more would be in. Suffice it to say I will NEVER GO BACK TO THE ROUND ROCK IKEA AGAIN! I don't care if they offer me free stuff. I'm done. I can only hope the the planned San Antonio store will get it right. read more

IKEA has been a staple in my life for years. I always find something we can use, whether it be ideas from their designer showrooms, or a pair of kitchen shears, or a small 99-cent alarm clock, or whimsical, colourful furniture for our (then) toddler's room. Today, though, I was there for the swedish meatballs. I love their swedish meatballs!! I ran to the cafeteria and almost bowled over small children in my eagerness to reach it (also, I was seriously hungry and was not myself). Soon afterward, for only $4.99, I had a little piece of heaven on a plate: meatballs with lingonberry sauce and mashed potatoes. Yum! read more

This place gets swamped, I mean SWAMPED on the weekends! Way worse than IKEA Brooklyn on a Saturday! Who knew? Also, everything is on a single story and that means you have to navigate your way thru the "maze" of rooms to get to the cafe once you enter. I prefer the two story layout of other IKEA locations. Then I visited the cafe...sub-par as usual, but IKEA Round Rock seemed messy. The salad bar looked very unappealing and possibly contaminated by unsupervised children running loose. The dining area was unkempt. I don't even know how to describe what I discovered at my table when I tried to use the pepper on my salmon. It would not come out so I opened it up only to discover a congealed pepper-mass that appeared to have a moldy center. (See photo). I was also disappointed when I went to get a cinnamon roll on my way out and that area was wiped out too! The pizza and cinnamon rolls looked old so I did not get one. On a better note, the staff throughout the store and cafe were far friendlier and helpful than IKEA Brooklyn. The wait at the returns/parts area was very brief and the lines moved fast at the checkout too. Overall, I would recommend a weekday IKEA Round Rock excursion if possible and eat somewhere else if you can. read more

IKEA - Congealed, MOLDY pepper at the cafe. It was a solid mass. So gross!! - Furniture Stores Near Me - Round Rock, Texas

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Very big store that also has a restaurant/cafe as well. Everything is affordable and has different themes for you to choose from. From furniture to home decor, they have everything! At the cafe, the prices range from $4-$20. I've heard so much good things about the Swedish meatballs so I had to get it. They have healthy food options that you can choose from, and they have sides you can order like cornbread , french fries, Mac and cheese as well as soups. I also tried their broccoli cheddar soup, it's a little watery but very flavorful. I wish it was a little thicker. As for the Swedish meatballs, they have vegetarian meatballs and chicken if you don't want the Swedish meatballs. It comes with mashed potatoes and steamed vegetables. We bought 3 meals and 3 sides and 3 drinks and our total only came out to $24. Very, very reasonable! Would love to come back next time I need to buy some furniture. read more

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Forget the Swedish Meatballs, it's all about the Cinnamon Rolls! Yes I am aware most people do not go to Ikea to eat but after you walk the entire store your blood sugar is going to be a tad low and what better to pick it up then one of their sumptuous sweet treats? They are the perfect little treat, not too sweet, not too sticky and for one dollar they are super affordable. If meatballs are your thing then go for it but honestly I'm almost gagging thinking about those little nasty balls and the fact that I actually put them in my mouth! Its all about the cinnamon rolls for me well that and their fabric department. Ikea has some of the most creative and affordable fabrics around. If you craft or sew at all this part of Ikea could be dangerous. The fabric designs are some of the freshest, most creative you can find for the average price of 7.99 a yard. Aside from their fabric and tasty cinnamon rolls they do have pretty much anything and everything a person would need to furnish their apartment or home especially on a small budget. Keep in mind that you will not be purchasing heirloom quality stuff but hey its Ikea and if you don't already know that before you hit their doors then odds are you have been living in a cave or under a rock for the past 60 years or so. I am still working on finding the best time to make the trek out to the store to avoid the hell that is IH 35 AND a store full of mommies with their devil spawn (you know who you are). Don't get me wrong I adore children but after paying a toll, sitting in IH35/ Round Rock traffic and a busy parking lot, your cute little kid just isn't so cute when they're screaming to leave the store. Wait, I just realized what you can do with those meat balls! read more

My daughter just moved to Austin so we ordered a dining set to be delivered the next day. Delivery window of 9am to 1pm. We even got 2 call alerts and text messages on the delivery. It never showed but they kept moving the time. Ok that's bad but try calling IKEA customer service and get an answer. One, you hold all day and then when you get on line no one knows anything. We are now on our 2nd day just trying to get through to cancel the order. Just ridiculous from start to finish read more

Spent 2 hours on the website choosing a desk. Item was in stock. When i went to checkout, the delivery date showed up as 40 days out. It was an absolute waste of time. A scam by Ikea. Then they charged me 2 days later without even shipping or processing the order. It is an absolute scam. It is a shame they are abusing customers like this in the age of COVID. Shame. read more

OMG, there should be warning signs at the door! I thought about calling 911 to be wheeled out. I have no idea if all the stores are this big, but that was a level of retail insanity that I have never experienced. If you want to break up, take your soon to be ex-significant other to IKEA before eating. You need someone to die to inherit money, a trip to IKEA should do it no problem. Ladies, if your man has ever made it through this trip you owe him a BJ a week for the next 52 weeks. Shop on line and pickup. If you go inside more than once I very sure that you can be declared incompetent and locked in a state hospital. My new question to know if we can be friends, have you gone inside IKEA more than one time. Yes, you need to leave NOW! read more

Be prepared to spend the whole day here, but do 't worry, they have a place to sit and take a break while eating on the middle of the way. The store is design in a way that you can walk the entire store. It has everything for home, and you can see different settings at the beggining of the store, this way you get ideas on what to get. Take paper and pencil that they provide, so you can take note of the things that you like, because at the end you will pick them up. Plenty of employees to help you with any doubts thatyou could have read more

IKEA - I entered a raffle by taking a selfie and posting it in instagram - Furniture Stores Near Me - Round Rock, Texas

I like the one in Dallas better but of course IKEAs are the best thing that ever happened to homebodies like me who love to stay home and clean the house for a weekend hobby! haha~ ^^ read more

Smallest IKEA I've ever been to. I didn't even know they had single level stores. So, of course, selection of items is not as plentiful as other locations. The customer service is not what I am accustomed to either. I've been to the Round Rock location (so far out there) 3 times and on every visit had found it very difficult to locate an employee when I have needed assistance. Oh well. At least there is a location in the Austin area. read more

The prices here for most furniture is about as cheap as you are going to find which is why it is so popular. The problem is, I consider this furniture 1 time use meaning if you have to move, expect it to fall apart. Furniture is definitely not built to last. Most of it is pressed board with a laminate over it. Good luck checking out. They have about 20 registers with 4 cashiers working. Not sure why they took out the self serve registers. The meatballs are great though! read more

What's not to like about Ikea? This is probably the best place to go if you need to outfit an entire house without breaking the bank. Whether you're looking to upgrade a bedroom or stock a kitchen with everything except major appliances, this is your place. OK, so it is a HUGE store. I mean, you could put at least 2 Costco stores under Ikea's roof. This is somewhat of a drain but if I had one major complaint, it would be the very circuitous route one must take through the store. Like Dorothy and her yellow brick road, Ikea also has a meandering road and to swim against the current seems to be frowned upon. If you're unfamiliar with Ikea, well, it's a Swedish warehouse store providing home goods such as furniture, bookcases, beds, linens, tables, chairs (but no big Lazy-Boy style recliners), lighting etc... They items are of fairly decent quality but the selection is quite nice. The catch, and the reason they can keep costs relatively low, is that YOU must put everything together. Most of the items are fairly simple to put together although you occasionally get the bogey that's a real head scratcher. Another BIG draw is their cafeteria featuring Swedish meatballs. A plate of 15 meatballs (each a tad smaller than a golf ball, I'd say), a scoop of mashed taters, a dollop of lingonberry, and gravy (upon request) is just $5.99. A quite filling meal for such a small price. They also have some other items such as smoked salmon, ribs (surprisingly), and some Swedish drinks made from wildflowers... In their smaller café just after the checkout lanes, you can pick up hotdogs for just .50 cents, cinnamon rolls for $1 and frozen yogurt cones for a buck, too. They also sell a number of Swedish delicacies that look as if they were made from tree bark. Overall, Ikea is a one-stop shop for your home-outfitting needs (no major appliances) and a decent quality meal at fabulous prices. Bring a truck to load all your stuff in and enjoy the shopping experience. Oh, a top tip would be to sign up for their free friends club as a number of items are usually nicely marked down just for members. read more

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An updated shopping experience, still can't give IKEA more than two stars. For the Lingonberry bean counters in Sweden looking at their Austin numbers you can thank Randölph for giving my family an unpleasant visit. Frankly, I work retail and for the dollars an hour spent I'd hand that man a pink slip. So we're shopping, traveling thru the maze. Decided that a few items would meet our needs. Dessert at the cafe in the middle. Notations for a food review here. The cashier failed to ring up half of what we ordered because he was new. We saved $8 and noticed a few friends also shopping. The apple "cake" was OK; but would have been better if would have been heated. The better half did better with the iced almond cake. Is it just me or does the fountain drinks taste overly sweet here? Both the Dr. Pepper and the Pepsi seemed off. Now the main reason for the update, the horrid experience we had when gathering our items in the self serve area. We find two items in stock immediately and then stroll up to an empty bin. That's where we meet Randölph. I asked him to take a look at inventory to see if there was more in the overheads. He then peeled off as we walked back over to the area to a computer station and began helping another woman that walked up at random. When he finally returned his tude didn't get any better. No seemed to be his favorite word. We needed two more baskets; look there is 6 on display! We don't sell the displays. No, No, No. What happens if your out of stock? Basically, your SOL and will have to come back. Yep, we were done with this guy. I then found another employee that showed us another type of basket was also interchangeable and they had plenty! We loaded up and drove the hour back to the ranch. Assembly time! read more

IKEA makes me happy. Lots of stuff for like $16. Maybe a slight exaggeration, but we have had excellent experiences redoing our house with Ikea goods. For starters, we bought a house that had nothing redone since it was built -- including a blah apartment-like oak kitchen with white Formica counter tops. Now, we have a sleek, modern Ikea kitchen, which cost us 1/2 of what our other estimates were. (See uploaded photo). We were pretty well-timed as well. When we bought a kitchen and two appliances, they gave us two appliances for free and 10% of total gift card, which bought us all of our lighting, some cabinets for the bathroom, and lots of accessories. We are moving on to complete the next bathroom, so we went up today to buy the cabinetry. Word to the wise: when redoing your bathrooms, don't buy Ikea bathroom cabinets. Rather, buy their kitchen cabinets, which are much higher quality and look great. read more

IKEA - Furniture Stores Near Me - Round Rock, Texas

Horrible service in the returns department from Lanie and Cass today. Lanie was just chewing her gum, very unprofessional. She pushed the cart through me and was very rude. Cass was unhelpful about a delivery question I had. It's like they did not want to be there. Worst experience I've had in Ikea. They should show more empathy, initiative and kindness to their customers. Why put them in a customer-facing job? read more

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My husband just recently picked up a king-sized topper. When he pulled in to quick collect, the young woman just told him," here you go" and walked away! My husband is frail and disabled. No one offered to help him load this heavy topper into our vehicle. He did manage to load it after struggling for a while. Shame on you! Poor customer service! We will NOT order anything else from this store! Teach your employees some respect! read more

I have a love and hate relationship with you. Your items are a hit or miss. I love you when I need something cheap, but hate you when I have to read instructions I can't understand. My hands flair in the air with frustration. I politely end up calling someone else to save me. I'm currently digging your wooden hangers that I'm using in my miniumalist closet. You were there for me when I renovated my offices. But once I grew out of the Ikea style I was stuck with.....well Ikea. Your store is a half marathon and you're kinda left on your own to figure things out. All in all, it's a nice place for someone on a budget or really just digs a more modern style. I'll return when I want a new rug. read more

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Came to IKEA to take a look at their kitchen cabinets and received help from a young man named Eduardo R. He was excellent. Very helpful, polite and very very knowledgeable. He helped us design our kitchen and had great suggestions. read more

My best friend and I went into this Ikea to find a desk; and I've never had a problem with Ikea, I love it and it's workers, but when we checked out it was terrible. Your staff is usually very kind, courteous, and patient, but the lady ( about early or mid 20's with tattoos) didn't really great us or smile, she just seemed like she wanted us to go away. This wasn't my problem because we all have those days, the thing that made us upset was that when she pulled the cart from me she was about to hit the items on her station and gave me attitude and told me to let go of the cart, it was so rude especially since I was trying to avoid the products we were going to buy to be damaged. I don't have her name but I do have her employee cashier ID: 10067022 As we were leaving without apologizing she said " have a nice day ladies." In conclusion, all was great except the cashier, make your employees aware of the nice establishment their in and how they should act in a professional setting. read more

I had only ever visited an IKEA store when we lived in Europe almost 20 years ago. It was about the same as I remembered the concept being. People were friendly and the selection of furniture, housewares and bedding was what you would expect from this concept. We were in need of guest bedroom furniture but did not end up finding what we wanted. We did find a few decorative items and some really awesome spa quality cotton bath robes. This place has a restaurant with Scandinavian inspired items, as well as a small grocery store type area with jams, jellies etc. we opted for lunch elsewhere- but several people seemed to be enjoying their meals. It's a gun diversion to go here and shop the European style furniture and house wears, and it's in the middle of lots of other shopping and dining locations. read more

I just moved to Austin this past weekend and decided to get some new furniture at the local Ikea. Although the staff in the store were fairly helpful actually receiving my items has been a several hour battle which ultimately ended in me canceling my delivery and using my roommate's truck to get the items myself. My original delivery time was for Tuesday 9/30 (same day) from 5-9 pm. No furniture came and around 10 pm I received a phone call from the driver saying he was a man down and was unable to deliver my items. He then proceeded to promise delivery for today 10/1 between 9am-12pm. Once again I received no furniture and this time, no call. After about an hour on the phone with a CS representative he informed me that the earliest they could deliver my furniture would be this Friday 10/3.... I do not understand why if a delivery was scheduled for same day and THEY MADE A MISTAKE, my order would be promised the next day but not actually delivered until 4 days later. Sadly this will be the last time I ever utilize this service and very well the last time I visit this store. PLEASE DO YOURSELF A FAVOR AND DO NOT PAY FOR THIS TERRIBLE SERVICE! I suggest planning on taking all items home yourself if possible and do not bother trying to call their CS line because it took me 3 phone calls all over 30 minute wait time to get through once. Shame on you Ikea. read more

This location is ridiculously packed with people all the time. It's not 2-stories like the Frisco location so you are running around for hours trying to go through all the rooms. I found it nice that they have so much parking and even a parking garage. Prices are always really great here, that's why I love it. I suggest they open an IKEA in San Antonio to help levitate some of the traffic. read more

IKEA - Cute sandwich box for $3.99 - Furniture Stores Near Me - Round Rock, Texas

I love IKEA don't get me wrong but, this one seems to be lacking the selection of IKEA's that I have been to in other states. I don't like having to order from them on-line so they should really get a larger selection here! Also, this one seems a bit confusing to navigate or it is just not set up as well as their other stores. They do have the "as is" section that I always like to browse so that's nice. I am happy to see they now have a sort of discount card called the IKEA Family and you can sign up in the store or on-line and print off your card in the store. Every month they send you an e-mail with items that are deeply discounted for members and they have deals in their restaurant. I think last time I was there it was buy an ice cream cone get one so, if you have kids that would be good. It's a necessary evil in the way that even though they don't have a huge selection, if you want to go to IKEA you have to go to this one. read more

IKEA - My new cookie mat! - Furniture Stores Near Me - Round Rock, Texas

The store is great, but ordering online is a nightmare. I spent an hour trying to get a $400 order delivered to my home because the store was out of stock. The system kept telling me that the store was out of stock, which I already knew, that's why I was ordering online for delivery to my home. Despite some courteous help from customer service, they were not able to get the parts delivered. The customer service e rep ended up telling me to wait and check in a few days to see if the part would get back in stock so I could purchase it at the store . Why do they have on line ordering then? read more

Finally made it to our local ikea I. Round rock I always enjoy checking out the new items they have and displays and a trip to the cafe for Swedish meatballs . It seems a bit smaller than the West Sacramento or Emeryville store however parking was a breeze at this location and no lines ! read more

Employees dispositions are rough. Does this trickled down from management ? As a costumer spending money with this business you'd hope their strict codes, regulations or policy's would be offered in a less demeaning way. I've been to this location 3x recently It's been really offensive each time. As if I'm breaking the law by asking a question about a pick up. The door monitor employee very off putting. The pickup department also. As if your disturbing their peace or infecting them by shopping here. No Hellos No thank you I can say there are many different employees asking "can I help you" in a tone that a customer is violating something ? along with other employees commenting please step back and you need to go around" when I was inquiring about a pickup. A " please " in front of a direct order is not customer service or satisfaction when the delivery of the statement is so off putting. Leaving this place left me not wanting to return . read more

The return section in the Round Rock, Texas store is horrible. After waiting one half hour in line, I tried to return a small clock which was still in the original IKEA box. I had lost the receipt, but I figured that this would be no problem, since I have never had any problems returning an item without a receipt in all the other stores that I had shopped in. I was refused the return, a female who identified herself as the manager there told me that they don't accept returns without a receipt. This is a hell of a way to run a business. If you are returning an item to the Round Rock, Texas Ikea store, Beware, you have better have your receipt. read more

Have been looking for a nice photo, print, or painting of Austin's Pennybacker Bridge. I love the architectural design of it. Tim and I found a nice 40" x 50" (roughly) print at Ikea. The price was great for a print of this size. Only paid $39.99. They have a large selection of nice prints. We have one of the same size of Paris France w/Eiffel Tower in the distance. Will post photos. Ikea does have inexpensive prices for furniture, kitchen ware, and home decor items. read more

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I been to coming to this IKEA since 2014. I always go on week day to avoid crowds, and long lines. Store is always clean. I always find what I need or want. Food is great at snack bars ( 2 of them ) I love the little decorating ideas or room ideas to help give you an idea and sqft plan. read more

Thank you for having two lanes open tonight and lines 50 yard long. You saved me $2000 today! read more

It is amazing that in 2018 a leading edge company can provide such a spectacular and inglorious array of inhospitable customer support. Although I am referring to one specific online order for delivery, my experience was as such that this single event casts doubts on the leadership and the management's ability to truly understand how wasteful and fruitless their administration of after sales support. Summary of the experience: The delivery service scheduled and then canceled the delivery twice The website "contact us" is an infinite loop The email address goes to the UK The only phone number 888) 888-4532 a) 60% of the time does not ring b) Called 28 times, spoke with someone four times, put on hold for a minimum of 25 minutes. c) Asked for help but placed on hold, no indication of wait time If I were to describe my experience in a metaphor, it would be like a really bad relationship that shows no end in sight, has no meaning and costs a lot of time, money and energy. read more

Worst retailer in the country. Can't place a order for pickup or delivery, can't talk to anyone on the phone, no response on social media page. No information on when they will re-open. read more

I know during COVID there has been lots of talk of IKEA delivery delays, unfulfilled orders and unresponsive customer service, but for what its worth I just ordered a huge sectional and had it delivered the very next day, less than 24 hours after I pressed "order". I was nervous, but they came through. If anyone is on the fence I would give it a shot. read more

For any IKEA shoppers that need helpful information for live contact persons please read this review. The IKEA main number, 1-888-888-4532 does not always work. Instead call this number, 1 (410) 931-5410 or 1 (410) 931-9432. A live person will answer after some voice prompts and they are located in Baltimore, Maryland. I would suggest asking to speak with a manager for any grievances and refund requests. Please know that they issue store credits as a refund instead of your card. If you'd like a complete refund back to your card then prepare to be assigned a case number and wait for the store gift card to show up in the post and then drive back to the Ikea store and wait again for customer support to issue you the refund back to your card. The current third party delivery company used by IKEA Round Rock, TX location is: DELIVERY SERVICE North American Logistics Group United States 74 Carter Drive Edison, New Jersey 08817 P:732-739-7200 Call them directly if you need to know when your driver will be stopping by your home or office. The agent will inquire to see your driver's location and ETA. Of course, expect the driver to show up at the last minute of your given window. Other helpful tips: Count all your boxes and and open them up and inspect pieces for damage. Take pictures of your contract before letting the delivery person leave. Best of luck to those customers who pay extra for delivery and assembly! read more

If you come here with a good plan on what you want, you can make shopping here a quick and easy experience. I recommend going online beforehand and making a "shopping list" of the items you plan on getting, because the printout will tell you exactly where to get the items. On the other hand, if you come in here with no plan, you could probably spend hours in here browsing. Which, quite honestly, isn't necessarily a bad thing. I think I could have a lot of fun here looking at all the stuff they have and picking out odds and ends. I actually really like their furniture, and the fact that the prices are great makes it an ideal place to shop for housewares. One day I'l have to try the food too. read more

DO NOT SHOP ONLINE!!! I will never, ever order online for delivery again, and as a result of my frustrating experience, will not shop at the store either. I echo all of the reviews for a time consuming and horrible customer support experience for a paid, delivered order of which I cannot use. First, it took 2 weeks to deliver. The 2 glass food containers (only part of the order) were so tightly wrapped so I thought nice BUT NO, NO, NO!! They placed 2 glass food containers of the same size inside one another and they are stuck for life. I tried everything even WD40 to grease them up. STUCK. So then you end up with horrific support issues. 1. First call to support and waited 45 minutes. Recording then said the wait would be another 60 minutes. Glad they think customers have that kind of time. Also there policy is they must be informed within 48 hours of delivery. I guess they hide to get you outside the 48 hours and then say nope. 2. Called again the next day mid-day and the message was an 85 minute wait. Not happening so I emailed support via online directions. 3. Emailed support on a Monday, attached a picture of the stuck product. Now the script walks you through the required email information but even though they ask if purchased in-store or online they still require fields that are not applicable when purchased online. Frustration increases. Email sent by entering n/a in those fields like 'case number' and 'manual code'. Huh? I am sure the manual for the glass containers would have said do not place them inside one another. 4. No response even though when successfully sent email to customer support the message is they will get right back to you. Now maybe in the UK their standard of right back to you is some time in your lifetime. 5. Four days later, nada. I sent another email as I am now on a mission. Then I called support again and you will never guess....the message was they have too high of a call volume to take support calls and to use the stupid website. Grrrrrrrrrrr!!! Inexcusable and a rip off. Now almost 2 weeks later....I tried the suggested alternate numbers with 410 area code mentioned below with the exact same frustration. High call volume and call on another day message. The other number pressing '0' for the operator no one ever answers the line. Really does not speak well for this well known company. "1 (410) 931-5410 or 1 (410) 931-9432. A live person will answer after some voice prompts" Don't waste your time as these numbers do not work read more